Prompt, on-time service, on a federal holiday! Issue diagnosed and corrected without need for parts replacement. Fair pricing. Will use again! read more

I felt that my call for service was billed to high. I expressed my concerns to the owner mr Stephens. He was totally polite and reasonable. He heard me out and worked with me. We were able to resolve the concern. His ability to be reasonable was greatly appreciated read more

Stephen's plumbing did a amazing job taking care of a few plumbing issues we had. Jeanette the dispatcher walked us through the whole process and understood what we needed and got the right person to us. Will definitely use Stephen's plumbing in the future. read more

Poncho came out and assess the problem with my older air conditioner. I was prepared for him to tell me that I had to pay around $10,000 to replace it. Instead, he offers a solution where I won't have to replace it. I asked him out right if I should do that mini replace it. And he actually said no, I think this is a good fix, and it will save you some money. He was right. he fix the problem, and was extremely professional toward me, and was extremely descriptive, and went above, and beyond to make sure that I was happy with the solution. I will definitely be choosing Stevens plumbing again. read more

Absolutely Horrible Service!!!! They promised to show up 2 separate times and never did and then made up excuses each time! DO NOT USE THEM!!! read more

This company is FANTASTIC!!! My daughter's heating unit stopped working and she was getting the run around from her home warranty company. Please don't get me started with how bad the home warranty company is. But YAAAAAY!!! Stephens' team set things right. Omar and Oscar were so attentive! We got the place from a "flipper" who cut a LOT of corners and Omar explained what needed to be fixed. These guys were great. read more

It was my first time using Stephens Plumbing. They sent Freddy and assistants to change my heater/AC. They were reliable, fast and effective. It was great working with them. read more

Cameout the same day. Professional. Reasonable price. Byron was the employee who came out. Understood the situation and completed the work quickly! read more

I have happily been doing good reviews for Stephens. Then I hired them to replace a Mixet shower valve wirh a HandGrohe. This on a tile wall. I think my complaint is based on the installation sequence being done in reverse and cause layers of rework and trips to the shop. That was done ok if not quite sealed according to spec's in the install doc. And decorative parts were swapped with old on another bathroom. At first when I repeatedly request brushed nickel, chrome were installed - and that at the last minute cause a panic run to Home Depot. The bill was $2,912. For a shower fixture. No warning and a claim I was getting a break on a $3,500 bill. Outrageous. I paid it. But looking elsewhere. read more

My upstairs toilets were flushing slowly. Galan and Joey came to fix them. Galan said the cost would be $375 to snake both toilets. I said $375! He said "if you write a Yelp review before we leave it will be $135". I told him I am on the HOA Board and he brought the price down to $125. My toilets are fixed and they are both nice guys. read more

Thank you Stephen's Plumbing and HVAC and your installers Trevor G. Freddie C.. They arrived on time and were very professional, their ability to performed a quality install in a timely manner plus there vast knowledge of HVAC industry. They walked me through the whole installation process and kept me updated by end of day everyday. Couldn't be happier with the service! read more

Trevor and Freddie did an amazing fast efficient job on my house. They were on time with great communication. Would definitely recommend Stephens! read more

Stephen's Plumbing & Heating installed our air conditioner 14 years ago and we have never had an issue until this week. We called on Wednesday, spoke with Ryan Stephens and Oscar showed up early the next day. Customer service was awesome and the response time was really awesome considering how hot San Pedro has been. Oscar arrived and was very professional and consciences about work shoes on our carpet. He and got straight to work and found the problem VERY quickly for which we are grateful. Luckily it was a minor - easy fix and we were up and running again in no time. While Oscar was here, we inquired about our heater. He was gracious to take a quick look and give up peace of mind that all is well. We have used Stephen's Plumbing for many years now and will continue to do so. read more

We had an issue with a wall heater & called Stephens. Pancho, the tech, arrived and was able to fix the problem. He was courteous and friendly, and very knowledgeable. The service response was fast, and the work well done. Thanks to Stephens and Pancho! We appreciate you, Pancho! read more

Hired Stephens to help with my kitchen sink that got backed up recently. Called for service on a sunday which I was informed they charge double for weekends, so I declined. But they were able to come out next day instead for regular charge. Monday: Receptionist called me back at 8am to confirm the request. The technician Victor was friendly and was able to snake out the drain pretty quickly. Luckily there wasn't any other problems like having to replace my disposal unit. I left 4/5 because the time slot given was 9-12. Receptionist called to say it would now be 12:30, yet it became more realistically around 2:30. Overall, I would hire/refer them again based on this 1st experience. read more

I highly highly highly un-recommend this service for any plumbing issues. I had them come out on Wednesday of last week to give me a quote (which I later found out to be extremely high) to fix a broken pipe under my house coming from the second story to the first story out to the main drain. The experienced plumber stated it would take a full crew a few hours and the service could be completed Friday. After getting off work at 7am after being up all night I came home to expect a plumbing crew who had not shown up. I received a call from the experienced plumber and he stated after further consideration that there would have to be some wet dirt/ mud removed by a professional company before they could do the work. Why didn't he mention that two days prior? He recommended a dry out company and said to call them. I called the company and they stated they could come over and do the work immediately (0930). I called Stevens and asked if they dried the dirt then and now if they could still do the repair today and the stated "yes no problem we can be right over when they are done this afternoon". I let the dry down company know they were good to go and that the $2500 dirt removal service Stevens had required was a go. Mid dry out service I received a phone call from Stevens starting "sorry we mistakenly over booked and we can't do your repair until Tuesday of next week (4 days from now). With this $2500 wet dirt removal service they requested currently underway, what made them think waiting 4 additional days would be an option after a verbal agreement they would come immediately following the wet dirt removal? I was extremely upset they did that to me while I had wet dirt actively being removed from underneath my house. The unapologetic man on the phone stated it was not his fault and that his Plummer was confused. I told him that's no way to do business and mess with The livelihood and finances of customers already facing financial strains during these times. They left me without a Plummer while wet dirt was being removed. Thankfully the wet dirt crew knew a great Plummer who came and did Twice the work for %50 less than what they quoted me. They gave me a $1700 invoice for a $875 job. All in all I was out over $4000. I would never hire Stevens to replace a light bulb much less step foot in my house do do plumbing ever again. Very unprofessional plumber with zero people skills and no follow through. Lack of communication and follow through with terrible customer service from the clerical staff as well. And they over charge and bail on you last minute. Be ware of Stevens. read more

Stephens Plumbing, Heating & Air Conditioning - $1700 invoice for a $875 job. - Plumbing Near Me - San Pedro, California

Responded quickly and was ready to work. Came on time and did a great job with fixing my bathtub faucet

Stephens Plumbing is well known in South Bay, they started their operation in the 80's with 1 truck and grew to one of the biggest plumbing companies in that area. They installed an 36 gal electrical water heater in one of the rental units in Miraleste Canyon Estates in San Pedro some time ago and upon recent inspection I found out that the connector fitting between the flex pipe and the water heater was corroded because of the previous installation error. After sending them email with photos and couple of phone calls they send a plumber who took care as a warranty repair. Excellent customer service by Joan - she knows how to make a customer happy without sending him on a wild goose chase and Ryan and Greg who saw the photos and authorized warranty repair. If you want a company who stands behind their work and wont give you a run around when warranty issues come up - give them a call read more

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My Diakin minisplit developed a lot of problems. Omar fixed a pretty difficult problem for us. It took many months to finally get it fixed bc we had to order special parts. Omar is the man, super friendly, very smart, and honest. Thanks Omar we appreciate all you did for us. read more

Our heater broke earlier this week. Omar from Stephens was able to identify the issue and fix it in a short period of time. Very impressed by the professionalism of Omar and the receptionist at Stephens I talked to when booking this call. Highly recommended. read more

Great service. Oscar very knowledgeable and informs you precisely the issues. On time and very friendly

I sell real estate so I regularly work with different tradespeople. I've used Stephens a few times and they have always been great but they definitely hit it out of the park for me on the last visit. The situation was, the property was in escrow, the heater wasn't turning on and time was running out. I had 3 other contractors try to diagnose it but couldn't tell me what was wrong because it was a rare electric forced air unit. Replacing it would have cost my client thousands of dollars. Stephens came out within 24 hours and not only diagnosed it but also repaired it for $330. Thanks so much!! read more

We had a gas leak and our gas was shut off on a Friday. We called them and they came out on Monday and located the leak and finished the job a day early! Galan and Byron were efficient, hard working and professional! They were very informative about the process. read more

Stephen the CEO of Stephens Plumbing, Heating & Air Conditioning reached out to me to get some details as to exactly what happened with the technician (Pancho). I appreciate the time he took to speak to me about it and it was concluded that the service and work was not communicated properly. The technician explained nothing to me and expected me to pay over $12k, so understandably I was upset. Stephen was very respectful and made it clear that it was not their intention to try and scam me. Thinking back to it, there was a language barrier since Pachno had a thick accent and did not speak english clearly. Stephen apologized and assured me that their intentions was never to cause me any inconvenience. read more

Our Air conditioner unit broke down and we called Stephens and they responded quickly. Eric was very professional. He sent Matt out to check our Unit and he was able to diagnose the problem in less than 20 minutes. Matt is trustworthy and knowledgeable. I appreciate the kindness that this business showed my wife and I. read more

Absolutely wonderful! Was trying to help a friend in an emergency situation. He was having bad luck finding a service with reasonable rates, seeing as he is on a fixed income. When I called, their service had a technician call me. When I spoke to Galen, he informed me of the typical difference in who is responsible for what in mobile parks, as well as providing his company's rates. With that knowledge, plus knowing the home was able to have water stopped prior to entry; we were able to make a good judgement call to arrange for services during the day when rates are more manageable than middle of the night rates. The technician who came out was able to diagnose the issue in under an hour, not speeding, nor taking his set time to drag out service. He apologies for not having certain necessary parts; completely understandable because of how this home had been piecemealed and the part necessary was not completely a standard, every day use item. He arranged to come back the following day, showed up as promised and completed the work in the time estimated for the quote; this able to keep the quote true. I HIGHLY recommend going with them. And, I'm picky. I grew up the niece of a plumber AND having worked in the KB Homes Nevada, Inc Customer Home Warranty Department working with our construction vendors. read more

We had an emergency situation where our garbage disposal stopped working and water backed up into the kitchen sink and also into the sink of a bathroom at the back of the house. I chose this company based on Yelp reviews. They called me back quickly, and were very professional over the phone. Sebastian came out the same day. He was prompt and spent quite a bit of time trying to identify the problem. He wound up being here (unobtrusively) for HOURS, bringing 3 different machines and also calling a colleague to come help. He was determined to find out the source of the problem. Ultimately, he determined that we needed to have an exterior clean-out installed. He made it clear that he could not guarantee that the pipes would not ultimately need replacement but recommended the cleanout as the next course of action. Throughout the entire time, they were here both men were respectful of me and my home. They put on boot covers they had brought with them and cleaned up before they left. Sebastian gave us an estimate for parts and labor for the cleanout installation, and after discussing it we agreed to undertake the work. Of course, on the scheduled day, the skies opened and it rained solidly the entire time. It was cold. This was all during the time when it rained non-stop and was an atmospheric river here in our area. Sebastian worked outside the entire time, uncomplainingly. The weather was so awful it probably made him sick afterwards but he plugged away and solved the problem. He always explained to us exactly what he saw, next steps and alternatives. The prices were reasonable, in line with the estimate and he left my house immaculate, including mopping up, before he left. I have a different emergency and will be calling them back. Honest, hardworking, determined, reasonably priced, respectful and excellent at diagnosing and solving the problem after doing whatever it took. So impressive! Call them first for your plumbing needs. You won't be disappointed. FYI, we are in the South Bay, not SF as the app incorrectly states. 10 out of 5 Stars! read more

Used them twice. Never again, Overcharged for labor and charged double retail for part, Don't use.

DO NOT USE. Plumbing services were extremely disappointing. First appointment for estimate was cancelled. Other appointments Jose showed up late. I was promised written estimates more than once, and never received any. Perhaps it was my error to assume that when I asked "So, the total is about $1,600" that I was talking about the total bill but Jose was taking about just one part of the bill. I was shocked to receive a bill for $2,500. They lowered the bill to $2,200 and promised discounts for repairs if done within the next six months, which of course will not happen as I will not be using them again. On the flip side prior to the pluming service I used this company for HVAC. Poncho serviced my HVAC and I was completely satisfied with service and cost. I would give him 5 stars. But cannot recommend this company based on my experience with the plumbing. read more

Potentially had a small refrigerant leak in our A/C that was installed about 2 years ago. The A/C cooled but not optimally. Omar initially came out last week and noted that it needed more refrigerant. Eric, Sam, Daniel and Oscar worked with me to develop a reasonable plan of action. Extremely satisfied that everyone understood my concerns and addressed the issue. read more

My a/c wouldn't kick on so I checked out Yelp and found Stephens. They answered the phone, scheduled, and communicated well leading up to my service call (around $125). Omar checked out my unit, explained what he thought was needed (with costs) and showed me why. Omar's thoroughness and patience with all of my questions was refreshing. read more

I have used this company for years and can't recommend them enough. As a single mom, I was always worried that repair people might try to take advantage of my limited mechanical knowledge. Never this company, though. Yesterday evening my house filled with smoke from the furnace in the attic. After the firemen left, my first call last night was to Stephens Plumbing. They fit me into their schedule before 9am this morning.. Thanks to Chris and Matt from Stephens Plumbing. They got here almost before the smoke had cleared. New furnace installed! Kudos to Oscar and Antony who were here to fix an unrelated air-conditioning problem two weeks ago. They carefully explained everything they did. Excellent work! read more

Stephens Plumbing, Heating & Air Conditioning - Matt and Chris are my heroes today. - Plumbing Near Me - San Pedro, California

Had a few issues that needed to be addressed. I called Stephen's Plumbing and they scheduled me same day. The plumber Galan was incredibly knowledgeable and helpful, and got everything fixed quickly. read more

Pancho is the best!!! He came out and throughly looked over my AC unit and discovered it was a minor fix rather than a major one which I was anticipating. Stephens is a great company and always comes through especially with people like Pancho!! read more

Oscar from Stephens Plumbing and Heating came out to my mother-in-laws in Bellflower and was nothing short of amazing! You always worry about someone getting taken advantage of, not here! True professional, explained everything very clearly, and was quick to fix the problem. Very affordable as well! I never write reviews, so I can't stress enough this is a must call to fix any plumbing or heating issues, I highly recommend!!! Thank you Oscar! read more

Stephens Plumbing, Heating & Air Conditioning - Plumbing Near Me - San Pedro, California

Hired Stephens Plumbing to help me figure out why my AC was leaking. Galan showed up and was incredibly friendly and down to earth. He carried himself exactly how you want a service professional to be. Galan gave me sound advice and found some issues that I can't believe the other plumber overlooked. PVC pipes not actually glued together among other things. My experience was fantastic and if I need to hire this company again I will ask for Galan by name! Although based on my experience so far I have to imagine anyone they send will live up to my experience today! Thanks Stephens Plumbing! I appreciate the fair pricing and the honesty! You're now saved in my phone as "the plumber". read more

Reached out to several companies and they all flaked. So I was ecstatic when they showed. The first visit was great. The guy checked out vents for free. He told us that the vents were chewed and that they may need to be replaced (which we were down to do) but we can also try cleaning. So of course we're going the cheaper route and went for the cleaning. Now the second visit was also good. The two guys were friendly. They did call the first guy to tell him about the damage and you can tell that they thought a cleaning was a waste of time. But the dude told them to go ahead and clean it which they did. Afterwards we found out that cleaning was a waste of time and a waste of a lot of money. The smell didn't go away and nothing they did helped the situation. We truly felt like we got taken advantage of. They could've told us from the beginning that cleaning wouldn't help instead of setting the appt and doing the job. I mean they are the experts. We even tried contacting them back to schedule a full replacement and nothing. I feel like they knew they were taking advantage of our ignorance. We ended up getting it all replaced at double what we paid for the cleaning. Bottom line, don't trust what they say. They are friendly but they will also take advantage. read more

THE BEST! I needed someone to come out to my house for a leak in the ceiling right away! The company I usually use was booked up. I looked on Yelp for a reliable, referral and I found Stephens Plumbing. I met Galan and Cristian and they were the best! They came in and reviewed what was happening with the leak, then thoroughly went over everything with me after they figured it out. I feel they were truly, honest with me and that is hard to find these days. I found my new Plumbing and Heating Company! I highly recommend Stephens plumbing!! Ask for Galan and Cristian. GREAT JOB! read more

Stephens Plumbing responded to my request for an estimate for a tankless water heater correction. Unfortunaly, their estimate was by far the most expensive. read more

Hallelujah...! it has been quite some time since we have had a working heater. Matthew, our knowledgeable technician, came out on the same day that I called. He made it to my home at the beginning of the time window that I was given... I just wish that I had called sooner...!! For the low/ fair price of a service call, I no longer have to bundle up during the day or shiver at night...!!! I would love to give both Matt & Stephens Plumbing Heating & Air Conditioning a 6-Star Rating...., but 5-Stars will have to do‼ Thank you again & Happy New Year read more