Have been here since they opened and couldn't complain until now.... In the last year the "one and…read moreonly" elevator has been out of service about 5 times. I don't think I need to explain what a big inconvenience this. If your someone that might need to move stuff out of your storage on a regular you might want to look at another place

I loved this facility....until after about 2 months when I found rat poop all over my dining chairs…read more(and elsewhere)! Thankfully the chairs were mostly covered with a blanket, but there was A LOT of poop, and I know those rats were all over my chairs and other items being stored. Tried to report this to on-site manager but after multiple calls and letting the phone ring until it shut off, I had to call Corporate. This happened on a Monday. No manager on site nor answering phones. Couldn't even leave a message cuz no voicemail! Corporate offered apologies but stated that I assume ALL risk. Rats are not my responsibility. The storage facility has dozens of rat boxes outside but you can see they haven't been serviced in forever. They are crusted with cobwebs and leaves. Also, several large spiders and their webs obstruct the light switch at the entry door! So, no housekeeping of any kind but you are still obligated to pay full rent, even with rats running around your storage unit. BEWARE!

Very clean very friendly employees. Helped out a lot getting us through the gate had nice big…read morecarts to help load stuff up.

My storage has been in use for less than a month. Went to grab a few things out yesterday and it…read morewas rat poop every where noticeable. If you decide to rent here get the highest insurance possible the rodent damage is only worth $500.

I personally had a great experience with A-1 Self Storage. I know storage companies are tough…read moresometimes but this one only requires 1 weeks notice vs 30 Days which is a huge plus The facility is clean, secure, and easy to access even with a large truck or trailer The location is also very convenient for anyone moving in or around Concord, Clayton, Pittsburg, or Walnut Creek. The manager, Lataevia, was professional, courteous, and extremely helpful. She offered great advice and made sure I fully understood all the rules, details, and available options. Excellent customer service--I highly recommend this location!

I have been using this "OUTFIT" multiple storage units at the Concord facility for over (25) years…read moreand they are "extremely poor communicators" and very rude female personalities!!! They were charging me monthly on an old discontinued AMEX credit card which was never updated and allowed by AMEX, until I called and questioned the old card vs my new card! AMEX discontinued old card use and A-1 let payments accrue delinquently without written or phone call notices to me? A "FINAL NOTICE" (ONLY NOTICE) was mailed to me after (3) months stating all items in storage would be sold if not paid within a narrow time period? I CANNOT RECOMMEND THEM AT ALL!!!!!!!

Oakley Self Storage has been a great place for us to store all our household goods. When we…read moredownsized to our trailer, we knew we weren't going to be living in it forever and we're going to most likely move into a house later. This place was brand new and offered great deals. They even have a military discount for all the military out there! We got a 10 x 30 because we knew we'd end up putting more in as we moved into our trailer. There are gates to get in and out, of the storage area, that require a personal code that helps keep everything safe. The only complaint I have is their payment system sometimes messes up. We signed up for auto payments every month and it doesn't always come out or it might be the wrong amount (without our military discount). Whenever this happens, we call and they fix it right away. The staff is very friendly and helpful. I would definitely recommended this place for all your storage needs.

Great service! I accidentally left my unit unlocked. Someone called me after they noticed and I was…read moreable to go down and secure it right away. Hours of access are great, until 10pm!!

Nicole was very nice and very helpful. She answered all of my questions.. I like how clean all the…read moreunits are.

I have used a few storage units across the USA.....This Storage unit is VERY clean the best I ever…read moreseen:)I do not worry about my things I love the location and the Staff is wonderful!! NJ

Got another unit this morning and Ivon was there to help. Ivon is totally awesome, very respectful…read moreand polite and also very knowledgeable and has always been there to help me with my needs and answers all my questions with no hesitation. She keeps her facility well-maintained and very clean. I would most definitely recommend the Oakley Public Storage facility and for the best customer service I would ask for Ivon. 10/10

Ivon is the best!!! Storage is what it is but it's the people who make it a positive experience…read more Every time I have a question or a concern, Ivon is super responsive and goes out of her way to help me any way she can. She should really teach a customer service course, because she is great. I can't say it enough. Makes all the money I am spending at Public Storage, not seem so bad :-)

The staff at Acorn were more than helpful. Carol didn't mind my questions, and would be so kind…read morehence I was out of town and my belongings were in Pittsburg. Thanks Acorn for your professional s demeanor .

Amazingly friendly and helpful staff. Mike and Carol are awesome! Storage facility is super clean…read moreand well maintained. 6 months of storage with no issues. Will for sure come back if we are ever in need of another storage unit.

this place is the best. it's safe, clean with quality units and more importantly, is managed &…read moremaintained by true professionals. i frequent this awesome storage facility daily for business purposes and i can't thank the manager, raquel, her sweet assistant, steph & mitchell enough for their kindness, accessibility & ongoing support. you won't find a safer, more well monitored or clean place other than premier storage. i have used several different storage companies, this place is hands down the best. thank you all for being the best at what you do. gratitude, jill r.

First, I want to say thank you to Premier for being the best storage facility for my family while…read moreit lasted. We had our unit here for almost 9 years, and it was an amazing experience for most of that time. Unfortunately, ever since management changed, everything has gone downhill. There have been rodents and droppings everywhere, and it affected my belongings pretty badly. To make matters worse, I found out they haven't had on-site management for over 2 months. That's honestly ridiculous. People have had their units broken into, and there wasn't even an email sent out to notify customers. I had an appointment scheduled for 9:00 AM. I arrived at 9:06, and there was nobody there. At first I thought, "No worries, things happen for a reason." But then I found out there was no one there because they haven't had management for 2 months. This is exactly why so many people are moving out. I'm honestly devastated because I get attached to places, and this storage facility has been part of my life for almost 9 years. Unfortunately, I have to move my belongings elsewhere. I really hope Premier gets new management because I would love to come back someday. But for now, I can't recommend staying here. Thanks for the memories, Premier. I truly hope things get better. *here are some photos of every unit that has moved out the red means that its vacant*