I used to be a big fan of Steak 'n Shake. Post-Covid era, it's just not the same. The menu shrunk down to just the basics. When I entered this one (Wed evening @ 8:00) the sign said "Please wait to be seated". I waited (and waited) until I was eventually told to find a seat, and they will follow me. (Why have the sign then?). The staff was overall friendly, not their fault the place was understaffed. Food was good, small portion of fries and even smaller portion of cheese sauce (don't come close to being enough cheese for my fries). I'll visit again, but solely because of convenience due to its proximity to the hotel I stay at when I travel for work. read more

I went through the drive in not at high noon or dinner time and I waited for 20 minutes for their orange crush shake. This was in Springfield, Mo off of North Glenstone. read more

Rude as fuck I kindly asked if my wife could get a different Dr Pepper since it was carbonated water and she raises her voice and says I just refilled it then we had to ask twice for a different soda fu this shit whole read more

I had a really rough day, had literally nothing but water all day and I finally have an opportunity to eat and I go here. I ordered and mentioned no pickles plz and she reads back the order saying I want pickles. I say sorry but it's no pickles on any of our burgers. She says it will say pickles on the receipt but she will be absolutely sure to tell the cooks verbally "no pickles" ... ...well we get home and everything has about 4 slices of pickles each. Don't go to this disappointing location. The crew on schedule 10/25/2022 at about 7:15 pm is incompetent to even take an order at fast food. I was literally the only vehicle on an empty night. After starving all day and working hard, thinking I deserved something great, this was a major disappointment and it will stay with me. It was my last night in an area with a Steak & Shake, and only got halfway through my meal before my stomach got irritated from all the vinegar acid in the pickle juice that stayed on my burger read more

Steak ’n Shake - Burgers Near Me - Springfield, Missouri

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We ordered on DoorDash for our lunch. Our milkshakes were melted & food was cold as it was busy on a Sunday not to mention our burgers the toppings not correct no cheese fries as ordered. The dasher confirmed the shakes were handed to her first and she had to wait 45mins to an hour for our food ! read more

McDonald's Happy Meal would be a better choice than the single steak burger and fries. They were out of the butterfinger shake so opted for the Snickers one to-go. The little snicker pieces that was in the melted shake was stale. After overhearing the waitress saying her husband texted that Biden had withdrawn and wondered who would take his place, I told her Biden had endorsed Kamala Harris. She said: I'm not a Republican or Democrat. I don't want an old man, I'll vote for ANYONE that's not old. My husband is 73 and I'm 65. This waitress appeared to be the lead waitress. The two younger ones were really good. Date of visit: July 21, 2024 read more

Milk shake was good, double bacon cheese burger was good with crispy meat. Not a fan of the shoe string fries though. Garlic burger was not up to par, a little shake of garlic salt on the bun and no condiments On the burger. It was real bland. Onion rings were nice and crispy. read more

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Ordered ahead so it would be ready. I advised that the fries were cold. They tried to tell me how hot the oil was in the fryer. Then I told them that the cheese sauce was also cold. Again, they told me that it was 220 degrees! Clearly no one at this location understands temperature or physics. read more

Placed our order at 8:33, got our order after 9:00. The 2 people that ordered after us got theirs before us, finally had to say something and low and behold it had been just sitting on the back counter. Will not eat at a Steak N Shake again. Jean B. read more

I'm really not sure what the deal with Steak 'n Shake is, but I decided to give them a second chance after a few years of avoiding them. All I wanted was a GD milkshake, but after 20 minutes of sitting in drive through, I pull up to the window and the *lovely* young lady was busy half-yelling at one of her fellow employees about whoever was in the vehicle in front of me. Hood up, back to the window, loud enough to hear through the glass, completely abhorrent behavior. I'd like to say the shake was good, but I'm not paying $5 for a 20 minute old half melted milkshake served by THAT. I seriously don't have time for your bologna, Steak 'n Shake. Pound rocks. read more

First of, I'll say that the food and shake were good. Steak 'n Shake is one of my favorite franchises. Their half priced happy hour, and kids meal prices are some of the lowest around. It's an actual restaurant. You also have the choice to order through the drive thru, or you can order at the counter. We chose to dine in. It was less than an enjoyable experience from the start. One of the young waitresses was scolding our waitress, literally right in front of us. It was so awkward! It didn't end then, she proceeded to scold the cooks in the back, from the food window, also right in front of us. Girl, you're like 18 years old, you got a lot of learning to do yourself! When she started yelling at the manager, my husband about lost it. Instead, he motioned for the manager to approach and he shared our opinion with him. He said they were "working with her on this ongoing issue". Yikes. Are employees that hard to come by? I ordered the double cheese burger and fries, which were great. Even if they were the best burger and fries I've ever had, I wouldn't go back simply because of the awkwardness and disrespect. read more

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This shit sucked. I got my receipt after I paid for my food and got the option for a free shake. I down this before and I know that you can get it right after you eat. They told me this time that I had to set up an account. In my opinion and they are lazy workers and didn't want to make the shakes. They also made fun of peoples orders while make it and gave us dirty looks. read more

Stopped by for the first time to try out steak n shake. Ordered 3 single burgers with everything on them. THIS is their idea of a burger with everything on it. A sliver of onion and a slimy wilted green thing which might be week old lettuce they fished out of their garbage can put back. No pride what so ever in their food or customer service read more

Steak ’n Shake - Their idea of a burger with everything on it. - Burgers Near Me - Springfield, Missouri

10/10 would recommend, as long as your server isn't Ariel. The manager was working her hind end off, the kitchen was ROCKING it and throwing out orders, and the rest of the waitstaff pre bussed tables, stayed on top of refills, and interacted with guests while keeping up with their sections. 5 stars for all of them. Ariel, on the other hand, had a bad attitude. She had to be FORCED to serve us by the manager, after the manager bussed our table so we could have a place to eat. She did the absolute minimum (which included forgetting our drinks, and the manager coming to the rescue yet again with them). After we paid, Ariel walked over to our table and threw her hands up when she realized there wasn't a tip, but didn't bother to bus it as she stormed to the server station. (I was in the process of getting her tip out of my purse, but it went to another staff member that served us more after that reaction) Maybe Ariel was having a bad day, or is burnt out, but regardless she shouldn't be serving at a family establishment with the attitude. read more

The Glenstone Steak 'n Shake. My husband and I are honestly the best people at tipping. The food was great and the cooks were fast at making it. The serving girls on the other hand were the snobbiest and they weren't even busy. Didn't refill our drinks until we asked and were very rude about it. I was server at one point and loved it, even dealing with the snobby costumers. That's why I am respectful, clean up after my table, and leave amazing tips but not after dealing with our waitress and not to mention the one that snatched the ticket away while paying when nothing was said. read more

So i took my children in for dinner thinking hey it's Sunday so the baby could get his own meal, because online it says a free kids meal with every 9.00 spent. When i asked about it one of the grill workers say that's corporate and Then i show the online and address attached and he then said oh we stopped that with covid. Funny how his answer changed twice when i showed and read the address off. They would not honor the online special. read more

Steak ’n Shake - Burgers Near Me - Springfield, Missouri

Sat there for 20 minutes without my server showing up. I was told sorry as I walked out the door to go someplace else.

After them losing my order this is what was given to me. It wasn't even what I would call a burger as it was rock hard and cold. My husbands chili mac was cold! Disgusting and disappointed with the customer service, the food and the restaurant as a whole. Will not be back and will be contacting their owners/company! read more

Steak ’n Shake - After losing our order this is what was given to me. It wasn't even what I would call a burger as it was rock hard and cold. - Burgers Near Me - Springfield, Missouri

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The order that I placed was missing it's Dr Pepper the bag was open and the food was cold. I want a full refund.

First of all I'd like to say that the burgers that we ordered were not appealing to the eye. Second of all, when we got a closer look, the burgers were not cooked all the way through. The buns were old tasting, and dry, they were also very flaky and practically disgusting. Usually Steak and Shake is pretty good but tonight it was not. I would like to point out that the cashier was very down to earth and seemed like the only sane person in the restaurant. As I looked into the kitchen there were notes all over the place reminding workers of simple cleaning procedures. Who knows, it could've just been the night that we went, but I sure hope to God that the place is not like this every day. read more

We were sat almost instantly. However for someone to come over to get our order took more than 20 minutes. We waited for over a half hour for our food to arrive. We ordered shakes but they didn't come out with our food. The fries were ice cold and the burger was not even hot. The place wasn't even busy. They forgot about us several times. I had to speak up and say where was our food. Several people behind us who were sat after us got their food before us. I seriously don't recommend this place. Absolutely terrible! read more

Was seated quickly, however was not greeted by anyone for more than 5 minutes. Several employees standing around at least 3 wait staff working and only 6 tables full in the dining area, including ours. Left because it was obvious they didn't want our business. read more

When will Steak 'n Shake concede to Freddy's...? This location is truly horrible. The food is crap, the service worse. I think it's become clear that this place should be called The Sh*t Shack. If i could give less then 1 star, I would... read more

Arrived on a Thursday for dinner around 6pm... they were out of ice cream... not sure how that can happen. The building reeked of body odor once we walked into the door. read more

Worst experience I've had in 40 years. We went in around 9 p.m. on 9/6/2023 There was a large crowd (24 or more) Teen age girls that were on some sort of HS athletic team seated at one long section of tables. They had just arrived before us. We were seated a few tables away. As we placed our order, they kept getting louder and louder until they were shouting and laughing to the point where we couldn't talk to each other at our table. I gave up hoping they would quiet down before our food arrived, and found our server over where the orders are turned in, and asked at the top of my voice if we could be moved to a large empty section of tables near the back of the restaurant. As best I could tell, by having her repeat herself a couple of times, That it was closed or reserved. We went ahead and ate as fast as we could and as we were leaving I noticed that 3 tables in the closed section had a few customers being served, and the other 5 were empty. I understand that restaurants love having big groups eat there, and maybe the Manager did not want to ask them to be less rude, but not letting regular customers move to a quieter section to be able to have a conversation is unacceptable. Also, the Men's Room was out of soap in both dispensers and paper towels in both dispensers, when we first entered, so it was not because of this group who also had just entered. We met two couples in the entry as we were leaving and warned them about the noise. As I was driving out of the lot, I notice both couples had turned around and were going to their cars after hearing all that noise. We will never eat at that Steak & Shake again, but we will continue to visit the other ones in here in town. read more

Never disappointed. If they are busy when you arrive don't fret, it's worth the wait. On this visit we had to wait about 10 minutes as it seemed a rodeo just finished and half the cowboys and cowgirls at the rodeo were mighty hungry for an awesome steak burger. I always have the Frisco Melt and I'm never sorry, ok almost never. If they don't bring extra sauce that's a problem. You can skip the shoestring fries as I've never liked them but the burgers are always thoroughly cooked, still a bit greasy (good thing), hot and addictingly great. I personally cannot eat their shakes (lactose) but my wife does and she always loves them. Wish they had an alternative option. Friendly staff. Clean. Great food. Fast service. read more

food was good, a little greasy. some purple haired lady was walking through the store yelling about teenagers, clearly mistreating staff members. otherwise very clean and friendly read more

The service was horrible. I went through the drive thru at 10:30 pm and no one came so I called and they said they were closed despite the sign saying the restaurant closes at 11:00. read more

The service was horrible. Our waitress came to our table 3 times. Once to take order, which she got wrong twice, once to deliver food(30 min later) and once to clear baskets. When she was clearing and asking how the food was, we complained the chicken tenders were rubbery and the Frisco Melt the bread was soggy. She got snippy and said she could have had that remade,well if you came to the table we would had. The waitress were taking forever to get to tables. They sat one family behind us and didn't take their drink order til 15 min later. I really love Steak N Shake but this one is just a HUGE disappointment. read more

It is true that there is no need for a host or waitress for this place. It is basically a Johnny Rockets with a dif name. It was actually nice to sit down and be served after working all day. So what if it was for a cheeseburger and fries. The waitress was the nicest most efficient person ever. Unsolicited napkins are always the mark of a great server in my book. Why do I have to ask, you know I am inevitably going to need one. So on that note A+. Food was good. Step up from fast food, tasty and cheap. Steak & Shake - In!!! read more

One star and barely. I went here with my dad for breakfast and we ended up leaving due to poor service and the dirty mugs we were served coffee in. We didn't even make it to ordering food. read more

Very slow start. Once our waitress showed up she was dedicated. I think she got a little slammed but, she pulled it off. Food was ok. Shake was great. read more

It was ok.. couldn't decide if I should rate 2 or 3 stars, but decided a 3 just to be nice since they were nice at the drive thru. We did have to wait 15 minutes in the drive thru... they didn't offer any condiments or napkins. We asked for ketchup last minute but considering we had requested two kids meals, they should have at least included napkins. The food off the $4 menu is very tiny! The only thing worth the $4 is probably the hot dog. It looked like it had bird poop in it because by the time I got it the mustard had separated but at least it tasted good. So, overall rating for the time we had to wait, and also for the portion sizes. I'd rather go to Culver's next time. read more

Great attentive service from both our waitresses. They kept checking on us to make sure we had everything we needed! read more

Steak ’n Shake - Grilled Chicken Apple Harvest Salad - Burgers Near Me - Springfield, Missouri

So, I find myself in Missouri on a work related trip and lo and behold, right next to my hotel is the Steak N Shake. Starving, since all I had all day was a measly half of a gross chicken wrap from the Dallas airport and I have been "en route" since 4:00AM in the morning I practically ran over here as soon as I was checked in. Customer Service: The staff was friendly enough, but not super friendly. They did just fine in my book, but there was no "personality" really, but HEY, I came to EAT! Restaurant: Large, clean and yummy smelling. Definitely worth sitting and eating in! Food: I ordered the "Frisco Melt", fries and a Pepsi. Pepsi - DUH! It is fountain Pepsi! - YUMMMAAAY! Fries - The fries were sickly and thin looking, but they tasted great! Don't let their appearance throw you off like i almost did! Frisco Melt - Divine! It comes with a side of "Frisco sauce" (see: Thousand Island), but I barely used any of mine. The melt was great just as it was, a tasty steak burger melt practically dipped in butter! I plan on sneaking back over here a couple more times to try their other steak burgers before I leave town... I took some pics, but I forgot my USB cable, so I will post them when I get back into town. read more

Steak ’n Shake - Frisco Melt - Burgers Near Me - Springfield, Missouri

Good burger, clean with decent staff. Smells like cigarette smoke and fries were cold.

Best burger and fries in town! Nothing better than a double original and those yummy shoestring fries. Always great service and consistently great and very reasonably priced food. This stop is a MUST when I'm in town visiting! read more

Great food, great service, and awesome prices! Where else can you get a kid's meal burger and side for $2.59?! Crazy! We are regulars here, but we may up our visits after realizing that it is a great deal with tasty food. I mean BOTH of our kids ate their food. What more can I say? The burgers were very good. We split a strawberry cheesecake shake. While I am certain that it wasn't in my eating plan, it was worth the splurge! read more

They screwed up our order, then when I told them our frys where cold the waitress never came back. Even when we went to pay she stood there and ignored me! read more

This place changed with COVID. No basic $4 meals. My triple burger had nothing on it. Just crap for more money.