I'm glad this company has never returned my calls, emails, messages, texts after reading the reviews on here. I guess I'm one of the lucky ones because customer service here is ONE BIG ZERO! Yelp has helped me save about $200! Thank you. read more

I strongly advise anyone considering Story Leather to think twice. Since September 2025, I emailed them over ten times with no response whatsoever. The only time I finally heard back was after I mailed in my key fob for repair -- and that turned into an even bigger nightmare. I shipped my key fob to them in October 2025, and they lost it. Instead of taking responsibility, they've shown zero accountability and continue to ignore my attempts to resolve the issue. Their communication is absolutely terrible, and at this point I have no idea how people continue to support a company that treats customers this way. Story Leather has completely lost my trust and respect. I will never purchase from them again, and I strongly recommend others avoid this unreliable company. My experience has been nothing but frustration and disappointment. read more

This company is a complete scam. Don't waste your time buying through them. They don't return phone calls or even answer the phone if you have an issue with your product you purchased read more

The car key cover for my Porsche Cayman S is among the worst products I've ever purchased. The case is not large enough for the key fob to fit within and close. The magnetic tab does not extend far enough to reach the far side of the case, and even if it did, the magnet is far too weak to attach to the far side. The case needs to be larger, the magnet stronger, and it should probably have a second magnetic tab at the other end of the cover. read more

Story Leather - Side View - Leather Goods Near Me - Rowland Heights, California

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Ive had my custom phone holster for over a year. The snap on it didn't hold. I e-mailed Story Leather to ask if it could be fixed. They gave me a returned goods authorization and told me it would take a month. I sent it back USPS priority mail to get a proof of delivery. It's over one month that they received the holster. I have tried calling to check status for the past two weeks receiving a message that their customer service is busy and I would get a call back. NEVER DID! I also sent four e-mails to check status. After my third e-mail I did receive a response. Story Leather (Story Leather Customer Support) Apr 21, 2025, 17:25 PDT Dear Jim, Thank you for contacting us. Please allow 1 day for us to check with our team on your repair. We will get back to you by the end of tomorrow. Thank you! Tomorrow was over a week since I sent my query. I've tried calling several times and e-mailing several; times. Still no response. I'm through with them. I will never do business or recommend them again. read more

purchased a "smart" iPad cover. it's not smart - does not wake the iPad upon opening and does not put it to sleep upon closing. I have tried for weeks to contact Story Leather to address the issue but have received unhelpful email responses and not return call. worst customer service ever! I do not recommend this company read more

The good: My first orders were beautiful-iPhone wallet case, iPods case to match. Loved them, it was boggling that they need a full 30 days tho! The bad: Ordered another iPhone case. It was horrible because it was not genuine leather!! Did not smell like leather at all, didn't have that feel and sadly, it even looked like plastic. Won't waste any more money-I'm done. From reading other reviews, I'm not alone! read more

Bought a case for my Porsche Macan and it doesn't even come close to fitting. Case is way too small. I reached out to customer service and they sent me an install video and said to bend the leather to fit and after a few weeks it would form to fob. Nope. Still doesn't fit and magnet just lays open. read more

Story Leather - Leather Goods Near Me - Rowland Heights, California

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I purchased an expensive iPhone 12 case from Story Leather over the internet, which didn't last 7 months. Here's what happened: While seated in an office chair, my iPhone dropped to the floor.  It was a mere 2-foot drop at most with a minor impact, but it cracked the plastic mold in two spots in the upper right corner (see attached photo). My iPhone no longer is securely seated in the case because the flimsy plastic mold Story Leather uses is not durable enough to withstand a minor impact.   Sadly, the company will not stand behind their flawed product. They should use a much more durable plastic mold to avoid serious damage caused by a minor impact. They would do nothing to resolve this issue other than provide a 15% discount on my next purchase ... lol ... why would I bother with that when they can't get my first purchase right. read more

Story Leather - Leather Goods Near Me - Rowland Heights, California

I spent $180 for a custom case. The first case arrived incorrect. They spent another 4 weeks building a replacement and the dimensions were incorrect. The company stopped responding to emails and phone calls. read more

I have ordered 2 different car key fob covers from Story Leather before and the product was nice it just takes a very long time to get the finished product. This time I ordered two car key fobs for a new car and after placing the order I received an email requesting photos of the key fob (which makes sense in order to ensure it is the right product). I sent the photos in immediately, however 11 days later I received another email requesting photos and when I called to follow-up I was told initially told there was no record of me supplying the photos. I gave the details (name of the team member I provided the photos to - and they were then able to confirm I had indeed sent the photos in. When I mentioned that we were now 11 days behind in an already very long process (about one month without any administrative glitches) and these were to be a birthday gift - they simply said they would be happy to cancel the order. (and it will take 5 to 7 days to issue a refund) They did not apologize for the screw up on their end or give any re-assurances that they would now rush the process to deliver the order on time. So nice product - very long delivery, poor customer service skills and disorganized operations. I would not order if you need confidence an order will be shipped on time. read more

Buyer Beware: this business is takes over 30 days to ship. Does not answer phone. Does not answer email. Until I contacted my bank for a chargeback, zero communication from them. Don't say you weren't warned! read more

Another poorly made iPhone case. Leather is lovely, but, as others have mentioned it is glued to poor quality leather shell. After less than a week of normal use, the glue is detaching. Company refuses refund and only offers a credit if I return it. read more

Story Leather - Leather Goods Near Me - Rowland Heights, California

Purchased and took well over a month to arrive. Had in hand for only 15 days before leather came unglued from TPU case. They made me pay for return shipping. Took another 6 weeks before getting it back again with case already partially detached upon arrival. Waiting on a full refund for case and return shipping. I really wanted this case to work, but the quality and lack of communication is severely lacking. Trusting they will do the right thing to correct quality issues and customer service. read more

TL/DR. Summary: A $130 "custom" case that required a 6wk wait yielded a poor fit and zero accountability from Storyleather. They explained that they add 0.1-0.2cm all around to ensure proper fitting, but did not attempt to explain how the fit discrepancy was 0.9-1cm (because they can't). Despite their claim that if an error occurs on their end they will remake piece free of charge or issue a refund, they offered lip service and tried to suggest that remaking the case would yield "exactly" the same results. In my case, their explanation/excuses failed to explain how much the fit discrepancy was off, so requested a refund. The return/refund process took over two weeks, and Story Leather DID NOT reimburse for return shipping even though they were responsible for the error in fit. All in all I didn't have a great experience so sharing this as a warning to others. My experience: I've ordered two phone cases from Storyleather, first back in 2015 and again more recently in November of 2020. I carry a work phone and a personal phone and they were one of the few options I found that could accommodate two phones. I was quite satisfied with the first case and it served me well for 5 years, so I decided to order another when I finally upgraded my phones. I placed the order on 11/8 and received it on 12/21. The case I received was larger/bulkier than the specifications I provided, so I reached out to Storyleather to express my disappointment with a "custom" case that doesn't end up fitting well. Their website states that "if an error occurs on our end, we will remake the piece free of charge or issue a refund." Someone named Connie Lee responded to suggest that the dimensions I provided (1.4cm per phone) may be thicker than the actual thickness of my phones with cases on, and asked me to remeasure and confirm the dimensions. I did so and also provided specifications from the case manufacturer (1.35cm per phone), explaining that I rounded up 0.05cm per phone to 1.4cm because the previous case I ordered from them was too tight and made it difficult to insert/remove two phones. The case I received was about 0.9-1cm thicker than the specifications I provided. Connie replied to me and stated that they "add 0.1-0.2cm all around to ensure proper fitting" and blamed my "padding extra" 0.1cm for the reason my case did not fit correctly. She claimed that if they "were to rebuild the case with same dimensions, the case will turn out exactly the same." I'm not exactly sure how adding 0.1-0.2cm all around, plus my 0.1cm "padding" could justify the 0.9-1.0cm discrepancy. Apparently she couldn't explain the discrepancy. Instead of offering to remake the case or issue a refund, I basically received lip service and the suggestion that even if they remade the case I would get "exactly" the same results. Quite disappointing to pay $130 for a custom case and wait 6 weeks to find out it doesn't fit and the company couldn't care less about proper fit. I pushed for a refund, but Story Leather did not cover return shipping costs despite being responsible for the error and took over two weeks to process the refund. It shouldn't have required this much effort or out-of-pocket cost for return shipping so sharing my experience as a warning to others. read more

Story Leather - Leather Goods Near Me - Rowland Heights, California

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Love the case! It was really good quality and was exactly how it was advertised. Good customer service too!

Was gifted a keyfob leather cover. I originally was really excited about the product after i noticed that the leather was so thick made my keyfob unusable. I've reached out to them via email. Connie a representative basically telling that "their company has sold thousands of them" and because it has my initial imprinted. I would not be able to get a refund from my gifter. @story leather i understand your customized product doesn't offer a refund policy, but what good does it do to me if the key-fob fob doesn't function was it was originally designed for? Anyways. it seems that the only solution is for us to reach out or Credit card company and file a claim as it is the only way for simple folks like us to be heard. Shame that i had to resort to this. I usually dont leave stuff like this but buyers beware. read more

My wife and I have been buying iPhone cases from Storyleather for years, as well as car key fob cases, and we have always been satisfied with the service and the quality. Things changed about a year ago: I purchase a case for an iPhone 14 and I specified that I was going to use it with the original Apple leather case back. When I received it I was surprised to see that it was so big, my phone literally was floating inside. We called customer service and they were very blunt, saying that that's how the case was designed, and that if we wanted a tighter fit we should order it for the iPhone alone, without the case back. All they did was give us a 20% discount to order another one. Stupidly we accepted and reordered a case, this time without specifying the case back. Things got ugly when the new case arrived: it was under the right size, but the flap did not close properly, even without the phone inside! So we call them and they are extremely rude, saying that we were the ones who decided we wanted a tighter case. There was no way to explain that the case they sent us was defective, that the flap did not snap shut as usual, even with no phone inside. In the end they give us a return ticket and say that they were going to take a look at the case. We send back the case at our own cost, and wait for an update. For over a month! We finally decide to contact them and their first reply is that they did not receive it. Then they say it was misplaced and that they just found it. Minutes later, they say it looked fine and that they are shipping it back as is. Again, they say that we should have ordered to fit the case back, which was not the point, the magnets in the flap are either weaker or not properly located. We will never do any business with them, there are plenty of good and honest craftsmen on Etsy who go out of their way to satisfy their customers. read more

They do not stand behind their products. I ordered a phone case that had a belt loop on it for my husband's birthday. He wore it for less than two weeks and the leather ripped. I reached out to story leather and they basically said he must have pulled it with force in order for that to happen. Offered a slight discount on another purchase. I spent over $120 on this case and would expect it to last and more importantly, for the company to stand behind their products. Buyer beware! read more

I bought a custom made cover for my IPhone XS and after a short time the plastic holding the phone started breaking... Please see the pictures. I sent them a note to let them know that the material was defective and they did not even care to answer and much less offer to repair it. After all I spent more than $100 with them. Now I see them with new products but the same materials. Unacceptable. read more

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This is the third iPhone case I have purchased from Story Leather. Each has had about the same result. The leather looks great-- it's a good looking case. However, on the first case, the plastic around the phone cracked within 90 days, and the phone kept falling out of the case. I ordered a new one, and they gave me a 15% discount. I kept that case for one year before upgrading the phone. It was barely hanging on by that time. I should have learned my lesson abbot the poor quality of these (quite) expensive cases. When I received my iPhone 12, I ordered another Story case. In less than 3 weeks, the plastic in the case cracked and it was not usable. I contacted customer service, who said it was under warranty, but that they could not take it back (or replace it) BECAUSE IT WAS BROKEN! Right! That's why I contacted them in the first place! They offered me 10% discount for a new case, and told me "sorry." (Actually, they didn't even say that) VERY poor quality, although nice looking out of the case. Never again. read more

I purchased a custom made phone case for my new IPhine 12 during the pandemic in 2020... suffice to say I waited @ 4 months to get it... I contacted their customer service to inform them that a corner of the case was starting to shred and I had the small piece of leather which chipped off as proof. They offered me 10% then 20% off another one. I think especially during these circumstances and knowing my case was in a bag or counter that obviously the leather was inferior bc it should've lasted more than three months. I requested to purchase another at 50% off the price and hoped to get superior customer service from them. I wouldn't recommend buying a case if you should happen to have an issue with it similar to mine. It certainly didn't start to shred due to excessive misuse! I purchased other cases and they lasted much longer including M Kors and Kate Spade. That's my "story." read more

My husband prefers a belt holster for his cellphone as it is a necessary part of his work day. And years ago, Story Leather seemed to be the best. That was apparently then and days gone by. My husband requested a new leather case for his birthday. So I ordered, well in advance. My husband's birthday is next week and all I have to give him is Story Leather's apologies. My order has been "in production" for 9 weeks!! Yes, 9 weeks. And they keep saying, it's in production, we'll email when we ship. Yeah, right. At this point, I'm almost ready to get my bank involved and get my money back. I'm thinking I'm never going to see my husband's birthday gift. Story Leather is now a joke and very unreliable. Order at your own risk - it's a total crap shoot. read more

We have purchased several leather items from Story Leather and while the "look" of their products is great the quality is very bad. All 4 phone cases purchased have the same problem where the leather at the front top bends and eventually (within a year) cracks. I asked for a discount to replace the case that cracked and they offered a very small % off. One would think they would treat a repeat customer of 5 purchases better. The wallet which I had monogrammed/embossed is merely a stamped lettering which is the same color as the wallet and can barely be seen. In further, the belt clips they put on the cases are way too loose and we have to add rubber bands to keep the cases from falling off! IMO, their products are too expensive for what you get. read more

This company ROCKS! Beautiful leather items of quality and design. They do a wonderful job of with their custom made-to-order items. They stand behind their work and their customer service is a breath of fresh air. Good job!!!!!! read more

They have totally ghosted me when there was a problem. I purchased a case for my iphone14. There was a 25-30 day lead time. After 30 days, when my case didn't arrive I contacted them and they said there was a problem with the design and the cases were being remade and I should have it in two weeks. Three weeks later I contacted them again and they said the case would ship this past Monday with a tracking number. The tracking states there is a shipping label at USPS but no case! It is now Friday the tracking hasn't updated and Story Leather refuses to call me back even though I have left several messages with customer service. Their email response basically said this is strange. I still do not have my case which I ordered and paid for nearly 2 months ago. I would not recommend anyone purchase anything from this fly by night company. read more

Just got a new case, top quality, with acceptable price. Really like the texture of the leather. Defiantly a upper tier luxury case read more

Story Leather - Leather Goods Near Me - Rowland Heights, California

I ordered and leather back cover for my iPhone 12 pro max on December 2. On December 21 I called them and they said it would be January 4 or after for delivery. 32 days is unacceptable in this modern day era. Especially when I needed it before Christmas. Their attitude on the customer service was take it or leave it. I will never order from them again. Stay away! read more

I was a fan of this company. I got two Iphone cases from them and was telling everyone about them. UNTIL my last purchase for my Iphone 11 Pro Max. It fell apart within a month. I sent email to the company with the pictures. I expected that they would apologize for their poor quality control and craftsmanship and send me another one! No word !!! No response !!! Well they lost me as a customer and a marketer. I suppose to them I am a number and not worth to deal with!! Very disappointing !! read more

Love the options and pre set color combinations they have for their in stock items. Their leather is by far some of the best leather around and don't even get me started on the lambskin bags and wallets, softest in town! Though the lambskin is very delicate and not for everyone it is nice to have that option. I ordered a Dakota V1 almost 2 year ago when they launched this new product and I have and will not buy any other phone/wallet from another brand again! This is hands down one of the best designs and phone/wallets available on the market while still being affordable. People complain about paying too much for a phone case but when you buy a $1000 phone, you should want to compliment it with a nice case and $70 is nothing. I have since then bought 2 more black ones (one for the wife and one for a gift), a tan one, and a blue one. I just need the purple! That being said, leather is a lifestyle and not for everyone. It adds a level of class and elegance. It is timeless, so it will never go out of style. In Stock items VS. Custom items can be a bit confusing and tedious but if you want a proper fitted phone case, even if its an In Stock Item, please be patient and as descriptive to their customer service and it will be worth the time and wait! #storyleatherforlife read more

I want to thank Story Leather for the great Customer Service!!! Friendly, Helpful and always ready to accommodate... I recently received my phone case and card holder and just love them!!! The texture and the brilliant colors! I am letting others know about Story Leather.... Thanks! Rincon read more

The leather quality is nice but it takes too long to receive your purchase and if you have them engrave something good luck if they get it right. read more

Not a good thing to say about this custom ipad case I bought through Story Leather. It smelled of mildew, it took forever to get here, didn't close properly and the customer service also stinks. I do not recommend them or their products. I wish I had read the other reviews before purchasing. read more

I just recently received my case and I absolutely love it. I agree with someone's else's comment on here that as long as you are patient with their customer service and answer the questions they need as far as the phone type and the exact dimensions given, your case will come out great! Yes, it was a long time to wait but I love showing off my case at work. What I got Is their smooth grain woven in burgundy ! Can't wait to order a wallet next. read more

Story Leather - Leather Goods Near Me - Rowland Heights, California

I have still not received my order and have not received any intimation from your end too. I either need my order furnished through fedex and shipped by this Friday. In the event the company fails to do so I would be filing a complaint with the better business bureau and also my lawyers would draft and legal notice to be sent to your team as this is clearly a scam and you have taken my money and never delivered the package. As a company it is your responsibility to make sure that the order gets delivered and if it's not furnished you issue a refund or refurnish the order. This order was placed in December and this is February end and I have not received my order. Just sending the order from your end doesn't mean you have done your part. It is your responsibility to make sure it is delivered to the consumer. Even after writing about 10-15 emails to you, I have not received one significant response from your end. I haven't received any notification from customs or anyone else. This is a clear fraud and scam from your company. I will wait for a revert or feedback for the next 24 hours in the event of non compliance I would be forced to take legal proceedings. order number Order ID: W2111250010 read more

Buyer beware of Story Leather. Read the reviews and the miserable experiences that customers have had. I ordered a key Fob for my new BMW 2022 740i. I also order key fobs from Russia and Thailand. My fobs were produced and shipped and I have received both from Russia and Thailand. On may 17 around the same time I ordered and paid for another key fob from Story leather. Sent pictures of the fob etc. After a month of waiting I called only to get a recording asking to leave a message however no return call. Over the course of the transaction I sent periodic e mails only one received a response telling me all was ok and I would receive the fob the next week. No fob. So I contacted paypal to look into and sent another message. At the time did not escalate the claim in hopes of a response. After 3 days with no response I escalated the response with paypal. 1 minute after I escalated the response I received an e mail from Story Leather *(Connie) telling me that my item was ready to ship however since there was a claim with paypal they could not ship until claim was settled. Now go figure. 1 minute after I escalated the claim I get an e mail...LOL Bottom line I plan to pursue this s matter fully. I am writing this to warn wood be shoppers to stay away from Story Leather. My item was 65.00 (circa) a leather holder for a key fob for a 104,000 automobile. I won't go broke however its the principle of the thing. So "Caveat Emptor " read more

Purchased a cell phone case and it basically disintegrated in just a few months. All corners have the leather lifting off. And the leather itself isn't great quality. Workmanship is poor with substandard means to attach the leather to the cheap case. The case itself it brittle. Story Leather admits that it's cases are "decorative" and it's clear that they are brittle and will provide minimal protection. The customer service is horrendous (basically non-responsive) and clueless. It's despicable that something of such obvious poor quality is being marketed as a "premium" product. If you want a "disposable" case that will cost you a lot and frustrate you, then stick to Story Leather. If you want better quality at a lower price, go to Etsy. Story Leather itself is one of the worst retailers I have come across and this case is the single worst performing item I have ever had. Luckily this absolutely "bottom of the barrel" product sold by a truly horrible company set me back $100 - lesson learned. read more

Designs are great and pictures look great. But look at the quality. In addition their customer service is horrible. They don't care once the product is sold! If you send them a complaint they simply block you on social media and ignore emails. read more

I just upgraded my iPhone to a 13 pro. I took a chance at ordering a pebble grain leather book style phone case from Story Leather which I found online. It did take almost 7 weeks to receive but it was definitely worth the wait. I LOVE the quality of the leather, how it feels in my hand and how stylish it is. VERY satisfied with this purchase. I fully recommend their products! Thank you Story Leather! Will order from you again! read more

I bought the leather ostrich case for my iPhone. The case was expensive and took awhile to receive. At first I loved it but the narrow strap began to stretch and my phone fell out of the case and had to replace my screen. It is an obvious design flaw. No way is that narrow strip going to maintain the integrity it needs to hold the phone. I carry my phone in a separate pocket inside my bag so it was protected from anything catching on it. I called and talked to Anthony and sent him 3 photos so he could see how well it had been cared for and see the problem area. He said he couldn't help me. I had hoped they would stand behind their product. I asked if I could mail it to them at my expense so they could see the design flaw and make a determination. They didn't want it returned or any other discussion. They simply said we can't do anything. read more

Story Leather - Leather Goods Near Me - Rowland Heights, California