This was the easiest place to be able to look at a car and not feel pressured into anything at all…read more Ayden our salesmen was absolutely amazing and remained helpful, responsible, and respectful the entire time and took his time to explain to us stuff with the process and answered all our questions perfectly, and his manager Doug was extremely helpful in the end with wrapping stuff up and handling calling banks and getting us an amazing deal. I did in fact get my car and it runs absolutely amazing with 0 issues, it was clean when I had very first initially got into it to test drive it, and when I had picked it up to take home with me, if I had to tell anyone where to buy a first car, second car, or even third, I'd refer them here, everyone was amazing!

I recently purchased a used vehicle from aunt pennys value vehicles . Concerning certain…read moreprotection packages that may be attached to the price of the vehicle . The purchase of a car is a negotiation . The dealer corporation sets the add ons . In the end, if the salesman was professional , your payments were what u were prepared to pay and you are happy with the vehicle; all is well . Ps , I'm glad I agreed to the protection packages , I ended up needing them after All !!!!!

Understaffed 24/7, if your not the first few people in the morning to get your car in your waiting…read morethe next few hours even for something as simple as a oil change(took 20 minutes of my time after i left) i shouldnt have been waiting 45minutes to not even get my car took in yet. and when i go to get checked out because i had other stuff that i had to go get done, they falsely updated the service record into the system even though nothing had been done messing up the mileage and it hit my car for a potential mileage rollback thanks now itll be harder to sell in the future

I brought my F350 Diesel Super Duty in for service while hauling a fifth wheel from Phoenix. I was…read moreable to get an appointment for the next day. Upon arrival Mark, the service advisor, was friendly and offered cost saving alternatives for the service. Caleb, the technician/mechanic was super friendly and provided outstanding service. The waiting area was clean, a bit cramped but comfortable.

Loyal Kenny Ross Subaru Customer!…read more I've bought my car and purchased my wife's leased car from Kenny Ross. Great employees throughout. Salesman to service! Service has been great prices with great deals and authentic Subaru parts. People wonder why they always have car trouble, but they go for the cheapest fix from mechanics that couldn't possibly know the nuances of every manufacturer. Kenny Ross Subaru has been and will be dealer of choice!

I cannot give enough stars to the sales department at this dealership. My wife and I purchased a…read moreused Subaru here and after a day, we realized it was not a good fit. Even though it is not this dealership's policy to allow a return, they jumped through many hoops to take the car back without penalty and allow us to purchase a replacement vehicle with an even better deal. Many thanks to this dealership for their superb service!

Very Poor Service. Rae Anne Morris is the worst person to deal with. This company sold me a 2012…read moreFord F350 truck in Nov 2022; in July 2023, it started having problems. In November 2023, I had it towed to a local shop, and they determined the engine had failed. Rae Anne Morris told me she would help me resolve this and would also send me a loaner vehicle in the meantime until my truck got fixed. Also, agreeing that this truck should have never been sold to me. ( well the loaner never happened). She also mentioned that the vehicle they sold me had a warranty that would cover my engine repair. After 5 months of waiting for an answer with no truck and very little communication from Renee, The warranty company told me that my claim would not be covered since this was a pre-existing condition and the dealership should never have sold me a bad vehicle. Please do not trust this dealership.

I have never run into such blatant in your face fraud. The first sales guy was Tony. I asked Tony a…read morefew questions and I could see over the phone he was squirming for an answer. So next I got Gary Bac, General Manager on the line. There is a button to the side of the advertised vehicle that says "E-Price" So I figured this overly priced $23K+ car might actually be a little cheaper if I just push the button. So I pressed the button. Instead I got an email for some nonsense enhancements I could apparently add to the vehicle for approximately $1900. I laughed. When I mentioned it to Tony he couldn't answer the question and that is why he passed me off to Gary. So Gary and I had the usual conversation for a used car dealer...while i was looking for a little lower price and he assured me this was as low as they could go. But actually Gary and Kenny Ross Ford were going to go much, much lower. Virtually criminal!! As I hummed and hawed over the 400 mile trip (each way) to Pittsburgh, we had very little additional conversations while Gary tried to get me a loan. Finally he notified me that I had only one approval and the payment was $679 a month at 21% interest. I balked at such a gouging. I also asked him for an invoice type document that broke everything down. Apparently unbeknownst to me, he had slipped in such a document, while I was thinking it was just the laughable response they gave me to having pushed the "E-Price" button. This document was actually the breakdown of what I was being charged. The car that was originally advertised at $23, 903 was now $26,447 before usual fees. I questioned them about the discrepancy and the response was also fraudulently conceived from the beginning. After checking for other negative reviews I was not the only victim in similar shock of their corrupt practice. The exact same thing over and over. The sale price they listed on the document was called "Market Value Selling Price" which means some fictitious value of appraisal BEFORE they supposedly had just lowered the price. Now that was a complete lie since I apparently called about the car immediately after they listed it and they hadn't even posted any pictures yet. The ad never said reduced price at all. The price they had written down on the document I received was not the advertised $23,903. And this fraudulent amount was going to be the basis for calculating the taxes to follow as well. Then they also added the $1900+ for their added features because they already had installed them into the car and I could not decline them trashing this otherwise low-mileage ALL Factory Ford car. So now the phony $24,500 became $26,447. By the time their Doc Fee and "Non Tax Fee" and PA sales tax fee was added, the price of the car was $29,197.94. These guys are a fraud. They say they add these additional devices to every single used car...whether you want it or not. But yet they don't bother to add the cost to the advertised price of the vehicle until check out time. It is supposed to be the surprise..."E-Price"! I told them what they could do with their car and that I was contacting the PA Attorney General's Office for such a charade of deception. There was more to mention about the intentionally deceptive demeanor of the sales rep which only made me more suspicious. I was suppose to travel a week ago but postponed it until I understood why it all seemed fishy. So I thankfully decided not to rush it. I told them if they wanted to sell me the 2018 Taurus Limited at the price of $23,903 that they had advertised (+ fees), I would buy it. They refused!!! Yes...cc: to PA Attorney General's Office... Zero is the only real score

I purchased my vehicle from riverview two years ago. I went for my free inspection this morning and…read moreI was told that my vehicle would not pass because of a left front strut and an exhaust valve cover. this didn't make sense to me because I had just had the starter replaced 3 weeks ago and the mechanic told me the exhaust valve cover was a slight issue but would definitely pass inspection. the cost to fix it was $1100 and they kindly told me I could apply for a gmc credit card and get $250 off this price. I told them no and immediately took the car to another shop. the car passed inspection in less than an hour without any issues! apparently the free inspection is offered so the service department can fleece you when you get there. I will be reporting this to Penn dot and the PA attorney general.

Do not trust their Service Department…read more TLDR: Charge you $200 to diagnose issue with vehicle, provide incorrect information and then argue with you when you want your $200 back. So here's what happened. Purchased the vehicle in June 2018. Have done the majority of service at the dealership, all fluid changes, few mechanical "shift to park" issues after warranty expired, but nothing major. On 12/13/25 my 2017 GMC Acadia broke down and wouldn't move. Had the vehicle towed to the dealership to at least figure out what the issue was, figuring it's the worse case scenario. Sure enough on 12/15/25, service advisor Mark calls to ask what is wrong...i guess the notes never got to him from when I called in on 12/13 that it was getting towed in. Explained the whole situation of what happened with my vehicle when it stopped moving, said he'd get back to me. A short time later Mark calls back and says, bad news. It's your transmission and it's going to be at a minimum $8,500 and we have no time frame of when it can be repaired. The immediate panic of, well lets find a rental car until I figure out what I am going to do, where else can possible look at the car, who else can I trust, what will it cost. Do I just trade in (they offered me $1000 "as it sits"), sell the car to someone who might want to put the money into fixing it? I just had no real idea what I was going to do. Take a breath and start to call around. Talk to a few mechanics who were recommended to me and some others of what transmission shops are in the area that are trustworthy. They all said the same thing. I don't think it's your transmission, I think you have a broken axle based on everything you have stated. That's a pretty big difference in diagnosis. After a few days of calling around and waiting on some responses I get through to a different garage on 12/19/25. I have the vehicle towed at lunchtime to this shop for them to diagnose the issue, but before the vehicle can leave the lot, I need to pay Riverview GMC $204.05 for their diagnosis on the vehicle. Hate to be out that money but I just want to figure out what I am doing with my car. Vehicle arrives at new shop by 1pm, and within 20 minutes of it arriving, they call me to tell me that right now the issue is a Broken Axle and until the axle is fixed they can't diagnose if there is a problem with the transmission. That shop is upset for me because of bad info from the dealership service, and me I'm not overly pleased either. Shop explains they will replace the axle and then do their tests and we'll go from there. I call Riverview, ask to speak to Mark, to get a better understanding of what was done with the diagnosis. "We hooked it up to the computer, stated the car and it wouldn't move / go into gear." I asked, did you get it pulled into the garage and look under the car to do a visual inspection. "No, the car wouldn't move." I explained that their diagnosis was wrong and that if they got it put onto a lift, they would have seen it was a broken axle. And because of their improper diagnosis, I would appreciated if I could be refunded the $204.05. I was told no. Things got a little heated with Mark, and that is when I got to speak to his supervisor Dave. I started out calm with Dave. Explained the whole story (and if you are still reading, I'm proud of you) and explained that I don't think it's wrong that I be charged $204.05 for an improper diagnosis when the axle has to be fixed before the transmission can be properly evaluated. Dave then asked, if he gives me the money back and if this transmission shop finds and issue with the transmission that I repay them the money, since they technically weren't wrong. My return spin to him was if you properly diagnosed the vehicle, then I would have had it fixed at the dealership and maybe been out a vehicle for a day or two, and not in a rental that I was paying nearly $400 out of pocket for. After a few minutes and a call back from Dave, I did get the $204.05 back from Riverview, and Dave asked that I let him know how things turned out with the other shop, and I did. Remember when I mentioned that the other shop had the vehicle around 1p.m. Well at 4:10 p.m. on 12/19 I get a follow up call from the Transmission Shop that my vehicle axle was replaced and all of the tests they did on the transmission, including driving it around for a while they feel that nothing is out of place. Total cost for their repair. $450.50 and it was done in about 3 hours. Dealership had my vehicle on their service lot for 5.5 days, with no timetable for repair and a minimum $8500 charge. I'm glad I asked around (and would have anyhow) but I just wonder how many people they have taken advantage of at Riverview. I'll never go back there for anything and neither should you or anyone else you know.

Susan F. is absolutely the best. I've purchased 8 cars in the last 9 years from a few different car…read moredealers and this was the best experience I've ever had. Susan was wonderful!

I recently tried to purchase a car from Kenny Ross Mazda and the communication with the sales team…read morewas horrendous. Then when I found a vehicle at another Mazda dealer an hour away they asked if I could wait until the middle of July to purchase a vehicle and then it has been radio silent ever since. Needless to say I went elsewhere I probably won't purchase another vehicle from Kenny Ross.

Chad is an awesome salesman. I reached out to let him know I was interested in possibly trading in…read moremy 2024 RAV4 for a new 2026 RAV4 XLE in storm cloud in case he came across one. He was diligent and informative and had one for me in less than a month! I couldn't have been happier with the process from start to finish- no wonder we keep going back to Chad and Cochran Toyota!

Horrible Dealership canceled my gap insurance after I purchased my vehicle and kept the money…read more MAIL ME MY $1,200