Pretty solid burger 9 times out of ten. Always a reliably normal atmosphere despite the lack of service. Not the Steak n Shake you went to as a kid anymore, but the food still tastes like it is. read more

it was very unclean. bathrooms had urain all over the floor and the floor of the main are had trash and didn't look like it had been swept in a while. read more

Would leave 0 stars if I could. Having to scan a QR code to get a drink is potentially the worst invention in the history of humanity. The scans are limited which would be fine except for the fact that both the Hawaiian Punch and sprite were extremely flat forcing me to pour them out and use those scans unnecessarily. No napkins to be found. No service at all but begging for a tip. This abomination of a restaurant should just shut down. Avoid at all costs. read more

Food was good, service was nonexistent as we had to order at a kiosk, and pick up our own orders. We were coerced into tipping, despite the lack of service. However, bitcoin was accepted payment. Very interesting, not very useful. read more

First experience since they put in the kiosks. Don't mind that so much although I did miss the experience of being waited on. We were there at 4 p.m. on a Saturday. One other table when we came in. Placed our orders and went to sit down. Difficult to find a clean table. Again, not busy at all. Well past lunch rush and before dinner rush. Dirty tables and trash was overflowing. Plus they did overcook my steakburger a bit. So long Steak N Shake. read more

It is sad they are no longer the 24-hour hotspot for late night burgers, sloppy addictive grilled cheese, and famous shakes. Closing earlier and limited staff due to low wages it seems but my dip in here for the first time in ages went very well. The two working the grill and cow shaking station were friendly and quick to make sure my mobile order was started even though I had just placed it while walking in. And the mobile app! Possibly the smoothest and most intuitive one out there, ripe for easy gift card integration, customizing dishes, and sorting options. I only did two shakes this time but find myself quickly reminiscing about the good old days of the Royal Steak burger, Frisco Melt, and many long late nights with big groups of friends making a great time. I noticed the rewards add up quickly too which is nice to offset rising prices. Restaurant was very clean. This location remains an iconic Lafayette headquarters for predictable juicy steak burgers, family pleasing milkshakes, fun pop music filled red and white atmosphere, and good value. read more

Steak ’n Shake - Very clean inside - Fast Food Near Me - Lafayette, Indiana

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Had to enter our own orders but they ask for a tip. Then the food was cold like it's been sitting out all day. Tables are dirty No napkins anywhere read more

First they got rid of the waitstaff so you have to order on a kiosk (no cash is accepted). The food is not very good either. I ordered a medium onion ring and literally got 6 rings. Then we ordered two shakes paid extra for extra cherries, whipped cream and the flavor. Which neither of them came with any extra but we were charged for it. It also took 15 minutes to receive the shakes the food came out within a couple of minutes though. There's literally 5 people working and they can't seem to get it together. I would most definitely NOT recommend this place. Oh and they still have the nerve to ask for a tip when the customer is basically doing all the work that a waitress would do. Don't waste your time or your money coming to the Lafayette Indiana location!!! read more

Where you order was disgustingly dirty, no staff waited on you every table in the house was alarmingly dirty. We decided to go to the drive thru to find another disaster waiting for us. We waited about 20 minute to place the order. The person who took our money was also getting our food but the real kicker was... she was wearing rubber gloves... WTF ... never changed them yuck yuck yuck. On top of that our order was incorrect! read more

Well pullled off the road to eat here. Seeee foooood! Lol. We both have a summer cold.. can u believe it??? So no shakes today. I had the Patty melt n fries. Wow it was perfect with the melted gov' Mt like cheese on it with the carmelized onions... sooo good! I woofed that down. The boy had a Taco salad. And boy it was very festive with red strips of chips in it. I did not get a bite. It's gone so it must have been good too. Then he ordered a truffle burger. Now that is a colossal burger. First he said he didn't like it then I tried it and I convinced him it's the truffle oil like flavor on it. So he cut it in smaller pieces and ate it like that. Cause it was truly messy for a guy with a mustache and beard! Lol read more

Steak ’n Shake - Taco salad and Truffle burger. - Fast Food Near Me - Lafayette, Indiana

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This review is about the New White Truffle Double Steakburger. They hit it out of the park with this. Loaded with mushrooms, delicious caramelized onions and an excellent truffle aioli sauce, plus the Swiss cheese! It costs more than the average burger, but worth it. Service was good. Management was good. The regular standbys were also done well. This was a good visit. Will be back. Hope this burger makes it and stays on the menu. read more

Steak ’n Shake - White Truffle Double Steakburger! - Fast Food Near Me - Lafayette, Indiana

I ordered one chili Mac with extra meat through Grubhub. When I got it, it was burnt beyond edible. I have Covid and can't taste a whole lot but this tasted like crap. I tried calling the store multiple times but apparently they never answer their phone. This was even confirmed by the other Steak 'n Shake in town (they get multiple calls a day from people trying to get ahold of the other store but no one EVER answers the phone) I'm honestly surprised this location is still open. They are never busy so you'd think they'd be able to answer the phone. Can't tell me it's because of short staffing because I just said, I NEVER see people going through the drive thru and I don't even think their lobby is ever open anymore. I was really craving some unhealthy food that usually tastes decent but this ruined it for me. Yet another restaurant that lost my business. I'd give this place 0 stars but it won't let me. read more

Steak ’n Shake - a bowl of noodles - Fast Food Near Me - Lafayette, Indiana

Had to repeat my order to the lady at the counter at least three times and each time she read it back, she got something wrong. Paid for a double steak burger with cheese and got a single steak burger with no cheese after waiting 20 minutes for it. Ridiculous read more

Been here dozens of times, and my kudos/complaints haven't changed. Recently, I waited longer in this drive-thru than any other S'n'S (upwards of a quarter hour). Other times, service was faster, but the end result is still the same old delicious Steakburger w/ cheese. The biggest problems with this location are the traffic logistics of getting in & out. The entrance is accessible ONLY via southbound Sagamore Parkway traffic, so if you're going north, you have to turn around. If you're coming from the east or west, you'll have to turn north onto Sagamore Parkway.....and still turn around. Exiting isn't any less difficult. Additional minus points for having to maneuver around their next-to-impossible drive-thru lane. You pretty much have to make a sharp, 90* hairpin turn left to get to the pickup window from the ordering lane, and there's hardly any room for error. Even in my midsized sedan, I swung it out a little to the right (sortof like a question mark '?') and I still felt anxious. I can't imagine how someone with a Ford F-150 Superduty would navigate in and around this Steak 'n' Shake. Do they think we all drive Fiats or Smartcars?? read more

The steakburger is pretty good. I was skeptical at first about this place since I'm not too big on chains. But this was popular in Indiana, so I had to try it and I was not disappointed! The meat patty was well marinated! read more

Steak ’n Shake - Fast Food Near Me - Lafayette, Indiana

I'm a big fan of the new self-serv format. Ordered at the kiosk, took a seat, and the food was ready in about ten minutes. Food was delicious. read more

It's Steak N Shake. It's about like every other one. The location seemed pretty clean and the waiters have always been good at this location. The fact that it's 24-7 makes it on the sort list late at night for things open. I find it a bit annoying that they cut there fries so small you need to use a fork. read more

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This is possibly the slowest drive thru in the world. I have timed it every time I go here. Each car takes a minimum of 10 minutes from speaker to window. If there are 4 cars ahead of you, move on with your life. read more

Decided to come here again after a couple months. I'm a student at Purdue and we all used to come here over the summer. Everything was great! No complaints. However now after my last visit I'm disappointed in this location. It seems understaffed. I felt very bad for all the employees working hard so it's definitely not their fault. Service was horrible. Food was decent, a little cold. Their burgers are always very good. Food bumped it up to two stars. This location needs to work on their staffing and service. read more

If I could give this Steak 'n Shake 0 Stars I would, Because I politely asked if I can do two different transaction and the lady said you have to do that at the window and so I went to the window and they said the total was $13:35 and I said I want to do 2 different transactions and she said I can't do that, and it was the same lady that I was speaking earlier. So anyways I just payed for it and they gave me the receipt and only 1/2 of the receipt had ink and the other didn't. So I don't know what My sister and I payed for and we don't know how much we owe to each other. read more

Steak ’n Shake - a person holding a receipt - Fast Food Near Me - Lafayette, Indiana

They turn their lights on at 7am. I was in drive thru ready to order at 715. No one took order. I drove up to window. After awhile the manager , a blonde , came to register looked at me with disgust and continued to ignore me. I left. If u rnt ready. Dont turn your lights on like u r. read more

The waitress was friendly at first but quickly the friendliness went away. She did not write anything down and itshowed when our food came to us. When we were seated she took our drink order, no shakes just water and cherry coke zero. 10 minutes later we get our drinks and she takes our order. Asked for no bun with for my steak burger and my cold burger and fries came witha bun, not a surprise as she wrote nothing down and she had forgotten until she came back to out table and saw the bun sitting on the table. As we waited for our order we noticed how dirty it was in the restaurant. I touched the mustard bottle I regretted instantly. The mustard had not been wiped down for a very long time. We will not be returning to this Steak N Shake ever. read more

Was hungry for chili cheese fries, but found out they didn't have that available on the menu. So I ordered cheese fries and a small chili. When I got to the window, the guy said they were out of chili (it's mid May, so can't see that menu item being real popular). I said "ok, I'll just have the cheese fries". When I tried to pay, the guy said the manager said to just give me them to me. How nice is that? I mean seriously, I know some people would feel entitled to something for nothing but this is a business that is paying rent, utilities, salaries, and food costs. It was very kind and appreciated! By the way, their sign said they're hiring...STARTING at $15 an hour....so there's that too! read more

We had the best burger and milk shake. Not usually a fan of 'chain restaurants' but this one exceeded my expectations! Loved the service! read more

Steak ’n Shake - Great end to a great day - Fast Food Near Me - Lafayette, Indiana

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Steak N Shake seems to be on their game in playing to everyone hit with tough economic times by rockin' the $4 meals all over the place. I'm not really sure this pricing is any different than before, but go marketing team! They also had a weekend kids special where one kids meal comes free per $8 purchase, which is cool but were tragically out of the toys advertised in giant letters. But at least they have crayons, right? No crayons! Our waitress eventually came through with one yellow crayon and some stickers which was nice of her. At checkout the free kids meal had to be requested off the check, which was done quickly and happily but still felt like another thing added on the endless meal of "I'm sorry". And I'd been to a Waffle House earlier that day so my expectations were unbelievably high. read more

Does Indiana have a health department? If so, please stop here. This place is just filthy. Floor was coated in grease. Booth seats were torn the table had a gummy strip of residue and the bathrooms were 3rd world gas station nasty. Service was good and food was ok If I ran this chain I'd raise prices 25 cents and hire a cleaning crew. read more

Frick this place. Got here first, they seated a smaller group at the table we said we would wait for. Have been waiting for 45 minutes for a table so I don't have to sit BACK TO BACK with the group of people that I came with. Service here sucks most of the time, all of the time, got a mean matron as a waitress who did not give TWO SHITS about us PAYING CUSTOMERS. Never coming back. Two thumbs down. Been here for over an hour. Got my table didn't get my food. Oh nvm. Gtg. read more

It was around 7:30 and me and my sister were hungry. We went to steak and shake through the drive through. We ordered what we wanted (for 4 people it wasnt much) and took about 15 minutes to come. We were upset till we drove away and saw it was almost full. That made more sense but it was still a lot. I got home and ate it and it was awesome like normal. 4 stars. read more

Longest drive-thru ever! I think I waited 20+ minutes in line to wait to order, wait some more, and finally get food. It's a basic burger and fry place, would rather go elsewhere due to the wait though based on location it was closer. read more

This Steak and Shake has been around for a long time and does show some wear and tear. It's located on one of the busiest intersections in town, and is not easy to get in or out. Dividers on both Sagamore and South St. require some planning, and if you're traveling east on South St., forget it. You're not going to be able to get in the parking lot. In that case, and you really want your Steak and Shake, keep driving east on South St./St. Rd. 26 until you get to the Meijers. There's a newer Steak and Shake there. This one has decent service and I've not encountered any problems here. read more

So its xmas and all the servers are horrible. They have treated my family and I like it's such a inconvenience to make coffee or a milk shake, well guess what buddy the $100 tip I was planning on giving will now go to the old lady busting her ass to clean your tables. read more

Came at lunch on Thursday. Waited ten minutes to be seated when there was no one waiting in front of me and a dozen open tables. Not that big of a deal if you're not chasing around a 1 and 3 year old, but of course, I was. I ordered a garlic burger with pepper jack. From their menu: "If you love buttery garlic bread, this one's for you! Our Double Steakburger™ is topped with melted American cheese and served on a toasty bun with garlic butter spread and a sprinkle of garlic salt on top. Served with fries." It came without the butter and garlic salt. The waitress went back and they doused it with butter and covered it with garlic salt. Way too salty. Was terrible. Also, my burger came with mayo on it for some reason. I hate mayo. Had to wait 5 minutes until the waitress came near us to ask for a new bottom bun to get rid of that mayo covered monstrosity. The kids meals have a trivial amount of fries with them, but the main courses (grilled cheese, hot dog) were actually decent. They also give a free hat and crayons and a pop up paper car to the kids. In summary, if you want fast food, but want to spend an hour eating it and you want to leave a tip afterwards, Steak N Shake is for you! You get much better food at Culver's, 5 Guys, or other decent burger chains. It's pretty cool for kids, but that's the only reason to bother going here. read more

First time trying this chain since moving to the Midwest. Pretty dirty inside, though the staff seems nice. Burger was no better than McDonald's or 5 Guys, and those spots are faster + cheaper. Probably won't be back. read more

this place literally sucks takes 20 min to get through the drive through with no one inside or in line. bad place

I was craving a bowl of S&S chili and hit the drive-thru after seeing the lights out in the dining room for the umpteenth time. (Can you name any other restaurant in Greater Lafayette that hasn't re-opened its dining room since COVID began?) Service was slow, but no more so that most drive-thrus these days. I paid my bill and waited. Finally the attendant opened the window. Instead of handing me my food he told me I owed $22. Obviously he mistook me for the next customer in line. I told him I was waiting for my chili. Window closes. Finally the attendant hands me my order and I'm on my way. I get to my next destination and open the container. Instead of a bowl of thick, savory chili I find a pool of orange-colored gruel containing a tiny amount of grey ground beef and a ton of kidney beans. Tasteless, watery, lifeless, shamefully adulterated. I wrote the company to complain but received no response. All I can say is this franchise has gone woefully astray, and without a mid-course correction it's destined to fall into the ash heap of fast food history. Too bad, because their food was remarkable in its hey-day. read more

Came with a roommate for an early lunch, ordered their new 4 for 4 deal including a bowl of chili, fries, a cookie and the double steak burger with cheese. First I'd like to say, this was the absolute best burger I have ever had for under 8 dollars. It was perfect. The fries and chili however were a little underwhelming thus the 4 stars. The wait staff were super friendly and it was overall a very enjoyable experience! Definitely recommend! read more

Cross contamination and no hair nests! Long wait times and poor food quality! I was here with some friends of mine, we waited nearly 45 mins. for our food and when we finally got our food, the soup was cold, chili was cold, sandwiches not made how we ordered them. We ordered shakes when we arrived and didn't get them till right before we left over an hour later. I went up to the counter to pay and the manager was on the grill and looked at me repeatedly and refused to cash out my tab I stood there for 10 almost 15 mins before I got helped. There was a guy prepping the food to go out, was touching food ready to eat then touching raw food then touching cooked food again! (Cross contamination at it's best) He was also wearing a white shirt with the sleeves rolled up to his wrists and they were pure black from all the food and dirt that he had stuck them in. And not one person handling food had a hat or hair net on! I got back to the table and told everyone and no one finished their food and we left. One of the guys got sick later on in the night. I do not recommend anyone go here. read more

Slowest drive thru ever. If we didn't have two little guys who had been promised the shakes would have left after 3 mins waiting to place order. After about 13 mins finally had shakes in hand. Construction makes this a bit of a bear to get in and out. Shakes were fine. But the wait was ridiculous. read more

I did not like my service didn't get my food in a timely manner and I decided to go without my food

Terribly slow service. Whoever was working at the drive thru window was extremely rude. My order was wrong. I wont be going back. My expectations were pretty low and somehow i was still disappointed. read more