Saul, Kathie, and Machelle were so professional, kind, and went above and beyond to make sure I drove away with the Jeep I wanted. 1,000 thank yous aren't ever going to be enough !!! read more

I brought my car in for a simple oil change and ended up spending about 4 1/2 hours at the dealership. The most frustrating part wasn't even the wait, it was the complete lack of communication. I sat there for four hours without a single update and eventually had to go ask what was taking so long. The employee at the front told me it would be "10 more minutes." After waiting longer, I checked again and was told it would be out "in a few seconds." When I asked why it was taking so long, the response I got was essentially, "I don't know, man, there's a bunch of cars and a big line." There was no transparency, no explanation of where my vehicle was in the process, and no effort to keep me informed. Every time I asked for help, I was pointed toward another employee instead of getting a clear answer. The constant runaround made it feel like my vehicle had simply been pushed aside while I sat waiting. In the end, I paid $57 after a discount, and I was told the normal price would have been $79. Spending nearly five hours waiting for a basic oil change at that price is ridiculous. I'd rather take my vehicle to a local mechanic or a place like Take 5 and get the same service done in a fraction of the time. My entire day was wasted sitting in a waiting room. I won't be returning for future service. read more

This is for the service department for Group 1 (rebranded Sterling McCall) Toyota. Took about 4 hours from checking in to the appointment time to getting the vehicle back for an oil change and multi point inspection. It took so long that I opted for them not to even work on the other items recommended to be worked on. They took forever and this was probably a near world record for lack of urgency. read more

Good experience overall. Noah (sales) was great friendly and not pushy very patient with us.Khamzat in finance (from Turkey) was also very professional and helpful, immediately tried to make sure everything was taken care of. Just be careful--some important details weren't clearly disclosed, so make sure you read everything and ask before signing. read more

To summarize, we were able to efficiently purchase a 2025 Toyota Hybrid with the help of Lupe, and overall the transaction process went smoothly. However, before leaving the dealership, we had to specifically confirm and request that the rubber cargo mat be included. Because we were there late at night with our children, we unfortunately did not notice that the middle-row rubber floor mats were missing. We notified Lupe shortly afterward but did not receive a response. When my wife later returned to address the issue, we were told the dealership would not honor providing the approximately $200 worth of missing rubber mats. After spending nearly $50,000 on a vehicle, this feels like a small matter in the bigger picture--but customer service is about making buyers feel taken care of, especially regarding something that should have been clarified at delivery. It was disappointing that this could not be resolved more supportively. read more

I saw a car online yesterday for about $27,800. I inquired yesterday and they told me they'd get back with me today. Today they told me the special is over and they're asking $5000 higher I spoke with the manager named Cody that said he'd honor the previous price from yesterday Then he had someone call me back and still wanted about $4000 higher He said he would speak to Cody and get back with me Needless to say no call back Terrible way to do business in my opinion Just wanna share my experience read more

Stay far away from Sterling Toyota. I went in to buy a 2025 Toyota Highlander Hybrid, made it crystal clear that I wanted a hybrid, and they still gave me a regular gas model. No apology, just told to come back. I ended up paying nearly $67,000 for the only hybrid left just to avoid more problems, even though their mistake cost me days of lost income. Still no apology. It gets worse. When I went to pick up my registration and plates, they installed the wrong plate and VIN sticker -- from the car I had returned. If I'd been pulled over or in an accident, I could've been in serious legal trouble. Their managers showed zero empathy or accountability. I lost even more work trying to fix their mess. I've trusted Toyota for years, but this dealership's carelessness and cold attitude damages the entire brand. Avoid Sterling Toyota at all costs. read more

Sterling McCall Toyota - Toyota highlander 2025 Hybrid - Car Dealers Near Me - Houston, Texas

Jesus. The absolute worst service I've ever received at a dealership. I got here before my appointment time and every single car was assisted before me. No one greeted no one checked up on me. It's amazing that they even keep the line moving. What I did notice was the attendants all helped the female drivers first. I spent over 30 minutes waiting to be assisted and then spent even more time for my maintenance to be done. Got here before every single car before me and was serviced last. This used to be my go to dealership for oil change and maintenance. Good riddance time for a new spot if this is how they wanna operate. read more

If you are ready to waste a whole day here for a simple oil change even with an appointment, this is your place! If I could give them zero stars I would. read more

My experience here hasn't usually been the best. They take up to 3-4 hours to do something simple like an oil change or inspection. When I bought my car, The financial advisor I worked with was very pushy and was noticeably irritated when I refused some services. My most unpleasant experience was when I was walking to retrieve my keys after an appointment and a woman named Kathie stopped me and invaded my personal space by touching me and talking to me like I was a child. She was using these salesmen tactics in conversation like "Oh I like your necklace. Look it matches my jewelry. And wow, I like your glasses. That name is so unusual. I'm going to be nosey. What does it mean?" It was extremely weird and uncomfortable. She said she's been managing and servicing people that are "young and small" like me for 25 years. She kept asking my name and saying it incorrectly. She was so close to my face we were damn near nose to nose. Then, she proceeded to direct me where to go repeatedly, as if I had no idea. She didn't ask. She assumed... I had to just start walking away for the conversation to end. My point is that social cues are important when trying to make a sale or have a conversation with someone you don't know. This should never happen again. read more

Ah! Finally... after shopping around to sell my car.... am not sure I got the best deal, but for all the drill I went through it was definitely a satisfactory offer. Edwin,only 2oyr old, finally got the deal sealed for us. He was an absolute treat to work with- sweet, enthusiastic and very helpful. In fact, it was the first dealership where I noticed that anyone you see on the shop floor is smiling, nodding and acknowledging you, whether or not they are 'assigned' to you. That is very positive vibe, ya but don't go just by that, make sure you have done your homework on your car - afterall it comes down to business at the end of the day. Their coffee machine is in a spacious lounge area where you can wait comfortably while sipping all sorts of coffee from black roast to latte, or, forget all that, go for their huge soda machine. After the deal, they arranged a complimentary ride back home though it was more than the 5mile range. These guys are truly good and it all starts with that ' I want to help you' tone they set from the moment you enter the service center. If you have not tried them, you must, you will not go anywhere else again. read more

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No one help , get line 35 minutes to check in , service guu just walk around , service on left side good very good , on the right side , look like they dont know shit , i came same time with lady drive white car on left side , her car left 10 mins , i still bebind 4 cars , how POS , they just let worker do whatever they want , low class service , supervisors need to look , read more

Sterling McCall Toyota - Car Dealers Near Me - Houston, Texas

Attempted to buy a car from the place, got the run around. Had to come back on two seperate occasions. They kept trying to roll nonsense into the loan. I just feel the whole process could have been voided. I ended up going somewhere else to get a deal on a new car. read more

On Saturday, June 21, 2025, I purchased a used car in cash, a 2017 Ford Escape, from Jonathan Jaramillo. He sold it to me as a good option since it had low mileage, and I believed it would be an excellent decision to pay for it in cash. However, I had to leave the car at the dealership until Monday, June 23, as my insurance would not be approved until that day. I couldn't take the car without insurance, so on Monday, I returned to pick it up. I drove the car from Monday to Friday without any issues. However, on Saturday morning, the engine malfunctioned. I immediately contacted the seller and sent him a photo of the dashboard warning. He advised me to take the car to the dealership for inspection. I arrived at the dealership at 9:00 AM, handed over the keys, and explained that the car felt strange when I started it that morning. The staff informed me that they would have their mechanics examine it. I waited for three hours, and they finally told me that they had discovered an issue with the spark plug, which they said they could fix, but they needed to order parts that might not arrive that day. I returned home and did not receive any updates until 5:00 PM, when the seller called me to say the car would likely be ready by Monday. On Monday, June 29, I did not receive any updates throughout the morning. I called inquiring about my car, and at 4:10 PM, they finally contacted me with "bad news." While fixing the spark plug, they found a severe engine problem, and they could no longer return the car to me because the repair costs were prohibitively high. The seller mentioned they would auction the car off. They offered me newer cars in exchange, but I didn't want a monthly payment plan since I specifically paid cash for my initial purchase. I tried to explain that I was looking for a cash option from the start. They insisted that buying a cash car was not a good option with them. Ultimately, they said they could refund me only $6,000 of the $8,500 I paid, but only in credit towards another car from their dealership, refusing to return my money in cash. After this terrible and dishonest experience, I have lost all desire to do business with them. They sold me a supposedly certified vehicle that turned out to be faulty. I drove the car for just five days, and it stopped working unexpectedly. From the beginning, I was informed that I had a five-day warranty, which I am still within, yet they refuse to honor it. On Wednesday, July 2, the seller told me that I now only had three days of warranty left. This statement frustrated me even more. The seller also claimed that if I had purchased a car elsewhere, I wouldn't receive any money back and would have lost everything. I replied that this was precisely why I chose their dealership, believing they had reliable vehicles. Unfortunately, my experience has revealed the opposite; they made a dishonest sale by offering a car that was inadequately inspected. I am paying a surcharge when buying from a dealer that claims to be certified and promotes a "Customer First" policy on their website. I spoke with the head of that department, Mr. Luis Guerra. He told me he would return my call after I explained my situation, but he never did. What he is offering is only a partial refund, not a full reimbursement. This feels like a scam, so please be careful when purchasing used cars from this dealership. read more

I wouldn't go here for service. I will never be back again. They incorrectly logged my car mileage as 10,000 miles more than what the car odometer reads and now the knock on effect is I try to sell my vehicle and the odometer doesn't match the Experian odometer service loggings. It looks like the odometer has been fraudulently tampered with. My vehicle is now worth 20% less than it should. Don't go here. read more

This is my favorite dealer great parts department very knowledgeable personnel and a very good service department always great communication with a service advisor read more

I was visiting Sterling McCall Toyota for oil change. They told me that I had $2700 worth of work that needed to be done to my car immediately I declined their offer and decided to take it to another mechanic shop. The other mechanic shop told me that I did not need all the work that Sterling McCall Toyota was telling me I needed it. Be careful of what they're telling you and go get a second opinion. I would never take my car back to Sterling McCall Toyota on the southwest freeway. They see a single female and want to just take her for her money is really sad. read more

I just experienced the worst bait and switch scam from Sterling McCall Toyota. On Thursday (4/9), I found a tundra they listed online at a price I liked. Sent an email through cars.com to Sterling McCall about the truck and they sent me an all inclusive quote for the truck. They asked if I wanted to come and test drive the truck. So we set an appointment for Saturday (4/12) morning. My wife and I drove an hour to the dealership and spent two hours there waiting and then test driving the truck. After the test drive the salesman brought a different all inclusive quote for the truck, for $5k more than what I was originally quoted. I showed the salesman the quote that was sent to me, and he went to get his sales manager. The sales manager returned and told me the quote I initially got was a "glitch" and they couldn't honor the quote they originally sent me. We immediately left. A total waste of our Saturday. Don't trust Sterling McCall Toyota. I'm seriously considering a DTPA lawsuit against them. Update: Just talked to Brian Luviano and he said it wasn't a glitch, but that I missed out on the price. (Don't contradict me as I have the call recorded). He offered to take $500 off the new/increased price. I told him no thank you. In the six emails and numerous annoying text messages from the dealership between 4/9 and 4/12, no one told me the price had changed. Classic bait and switch! Thanks for wasting more of my time Brian. read more

Amir Garek assisted me with my car purchase. Even though the dealership is under construction, we looked at several cars. He made the entire process comfortable. John Mendez was very thorough when helping me set up the Toyota Connect and explaining the car features in detail. Both expressed they could be contacted if questions arise. I would recommend both gentlemen. read more

If there were a possibility to give 0 stars I will do that. I took my car there for a scheduled service and they mark the door of my car. After I called several times to request the repair they asked me to take the car on a Saturday but once there they said the team that make repairs only works on week days. I organize my working hours to be able to take the car and after 3 days they had my car for repair the mark is still there and they make new marks! At the beggining I though it was dirty but I washed my car yesterday and they don't go away. Horrible experience, if you have another option, do not take your car there! read more

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I purchased a car for my mom last month in July. Son Vu was my sales associate. We spoke over the phone on what my mother needed because there no car available on the lot. Son was able to order the car we wanted. It took alittle over 3 weeks for the car to come in. When the car came in, he show me to make sure everything is ok. We fill out the paper work and went to finance. Omar Garza (Finance Manger) was very nice and informative about the finance. He guide us through our option that would suit us the best and process our paperwork quickly. Both Son & Omar was amazing with great customer service. I highly recommend them both. Definitely will send them referrals. read more

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Went to look at a Tundra and met Sunni at the door. We went inside and he asked for my license no problem but when he asked for my phone number I didnt want to offer it. Ive been looking for a truck for a couple of months and nothing but phone calls and texts from delaers im not interested in. He told me they sold the truck but something didnt feel right. I went home and scheduled a test drive the next morning. Straight up lied to me. I didnt go back and wouldnt want to give them my business. Bought from Don McGill instead. Much better experience. read more

If you're thinking about going to this dealership.....don't! The finance department are scam artists who don't care about you as a customer or want best fits your needs. They only care about lining their pockets with your hard-earned money by tricking and scamming you into buying service contracts and gap that you are not obligated to buy. Don't believe them! The only thing that you are required to have to drive off is insurance. Hamza Kalender is a rude one...so unprofessional! read more

If you want a salesman who is professional, attentive, patient, and possesses a high level of integrity - ask for Denzel. I made my appointment four days in advance. During that time, if I had any questions (and I had plenty), he was there to answer them all. The car buying process itself was the smoothest, most stress-free experience I've ever had buying a car. He listened to what I was looking for and helped me find just that. Denzel was transparent at all times - at no point did I feel I was being slammed, pressured, or made to feel uncomfortable. I was initially apprehensive going into this process because - let's be honest - buying a car can be an intimidating process. But I honestly can't say enough great things about him, I've told anyone who will listen. Stop scrolling through the reviews, pick up the phone, and make an appointment with Denzel today. You won't regret it! read more

Worst service I have ever experienced. Doesn't contact you when the car is fixed. Ignore you when you ask about the status of your car. Make you wait forever to pick up your car. One rep will pass you to the next. Terrible customer service. I'm never coming back here. read more

Finance department is trash the customer service was trash. The sales girl was trash. Do not recommend! Go somewhere else!

Me and my hubby highly recommend this dealership .. Transaction went smoothly from inquiry to closing the deal . Nick Ellis sales guy is great , so easy to work with .. We got the beautiful vehicle we wish for . Trd Pro 2024 Sequoia .. We also met his Manager Frank who is so welcoming .. Keep up the exemplary customer service .. read more

Sterling McCall Toyota - My 17 year old second generation Sequoia and embracing the 2024 3rd generation .. - Car Dealers Near Me - Houston, Texas

I went to get a bulb changed in my headlight. I asked them to change the bulb and give me an oil change. I sat there for 3 hours, and nobody came to tell me about my vehicle. Right before they closed, someone came in and told me my vehicle was ready. When I got home, the light still didn't work. When I called them back, they said, "oh yeah, we only gave you the estimate." 2 problems - they didn't give me an estimate period. And why would I wait 3 hours for an estimate instead of getting the actual work done?? She proceeds to send me the estimate of what should have taken place with no solutions about why I was sent away without work being done on my car. I left work early to get this done, and I still have no solution. I have had no problems like this there before, and am actually in the process of buying a new car there, so this is especially upsetting. I truly hope they find some way to remedy this problem and step their customer service up because this is ridiculous. read more

Not professional, no communication, longtime Toyota customer, but this branch's poor service is really disappointing.

We had an amazing experience at this dealership. I called ahead to see if they had a specific RAV 4 model and they said they would bring it up front for us when we got there. The check-in was very easy and the people were very nice. They gave us upfront pricing and were very accommodating. Before this, we had a really bad experience at a different Toyota dealership. I would definitely recommend checking this place out! The two times we've been efficient and kind. We have not purchased the car yet from her, but would feel comfortable doing so based on the experience we had. read more

SERVICE DEPT REVIEW Although we bought our car here years ago, we still bring it here for service. Tip: make an appointment first and it will be SMOOTH. There is a list of your appointment when you arrive and they expect you. There are various waiting rooms with comfortable seating, including one quiet room where cell phone use is not allowed. Nice. Complementary soft drinks and coffee are provided while you wait for service. read more

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The first time we came here was when we got out car Camilo was amazing with my husband and I. We have the 2 year warranty and I took the car in , I was a little confused on how the process works so I asked the very front desk receptionist and she was very kind. I wish I had gotten her name, my service advisor was Jose and he was great! The 3 stars are for the ladies at the "rental" area. They were about to charge me $228 and when I asked she just handed me the papers and said "ask your service advisor" like gee thanks. I'm already feeling lost with it being my first time doing this and they didn't make it any better. When I asked Jose he said they mixed up the forms. It's pretty suspicious when yall just can't simply apologize for messing up. They took a while getting my car back to me to I wasn't the only one having issues however the guys apologized.. a simple apology without looking like you despise your job would make things so much better! I didn't get both of their names just Gloria read more

Absolutely do not go to this place. Saw a Toyota 4Runner and online the drive out price was $20870. I emailed and Ahmad Sultani contacted me. Of course he wanted me to come out right away they all do that right. So I said if you can tell me the best drive out price you can give me I will head out today. I had already looked on this website and I had a screenshot of what the best drive out price was. Guess what ? He asked for $740 more than what Sterling McCall own website showed. See for yourself - the screenshots pictures attached. Why on earth would I pay $740 more to this dealership when they are advertising less? Absolutely ridiculous and useless service. Do not recommend. No more words needed. read more

Sterling McCall Toyota - Ahmad Sultani and total drive out price different - Car Dealers Near Me - Houston, Texas

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First and second time I thought it was just a coincidence and let it go but third time I've gone in for an oil change and the next day my vehicle has something severely wrong! DO NOT TRUST YOUR VEHICLE WITH THIS LOCATION! THEY WILL DAMAGE YOUR VEHICLE! read more

I recently purchased a used Toyota Crown and couldn't be happier with the process. I highly recommend Jordan Abuain as the sales consultant. I worked with Jordan for two months (my timeline) to find the right vehicle for me. I looked at Camry, Corolla Cross, RAV4 and Crown. Jordan was knowledgeable about all of the vehicles and was aware of current availability on their lot. He respected my timeline and was not pushy about making a decision. Once I found the car I wanted, he was very helpful getting things through to finance. Jordan is extremely professional, down-to-earth, and respectful - an amazing combination for a cars salesman. I highly recommend working with Jordan for your next Toyota purchase. read more

I had the worst experience here since buying a toyota and doing routine maintenance from different states. I dont recommend people to do business here especially dealing with service agent/manager Guillermo Villafranco. I was here yesterday August 9 around 0950am for routine maintenance 35k and for a service recall. I met service Agent Jose, i told him that i paid a toyota premium service plan until 55k miles or 5yrs when i purchased the car which include routine service, he told me that its not in the system, i ask him to ask his supervisor for help since i didnt have any problem when i was in Kansas and California. I went home because he said it might take sometime. I texted him to remind him about my concern. I came back to pick-up the car around 450pm, i went to the cashier and i was told i have to pay 170 dollars, i showed them them the paperwork/proof of my service plan, they called the Manager and asked me to wait. I waited for 1 hour to speak with the manager, then Jose came and told me that i have to pay even aftr i showed him the papers, he told me he will call the manager and will come back. Again i waited, then i saw him sitting so approached him, he told me thats its time for them to go home and i asked me to pay so they can release the car. I insisted that im not going to pay since i already paid for the service. I was able to talk to someone from the toyota financial using the toyota app (18003314331) and they confirmed that my service plan is valid, Agent Jose even questioned the trustworthiness of the person and source of that number. He also asked me why only now i showed up to pick up the car. Then another guy showed up. He introduced himself as the manager and already showing the attitude. His name is Guillermo Villafranco. He immediately said that i have to pay or else they will not release the car. He said that whatever service plan i have doesnt cover the service tjey did. He keep on saying thats it time for them to go home. He didnt even try to look on the papers that i have. He even said that dont trust those people in the sales offering those kind of service plan and its not his problem. He was so arrogant and didnt even care, he just insisted and threatening the only way i can get the car is by paying and pray that i can refund it. After a lengthy discussion, i was forced to pay because i dont have a choice. Lesson learned according to Guillermo, dont trust the Sales offering service plan/package. Never going to do business again here again. Hope this will not happen to you when you bring your car here. read more

Sterling McCall Toyota - Toyota contact number that helped me verify my service plan - Car Dealers Near Me - Houston, Texas

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Stay away from this place! Bunch of scammer, we were treated horrible by sales. With a 700 credit score they offered us 16 percent APR on a used Toyota with 90k miles. Added bunch of other stuff to fatten their pockets. Never again !!!! read more

So call discounts they send to your email are nothing but bait to get more money out of you! IWithout my consent, a technician added an additional charge and total is now $73 for an extra oil service. This conduct is unacceptable, and as a result, I do not plan to return. read more

Sterling McCall Toyota - So call discount - Car Dealers Near Me - Houston, Texas

29 years ago, I stopped by to buy a car. I met with Joe Romero, I still remember that guy. I fell in love with a 95 Toyota Tercel. We agreed on a price, he put 4 new tires on it and tinted my windows and I drove off happy! Surprisingly, my mother, may she RIP, who refered me to JR received a $100 check for referring me. I still have that car on the road. Yesterday, I decided to take my daughter to buy a Rav 4 since I considered myself a "regular" now. They have several listed for sale. We went all the way from Tomball, with her 3yo in tow. First, we saw about 3 salesman just walk by us. One told another to tend to us, but he was "busy." Semi, Suni, I didn't get his name came to tend to us. Those salesguys need to learn how to drive those golf carts, for one. They drive crazy. Second, the Rav we wanted to see was supposedly "in service." He took us to another nice one, a white one. My daughter drove it first and was somewhat impressed, but mentioned a shake when she would step on the brakes. I drove it, and when I stepped on the brakes, intermittently the Rav would shake when it stops. I asked the salesguy who drove with us what the deal was. He said it's as is. I understand, but I assume that could be checked out prior to buying because it seems it could be a safety thing. He said it was the tires. Well, the tires looked pretty good to me He then says, it's an old car, it will do that. Excuse me, I have my 30 year old Tercel that nowhere near does that. We are talking about brakes. When we arrived back at the dealership, HE just walked off. WTH? Here I am trying to negotiate in the hopes of purchasing it CASH, nope, he didn't even care about his customer to even ASK if they could look at the car for us. This sure isn't the same Sterlng from 96 and being that this was the 3rd time after 96 I went to buy a car there (the second visit was just as crappy, so we went to Honda), they act like you are just a number, they can keep their "as is" cars and we will go to the many other Toyota places in Houston while those salesguys need personality checks. Sad you lost a cash sale of $14,000. Shame!! read more

This rating is for finance they gave me roadside assistance booklet with Toyota. And my coverage is with Gulf States Toyota something.The booklet says I have coverage for 7 yrs. 100,000 including roadside the number is 800 446 6614 In the Philippines can't understand a word they say terrible.I spoke with some Omar dude in finance he said he would reimburse me but never called me back.Then customer relations Steve Wallace told me to take it up with Toyota USA but the warranty is with them you can't make this stuff up. Careful this guys are snakes and I got bit in the butt. ERNEST FLORES one and done customer I will make it my life mission to warn anyone from doing business there. read more