I called to order a pizza today. Got put in hold for 10 minutes. Thought that I was disconnected so I hung up and called again. They picked up the phone and hung up without saying anything. Thought maybe I got the wrong number so I called again, same thing. Then I called back and no one would answer. Finally someone answered when I called a different number that was listed on line and I asked them if they just hung up on me. And they said probably yes we did because we were too busy and the phone couldn't handle all the calls that were coming in. Had to ask for a manager and she never came to the phone so I hung up. Called another number and was out on hold for 15 minutes after I asked for a manger and she never came to the phone. They have lost my business. Buy Mountain Mikes. read more

Won't return. Paid $90 for $50 worth of food. Looked good online but ended up being little cellar quality and portions. Large pepperoni had 12 pieces of pepperoni on it. Thanks. But no thanks read more

Straw Hat Pizza - As advertised - Pizza Near Me - Fairfield, California

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Excellent customer service and very friendly staff. The new management is very attentive and customer service focused. Definitely recommending it to my family and friends, and will be a regular from now on. read more

New ownership, rude, food quality has gone down hill, karaoke is all this place has going for it.

Visited here in the past and it was ok. Saw the sign under new management thought I would give it a try. Still not much improvement. I might try somewhere else for now and on. Waited for my order for half an hour, when I went to check the guy argued with me saying they tried call me. The buzzer didn't even alert me. So much for new management. read more

Different prices on Google vs their own website vs in store. When I confronted the store about the price differences they claim it was a special (which it was not).. the lady taking the order got an attitude with me because I called them on their bs, Called me a b*tch and hung up on me!!!!! Horrible customer service. First and last time ordering there. I honestly don't even wanna go pick up the pizza I just ordered. Complete scam. Won't take cash for delivery all of a sudden. read more

Tonight's order was a medium cheese with olives and a Large Chicken Bacon Ranch. Been here quite a few times. Customer service is always great. Really enjoy the cheesy garlic bread. Also reccomend the groovy twists as an appetizer. The Chicken Bacon Ranch pizza is our favorite, but also have enjoyed the the works and veggie pizzas. Great place for kids as they have a few games and prize machines. They also have a few TVs with the sports games showing. A big plus is their beer selection, they have good IPA choices. Also a fun time when dining in during their karaoke nights! read more

Straw Hat Pizza - Pizza Near Me - Fairfield, California

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Just had an order delivered from this location. One of the items was a "cheeseburger." If you can call a burned hockey puck a cheeseburger. Not to mention the cheese was pretty much non-existent as it was burned into the edge of the bun. When I called to let them know, they only wanted to argue that the burger has cheese and was perfectly fine. AVOID THIS LOCATION! Unless you want burned food and horrible customer service. read more

Straw Hat Pizza - Pizza Near Me - Fairfield, California

So when I first moved to Fairfield, I ordered Strawhat Pizza and got Pasta and Bread sticks, and BONELESS CHICKEN WINGS They brought the wrong pasta and the wrong bread sticks,and brought me bone-in wings. I had called into the store and got a credit for a future order, but never used it. My husband ordered from them again tonight, without me knowing, so we didn't use our credit. He ordered a Salad, Garlic Cheese Bread, and Alfredo Pasta. He asked for LOTS OF RANCH for the salad and we like to dip our Garlic bread in it as well. I guess our order got delayed that we made at 7:15 Our order came at 8:53 I immediately checked to see if there was ranch and there was NONE, not a single drop. I told the kid I wasn't happy about this, I am not going to eat a salad with no dressing. He said they close at 9, so he can't go back and bring us ranch, and that he had "a really hectic day" So we decide whatever, we will eat the salad tomorrow when we get the ranch. Open up the Pasta, and its some red meat sauce pasta, NOT ALFREDO. Take a bite of the garlic cheese bread and its FREAKING COLD AND HARD. Oh, and I've included a picture of the brown lettuce leafs on the salad. DO NOT ORDER FROM HERE. ORDER FROM PIZZA GUYS - I personally know the owner and they are HIGH QUALITY and value customer service. I will also be posting this review on my NextDoor Neighborhood Community, as well as our Facebook neighborhood page. And I am going down there tomorrow and demanding my money back for my last 2 orders. Absolutely ridiculous! read more

Straw Hat Pizza - Nasty brown lettuce slimy leaves in our salad - Pizza Near Me - Fairfield, California

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I placed an order an hour away, knowing that this spot is on the drive home, the app said my pizza was ready to pick up, but once I arrived there they said they didn't receive my order, and would make my pizza. The worker then said it was because their phones were being weird, and wasn't showing any sign of empathy for myself or people who have been inconvenienced. This establishment should just train their employees better, if the mistake was a error on their part they should try to at least off a free drink or something!!! It wasnt until I complained that she offered something. Smh. Never again. read more

Howdy once again! I am a huge fan for Strawhat Pizza. The Friday Crew (Veronica and Blisa) are fives! They are BY FAR the best managers/employees and I wish they worked on Sundays! For the most part, I think these two are the glue that hold the business together; and they really cater to my son and me. I have voiced disappointment about how the Sunday crew makes the pepperoni hot hats. They lack cheese and the sesame seeds and it is slightly disappointing. Therefore, I will have Blisa and/or Veronica make it more me on Friday and I will just reheat on Sunday. THANKFULLY Veronica and Blisa have helped me in a huge way and they really are spectacular! They are my go to crew on Fridays!!!! read more

If I could leave negative stars I would!! Straw Hat isn't the old school Pizza Hut no more. Garlic twists were overcooked and didn't taste like garlic Parmesan-just regular bread. Chicken wings were $7 for six and they're soooo small a one year old could eat all six and still be hungry. I have never left a review, but I had to do this one!! STAY AWAY STRAW HAT PIZZA IS HORRIBLE!!!!! read more

Straw Hat Pizza - Chicken Wings - Pizza Near Me - Fairfield, California

Ordered the buffet and the food was good, not much of a selection for a buffet. I was the first person there when the buffet opened, I sat down and waited for the warmers to get turned on and The pizzas to get put out. When I sat down to eat, I noticed all the old food under the warmer and on the side. It really grossed me out read more

Straw Hat Pizza - Pizza Near Me - Fairfield, California

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Best place for kids birthday pizza party! Clean- convenient- super friendly staff and also a free show on karaoke nights! Best pizza too and coupons for us frugal parents! Recommend x 10! read more

Straw Hat Pizza - Pizza Near Me - Fairfield, California

I enjoy going to this classic Straw Hat Pizza Place my favorite is the barbecue chicken with the cilantro... the owners in the staff are phenomenal and give great service.. very family-friendly, Thursday ,Friday Saturday Night karaoke in the parking lot read more

This was the most amazing pizza I've had! Everything was hot fresh and delicious, especially the groovy twists!! I wish we had straw hat in Canada! read more

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This place is awesome! Love the atmosphere and the Karaoke Saturday's. If you pizza and love to sing, this is the place!

Husband picked up dinner tonight from this place. We ordered half n half. Since I want only the cheese pizza I ended up with 2 slices n the rest are burnt cheese =waste (medium pizza) How is that the crew didn't notice this?? Out of the oven to the box... I bet even they wouldn't eat this pizza. Lame! read more

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Straw Hat is back! It's been awhile since I've lived near a location. It has always been one of my favorite pizza places. I came here today to celebrate a family birthday and it's my first time visiting this location. The karaoke night was in full effect when I came in with my family. I love karaoke! We were helped by a friendly blonde girl at the "order here" counter and she was very attentive and knowledgeable in answering our questions regarding the menu. She also checked on our table later to make sure we had everything we needed and were enjoying our meals. The pizza is just like I remember. Super delicious! The Garlic Parmesan Twists in particular were cooked beautifully and tasted great. It was a fun family evening and we'll definitely come back for more! read more

Great taste pizza, twist love the garlic bread

What a mess very bad customer service was just hung up on by Veranica on the phone when trying to figure out a problem I had with help after spending money on a deal I was trying to use have made a compliant to help and corporate office waiting to hear back from Scott they have just lost all of of service. read more

So, let me start my review by saying my order was placed 15 minutes before close. The customer service is amazing as well as the breadsticks!! Let me tell you about the breadsticks!!! I have literally WRITTEN HOME ABOUT THESE THINGS! The pizza... could use some improvement. The sauce is nice and flavorful however the crust has always been kind of dry, and the cheese tastes rather plastic like and has an off putting aftertaste. I will continue to order from here because the customer service and twists are AMAZING. The pizza is kind of an afterthought. read more

Straw Hat Pizza - Bread Garlic Parmesan Groovy Twists - Pizza Near Me - Fairfield, California

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Horrible pizza place. They have no idea what they are doing especially when it comes to Door Dash. Don't waste your time

Pizza tasted like a frozen pizza so not worth the $13 in my opinion:/ the garlic cheese bread was good though

So this is my first time trying their pizza and I have to say that it was perfect. It exceeded our expectations. My family and I enjoyed it very much. Will be coming here again. read more

EMMETT. You are promptly greeted when you approach the counter to order, they take the time to make sure your order is correct and priced right. The pizza are hand made and taste great. That why I give them my repeat business at least couple times a week. read more

Great, Fresh-tasting Pizza done right! The employees are really nice and professional. . You'll enjoy the yummy chicken wings, hot hat sandwiches and other delicious menu items as well read more

Best pizza I've had in a while. Must come and try its hard to find good pizza places like this now days

This place is not good if you're on lunch break. Called in a sandwich order right when I got on lunch. Worker said 15 min. Grabbed a drink from the store next door. Went in and paid. Over 20 min later my sandwich wasn't ready. Asked about my sandwich, another lady said pastrami sandwich takes 20 min. I didn't even have time to get a refund. read more

So I called, I did not enter the place yet. So I called to make a order for pick up. A young lady I don't remember her name but she picked up and I asked for a order of stuffed crust pizza large. She kindly said oh it's only regular size. I said okay can I get that and 1 small pizza. She said 1 large and 1 small. And without saying anything rude I just said, wait I thought you said it was regular size? And I heard like a ughhh and heard the phone slam and she hung up on me. Like? I thought I said something rude or maybe came out wrong but my wife heard the conversation cause she was next to me and she was confused to? I worked at pizza places to and it is a hassle or can get crazy at times and stressful. But I never did some like that? To the point she made me feel like I said some wrong maybe but I was just asking a question. So not gonna call back and I'll order somewhere else. Thank you for past great experience but that was kinda upsetting. read more

I've been to this place plenty of times since I've moved to the area, wayy before it was even Straw Hat but I must say the customer service in excellent!! The owner is very friendly and since we are regulars there he comes out and greets us by name, he isn't one to stay in the back as some owners can be. The staff are all friendly and make you feel welcomed, never rush you and make sure you have everything you need. The area is always clean and accommodating. They even have an area were the kids can play which is nice and plenty of T.V's for the adults. Karaoke nights there are always fun and entertaining. If you are looking for a fun night with good food and company this is the place to be. The pizza is very good and the wings are the best in my opinion. The twist with jalapenos and bacon are the way to go if you like spicy, this is something that is not on the menu but they will do with no problem! They offer monthly specials and discounts for certain careers which definitely helps a bit. Overall the environment is friendly, fun and delicious! read more

This Straw Hat is so good at what they do- the pizza is so fresh and doesn't taste like it was doused in excess grease. They're always on time; I never have to wait, and I've never had an order messed up to this day. My family has come pretty regularly the last six months, and each time, we've had this great experience. I recommend their Bacon & Cheese groovy twists; unlike other pizza places, they're never burnt! read more

My family and I visited this place once since my boyfriend recalled the chain from his childhood. The staff is SUPER friendly. Maybe too friendly if that's possible. The person who took our order hung out by our table while we were eating for several minutes asking questions about our daughter. It was awkward. While I get the whole 'chat it up with your customers' deal - this girl was pushing it. As far as the pizza goes - Meh. It's very plain and I honestly could have created something much tastier at home. They put cheddar cheese (or some other orange cheese) on the pizza so it somewhat resembled a microwave pizza in appearance. They have two or three acrade games (my boyfriend enjoyed those) and I seem to recall the breadsticks not being too bad. Overall though, we wont be coming back. There are much tastier pizza joints around town that have similiar pricing. read more

First Mountain Mike Pizza, then Pizza'n'More now it's Straw Hat Pizza. Inside looks great compared to what it used to look like. They got flat screen tv's so it's a cool place to come watch games and eat. The pizza is good and the service is fast and friendly. Just amazing how much cleaner it looks now. Will be back. read more

Quality pizza. They also got lot of menu to choose from. Staff are so nice. You can do karaoke while waiting for your food or while having dinner. read more

Worst pizza buffet EVER!!! We ate at 11:15 for lunch... Salad was old and wilted. Looked like the only pizza on the buffet was 2 slices of each kind they had left over from the day before. Asked for more pizza and they said oh yes a few more will be out in 1 minute. Was there for an hour they brought out 1 sausage pizza and 20 min later a ham pizza. DONT EVER EAT THERE. I WILL NEVER AGAIN!!! read more

Food is great! Service is awesome! Veronica and Sebastian help desk. Veronica was very friendly and sweet ask her what to recommend for my family size and she picked the perfect one I specified to do to get my pizza double cut she made sure it was Double Cup so convenient Sebastian was friendly also and cater to our needs to make sure are meals was great positive attitude from the both of them very respectable would recommend anyone coming here for lunch dinner thanks to you guys read more

Wonderful service and very delicious food. And specially garlic twist so yummy.. Chicken wings looks fresh & crispy .. worth trying again & again read more

I know customers are quick to only point out the bad, so I wanted to do the opposite (8 Since we've moved 2 the area, my husband & I have ordered here several times with no complaints. I know perfection takes time, and with this pizza parlor, you get what you pay 4! I'm trying the marinara pasta 4 the 1st time tonight & I'm sure we will enjoy it. Thank you for the great food & service thus far! read more

I was envisioning Straw Hat Pizza like from my childhood. Uh, think again Nick! What a disappointing experience. I called in for delivery, I asked do the deliver to my area blah-blah-blah. After I gave her address 3-times, she mumbled "probably" . Huh? , you mean i order, give you my credit card info and you "probably " will deliver it to me? Look Hodgie, it's a "yes or no" answer , not a "probably" answer. She says "I have a customer, you must hold on"... honestly, at least 5 minutes of hearing her in the background arguing with a customer about a mix up on their order, ( imagine that ).she finally decides that yes they do deliver in my area, she takes my order after I was repeating everything three times. It gets worse a hour later I get a call back and they are asking for my address, (they hadn't even left the restaurant yet). Finally one more Straw Hat call, they are not able to find where I live, then could not figure out the how to enter the gate code. Crazy! My Luke-warm pizza was very tasty, and the prices absolutely kicked ass on Round Table. The issues were all communication related, their lack of having any command of The English language was the biggest factor, then their attitude with me because I don't speak Iranian . Next time DiGorno , less headaches. read more