I've been storing my things here for a few years now, I was curious to see if there was anything we could do with my monthly rate. So when I walked and talked Christianna, I was happy to hear we could adjust rates because of a holiday promo discount they had going on. Thanks for being so helpful Christianna! As for the storage grounds, I've never had any problems here, they've always been very responsive. One time the string to the light in my unit snapped and when I mentioned it to them, they were on it. Next time I came in the light string had been repaired. If you're looking for a storage unit in PB, this place is pretty solid. read more

This place is awesome!!! I lost my key and the sweet man in charge cut off my lock and gave me a new one!!! Thanks to him I wasn't a bridesmaid without a dress! The service here is amazing and my storage locker was a great deal! I will totally use these guys again! read more

We came in today to rent a unit and was helped by Darlene. She was so helpful and always pleasant. We ended up getting a 6' x 10' unit and they currently have a 2 free month deal if you pay the first 12 months up front. The location was well staffed, very clean (surprisingly) and security seemed well tended to. Would highly recommend this storage location to anyone. read more

Advertises open major holidays. Check yelp for the hours on holiday... Site says open today and even now. Big sign on property says open major holidays. My boyfriend and I spent hours today packing stuff up and loaded it in truck to take to storage. Showed up... Little sign posted on door says closed to observe the holiday. Apparently those hours only apply to units on the outside. Mine is inside and office has key and was closed. read more

Stor'em Self Storage - Office hours shown today. "Now" must be the new "tomorrow". - Self Storage Near Me - San Diego, California

This place is pathetic. Woke up this morning to find out they will be closed all day today open for a couple hours tomorrow and closed Wednesday night until next week?!? Are you serious people it's a major holiday and my family has all their ski stuff in a locker that we need!!! I ended up calling the local police and filing a report so we can continue this in legal proceedings. To wake up 5 hours before a flight and find out the storage unit is closed is almost laughable when not considering the seriousness of this situation. I called and said I need someone to let me in immediately and they said they were having a company party, what a joke. read more

CUSTOMER SERVICE, CUSTOMER SERVICE, CUSTOMER SERVICE! I am so pleased and happy I found this place. I was in SD for business and as I was going to different locations to find a storage facility for a project my company is working for and you would think that finding a storage unit would be easy, well to my dismay, it was more challenging than I first thought and one of them was because of the lack of customer service until I found SD Storage, it was like I saw the light at the end of my dark tunnel. I was looking for another location for equipment that will need accesses frequently and when I met Lisa, she was so helpful and in fact after explaining my situation, she found the exact unit that I was looking for and I didn't even see it. She listened to what my needs were and found the perfect spot and location for my guys to come in and out of the storage with ease as they will be hauling equipment daily. When I called, I told her that I would be there and when I arrived she was very busy but still managed to acknowledge me and let me know that she will be with me shortly. A few other places I went too, didn't even say a word to me and acted as though they were doing me a service. I feel that part of doing good business, its important to acknowledge the person and look at them and just at least smile or something to let the customer know that you will be with them if you are busy. Lisa was very pleasant as she showed eye contact, smiled and her body language was assertive yet she maintained professionalism at all time. Some of the units I visited the people acted like they were at home, too comfortable and casual with the professionalism. It wasn't assuring for my property and my safety. Lisa looked like she knows what she is doing and can multi task at the same time by providing good customer service. I am very thankful for all her help and service. I felt very comfortable and safe. I will be using her service in the future when we have more projects located right near our work place, the beach :) read more

Esperanza was AMAZING!. She was there for me in my hour of need for a super quick move that was unexpected. I couldn't have done it without your help thanks so much!! read more

Katie, went above and beyond. Thank you Stor'em Self Storage for providing me with all the help I needed & exceptional costumer service! I definitely recommend Stor'em Self Storage off of Mission Bay Drive ! read more

Sarah was so helpful and sweet! She didn't hesitate to jump in the golf cart with me to show me around and where my storage unit would be. Everything is 1st floor and so easily accessible. Her friendliness really put me at ease with storing with them and she even informed me of a student discount! Great place and great customer service. read more

Thank you for the response however I was also unable to bring my own bolt cutters to cut my own lock so while I appreciate your response I still feel like it is unreasonable pricing. read more

Great little spot to hold your stuff. Everything being on the first floor is super convenient and the staff at the front office were always very friendly and helpful read more

Gloria West....  Is the BEST! She helped my mom out and did an amazing job! Thank you Gloria!!!!!!!

My Pops said its time get out of Mommy & Daddy's house. So I left, but all my goodies & stuff had no place to go. Kate at the front desk welcomed me & belongings from the start. She politely answered my phone call, gave me a tour of the facility, and gave me a breakdown of all storing possibilities, awesome.....She hooked me up with a clean unit that I needed posthaste. This place gives you versatility, and all kinds of storage sizes. Need I say more...this place is pleasant to do business with and excellent for dry storage. Thanks to Kate, and all the facility staff. read more

These guys are awesome. I explained to them that I needed a storage unit for only a couple of days and they hooked me up with an amazing rate. They literally saved me over a hundred dollars. Everything was so easy with them. Highly highly recommend SD storage. read more

I just rented a space here and I had a very positive experience with the process. The staff is very friendly and informative over the phone and when Reyna called me to confirm the day before my move, she was able to get me a slightly bigger place! She saved my life since the more I packet the less I thought everything would fit in the space I've chosen. Thank you Reyna! The day of the move, Emily at the front desk was very polite and professional, she went over the contract with me and answered all my questions. Pretty cool. read more

I would give this storage facility 90%. Other than a few very minor mistakes and lapses in pest control and providing information about their operation hours (open-gate hours), they have been very flexible and cooperative in managing storage spaces and accounts. Especially, they have facilitated shuffling the accounts, payments, and spaces to make life easier on the already-stressed out customers. I would recommend this storage facility to new and existing customers. read more

I moved from TX to SD and was looking around for a reliable local storage facility. I looked at the reviews on yelp and I concur with all. The people were very friendly and to top it off I told them about reading the reviews on yelp and they honored my free month!!!! read more

This place used to be great but not now. I have been in the office personally and on the phone numerous times to set my account up through direct withdrawal. They set it up, take out a payment, and then refuse to process the next payment and then, charge fees and lien fees. As far as I am concerned, it appears that they are intentionally screwing up the direct deposit payments to create fees that should not be on the account. It is as fraudulent as it gets, and I am moving my stuff elsewhere. I will never use them again. I don't know if it was a change in management or a change of staff but the incompetence is staggering and I cannot keep wasting my time with a company that makes it impossible for payments to be processed properly. read more

Darlene is an absolute sweetheart! After being misled by Price Self Storage (all the negative reviews for Price Self Storage are true. Website and pricing very misleading, with a bunch of add on fees etc), Darlene from Stor'em Self Storage was very refreshing. What you see is what you get. She made sure to mention a one time admin fee for $20, so no surprises, and all the other nickel and dime fees other places charge, you don't have here. You can use your own insurance as long as you provide proof, or you can go with the storage insurance for $9 a month. Again, straight forward, no hidden charges, and you are given the option. You can use your OWN lock, or they have a cylinder lock that can be provided. If you want very helpful, insightful customer service, Darlene sets the standard. She is patient and all too happy to answer 500 questions, even when you are probably the last caller as you waited to call right before they close. She is very knowledgeable about the pricing, policies, etc, all around 5 stars. Keep crushing it Darlene, and thanks for all the help and guidance! read more

I had a great experience at Stor'em. Darlene was at the front desk and she was so helpful. the units are really big for the price. we were surprised. I can't wait to clear out my apartment and have extra room. read more

I have used SD Storage two times in the last year and they have been exceptional letting me use their storage units to help me move my apartment from one location to another. I worked with Lisa Soliman both times and she is very personable both on the phone and in person. I highly recommend using SD storage as they were professional, safe, and helped me out when I was in a pinch. Thank you Lisa and SD Storage! read more

I strongly recommend staying away from this place. It is a very poorly run operation that I would never trust with my belongings. I made an online reservation and quickly got both an email and a phone call. The guy on the phone was friendly but he quoted me a different (higher) price than what was on both the website and the email. He also didn't even know my move in date (one of the very few pieces of information that I entered to make this reservation). But at least we were able to establish all of the correct info fairly quickly. He asked when I wanted to come see the unit and I said I would come over that same day and he said that was great. Half an hour later (around 2:00pm), I'm at the storage facility office, which has a sign on the door saying "Closed" right next to their hours of operation which indicate that they should be open. After waiting a few minutes, I called the number on their website and spoke to a guy in their off-site customer service department, who said he didn't know why they were closed. He told me the only thing he could think of was that maybe they were out to lunch, so I should hang tight for another 20 minutes and see if they come back. Ummm...no. If you can't handle keeping your office open during your own business hours and expect me to hang around to see if you show up, you're basically begging me to find someone else to store my stuff. read more

The staff was extremely helpful today! They gave me a great deal and were all about hospitality and customer serg

We were properly welcomed by miguel with a friendly hello and even offered us water. He drove us around the facility and made sure we got what we were looking for. I would highly recommend my friends to store here. read more

This place is awesome!!!!!! They are super nice , Katie at front desk is a sweetheart and jumps to serve her customers!!!! A world class business right here in Pb. read more

Worked with them to help out a friend moving across the country. They were not only very friendly- but super helpful! I would definitely recommend this storage unit to anyone who needs a space. read more

S.D. Storage was perfect for my needs. Sarah, the staff member that helped me, was super friendly and helpful and drove me on their golf cart to see the unit I was considering renting. She could not have been nicer. The 4x10 was the perfect size to fit the contents of my 5x8 uhaul trailer and had the added bonus of a free first month. It could not have been an easier process to rent the unit and unload my stuff. Such a relief after a long move out from the midwest. read more

Lisa, Sarah and the team @ Store'm on Mission Bay Drive treat their customers incredibly well. I believe my classic vehicle remains secure while stored in it's lined and lighted storage space. 5 stars all the way! read more

I'm only giving this 4 stars because I thought the website was misleading as far as pricing and claiming that there was a "first month free" special. That didnt end up being the case (apparently, it only applies under certain conditions) and the units REALLY vary depending on their location. That being said, I was SO grateful to Emily, the staff that helped me. She literally spent an hour driving me back and forth between units, letting me compare locations and prices, and helped me decide on a size that would work best my storage needs. Her patience and expertise were the only things keeping me from giving up on this process and leaving. I would hope all the other staff are just as helpful, and if so, I definitely recommend SD Storage. The location is hard to beat. read more