We love Steak 'n Shake and have come to.this location for years. Service was prompt and food consistent. Tonight the service was WAY off. Very unorganized, lots of errors, got milkshake at end of the meal. Not sure what was going on but seemed like management issue. read more

Very slow drive thru service, several mistakes in my order which took a very long time to sort out. I still got the wrong shake, plus my burger was ice cold and simply disgusting by the time I ate it. Chili was cold also. Very disappointing because normally this chain is pretty solid. read more

As far as taste and quality this is what fast food should be. I'm not a huge burger person but when I do occasionally crave a burger steak'n shake is my go to place. Their food is rich, flavorful, their fries are always crispy, and their burgers are alway juicy and the meat is cooked perfectly. The burgers can be tad bit oily but that's part of what makes their burgers so good. I also love their desert options they have. Of all the times I've eaten at steak'n shake I can honestly say I've never had a bad meal. Pretty much everything on their menu is good. Steak'n shake is definitely my go-to fast food burger joint. read more

Not the best service that I've ever had. The 2 people that I seen out waiting tables where actually sitting at tables either with customers or friends not sure. The food was ok but not real impressed with the service. read more

came in roughly 2am, it's been a long day for me and the girlfriend. we wanted some decent food, knew steak n shake had a reputation for waiting a long time for just a bit of food, but it's all that was open in the area ( less than 1mile, thats all I felt like driving.). I roll up to the order speaker thing, I just hear "one minute." I said ok. after a while of not hearing anything, I just said "hello?" and we hear "yeah." I ordered, didn't realize I was ordering the combo instead of just the food. oops, long day, sorry, I said. I just hear "f.. ridiculous. 8.17 at the window." that made me pretty mad. but whatever. after about 15 mins of waiting, got our food, left. credit where it's due, he got the order right and I dont think he spat in the food (but the fact I have to worry about that is alarming). overall, i hope all the staff arent like him, whoever he was, 2am on April 16, 2019. read more

Well $16.00 down the drain. This food is disgusting saturated in grease. Ordered patty melt and threw away after two bites. Onions rings were like they sat in old grease not hot enough to cook. Threw away. Fries were ok besides being lukewarm, seriously consider eating elsewhere. read more

Tonight, the Steak 'n Shake in Mishawaka was closed because of computer issues and I was practically starving, so I drove to this location. The man at the window was very polite and asked me to pull forward. I waiting maybe 10 minutes for my food. As I'm pulling away I notice my drink doesn't have the flavored syrups I asked for, not too big of a deal. I proceed to drive 20 minutes home. I finally get to eat and I open the burger, and it's burnt..it's so dry and burnt that I just had to throw it away. It was my first time at this location and I'm pretty disappointed with the quality of the food I received. read more

HORRIBLE customer service!!! The staff at this location is slow, RUDE and they have NO customer service skills. After sitting for over 20 minutes after joining friends that had already dined we decided we did not want anything at this establishment that badly since no one seemed remotely interested in serving us. As we waited for our friends to pay their bill the staff behind the register talked loudly about us while rolling their eyes and acting like we had inconvenienced THEM so much while there was a total of 12 other customers in the place. Shame on management. I for one will never go back and I will be making a phone call to the corporate office in the morning. read more

Food is good but the service is slow. Every time we go they get the order wrong. Last time we went there they forgot to bring the shakes until they were completely melted and still made them wrong. Understaffed read more

The service was prompt and nice. We went at a non-busy time so that may have a factor. I did not realize we went at a happy hour and we got an additional discount on an already cheap $4 meal. It was a nice quick dinner. read more

At the South Bend location. Took 8 minutes to be seated and 14 minutes to have my order taken. 2 waitress on the floor working there butts off and no manager to be found. Customers comming in with there own food from local pizza place and Starbucks. No one in charge and it shows. read more

Tasty enough burgers and fries along with shakes. While the portions aren't huge, it's a good value with a handful of meals for $4. Service was a bit spotty and the food sat in the service window long enough that it was borderline cold when it reached our table. About what you can expect. read more

Poor service, waitress said she another table and would be with us shortly, didn't even ask for our drink order, when she finally did come and take our orders they were mixed up and cold, milkshakes had started to melt. Never came back to see if it was ok, Never again. read more

First of all, we waited like 5 minutes to actually be sat down. Our waiter took forever to finally take our order. The people who came in after us was served first and got their food and everything before us. Tables are dirty with old food, not the best steak and shake. read more

Steak ’n Shake - Dirty table across from us during our whole meal - Fast Food Near Me - South Bend, Indiana

The cleanliness of Steak and Shakes have really in the past 3 years, or maybe it is just the ones in central Ohio and Northern Indiana .The floors are grimy and the service is just okay. read more

Really slow service. Almost always mess something up when I go threw the drive threw.

Best Milkshake ever, short Wait for a great shake. Great waitress, very friendly and polite, and very helpful/generous workers all arounft

We stopped here for lunch and the whole time we were sitting there I noticed more and more how dirty everything was. 'Clean' tables had placemats slapped on top of greasy streaks, or litter and crumbs on seats, and the floor was absolutely filthy. I snuck a look back in the kitchen when I paid the bill, and the floor in there looked even worse. We will NOT be returning. read more

Steak ’n Shake - Entire floor is filthy! - Fast Food Near Me - South Bend, Indiana

For a chain that has been a family favorite for years, service at this location makes me want to never dine at a Steak 'n Shake again. Two visits to the manager and 40 minutes later all we have are cokes....and they are bit crowded. read more

The place was a mess. I seen that they were busy before we got there. Our waitress was very nice but the problem I had was, the shift leader( and a leader is not what I would call her) she was loud and yelling at the cook and then yelled "I swear I am going to walk out". I wish she would of. I did not see her name tag but she walked with a limp. The place was in serious need of clean up but she put her coat on and went out for a smoke,while a group of seven came in and told another waitress to just seat them at 53 and went out. I have worked in food service and I know it can be stressful and hard but the guests should never see it. While there and things were calming down I didn't see anyone start a clean up. Another thing while waiting for check, another waitress with blonde curly hair walked by and said really snotty "are you waiting on something and I replied just as snotty " yes Jesus". Then she yelled to our waitress take care of that. It was so upsetting because I have a long life friend at the hospice house just down the road and just needed a little breather from my situation. Such a bad reflection on steak and shake. read more

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personally i think if they are going to reopen this restraunt gut the place and bring it up to date and clean it up and maybe make sure the outside lights work. if they are not doing this i for one will not beckon there doors again. read more

It was the worst service I have ever encountered before. Thur phone was ringing and the manager walked up to it and hung it up without answering it. The man that was behind the counter ignored my fiancé and myself because we were in the drive thru and our order was wrong and the burger was raw. So the man kept walking away, did not acknowledge that anyone was at the counter as there were two couples and one gentleman still waiting. Do not go threw you will be read more

poorly managed store. Staff wandering around like lost sheep. no commitment to service and food quality. please get a new manager to give guidance and discipline read more

Horrible service. Waited in the drive thru for 20 minutes. Food was cold and shake was melted. Visitor from out of town. I made a bad decision to stop here. read more

After a busy Sunday afternoon of shopping, we stopped in for a late lunch. The place was clean, not too busy. We had shakes and cheeseburgers with fries. The service was just fine. The menu lists a variety of burgers, dogs, and a few other meals. A nice variety of toppings are available, and it seems you can order single, double or triple burgers. The milkshake: nice, thick and tasty. The burger: I had a single with cheddar, ketchup, mustard, lettuce and tomato. Kinda small, a little greasy, the lettuce and tomato almost lost in there, the bun was soft and fresh. It was OK, not great. I really would have rather had it served open, with a decent amount of lettuce and more than a sliver of tomato. The fries: shoestring, reasonably crispy, tasty. A child's portion. Served on a small plate. The food was served quite rapidly, but somehow really wasn't very hot. I'm not sure how that happened -- maybe they should keep the plates on a warmer? The cost was about 8 bucks per meal, plus tip. I know this is essentially a fast-food chain, but a few things could be done to improve the experience: 1. Keep the plates hot. 2. Serve the burgers open, so customers can see the toppings. 3. A little more lettuce and a thicker slice of tomato would really help. 4. Increase the portion size of the fries by about 20%, so the plate doesn't look so barren. We will try this place again. Next time, I'll order extra lettuce, extra tomato, and extra fries. We'll see what happens! Update: So, on a return visit I ordered the "classic double" with extra lettuce and extra tomatoes. BINGO! And the plate even had more fries this time. Nicely done. My only remaining complaint is that the cold plates cool off the food so quickly. But for the quality and the low cost, I won't complain too much. read more

Usually have moderately slow service. Tonight the server was great though and played along with my friends shenanigans. Foods ok, shakes aren't too bad. Very nice. read more

We sat there for an hour and only our shakes came. After 20 minutes we got our burgers one of them was basically the equivalent to the stuff you scrape off the grill. They also forgot the cheese on one burger. the milkshakes and burgers tasted absolutely horrible. The milkshakes were basically scoops of ice cream in a cup you couldn't even suck it through the straw. A dog cooked it and then crapped on it and it still would've been better and come out faster then what we got. Someone was having their birthday next to us feel bad for them. OverallThe experience in food was terrible if I could rate it negative stars I would.Never going there again. read more

Speed of service always needs improvement. And they should always double check that prefers are correct before handing them out..

They never seem to get an order right. I've gone several times and it is one thing after another. They have forgotten fries before and mess up orders by adding things that do were not suppose to be on the burger. It makes me very disappointed. read more

As I walked in to this steak in shake. I realized I had made a mistake. The tables, and floors look they have never been cleaned sense this "restaurant" has been open. It took me and the people I was eating with, and short wait of about 40 minutes for a burger, a BLT and an order of chicken fingers. Not to mention, my one refill I got...wait, no refill. I had one drink the entire time, and the shakes we order came in to go cups as well as about 40 minutes late. This place is a disaster, I wouldn't even eat in this place if I was starving. Please shut it down. read more

Horrendous service on night shift. No hello, goodbye or even sorry about the wait but it will be awhile. They like to give dirty looks at people that are just as dirty as the dishes. Avoid! The only reason I gave two stars because once in a blue moon you will get a server who's fantastic. read more

I am a big fan of Steak'n Shake, but I have not had good luck with this one. I ate there yesterday and my double cheeseburger was cold, the bun was toasted very very had, the fries and cherry coke were fine. The fry cook seem inexperience and they were very short of wait staff so the wait was very long. The staff was friendly and were working hard. Probably won't go back to this one anytime soon. Thanks for listening. read more

I've had mixed experiences with this location. Usually they are on top of things during most people's waking hours, but sometimes during their late night happy hours service is very slow, even when there aren't many patrons. Sometimes servers are forgetful but I try to understand that they live off of their tips, so I never stiff them, but I would be more generous if the service was faster. Management needs to step up their grave shift game or the aggregate reviews will stay at a 2.5. read more

So my last visit was awful. Not only did they not listen to my order (I didn't correct them because I was debating getting the number they said, thinking paying more for the number 10 over the number 16 meant I got more than 3 strips of chicken) I asked for no ice in my drink and they gave me ice (happens every time I ask for no ice) when my order came out I drove away before realizing that though I had asked for ranch, they gave me bbq, and though I paid more, I only got 2 slices of chicken. Which were apparently "made fresh" yet somehow cold? Maybe next time hire a crew that will pay attention to what they are doing instead of ripping people off. Never coming to this location again. Good day read more

They are really good and probably have one of the best fast food menus out there. There service is very good an quick. They deserve more credit then they get. My family likes to stop by there when we need an easy meal read more

This is the first time I've actually taken the time to write a negative comment about a restaurant. I came in here to get a simple meal. This staff does not work together at all. There are nine people here in nobody is working together to get people in and out. The restaurant is only a third seated. The waiting area is packed and not a single employee here is taking the time to even talk to these people. It's like they don't care at all!. I've seen many people just turn around and leave. There are nine employees in here and nobody except for this young short girl is even attempting to help the waiter. The other employees look at the crowd shake their head and just go back to doing what they're doing. read more

Really, really disappointed. 20 minutes to be seated and when we were seated we were left for a while. Tables around us completely dirty, took them the whole time we were there to finally pick up dirty dishes, so 45minutes? And they were there while we were checking in and most likely before then. There were enough workers there and most of them were just twiddling their fingers while two people did the work. Saw a young guy on his cellphone. Sad. When the dishes from the other tables were finally being picked up, the woman picking them up was carrying a baby! And then seating people with a baby. Going between the seats of the booths and washing the tables with a baby...it sounds ridiculous because it is. My order was also wrong. So I got a little piece of chicken for 5 bucks. Server was nice, but no one else seemed to be helping out or doing their job. It's a shame. The manager shouldn't even be called a manager. Was yawning when seated 2 people. Not good food, or service. Poor girl who was actually working. Why would they treat their workers like that? read more

I don't know if they have new management in the past few months or what, but their service has gone downhill big-time. My husband and I were there to eat inside the restaurant and we're going to get a meal to go to take to my dad in a nursing home and the server said he would watch to see when we were about done eating and get that order going so we could get it right away. Of course he forgot. So then I had to order it again as we were paying for ours and I sat there for 20 minutes waiting for chicken strips. And they kept trying to give me the wrong order and insisted it was mine when it wasn't. The guy behind me waiting had the same problem, they kept trying to give him the wrong order and he was waiting over 20 minutes for it to go order as well. And there was a woman standing there waiting 10 minutes for milkshakes and they kept giving her the wrong order to! Kenny's cooks not read? Can the waitresses and waiters not write down an order correctly? I do not understand what the miscommunication is. While I was standing there one of the waitresses had to bring a plate of food back to the window saying that this was not what the customer had ordered. Another time I went through the drive-through and I sat there waiting for somebody to take my order after they had asked if I could wait a minute. I waited and waited and waited and finally said I was going to drive off if nobody could bother to take my order. They finally took my order but I sat at the drive through window waiting for food for 10 minutes. This is not acceptable at a drive-through. I noticed that there was a car behind me waiting to order and nobody ever took their order and they drove off and went next-door to Jimmy John's. I should've done the same thing. I love their food and the four dollar menu but I shouldn't have to be frustrated by the poor service every time I go there. McDonald's is just up the street so I guess I'll continue to go there instead. read more

The dining room is dirty and the bathrooms are disgusting I felt dirtier when I walked out of bathroom than when I walked in.

We were there about 2:30 in the afternoon on 3/17/2015. Gotta admit, didn't use the restroom OR look at the floors! Was there with my elderly Mother. The Hostess met us at the door and was especially kind, friendly, attentive to my Mom. She was also our waitress. Cheerful, patient, laughed at Mom's jokes. Brought our shakes out right away (they were fantastic!) Our burgers & fries came out a few minutes later - hot, fresh and delicious. read more