Stix and Stones

(250 reviews)

Awesome bike shop. Super cool and knowledgeable staff. My bike was making a weird noise, they put…read moreit on the rack and fixed it right away. Didn't charge me a cent and I didn't even buy the bike from them. 10/10 would recommend. Incredible customer service.

I gave my bike to a young lady of nine years old. Big Dave's Bikes thoroughly checked the bike…read moreover to insure its safety and operation. In doing so, we got one child off the couch free from video games to enjoying the outside world on her new bike! Thanks Matt at Big Dave's Bikes.

Mike's Bikes of Walnut Creek

(310 reviews)

•$$$

Zac was superb! Zac went completely out of his way to help us. He took the time to answer our…read morequestions, explain different options, and made sure we felt informed and comfortable throughout the process. That level of kindness and customer service really stood out to us. We truly appreciated all of his help and would highly recommend working with Zac!

I cannot recommend Mike's Bikes in Walnut Creek enough! I was in on March 3rd and 4th for a new…read morebike purchase, and Jared at the front desk was incredibly helpful and made the entire process seamless. I had to go back to swap for a bigger size the next day and I was in and out in 20 mins. This followed a visit a couple of months ago where I had an old bike repaired, and I was so impressed by how kind, knowledgeable and professional the entire team was. Whether you are buying new or fixing up an old ride, everyone here is top-notch. I'm 100% satisfied, will definitely be back soon, and highly recommend them to anyone!

Encina Bicycle Center

(215 reviews)

Great selection and incredible knowledgeable staff! We ended up getting two bikes here and would…read moreco.e back for a toddler bike soon!

Two weeks ago we purchased a Trek Marlin 5 ($650) for my 13 yr old son (all of 85 lbs). After one…read moreweek, one of the pedals froze, and so I took the pedal to Encina to get it replaced. The "kid" that was working there told me I'd have to send it to Trek for the warranty. I told him that I bought it here and that I think the warranty should lie with the bike shop. He insisted it didn't. I asked him if he could just swap the pedals so my son could ride his bike that weekend. He said "no". Then he told me that those pedals are "cheap anyway". For a $650 bike? He wouldn't give me a set of pedals when I asked him to stand by the products they sell. I asked him to take one off of another bike so they can cover their warranty with Trek. He refused that too. So I said you'll never do business with me again, and I'll make sure my sons friends parents know about this too. I ended up buying $50 Crankbrothers Stamp 0 Pedals from REI and they work fantastic. I'll never do business with Encina Bikes again. Worst customer service. They just lost a 15 year customer.

Sports Basement

4.3

(640 reviews)

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

R & A Cycles

4.2

(41 reviews)

Huge shout out to R&A needed a new crank set for my BMC road bike everywhere was gonna take a few…read moreweeks as I had a century, but they had one in stock and was able to put it on right away and walked away cheaper than it was everywhere else

I really like the bikes this shop carries, but the service reputation unfortunately proved true…read moreduring my visit last weekend. Shoutout to Eugene for convincing me to spend my $15k somewhere else. I recently had a bike destroyed in a bike-car accident, so I went to RA planning to buy a helmet and potentially a new bike. When Eugene asked what brought me in, I told him I needed a helmet and was looking at bikes since mine had been destroyed. He laughed and asked if I was planning to just walk around wearing a helmet. After I explained the accident, he apologized. I mentioned I liked the Dogma X and said my budget was around $12-13k (I was realistically open to $15k). His response was: "That's out of your price range. Let's look at something cheaper." When I repeated that I liked the bike, he ignored it and moved on. Then he asked my bike size. I had just been professionally fitted at Innersport and was recommended a 49 frame. When I told him that, he laughed and said, "I'm sorry, but you're not a 49." When I told him I had just been fitted, he responded, "I can't imagine anyone recommending you a 49. I'm not entertaining that you're a 49." I had to pull up my fitting measurements before he reluctantly admitted I could "pass as a 49." The whole interaction was belittling and embarrassing. I've heard people describe the shop as having a "bro" culture that can feel unwelcoming, and that's exactly how this experience felt. In the end, I left without buying anything and instead went to Capdata in Concord, where I ordered a Factor Ostro VAM with SRAM Red, a helmet, and other gear. RA carries beautiful bikes, but if you're looking for respectful service, my experience suggests you may want to shop elsewhere.

Dougs Mobile Bike Repair

(81 reviews)

I had two bikes that needed repairs, and Doug's mobile service made everything incredibly easy…read more Doug arrived on time, diagnosed the issues, and had both bikes repaired in one visit. The work was high quality, the pricing was fair, and the convenience of having the repairs done at home was unbeatable. I highly recommend Doug to anyone needing bike repairs. Thanks again Doug! We will definitely use you for any future repairs and will not hesitate to refer you to family and friends.

Didn't use Doug's Service the first time, but kept his number for future repairs. Yesterday was the…read morefuture! Doug came out and took care of putting a new rear tire on my Eunorau Flash. He was super responsive when I reached out, on time (early, actually) when he got here, and epically knowledgeable and efficient as he worked. Doug is also generous: he offered a free tire and tube since I hadn't gotten mine yet. I ended up getting my own, but his offer showed me the kind of human he is. Doug also offered lots of advice about brakes, tires, and all things ebike related. He knows his stuff. Before he came out, I talked to a colleague of his. A competitor, if you look at it that way. Adam in Alameda said Doug is awesome. He is right. Doug is awesome. Thanks, Doug - I'll be reaching out for those new brakes soon!

Electric Bike Center

(23 reviews)

John is the best! Brought my son's Volcon Brat in for warranty repairs and he is highly…read moreknowledgeable, honest, hardworking and is dedicated to his craft and to ensuring my son's e-bike is operating safely. I highly recommend the Electric Bike Center for purchases, warranty/repair work, or tune ups based on what I've seen and they have earned a loyal and happy customer.

Super helpful crew that helped troubleshoot an error code for my bike. They were patient and…read morehelpful to work hands on with me. Will definitely give them a call if I get any more issues - highly recommend for anyone looking for great customer service.

Clayton Bicycle Center

4.4

(128 reviews)

Great bike-store, knowledgeable staff and high quality gear. Quick turnaround on their repairs and…read morethey're always fair with pricing.. It helps that they all ride too, they might even give you a trail recommendation if you ask nice enough;)

Another bike shop told me I needed new tires because they were old and lost pressure overnight. The…read morekind, honest repair people here said they were fine. I was told the amount of tire pressure I lost overnight for my tires is normal. Hurray !! So now I'm on a beautiful bike ride. Thanks so much!!!'

California Bike & Snowboard

(113 reviews)

Didn't get the chance to buy the bike yet, but will be back…read more All I can say is the service was excellent. My wife was looking for an E-bike, something for beginners, not super expensive but better than your Amazon choices. We/she went to our local places like Hank & Frank's and Mike's bikes. Both places had staff that were dismissive and didn't really want to help. When we asked for details, no solid answers were given. Anyways, we headed over to California Bike & Snowboard and the difference was crazy. We were greeted, and they were busy. The person took time to greet everyone, though they were short staffed. They took time to answer all of our questions. Grabbed the house bike helmet and had my wife take a test ride right away. The iron horse trail is right behind their shop. After she came back, they asked even more questions, and was able to give my wife different quotes and expectations for the E-bike. Overall, great experience. We plan on coming back to make the purchase soon.

David and Anthony have a really good thing going here, nice to have a local shop -family owned and…read morehas all the cool stuff you can't find at the big shops. Thx you guys -you're the best!!

Galaxy Heating & Air Conditioning

(1k reviews)

When my 84 year old fathers Trane heating and Air conditioning system went out the end of June. We…read morehad to find a reputable company quick. We needed to replace a 24 year-old heating and air-conditioning system, Galaxy came up as number one of our first choice. We made an appointment, A gentleman came out, he emailed us a quote, a day or two later. When we had more questions, Galaxy sent out another gentleman to go over additional questions and we settled on the same, trane/American standard system . Within a week the full system was scheduled for install. The young men who installed the system were very respectful of the property very respectful of my father since his house is immaculate. You would've never known they were even there they cleaned up so well. They completed all the work in one day, which was shocking they went above and beyond and replaced a water nozzle that had been leaking under his house for who knows how long. We are forever grateful lifetime customers. We hope that you will be too. Thank you, Galaxy for your professionalism, hard work, above and beyond and work ethic. Your lifetime customers The Gilbert family

This summer our AC died as it was over 30 years old and very inefficient. I reached out to three…read moreHVAC companies and obtained several quotes. Chose Galaxy for several reasons: First, Matt Miller was the person who visited and spent a lot of time with me explaining everything. He also gladly accepted follow-up phone calls. Matt was very professional and also very fair on the pricing; I ended up choosing a high efficiency system. Galaxy's 3-man install team was great! Ramiro, Mohammed and Vladimir were efficient, smart and professional...they did an outstanding job with the installation, took the time to explain everything and knocked out the install in just over 1 day. Thank you Matt, Ramiro, Mohammed and Vladimir!

Rays Hauling

(901 reviews)

Had a great experience using this company for a dumpster during some yard work. Communication was…read moreexcellent from start to finish, which made everything feel easy and reliable. Ray made sure drop-off was smooth, pickup was fast, and everything happened exactly as promised. Honestly such a relief compared to the frustrating experience we've had trying to work with our local trash service. Would absolutely recommend.

We've been using Ray's Hauling since the pandemic, and he has consistently been our go-to for any…read moreremoval needs. Ray is incredibly responsive--every time we reach out, he gets back to us right away. What really sets him apart is his flexibility; he's rescued us with several last-minute requests without any hesitation. His pricing is always fair and transparent, making the whole process stress-free. At this point, we won't use anyone else. If you need someone reliable, professional, and affordable, Ray is your guy

Water Heaters Masters

4.9

(846 reviews)

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Letts Plumbing

(808 reviews)

Letts Plumbing is always reliable, professional and attentive. Each time we've needed their…read moreservice, they deliver.

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

Maidly

4.7

(286 reviews)

I didn't realize this is a matching service when I contacted them. I think their business model is…read moreto hire customer service reps from abroad then match you with local small businesses. This is a problem, because: 1. Each time I emailed, a different person answered. Probably 20 emails over 1 week were arranged before I could get a quote and schedule cleaning. Because emails would usually arrive late at night or around 2-4AM, I guessed the emailers were located outside of the US. 2. Phone calls are not effective. Email info could easily have been conveyed in a 5-minute phone call, but when I called, the representative didn't know anything about scheduling. 3. A third-party cleaner comes to your house. This means there isn't consistency in quality. The cleaners complained that there was too much work and that it would take a 2-person team 4 hours to do the work (clean 1.5 bathrooms, put about less than 10 dishes in the dishwasher). One worker did dishes only during this time (at $40/hr, that's about $4/dish). The other cleaned the bathrooms. And of course they finished in less than 1 hour. 4. Communication with the third-party cleaner was poor. After all the time I spent emailing about what would be included, none of the details they asked about were conveyed. This was part of the time I paid for, because 1 worker called their supervisor to try to get out of doing the work.

Immediately responded and it's something I need done soon !!…read moreIf you clean solar panels I am sure you could power spray my one side of mobile home is dirty on deck side now!

H2O Water Company

4.7

(205 reviews)

This is a great water delivery company! Always accommodating and great service. I highly recommend…read morethem.

We found H2O Water Company a little over a year ago and it's been such a refreshing change after a…read morepainful and toxic experience over many years with a corporate water company. We truly thought we had no other choice but then found H2O. We love that they are a local business, their communication is great, and support when we need it has been really great as well. They recognize our unique business schedule as a school and make it easy to make adjustments as needed. Water cooler options were so much better as well and they keep it affordable which we greatly appreciate. Highly recommend!

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Steve X.

102

27

6

3 years ago

I recently had the pleasure of using Jake's mobile repair service for my two eBikes and one scooter, and I am beyond impressed! Jake's expertise in handling the complex mechanics of eBikes and scooters is evident in his output, and the convenience of having a reliable repair service come to you cannot be overstated. Not only did Jake save me the hassle of transporting my eBikes and scooter to a shop. He had all the necessary tools and parts with him, which meant that everything was fixed on the spot, getting me back on the road in no time. I am thoroughly satisfied with the service provided and cannot recommend Jake enough. If you're looking for someone who is trustworthy, skilled, and genuinely cares about his work and customers, Jake is your go-to person. I am definitely planning to work with Jake for all my future repair needs. read more

Jeff B.

0

3

0

16 years ago

The convenience of having Stix and Stones come to my house to service my bike is outstanding. Many of the problems, Jake fixes on the spot. Tougher jobs, like re-lacing a wheel, he can do in a day most times. Either way, I don't have to hassle with taking the bike to the shop. His work is top quality, and he really knows bikes. As a bonus, while he's around, I often pick his brain about equipment and tricks to fixing problems with the bike. The best part is that Stix and Stones' labor prices are in almost every case better than the bike shop's. In the winter, I also call Jake in to tune up my ski equipment. He's great at that too. read more

George F.

26

3

0

11 months ago

I had a great experience with Jake today! He arrived exactly on time -- something I really appreciate, as it's hard to find punctual and reliable people these days. Jake helped me adjust my bike fit and also checked my second bike. He was professional, knowledgeable, and patient -- explained everything clearly and made precise adjustments to improve my comfort and performance. Highly recommended for anyone who wants their bike perfectly tuned and enjoys working with someone who truly cares about their craft! read more

Marc G.

0

1

0

16 years ago

There's nothing more convenient than stix and stones when you have a bike that needs attention. I've been calling on Jake at Stix and Stones for the last three years for road and mountain bike attention. I ride hard at least three days per week, and Jake keeps me rolling on the road and in the dirt. Prices are great and I don't have the hassle of a trying to work around bike shop hours. read more

Stix and Stones - bike_repair_maintenance - Updated August 2026

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Big Dave's Bikes

(250 reviews)

Awesome bike shop. Super cool and knowledgeable staff. My bike was making a weird noise, they put…read moreit on the rack and fixed it right away. Didn't charge me a cent and I didn't even buy the bike from them. 10/10 would recommend. Incredible customer service.

I gave my bike to a young lady of nine years old. Big Dave's Bikes thoroughly checked the bike…read moreover to insure its safety and operation. In doing so, we got one child off the couch free from video games to enjoying the outside world on her new bike! Thanks Matt at Big Dave's Bikes.

First Mile Cycle Works

(38 reviews)

Have not got any work done yet by them, but they responded to an inquiry even in their day off. I…read moream definitely going to use them for any other work I may need .

The camp used to be good but there is a complete lack of discipline this year. There is a lack of…read moreoversight from the camp staff, and group of kids were bullying others on an ongoing basis. At one point, the kids were fighting with one another with rocks. Even after being spoken to, the kids were allowed to retaliate further by urinating right next to another group of kids who were eating snacks. This was acceptable behavior. The camp counselors were also allowed to jump on their bikes over the kids heads. Again, this was seen to be acceptable. We will not be returning to this camp.

Mike's Bikes of Walnut Creek

(310 reviews)

•$$$

Zac was superb! Zac went completely out of his way to help us. He took the time to answer our…read morequestions, explain different options, and made sure we felt informed and comfortable throughout the process. That level of kindness and customer service really stood out to us. We truly appreciated all of his help and would highly recommend working with Zac!

I cannot recommend Mike's Bikes in Walnut Creek enough! I was in on March 3rd and 4th for a new…read morebike purchase, and Jared at the front desk was incredibly helpful and made the entire process seamless. I had to go back to swap for a bigger size the next day and I was in and out in 20 mins. This followed a visit a couple of months ago where I had an old bike repaired, and I was so impressed by how kind, knowledgeable and professional the entire team was. Whether you are buying new or fixing up an old ride, everyone here is top-notch. I'm 100% satisfied, will definitely be back soon, and highly recommend them to anyone!

Encina Bicycle Center

(215 reviews)

Great selection and incredible knowledgeable staff! We ended up getting two bikes here and would…read moreco.e back for a toddler bike soon!

Two weeks ago we purchased a Trek Marlin 5 ($650) for my 13 yr old son (all of 85 lbs). After one…read moreweek, one of the pedals froze, and so I took the pedal to Encina to get it replaced. The "kid" that was working there told me I'd have to send it to Trek for the warranty. I told him that I bought it here and that I think the warranty should lie with the bike shop. He insisted it didn't. I asked him if he could just swap the pedals so my son could ride his bike that weekend. He said "no". Then he told me that those pedals are "cheap anyway". For a $650 bike? He wouldn't give me a set of pedals when I asked him to stand by the products they sell. I asked him to take one off of another bike so they can cover their warranty with Trek. He refused that too. So I said you'll never do business with me again, and I'll make sure my sons friends parents know about this too. I ended up buying $50 Crankbrothers Stamp 0 Pedals from REI and they work fantastic. I'll never do business with Encina Bikes again. Worst customer service. They just lost a 15 year customer.

Clayton Bicycle Center

4.4

(128 reviews)

Great bike-store, knowledgeable staff and high quality gear. Quick turnaround on their repairs and…read morethey're always fair with pricing.. It helps that they all ride too, they might even give you a trail recommendation if you ask nice enough;)

Another bike shop told me I needed new tires because they were old and lost pressure overnight. The…read morekind, honest repair people here said they were fine. I was told the amount of tire pressure I lost overnight for my tires is normal. Hurray !! So now I'm on a beautiful bike ride. Thanks so much!!!'

Pegasus Bicycle Works

4.3

(40 reviews)

•$

I just recently purchased a Marin bike from Chris and I'm very happy with it. I picked out some…read moregoodies from his place as well and had him outfit the new bike with them so I picked it up later on. Having fun with it now. Awesome guy, awesome shop and will continue to frequent this business.

Brought my Pinarello in for a chain replacement, Chris noted some deferred maintenance that was…read moremost certainly needed. The repair work was stellar. Bike rides like a gem after he was done with it. Chris is super knowledgeable and a talented wrench.

California Bike & Snowboard

(113 reviews)

Didn't get the chance to buy the bike yet, but will be back…read more All I can say is the service was excellent. My wife was looking for an E-bike, something for beginners, not super expensive but better than your Amazon choices. We/she went to our local places like Hank & Frank's and Mike's bikes. Both places had staff that were dismissive and didn't really want to help. When we asked for details, no solid answers were given. Anyways, we headed over to California Bike & Snowboard and the difference was crazy. We were greeted, and they were busy. The person took time to greet everyone, though they were short staffed. They took time to answer all of our questions. Grabbed the house bike helmet and had my wife take a test ride right away. The iron horse trail is right behind their shop. After she came back, they asked even more questions, and was able to give my wife different quotes and expectations for the E-bike. Overall, great experience. We plan on coming back to make the purchase soon.

David and Anthony have a really good thing going here, nice to have a local shop -family owned and…read morehas all the cool stuff you can't find at the big shops. Thx you guys -you're the best!!

Trek Bicycle Alamo

4.4

(89 reviews)

It's not surprising how high this Trek store is rated…read more I had a pretty awful experience at a Trek store near my place of business. After repeated attempts to rectify it, I decided that I would never go back there again. When my service on my bike was due again, I was really in a tough place. I decided to go to the next nearest Trek location to my work, only to find out that it was being managed by the same person. I reluctantly went anyway, only to find out that they were closed on Mondays. I looked for the next closest location and that was Alamo and everything changed for the better. I went in, told them the problem that I previously had. They suggested I reach out to Trek Warranty and that the two of them, the Trek corporate along with the Alamo store, would make things right. I was hopeful but not convinced. 48 hours later, full resolution of my issue, and my bike came back to me after the level two service, better than when I originally bought it. This is a fantastic store. I know that their clients are difficult to say the least but these guys meet the challenge and exceed expectations. I cannot recommend this store enough.

Mauro saved our day! We had a bike issue right as we were starting on the iron horse trail, and he…read morefixed our bike even though they were closing up. We insisted on paying him for his time, and he refused our offer. He said, "I'm just happy you can enjoy your day as a family." What a blessing. You just earned a customer for life.

Electric Bike Center

(23 reviews)

John is the best! Brought my son's Volcon Brat in for warranty repairs and he is highly…read moreknowledgeable, honest, hardworking and is dedicated to his craft and to ensuring my son's e-bike is operating safely. I highly recommend the Electric Bike Center for purchases, warranty/repair work, or tune ups based on what I've seen and they have earned a loyal and happy customer.

Super helpful crew that helped troubleshoot an error code for my bike. They were patient and…read morehelpful to work hands on with me. Will definitely give them a call if I get any more issues - highly recommend for anyone looking for great customer service.

Blackhawk Bike Tech