Based on the previous reviews I read, I thought I'd have a good experience. Unfortunately, I was…read morewrong. They took their sweet time since I was being charged by the hour and I ended up having to pay $1,853.75 because they turned what should have been no more than a 6-hour job into 10 hours. To make matters worse, I still spent the next morning packing up the refrigerator and remaining items they left in the pantry which they were supposed to do as apart of the move.
Details: I was originally quoted $150 per hour, but before the movers started I was told the price would actually be $179 per hour because I booked the service the same day. While I was notified before the job began, the quote I originally received was already for same-day service, and the person I booked with knew I needed the move done immediately which made raising the price in that moment felt unreasonable. Still, I moved forward thinking that it wouldn't be more than 5 hours given the fact I already packed the majority of the house myself.
I was sadly mistaken.
As I mentioned, the Packman movers were paid hourly, and the team of 3 turned what should have been at most a 5-hour job into a 10-hour job.
For perspective, the last time I moved I used a different company that also sent three movers to my same layout -- a two-bedroom, two-bathroom townhome with the same amount of stairs inside and outside the entryway. However, that previous company fully packed my entire home, moved everything to the new house, and reassembled my beds and desk all within 10 hours total.
This time, however, I had already packed the majority of the house myself -- all clothing, bathroom items, and most kitchen items. The movers only needed to pack the refrigerator and one remaining pantry with five shelves, wrap furniture, and load the truck. I have multiple pictures as proof of this.
Yet somehow it took this team of three men SIX hours just to disassemble two beds and wrap a couch, four small dressers, the dining table, 6 small chairs, two desks, and two office chairs. Nearly everything else was already packed in moving bags and boxes and just needed to be loaded into the truck.
By the time they finally brought everything to the new house -- which is only 10 minutes away -- it was after 11 PM and they started at 1:40. They did not reassemble the beds or desks, did not unwrap the furniture, and left boxes and bags scattered throughout the home. They also left doors unlocked at the old home and left the patio door wide open when they left, which is incredibly careless.
To make matters worse, the lead mover, Sam, signed the contract on my behalf WITHOUT my consent when the job was finished. I did not notice until after I paid and requested a copy of the receipt. My aunt was present at the time and can confirm this.
I called the company the next day after seeing the condition my old place was left in and left a voicemail explaining my concerns, yet no one returned my call.
Unfortunately I paid via Zelle so I cannot dispute the charge, but I will be filing a formal complaint regarding this experience. I strongly encourage anyone considering this company to carefully document their move and review their contract before signing. Based on the service I received, I would never recommend this company to anyone else. Truly a nightmare.
The price does not match the service, and the overall experience was extremely disappointing. Please save your money and choose a company that values professionalism, efficiency, and customer care.
