I recently stayed at the Best Western Plus Commerce Hotel in California and had a mixed experience…read more The staff were polite, but the room itself had several issues that affected my stay. The bathroom exhaust fan was barely working, which made the bathroom feel humid. The room felt very congested with two queen beds and furniture packed tightly, leaving little space to move around. The bathroom sink wasn't draining properly, and when maintenance came, they had to remove the entire top piece to get it to drain. It worked afterward, but it looked unfinished and not what you expect in a hotel room. I mentioned these concerns to the front desk and asked if they could offer any kind of service recovery or a small discount, but they didn't provide anything. Overall, the hotel was clean and the staff were courteous, but the room conditions and lack of customer service response kept this visit from being better. Three stars.

This has to be one of the oddest hotel experiences I've ever had, the lack of customer service was…read morehonestly baffling from people in the hospitality industry. The one pleasant thing about our stay was while swimming a staff member lent us some floaties. Other than that, our bathroom shower didn't drain properly and flooded the whole bathroom when we showered. Our neighbor to our ajoining room was smoking cigarettes in their room all night with the TV on very loud making it hard to sleep. I notified the front desk regarding the smoking thinking maybe someone was outside our ground floor window smoking infront of our ac. Nothing. Smoke smell got heavier and thicker in our room so I walked out to speak to the front desk. She asked if I'd like to move rooms, barely looked at the computer and said they're all booked. I wanted to make sure we wouldn't be charged for the smoking. Went to check out this morning, and I wasn't asked how my stay was, just asked if I was checking out and told what they needed. When I asked the morning crew about the smoking, no discount, no apology no nothing. Just a shocked look on their faces. No customer service or apology. The night crew lady I spoke to at the front desk came and knocked on our door after I spoke with here. Came in our room and just sprayed some type of "febrezee" or something to maske the odor. So we got to try to go to sleep in fake flowers in cigarettes. I was also told security was coming like they would handle/remove our neighbor. They were there overnight lol so they really didn't do anything to prevent them from continuing to smoke or removing them. What really blew my mind is we were in a handicapped room. God forbid anyone with medical or health issues was staying there and treated like that. Every time I approached the front desk, they were talking to a co worker and you had to wait to get help almost as if I was interrupting them. I'd suggest staying elsewhere if you'd like to get your moneys worth. I also booked online since they've advertised as having room service, room service is a Denny next door that's burnt down. Unfortunately that was one of the main factors for choosing here for us, I hope they update that for others to avoid making the same mistake we made.

Come here often. This place is clean. I Can relax, shower and simply be comfortable…read more They have a pool + jacuzzi. I like how clean the rooms are

The only reason I'm giving two stars is because the staff was nice. With that being said the place…read morelooked disgusting. The walls are grimey, gym had about 4 machines that were old and the gym itself was out of service, they had wha appeared to be abandoned cars in the parking lot, some areas of the parking lot (like near my room) were dark. No lights and with people hanging out in their car made me feel like someone would break into my car as soon as I went to my room. The hotel was clearly missing a sign which made it look unprofessional. As soon as I stepped into my room I felt like I would get infested with bed bugs, the room smelled weird, it was super dimmed, the lights to the bathroom were outside the bathroom. I absolutely couldn't stay here. I had to book my stay elsewhere. Overall, this place needs to be repainted, get their signs and lights fixed, tow the abandoned cars in the lot, and update their rooms. The whole place in general looks tired and worn.

NO deposit required at check in! NO parking fees as well! Front desk is professional and polite!…read moreMotel is conveniently located to chevron and 76 gas stations. There are several restaurants and convenience stores nearby! Amenities here include: ATM machine, complimentary coffee from 6am to 10am, elevators, guest laundry, ice and vending machines! In the rooms you get a flat screen cable TV, microwave, refrigerator, washing sink, dressing mirrors, L-shaped upholstered banquette seating bench, wooden table with chair, a telephone, air conditioning unit and complimentary soap! Only issues here are No fitness center! No swimming pool! Also you sometimes get to hear traffic noise due to close proximity to a busy road! Ice machine was not dispensing ice!

Disgustingly dirty room, smelled terrible, roach crawling under the bed, dirty sheets & nasty dirty…read morefloors. I WIL NEVER BOOK ANOTHER MOTEL 6 in my life. I booked this room for convenience due to having to attend a funeral in the area and I was so so disgusted by the turnout. Beds weren't queen sized as booked just so wrong and management was terrible with handling the situation.

I'm happy to say since they have renovated and added hotel this place has quickly flipped from a…read moresad casino to posh and more welcoming. I used to tell my friends I have zero interest goi g here but now it's on the radar as poker player again

Disappointed by Lack of ADA Compliance and Inappropriate Questions…read moreI had a terrible experience at The Bicycle Hotel & Casino regarding my service animal. Despite federal ADA regulations clearly permitting service animals in public accommodations, staff refused entry and crossed the line by asking inappropriate, invasive questions about my disability. Under the ADA, businesses are only allowed to ask two specific questions: 1. Is the animal a service animal required because of a disability? 2. What work or task has the animal been trained to perform? Asking details about a person's underlying disability or medical history is a violation of privacy and unlawful. The staff's lack of training on ADA guidelines and respectful customer service was extremely disappointing. If you rely on a legitimate service animal, be prepared for hassle, improper questioning, and access issues here. I hope management takes immediate steps to properly educate their team on federal service animal laws and basic accessibility standards. That detail makes the situation significantly worse -- suggesting anyone leave an animal inside a vehicle in Southern California during July is not just negligent, it's suggesting an action that violates California state law. Under California Penal Code 597.7, leaving an animal in an unattended vehicle under conditions that endanger its health (like summer heat) is illegal.

The bed was like a diving board, so firm it hurt, checked the tag and it was one of those kinds…read morethat doesn't need a base/box spring...because it essentially IS one. Very clean, very nice bathroom, but no microwave, table, or fridge, and if you lose something (like your glasses) there is no phone number at all. Room #1 kinda loud, people coming and going a lot all night. My male bestie and i were asked repeatedly if it was just 2 people (like we were going to start a party at 11/midnight when we got there), and then asked if we were related (he's tiny Japanese, I'm a tall full figure Scandinavia), then if we wanted the hourly rate, even though we originally asked for two beds but it was way more $ so we decided to share ($60 for 1 bed, $90 for 2). I like to think I DON'T look like a hooker.

Never come here this place is disgusting they didn't even change the sheets before we got in and…read morerefused to give us a refund after. Don't comer here.

This passed Saturday we came into San Fernando Valley. So before we like to stop for a charge here…read moreAnd stretch our legs So came twice here and before we headed back There's always chargers open even on a Saturday night late. We walk in the casino to get a drink and food I have to say our time eating here Chicken tenders fries and club soda's with lime From a bar was excellent really fresh chicken so juice and tender too. A-lot to see with TV's And people watcharound Kentucky highlights was the best History was made this Saturday just saying!!

Stayed here for a night. I was happy with the room, it was clean, and fairly modern. The staff was…read moresuper friendly and helpful which made the stay so much more enjoyable after a rough day. As far as food goes, I ordered a slice of pizza, a burrito, and a double cheeseburger (recommended by Julissa at the front desk). The pizza seemed cheap and wasn't enjoyable, the burrito was loaded with far too much guacamole to the point where I didn't taste anything aside from guacamole. I had to throw it away. But man the double cheeseburger was amazing. It was a great recommendation from Julissa (Thank you!). If I ever come here again the cheeseburger will be my go to. Almost looked like a real Krabby Patty

Amazing. Went Well. Great Air Conditioning. Great Reception. Great Heater. Firmly fit my…read moreaccommodations to my standards.

Payed 200 bucks for the jacuzzi room.. the jacuzzi didn't work.. no toilet paper.. no towels.. and…read morethey refused to discount me.... explained ""next time, I'll give you a discount ""

First off i have my wife and my 2 kids with me. As soon as drive into the complex I see 2 giys…read moredrinking beer in the parking lot by the check in office. I get checked in go to our room as we're walking there's guys walking around with beer no shirt on. A few other individuals that where up to no good standing outside you know they're selling drugs. But I thought to myself it'll be fine as long as we can stay in our room. We go in the room and everything looked good until we started to go to bed. The sheets were stained and you can tell sheets had been use and not changed. The beds smelled like poop!! I immediately walked my family to the car and left. We had to sleep in our car because nothing else was available. I couldn't put my family through this. Place felt unsafe and dirty

Competitively priced and Newly renovated motel with clean rooms! Motel is conveniently located to…read morelots of restaurants and stores! Customer service here is great and they waived the cash deposit requirement for me! The front lobby is also decorated with Halloween stuff. Amenities here include: swimming pool! Complimentary WiFi! Ice and vending! The rooms come equipped with a flat screen TV! coffee maker! Refrigerator! Microwave! Luggage rack! Study desk with chair! Bedside chargers for electronic devices! Complimentary toiletries! Only downsides here are: NO laundry room! NO fitness center!