I had one of the worst dealership experiences here, and it all came down to the finance department. The salesperson and I agreed on a price of $16,600, and I spent hours at the dealership providing my personal information and allowing them to run my credit. After all of that, the finance manager came in and told me that the agreement I had with the salesperson "wasn't a deal" because it wasn't on paper. Apparently, their word means nothing unless it's already signed. To make matters worse, I was already paying about $4,000 more than a very similar cargo van at the dealership next door. The salesperson convinced me to buy this one instead because they said they'd take care of a mechanical issue with the van. Once the finance manager got involved, she said they weren't going to fix it. The entire negotiation fell apart over roughly $400. Instead of trying to earn my business, I was told they weren't going to "bend over backwards" for me and that if I didn't like it, I could go buy the other van. That's exactly what I ended up doing. There were also several charges and explanations that raised red flags. I was told the lender required a pre-installed GPS, which they wanted to charge me $900 for. Then I was told that if I used one of their lenders, the vehicle price would increase because the lender charges them a fee. I've financed vehicles before and had never encountered those explanations. The finance manager's attitude made the situation even worse. Instead of listening or trying to work toward a solution, she was dismissive, argumentative, and repeatedly contradicted what had already been discussed with the salesperson. At one point, I was made to feel like I wasn't a serious buyer despite spending hours there, providing all my information, and allowing a hard credit inquiry. The salesperson actually had the deal moving in the right direction, but once finance took over, everything unraveled. I left feeling like my time had been wasted. There are plenty of dealerships in the area competing for your business. If you're looking for transparency, respect, and consistency, I'd recommend shopping around before committing to this one. read more

My mommy bought her dream car !! Definitely recommend!!!! Super friendly and fast and communicative! Please come here! read more

Carr Masters Automotive - New carrr - Used Car Dealers Near Me - Santa Ana, California

The experience I had buying a used hybrid Toyota sienna was extremely good. These people car, Tania is amazing! I received a very well maintained, exceptionally clean vehicle and a very smooth process. Great car, very fair pricing, by very nice people, but most importantly; I bought a car that won't strand me thank you!!!!Carr Masters, you rock!! read more

I purchased my car, everything was perfect, I wasn't pressured or did I feel stress, everything went smoothly and I wasn't pressured able to go back to work. Everyone was very nice and professional. read more

First starting off by thanking Anthony and the team for making the process easy. I told Anthony thank you for not coming at me as a sales person first, but as someone who was actually there to help me. I told him if not, I would've walked away tbh. Great customer service cos they all worked with me no matter what I needed and asked. No problems at all he is a great young man! I left with exactly what I came here for and as a very satisfied customer. Thank you Carr masters. read more

Carr Masters Automotive - Used Car Dealers Near Me - Santa Ana, California

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0 stars! Terrible experience at this dealership. I was about to purchase a used vehicle when they casually mentioned a sensor issue with the car , something that should've been disclosed upfront, not after I'd already agreed to move forward. They told me not to mention the sensor issue to the bank during financing. Seriously. They tried to hide a known problem from the lender which felt not only unethical but downright shady. That's not just bad business , that's borderline fraud! When I asked to purchase the Contract Cancellation Option Agreement (which gives buyers a short window to return the car), they flat-out discouraged me. They said it "wasn't necessary" and basically tried to talk me out of it. Why? Because they knew something was wrong with the car and didn't want to risk me returning it once I found out. It felt like they were hiding something and trying to rush the deal before I had time to think or protect myself. To make matters worse, the manager Rodrigo Carrion was incredibly RUDE and unprofessional. When I expressed concern, he raised his voice at me even though I was calm, respectful, and there alone. It was completely unacceptable! This is not how business should be done! I would never recommend this place to anyone! read more

We purchased a 3rd car from here. No pressure, many affordable/luxurious options and the cars here are well taken care of Ask for Kevin read more

Jocelyn was great! Thank you for your help! Very helpful, did her best to give us all the info she could. Spent time taking with my wife and I. We enjoyed the experience. read more

Carr Masters Automotive - Used Car Dealers Near Me - Santa Ana, California

Came in on Sunday with 45 minutes to spare and Yesenia was so patient and kind with us and I was about to get my minivan. Their team was understanding , helpful.They are a dealership that will always work will with you read more

Carr Masters Automotive - Toyota sienna 2015 mini van - Used Car Dealers Near Me - Santa Ana, California

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This is the second car I've purchased from Carrs Masters, and I couldn't be happier with the experience. From start to finish, the customer service has been absolutely top-notch. The staff are incredibly friendly, helpful, and genuinely care about making sure you leave satisfied. I never expected to come across a dealership like this--it's honestly the best place to go if you're looking for a car. Both cars I've bought from them were in immaculate condition--extremely clean, well-maintained, and ready to go. You can really tell they take pride in the quality of vehicles they sell. Everything was handled professionally, and they made the whole process smooth and stress-free. If you're looking for great service, friendly people, and high-quality vehicles, I highly recommend Carrs Masters. I wouldn't go anywhere else! read more

Never go there, Not recommended at all, they will charge you GPS tracking even if you didn't use there bank or their BHPH even if you are financing thru your bank & not financing with them "illegal to install a tracker on your car if not financing through them" you have to fight for your right, not just that but to fix the broken things you'll get it with the car and they will give you hard time to fix it in my case 2 months ti fix thing including safety as windshield water pump, they will try to get you to give up on them and fix the car on your own, "illegal to sell a car with safety maters" & their team they told us today they don't mind if we post a bad review Never go there you will regret it big time read more

I was in search of a full SUV. I had called and Jazmin was super helpful and showed me around! Shout out to Galo for taking us on a test drive and answering any questions and concerns we had! Everyone else in the office was super nice and even offered my babies snacks! read more

Carr Masters Automotive - Used Car Dealers Near Me - Santa Ana, California

Bought two cars from here and I've been satisfied with my purchases come and get your cars her read more

Carr Masters Automotive - Used Car Dealers Near Me - Santa Ana, California

I bought a truck from this dealership. I really loved it! It ran perfect when I test drove it. Unfortunately, they had me sit for 5 hours while they "prepared" it for me! I was so excited to own a truck. The first thing I did was a custom paint job. I blinged it out! Within the first month my truck began to fall apart. It shuddered going up the slightest hill, the check engine light came on, and the transmission began to clunk. Apparently, the tires were bald to where the metal was showing. Not when I test drove it! I got estimates from 4 different mechanics and was told I was scammed. That the car dealership turned the check engine light off and changed the tires during the 5 hours I sat in their office. I've spent $10,000 in repairs so far! I couldn't take the truck back because I painted it and I bought it "as is". I would advise everyone to stay away from this car lot! read more

UPDATE!!! WARNING! Hyundai Sonata . I was so happy with my Sonata (obviously my first review was premature). I financed this vehicle on 3/19/2021 a few weeks later (4/21) and just after giving my first payment .. CHECK ENGINE LIGHT turns on and I notice the car loosing power upon acceleration. I drove the vehicle back to Car Masters . It was scanned and I was told it was a "misfire" but the engine and transmission were okay. LIES. I decided to take my vehicle into Hyundai Service Center for an engine diagnosis. Turns out my car needs a WHOLE NEW ENGINE!! I have been car less for 1 month!! I just made another payment for a car I can't even use!! I am seeking legal counsel for AUTO FRAUD. read more

The only good thing I can say about this place is, the staff is really friendly, but that aside, it's not worth buying from. First off, I saw a Miata online and I offered $7000 CASH because that's all I had. Upon arrival, the price quickly changed because of title fees and taxes. That was off putting, but the car is cute and I really wanted it. They sell cars "AS IS" and you have the option to take it to a mechanic for inspection. They called the mechanic while I was there and spoke in SPANISH, then wrote down the address for me. Looking back, it's now apparent why that was done. At the time, I thought it was them being kind, and like an idiot, I trusted the mechanic's professional opinion (the car is good). The key fob didn't work for the car, the hood was torn at the side, but I overlooked these two factors because I thought "I can buy new batteries for the key fob, it's doesn't cost much" and "the hood can easily be replaced" WRONG! The one key still doesn't work, and I have the feeling they knew that and purposely advise "replacing the batteries". The car is a convertible that doesn't convert because the metal holding the hood up was soooo rusted, the first time taking it off, it broke. The gas tank does not stay full, I keeep filling it up and when I turn on the car the next morning, it's 3/4 full. It's frustrating! I've included screenshots and pics of this. Granted, I'm a 22 year old girl who don't know anything about cars, I was taken advantage of. THE FINAL STRAW! Today the engine light came on! Yes after having the car for 2 MONTHS, I'm encountering problems that costs $3500- $10,000 to fix. . So now I'm stuck with a car I spent over $8,000 on that can't be driven (2 months later) and there's no warranty, because unlike other dealerships, they offer none. So it's time for me to get a new car and visit a REAL DEALERSHIP. read more

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My wife and I needed a replacement for our second vehicle, and we found a 2010 Mazda Miata for a great price on cargurus, and it directed us to these folks. Had a GREAT experience---nicest folks around. We hit a few snags on getting the funds in the right account, and they were very patient and helpful while we sat on hold with our bank....it all worked out just fine. Best of all, my wife was really pleased to work with some very sharp female salespeople---Mercedes was excellent. All in all, a super experience, and feels good to do business with a small local dealer instead of a big corporate entity. 5 Stars! read more

I don't write reviews and as far as the car buying experience, it's close to no chance at all, especially with the sleazy dealerships out there. Lets be real, buying sucks and it's super stressful. This why I only upstanding dealerships that gain the approval of Autonation. CARR MASTERS AUTOMOTIVE, is that level dealership. I had Romana and he was upfront, honest and took as much time as needed to ensure I understood every inch of the paperwork. None of this backdoor BS that nobody likes. He's a great guy working for a fantastic dealership. If they keep up this level of work, they are gonna need a bigger lot shortly! Great job CMA! read more

Avoid at all costs.. you will regret working with them. Buy your car from a legit dealer.

I seldomly leave reviews but after the experience I had with Carr Masters Automotive, I have to... Due to a work-related contract requirement, I was forced to acquire a 15-passenger van for the business. I had a short amount of time to do so and having a terrible time finding an decent vehicle which was safe, in good mechanical condition, and had reasonable mileage. The timing was equally terrible as our business is financially extended during our 'off season' (and it was the holidays). I initially reached out to Carr Masters to see a Van they had in stock. I made the trip up to Santa Anna from San Diego and unfortunately the Van just didn't meet my needs. I explained to Rodrigo exactly what I was looking for and drove back home to continue my search. Within a few days I was contacted by Rodrigo who let me know he found and acquired a vehicle that should meet my requirements. I was skeptical, but went ahead and drove back to Santa Anna. The Van was exactly what I needed to be compliant with my contract and in fantastic condition. Literally the best vehicle I had seen, and I had shopped from San Diego to Oregon and Arizona. The next challenge I had was affordability. Purchasing the Van was predicated on my selling one of our fleet Trucks. I had previously had three different dealerships asses the truck I was selling, and they made purchase or trade offers which were embarrassingly low. Rodrigo however was extremely professional and valued my vehicle fairly getting me part way to buying the Van. Financing was difficult due to the strains we were under. But once again, Rodrigo (and Mercedes) was extremely helpful and patient in helping me get the Van purchased. I cannot express how great my experience was with Carr Masters! We have all heard the horror stories of unethical auto dealerships. Carr Masters is in a class of its own... they are professional, conscientious, go the extra mile. And above all... Carr Masters is fair, honest, trustworthy, and make you feel like family. Thank you Rodrigo, Mercedes and the whole Carr Masters Automotive Team! read more

I had a great experience at Carr Masters. Mercedes greeted us right away and was very helpful and made me feel welcomed. The whole team has awesome customer service and they helped me leave with my dream truck. The process was quick and efficient. I am very happy with my purchase. I 100% recommend them to anyone! It was worth the 1.5 hour drive. Thank you Car Masters team you're very much appreciated! read more

They scammed me for a truck and Mercedes did some illegal shit telling me if I did t buy extended warranty the Intrest will be higher and they sold me a truck with a leaking radiator and fucked up stereo I tried going back and calling and the power sends me to a shop and says Mercedes can help me but she's not here rn but then she walks out the office they will avoid you read more

***WARNING*** Do NOT purchase a car here! Unfortunately, they sold me a vehicle that had to have $1,500 worth of repairs after multiple mechanics checked it out. Within 2 weeks of purchasing our car the check engine light came on, everytime the car was driven it had smoke and smelled like burning fuel, oil was also heavily leaking. I do not recommend buying a vehicle from here at all. Luckily i have the money to fix it. You can tell just by Rodrigo's personality that all he cares about is making a sale. He cannot be trusted. I even looked into filing a lawsuit but that would have been too much of a headache. I didn't bother taking the car back there since it was a long commute and also, I really just didn't trust them anymore. PLEASE stay away and look ELSEWHERE to purchase a car for your own good. NOT worth it. read more

PLEASE SAVE YOURSELF THE TIME AND MONEY. I purchased a truck from this dealership I called the dealership to let them know I interested wanted to make sure it was available and asked if any issues with the truck since I was coming from San Diego. The sales rep told me the car was inspected but a third-party auto repair shop and ready to go. So, I traveled to purchase the vehicle when I go there, I dealt with Eduardo friendly and honest guy. When I turn on the truck I heard a noise he stated they has just replaced the turbo and the car had been sitting. He assured me the truck was inspected and no issues. I drove home to San Diego the next day I took the vehicle to ford for a oil change and to check that noise out. The ford dealer stated that there's exhaust leak and that is the reason for the noise. I called the dealer and now they are stating they told me about the noise they refused to work me but that okay small claims court here we go. If you need any help please call me at 6193621418 read more

Had a great experience at Carr Masters the previous week Had m car stolen and I needed a good, reliable car. Had an ongoing issue with my last purchase from another lot in the Valley, and have been skeptical since then. Sal and Mercedes put those to rest. It went like this... I emailed about a car that was too good to be true, and Sal wrote me back immediately with answers to everything. I texted that I was on my way, he texted right back and said he'd have the car out front and he'd be there for me. I arrived, the car was brought out front. Offered refreshments and was treated with class. Straightforward and sincere, no sleazy bad vibes, just legit professionalism. This doesn't happen everywhere. While Sal helped a young lady find a way to purchase her first car, and he did, I took a test drive and checked it out -- BMW 535i. Ooo-wee! It was as advertised, and incredible. I went through the usual process with Mercedes' assistance for paperwork. He offered me "real" advice on warranty and financing truly for my benefit. not milking a customer for extras. We even watched Family Feud and they charged my dying phone. I was in and out in no time and I love my new car. See, this is how buying a car is supposed to be. No anxiety, great customer service, and leaving feeling on top of the world. Thanks Sal and Mercedes. Because you're this good, I won't need a car for awhile. But if I do, or anyone I know does, I will be sure to go the Carr Masters route. read more

Shady we where in the middle of a deal they ran my credit saw it was good agreed on a down payment and had a trade they said they where going to detail it and get it ready for me as I was about to head over they notified me the van was sold out from under me they dinged my credit and I got no van this was my dream van and was ready to pay almost double what it was worth these guys are cut throat don't trust them read more

Well where do I start... my husband and I purchase a van from this place because its a dealer and we figure it is safer than buying off of the streets. We pay cash at 10am, we sell our old van at 2pm, we get a call around 7pm from the owner saying the van we purchased is stolen and we have to return it. So we go to the dealership and ask to see paperwork or proof that the van is stolen, he cannot show anything. Gives us our money back, and voids our contract all while repeatedly saying... "this is a legit place, we run a legit place." Well sorry sir if you're selling "stolen" vans you have no clue what you are doing and have no business running a dealership. So we are screwed out of our new van and screwed out of our old van with no van now. If I could give 0 stars i would. I would never buy a vehicle from this place again, even if my life depended on it. Fast forward to today about a month after we purchased the van cash and had this nightmare, now the van is on offerup again asking $5000 more from the same dealership, so yes fair proof that this is a shady dealer who had sellers remorse who wanted to just sell it for more, all while screwing our family royally. Our family still has no van because we haven't been able to find a new one we can afford. Thanks for making our car buying experience a complete nightmare. I would avoid this place at all cost. read more

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They are FABULOUS in one word! Rodrigo such a great person, he assisted me so much & spent time & time to find what I was looking for. Farid helped me so much with my finance terms & walked me through every single steps that made everything easypeasy. Such a wonderful team! Thank you so much guys read more

My visit to this dealer was very interesting, everyone was very professional. Great attention and covered all my requests In what I was looking for .... have already recommended to a few of my acquaintances ... some share my opinion. read more

Mercedes and the team at Carr Masters were great to work with! She was professional, provided all of the information I requested, and the vehicle I ended purchasing has been great! read more

I got my car with them recently and I can totally recommend this place. This was the first car that I've purchased so I had many concerns as a first time buyer but it turns out I'm more happy than expected. The car they sold me is in great shape for the value and Mercedes was super helpful guiding me through the whole process. They also offered to deliver my car all the way to Los Angeles as I wasn't confident on the road :) I really appreciate all their help and I could totally recommend this place! read more

I had an amazing experience buying my new car. Before I went there I did my research and because a lot of people recommend me this place I finally convince myself I had to go there. The customer service is really good reason why I actually bought my car, they help me find the vehicle I want at a very good price and they do not push you like any other dealers. read more

Sal helped us buy a van today at a great price and in great condition. Thanks again Sal for making our experience a good one and for all the information on the van. I would definitely recommend Carr Masters. read more

Very helpful! Friendly staff ! Boyfriend and i first time buyers and we were happy with the car we got! Would recommend!

I recommend this dealership for their friendly environment and the quality of the used cars offered. I haven't bought a used car in 30 years and was skeptical about small dealerships. However, I fell in love with the looks of the Cadillac CTS Coupe which is not made anymore so I had to go used. After many weeks of searching and checking out cars all over the place I found Carr Masters in Santa Ana. The lot is small but the quality of used cars available is extremely high. It appears they only offer cars that have gone through their scrutiny and have quality service records and car faxes. Rodrigo is a straight up quality dealer and is confident in the cars he offers. Mercedes who handled my transaction was a pleasure to deal with and made the purchase as painless as possible. They had me signed, sealed, and delivered heading out in my new car in about 40 minutes. This was the most painless experience I have had buying a car in 30 years. I would go their first next time I want a quality used car. read more

Carr Masters Automotive - 2011 Cadillac Coupe - Used Car Dealers Near Me - Santa Ana, California

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Owner is very convincing along with workers and honestly worst experience ever buying a truck from them 4 days later check engine light is on I advise them and they said to bring it over so they can check it out and said nothing was wrong when clearly truck had a rough idle on cold start and code said misfire on cylinder 3 and they offered to only change spark plugs and left not even 2 days later check engine light goes on and I take it to get checked same code and call them and let them know and I take it to get checked and there mechanic claims nothing is wrong with the truck and I forgot to mention they only gave me 1 month warranty or 3 thousand miles which ever came 1st and I was back in forth 3 times and they kept clearing the code and code would come back along with rough idle and month passed then boom truck completely shuts off on me took it to a mechanic to get fixed payed $2,400 for repairs and they had claimed in the month warranty nothing was wrong when I know clearly they knew and did not want to solve the problem because it was going to cost them a lot. Never never go to this place. Shop around other dealers not this small dealer. I have proof of rough idle and cold starts of truck if you want proof and phone call records that I reached out to them and they kept saying nothing was wrong when clearly they knew what was wrong and didn't want to mention because it was going to cost a lot. read more

I was recently looking for my first vehicle I have been looking for a GMC Yukon for a while looking for a good price I went to carr masters in Santa Ana to check out the truck I took it to a mechanic for a pre purchase inspection the mechanic said it was a great vehicle I bought the vehicle in less then an hour Rodrigo and Mercedes where very straight forward and helped me with my low credit score got me a good monthly payment and a great Apr I definitely recommend carr masters if you want a dependable car . read more

They are ok. Small place could improve a whole lot on many aspect of a 5 star dealer.

Could not have been an easier and more respectful interaction. It was our first time buying a used car on our own (we are in our early 20s) and after driving over an hour to see the vehicle, we were not disappointed. Mercedes and Rodrigo were extremely professional and helpful. We took the car for a test drive and had all of the paperwork signed and were out the door in under an hour. They encouraged us to examine their carfax report. The only downside was that after pulling away we realized the check light sign was on and after looking at the car we realized a backlight is out. It would have been nice if they had let us know but we also should have been more attentive. Would definitely recommend! read more

Helpful and kind staff - Mercedes was genuine and informative overall great experience and deal. Would definitely recommend.