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    Stewart Chevrolet

    3.3 (783 reviews)
    Closed 8:30 am - 8:00 pm

    Services - Stewart Chevrolet

    Auto loan

    Auto brake repair

    Stewart Chevrolet Photos

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    Sarah N.

    How many visits and how many hours does it take to get a second key for an electric vehicle programmed? Answer: 2 visits and 5 hours! This is the most dysfunctional and disorganized auto shop I've ever encountered and if at all possible, recommend you go to another dealership in the area. Hopefully they are better; it wouldn't be hard. From the other reviews, it seems I'm not alone in my assessment. Which begs the question, what IS management even doin over there?? Not only that, but we only received one of two parts of this brand new fob key. So we had to order the part that allows one to put it on a keychain on Amazon (see photo for what we received vs the entire part). While we didn't order the cut key, it's part of the fob. It's just cheap to remove that, esp everything you put this customer through. And throughout, staff seemed unaware of their own process to ensure that the key and service could happen on the same day, lol, sending us on a goose chase the first time we attempted to get it and numerous transfers on the phone the second time. And on top of that, echo the comments of just general rudeness and staff convey a complete lack of care. If you are stuck with the Serramonte store, be sure to micromanage the process times two. Obviously all of this shouldn't be necessary, but you could save yourself hours of your life. For example, recommend even double checking the day of your appt that the technician is still available and the part in stock. Seriously, heed this warning! Because when attempted the second time, the technician told us we were lucky they had one more in stock. The end.

    I came in to get my tire checked and was greeted by Maria... she scanned the car and told me I needed all 4 tire sensors replaced and they were "out of stock" I was quoted 1200 for parts and labor... I went to 2 different mechanic shops and was told NONE of my sensors needed replacement and only ONE needed air in my tire. Not sure why I was told I needed new sensors if it's a FAIRLY NEW CAR(barely 11 months type of new lol) I had just gotten the oil changed and wheel alignment and they had mentioned no issues that was 2 weeks before I came in. Not sure what difference 14 days make it's not like I drive like a nascar driver and messed up the sensors LOL. So I highly recommend to check out your local mechanic before coming here.

    A new car for my large dog! Again Aliya is amazing !

    Above and beyond!! Not only did i gain a new car which i absolutely love. Aliya was an absolute dream, and i truly felt like i gained a friend! I wanted to trade in my honda 2 door car and new i wanted just a very basic jeep that could fit my large god. Not only did aliya listen to what i wanted she was nt trying to up sale me on anything (but honestly she could sell water to a fish). Not only after closing the deal on the car, Aliya stayed in touch to make sure i was still happy with my choice... im extremely happy with my choice to go to this dealer ship, everything was so good from the test drive, signing over the car etc.

    Chevy Special Coverage for known defect P2138

    A dealer's first duty should be safety. Stewart Chevrolet chose profit instead. My 2018 Chevy Malibu suddenly dropped from 70 mph to 20 mph on the highway. Had I died, no one would have known why. Only later did I learn my car carries a known defect covered by GM's Special Coverage N182188250 -- the Accelerator Pedal Position Sensor (DTC P2138). GM's own guidance is clear: if this code appears, the repair is covered for 10 years or 150,000 miles. AutoZone's diagnostic tool confirmed the code. I brought that proof to Stewart Chevrolet. Instead of honoring GM's policy, here's how they responded: Dismissed the evidence: "P2138? That means nothing." Blamed me instead: suggested "maybe rats ate your wiring." Demanded money: $500 up front just to "diagnose" a defect GM already acknowledged. Misled me about policy: They claimed the coverage was mandated by GM, and told me to complain to GM if I disagreed. When I called GM directly, I learned the truth -- the dealer alone decides whether to honor the coverage. Knowingly put me back on the road: Even after I cited GM's policy, they refused to fix it and let me drive away in a car with a defect that could cause sudden, life-threatening failure. I know what will happen next: the owner will likely reply here claiming this was a "misunderstanding" and ask me to contact them privately. That's their usual script whenever a negative review appears. Consider this review the real story behind that script. The danger is not a misunderstanding. This is about documented facts, a known defect, and a dealer's refusal to do the right thing. If you value honesty, accountability, and your own well-being, avoid this dealership. Your life may depend on it. Update (in response to management's reply): Stewart Chevrolet's response sounds polite, but it misses the point. If this is truly about safety, then why not simply waive the diagnostic fee up front -- confirm whether the issue is covered, and if it isn't, then tell me so? That's the fair and obvious approach. Instead, Stewart demanded I risk $500 just to get them to look at a known GM defect -- even though AutoZone's scan already confirmed the exact code tied to GM's Special Coverage N182188250. This is not about "policy." It's a business decision designed to discourage customers from pursuing warranty work, leaving them to pay out-of-pocket or walk away. The bottom line: Stewart Chevrolet put profit over safety, let me drive away in a dangerous car, and tried to charge me for the privilege. That tells me everything I need to know about how they treat customers.

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    Page 2 of 20

    Ask the Community - Stewart Chevrolet

    Any experience with their service department? Want to know how good their mechanics are before I take in my car.

    Nope they are horrible. Take your business elsewhere

    View All 2 Questions

    Review Highlights - Stewart Chevrolet

    I worked with David each time; he is communicative and has great customer service.

    Mentioned in 53 reviews

    Read more highlights

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    I bought a break fluid oil flush voucher on groupon for mini cooper. Before I went to the shop, I…read morecalled the merchant to schedule an appointment with my car info and how it's working. The owner didn't mention ay additional charges. When I went to the shop , the owner told me I need to pay additional $40 dollars for oil recycling which is not mentioned on the groupon website. I told him I can accept the charge and I need the receipt with the $40 additional charge to follow up with groupon about it. The owner said I am not interested in the deal anymore and asked me to leave and get a refund from groupon. I also noticed the owner increased the break fluid flush price on groupon from $160 to $240 after I left the shop today. It's a really bad experience for customers that the owner can change his mind and reject the service. Update for owner's review below "a vehicle that is directly not covered in the advertisement" , groupon adversisement doesn't mention any special vehicle price. After the owner told me to charge additional $40, I was confused and later accepted the charge while telling him to get the receipt for reference then I can follow up with groupon. After that, the owner refused to do the service. I guess the owner don't want his practice to be exposed to groupon. The owner could have listed the additional charge on the groupon website in the beginning to let customers be clear about all the cost. " TheThe individual came in with a vehicle that is directly not covered in the advertisement. We told him it would be an additional $20 and there was also $20 for hazardous waste because the Groupon does not cover exotic Europeans he's on here acting like a child and leaving negative reviews I offered to work with him but he was combative and at that point we had asked him to leave do the safety constraints of the business and our employees. We will not be taking well to being threatened or harassed"

    I had such a great experience with C & N Automotive and honestly wish I had found them sooner…read more From the moment I walked in, they were professional, friendly, and actually took the time to explain everything in a way that made sense. That alone is huge, because a lot of places make you feel rushed or like you're being talked over--but not here. They were upfront about pricing, didn't try to upsell me on anything unnecessary, and got the work done quickly without cutting corners. You can tell they've been doing this for a long time and actually care about their customers and their reputation. What stood out the most to me was how honest and straightforward they were. It's hard to find a mechanic you can trust, but this is definitely one of those places. If you need a smog check, repair, or even just an inspection, I would 100% recommend giving them a shot. I'll definitely be coming back here for anything I need moving forward.

    Stewart Chevrolet - car_dealers - Updated July 2026

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