I needed new windows and new sliding glass doors. The previous owners of our appartment had put in…read morethe cheapest possible units with the cheapest possible labor. With regards to the heating of our home, the windows were no better than screens. I reached out, looking for windows and installers. I had a few people come in and estimate the job. None of them impressed me until Greg from Windows on Washington came over. He walked me through several options and explained how the windows they used were manufactured and why. Windows on Washington got the job. My windows and my doors were being manufactured. So they sent out a wonderful gentleman to get the final accurate measurements. Great guy. After that, communication was wonderful as were were assessed of the stage we were in. This included when we got the email and calls explaining that, since we were on a higher floor, they needed to bring in some equipment to lift the new doors up to our balcony. No surprises. Installation day was amazing as Joon and his team came in, got everything into place, and cleaned up the areas to better than when they got here. Joon then went over the features on our windows and even explained how we get to and clean the outsides of the glass. Wonderful man and amazing team. Since then, we have gotten copies of our warranty and the guarantees. And the company has reached out twice to ask if we have any questions and to ensure that we are happy with our windows. We are. We are very happy with our windows. Almost as happy as we are with the people who got them into our home.

Did not read my request before messaging me. Asked me lots of questions only to arrive at the fact…read morethat it's an interior door which they do not do. Which I stated in the initial request

Yep, another five star review for American Windows…read more We received three estimates for replacing three windows, a French door and a picture window. American Window undercut the estimates of the other two vendors by a substantial margin. We also really liked they only asked for a modest down payment. Jay was our sales contact at American Windows and he was absolutely great. He has an engaging personality, and kept all his commitments to us. We appreciated that when installation day came, he swung by to ensure all was going well. Oh, how did the installation go? It was fantastic. Not only did the windows and door come earlier than promised, the American Windows crew came on time and worked quickly and professionally. We were amazed that the whole job only took 4 1/2 hours to complete. The windows and door materials are high quality and we are very satisfied with the results.

After a frustrating, high-pressure sales pitch from another company, we turned to Reddit and saw…read moreincredible reviews for American Windows and Siding. We decided to drive an hour out to their showroom without calling first. Even though they weren't open yet and are by-appointment-only, Phil greeted us without hesitation.It turned out they couldn't take on our small window sill repair since they didn't install the original window, but Phil helped us anyway! He gave us repair ideas, explained potential causes, pointed us toward the right tools, and gave us contacts who could help. To top it off, his cuddly dog Wilson kept us company, and Phil even recommended a local spot for lunch since he knew we had a long drive. We are completely speechless at his kindness and support, despite not even being paying customers. Based on this first impression, we would work with Phil any day. The world needs more people like him!

I hired Metro Windows & Glass Repair for a small job (replacing the glass in a cracked double-pane…read morewindow), and it was a smooth and quick process from start to finish. We'd had trouble getting a contractor for such a small job before, so I appreciated that. They were able to come for an estimate the day after I called, and scheduled installation very quickly after the glass arrived less than a week later. The work was done in under a half hour, looks great, and they left no mess or trace at all. The total cost was $295, which felt reasonable to me. I'd happily hire them for similar work in the future!

I read nothing but good reviews about Sam when I was looking to replace a window with a broken…read moreseal. Sam lived up to the high rating he's got here on Yelp. Sam was out to provide a quote the day I contacted him. His price for the replacement glass and labor was certainly fair. He kept me updated on the status of my order. And he and his partner took care of the fix quickly and courteously on the day they came out to complete the job. I would certainly hire Sam again should I need future window and door work. He's a genuinely nice guy, skilled at what he does, and I'm very happy to have found his business.

I had a really great experience with ZEN Windows from start to finish. What I liked right away was…read morehow casual and easy everything felt, no pushy sales tactics, just straightforward and friendly communication. They were super responsive anytime I reached out with questions. Emails and calls were returned quickly, which made the whole process feel smooth and stress-free. They also got someone out pretty fast to measure the windows, so things kept moving without delays. I ordered 10 windows for my townhouse at the end of February, and everything stayed on track. The windows came in April, and installation was set up for the very next week, exactly how they said it would go. The install team (two guys, led by the amazing Mark) was awesome, very professional, worked efficiently, and took the time to protect my floors and furniture. They cleaned up as they went, which I definitely appreciated. Scott, the owner, stayed in touch throughout the day of installation and honestly throughout the whole process. I had a couple of window and sash issues but Scott was amazing and the kind of communication and follow-through really stood out. Overall, I couldn't be happier with the experience. They did exactly what they said they would do, and the customer service was top-notch. I'd definitely recommend ZEN Windows to anyone. It really was a calm, "ZEN-like" experience. Haha!!

Zen Windows [and doors] installed a replacement Pro Via front door and sidelites as well as a…read moregarage entry door. The workmanship was perfect. The entry door is exquisite. I previously used Zen to replace French Doors. I highly recommend Zen. And no down payment is required. Pay once the products are installed

Regret!!! That is the feeling I had shortly after signing my contract with Freedom Roofing and…read moreExteriors. I wanted to go with a local, small business and I thought I was making a good decision. However that decision came crashing down. After signing the contract, you need to put down a deposit so they can order the materials. I was waiting for the initial check from my insurance company. The Project Manager, literally would call me every day asking whether I had received the check. I told him I would let him know when I received it. On a Monday or Tuesday (exact day slips my mind). I told him I would have the check on Friday. The Project Manager STILL called me everyday checking on the status, even though I had told him when I would have it. When I gave the initial deposit, radio silence. While in this waiting time, I discovered a leak coming through my sons ceiling. Pretty much every roof around our house, the contractor had tarped the roof. Freedom had not, they said the insurance said it didn't need to be tarped. I believe that some of the other contractors took the initiative to tarp the roof prior to the insurance company coming out to protect the roof. I wrote a scathing e-mail to Freedom and they took pictures of the damage and submitted the claim to my insurance. (They said if insurance didn't cover the claim they would do it for free. A decent gesture, but since insurance covered it, more $$$ in their pocket. More on this later) I was told materials would be delivered between X time and Y time, and please have your vehicles out of the driveway. Materials came before X time and my wife had to move the cars, while dealing with 2 small children. I received a call from Freedom telling me they were going to be getting to my roof soon, and would let me know when the roofers would come. Imagine my surprise when I go down stairs on a Saturday morning at 7 am and there are roofers prepping to start my roof. No call, no nothing. My roof, took about a day and a half for the roofers to complete. My neighbor, with a much larger, more complex roof. Less than a day. Back to the ceiling leak. Freedom came and took pictures and sent them to my insurance. After not hearing from my insurance company for a while they asked me to follow up. I called and they didn't have a record of the submittal (this was my insurances fault as the insurance person handling my claim had left the company). A few days later my Project Manager from Freedom called as said the claim had been rejected and they were submitting final payment information to the insurance. A few days after that, my insurance called to say they had approved to claim. The Project Manager straight up lied to me!!! The insurance company would have called me if they had rejected the claim. Ceiling in my sons room gets painted. The painter they used was awesome! Best part of the whole experience. A sub-contractor. Then the calls/text begin again wanting money again, Project Manager screwed up invoicing, so he had to fix that. Pretty much the whole 6 month process has been a horrific nightmare. My neighbor asked who I used for the roof and I told him not in a million years would I use them or recommend them to anyone.

Freedom Roofing was very easy to work with. Cam came out and did an initial inspection. He helped…read moreme call in a claim to my insurance company. He was mild mannered and not pushy. He was knowledgeable and flexible about meeting times. It was easy to communicate with him thru emails and texts. The crew that replaced our roof worked as a team starting and finishing the job in 5hrs. Clean up afterwards was perfect. I definately recommend Freedom Roofing.

The customer service was deplorable. I called to request an evaluation and a service estimate, and…read morethe interaction with a woman was extremely poor, with nothing but monosyllabic and unhelpful responses. If this is the level of service they provide during a simple phone call, I can only imagine what their service is like once they are actually doing the work. No, thank you. I will be taking my business elsewhere. I can easily see how many potential customers they must be losing due to this kind of attitude.

Daniel came out, measured went over options for a new door. Delivery and install was a littler…read moresooner than promised and very clean and easy. They sell quality products you can't get at home centers

This substandard work is not the level of quality we were expecting based on Mr. Lukkes's…read morerepresentations during the contract negotiation. As a result of Screen's & Glass, LLC's failure to complete the work as agreed upon, we are now in the process of obtaining an estimate for the cost to rectify these errors, including materials and labor.

Clear and Concise communication, arrived when he said he would. We had a glass pane replaced, he…read morecame on a Monday to take measurements and place the order. He installed Wednesday afternoon. Good quality product.

Fantastic window replacement experience!…read more Potomac Window and Doors 703 963 6296 Local family owned company. Owner provided no pressure estimate. Owner communicated after the estimate, scheduled the work and participated in the installation. The quality and price can NOT be beat. Over the last couple years I've had every major window company provide me an estimate. Every company gave a high pressure sales presentation with an estimate that was insanely high. Don't waste your time with the companies that advertise constant sales, its a scam! Call Mike at Potomac Windows and Doors, I'm confident you'll be as happy as I am that you did.

We had three windows replaced. This father/son team did superb work and we are ecstatic with the…read moreoutcome! Would highly recommend.