The good was the sale of my car back to Subaru. The sale price was very good what I was hoping for. The bad I am owed a check back from the car sale. Was told the accountant was off and the check would be sent. That was on May 15th. Still waiting. I've called and left 2 messages still no return call. Very poor follow up. read more

I had my Subaru ascent for 60000 service. Kendall provided an excellent service, explaining every point. That kind of service takes 6-7 on average and for the time being I was offered a loan car as a courtesy of Subaru North. My car got also a complimentary wash, which is highly appreciated. I am very happy with my experience, how smooth the car runs now and will definitely come back for my next car service. read more

Subaru of North Orlando - Loaner car - Car Dealers Near Me - Sanford, Florida

Worst sales person I've ever dealt with. Very condescending. Ultimately left after he didn't take my offer to his manger. Texted me two hours later and said they accept my offer. After chuckling in my face at his desk. I didn't go back. Very unprofessional and disrespectful. Most surprising part to me was no manager reached out to see why I didn't come back in. read more

Total SCAM!!! STAY AWAY! Will negotiate the purchase of a car. Have you fill out a credit approval and then tell you they can't get the car. What kind of a reputable dealership is deliberately ruining your credit. read more

The GM Joe is very approachable and attentive, the same employee team has been there for the 6 years I've been goin there so the staff really operates as a family. Although each person in the service dept is helpful, very kind and patient it's Kendall who has personally helped us more times than others. Always greeted with enthusiasm, will predictively know exactly what we are there for regardless of how long it's been since our last visit, but even knows my soda preference which I don't believe I've ever announced to anyone. Subaru North Orlando has a service department that defines what service means. I love how they celebrate their staff in the garage with banners over their bays read more

The best of the best! Extremely knowledgeable, fast, friendly, and fair. We had a car issue that no one could figure out. We went to SO many places and everyone was stumped (or would say they fixed it, only for the issue to happen again). Jason and his team worked tirelessly to get to the bottom of it and didn't give up on us! He communicated throughout the whole process and was SO helpful and transparent!! Thank you, thank you!!! read more

The service department does not stand behind their work and do not know what the they are doing. Charged me over $1100 to fix AC in February 2025 and it stopped working at the end of May 2025. They said I need a new blower and resistor which will cost an additional $824.83. Why didn't they fix those in February? They basically stole over $1100 from me. In Feb 2025 they said I need new front lower control arm bushings. Now in June 2025 I don't need bushings but need new front axles instead to fix the clicking when turning issue. They don't know how to properly diagnose problem. We have been telling them about the clicking sound when turning for over a year and now they are the saying front axles need to be replaced. Glad I didn't pay over 1000$ to fix the bushings then . I'm done with Subaru North Orlando after 10 years as customer. Update 2025-06-15: I took the car somewhere else. Turns out I don't need a new resistor but instead need a new control panel. Once again, Subaru North Orlando is terrible at diagnosing problems. The 4.8 stars must be for Mastro Subaru (previous owners) and not for Subaru North Orlando. read more

Look, I'm going to be brutally honest here. My fiance and I came in on Oct. 4th because she needed some new brake pads for her Subaru Crosstrek which had 59876 miles on it at the time. She did bring up some other concerns with her car which they did check up on. But then not only were they unable to find the Platinum coverage warranty she had on the car (granted it was a third party warranty yet the other Subaru dealership at 9951 S Orange Blossom Trl, Orlando, FL 32837 was able to easily find it), but they included an attached sheet of other problems her car 'had' that amounted to $7243.22 after including tax. And that didn't include getting her brake pads replaced (they instead wanted to do a brake fluid cost, which not only cost $130 but wouldn't have fixed her need to REPLACE THE WORN OUT BRAKE PADS THAT WE CAME IN FOR ORIGINALLY). The one that really got me though was the $2591.95 charge because the A.C. Evaporator and Condensor were 'leaking' (A.C. was working just fine and this wasn't an issue the other dealership mentioned above addressed). Lastly, we were rushed out the door to be given a rental car without any time to discuss this massive bill between ourselves and with our friends, and thankfully we were able to sit down and call others for fifteen minutes without driving off so we could go back in, end up talking to the other receptionist (guy who helped us, Zachary Marshall, had already clocked out after rushing us out), and Kelly Johnson (the reason this is a 2 star review and not a 1 star) was able to help us cancel the rental car, get my fiance's car back, and pay for the only thing they'd done in the hours we were there, the inspection. They hadn't even flushed the brake fluid like they suggested, so I only had to pay $200. And then she took her car the next week to the dealership mentioned above and we had none of these issues, and now her brakes work like a charm now that they have fresh pads. So to sum it up, we were upcharged unfairly, misdiagnosed on issues by the mechanic, and left high and dry by the original person who helped us check in. read more

Back in Nov 2024 I had such a great deal of difficulty with Subaru North Orlando that I had to involve Subaru Corporate. I thought it was resolved after they had it for over a month but sadly it is not. It did entail a dried crack drain hose and even then they put the right door seal on the left door(yet another trip ONCE they got the part). I am still getting water in my car. flooding the driver's floor & under the mat. I've used 14 Damp Rid bags already trying to save my car from rusting out from the inside. It a 2019 Ascent with barely 25K on. I love it & really want to keep it in great shape. I brought it back in on June 20th for an oil change & to have the water issue checked out. Kelly said it was a blocked hose & I could easily flush it out at home. I asked them to do that as I am 69 & getting up to flush out the hose of the sunroof is something that is not easy or safe for me to do. 4 freaking hours later, I am told the hose was pinched & melted shut. They don't have the part & don't have a loaner car. They would contact me as soon as they had the part. So home I ago & oil was not even changed. It is almost a month now and not a peep from them. My UNBELIVEABLE thoughts are 1. Subaru would make such a poor quality hose that it would melt shut, pinched or otherwise. 2.This is the same area that I had the issue with before. They say it's a different hose. At least they said this is still covered under the original repair warrantee. 3. The part (just like the other time) takes so long to get when a local shop tried to get the part and it was in stock at the warehouse & would only take a few days at the most. 4. That I should be the one having to keep following up on this. The excuses I get are varied(they had a bad tel# even thou they had contact me previously & we have been bring our car there for years) and plausible but way too many and the lack of follow up, I am no longer buying it. read more

GREAT SERVICE! I recently took my Subaru Solterra EV to Subaru North for repair service. The reason: when pulling out of a friend's driveway, the passenger side of my car mirror hit the gate and the entire mirror was dangling with wires hanging out everywhere :( I can't say enough nice things about Jason Lance and his staff. Jason made sure we had a courtesy car during the repair process and kept us fully informed as he ordered parts, etc. I live in Winter Park and was surprised that this dealership was only a 20 minute drive. I don't usually leave reviews but this service was truly noteworthy. read more

They love to sell you a vehicle.But once you pay , even for the maintenance contract , you can never get a call back or speak to a humanbeing. I have left 3 messages and spoke to our salesman and they assured me a call back AT LEAST. But nothing has happened, I am sorry I bought from this dealership. Car is good to great but still has some defects for adjustment. Nothing major but not even a courtesy call.EXTREMELY DISAPPOINTING read more

We're newer to the area so I looked up our closest Subaru dealership to schedule service regarding a recall letter for brake shuddering we received for our 2023 Ascent. The girl who answered was condescending & unhelpful. As soon as I said "recall", which is stated on the letter, she snapped at me & said it was not a recall, it was a warranty extension. When I asked about the timing we had to get it addressed, she again snapped at me & told me to read my letter. This dealership is 5 miles from us, but we will be driving another 20 miles to the next nearest dealership. If this is the face to your customer before we even get in the door, I can't imagine how bad the service is in person. I've bought 3 Subarus in the last 7 years, but I promise my next one will not be from here. read more

Sold me the wrong part. When I first called to ask about the air filter I needed the parts guy on the phone was noticeably impatient with me I asked was he sure he had the part, and after a loud sigh he said they had all the air filters. I came on different day and the man I talked to in parts seemed to know nothing about my car couldn't answer any questions, or help me find other parts, he brought me a box with the air filter in it. The part number on the box was correct so I bought it and went home. It wasn't until I tried to actually put the air filter into my car and saw it didn't fit that I realized it was a totally different air filter they had placed inside a box with the correct part number. When I went back to return the part I asked to speak to the parts manager but he was not there, so a different manager helped me. He tried at first to convince me that the number on the side of the air filter was not a part number but something else, even though it said the words part no next to the air filter number, and that was an actual part number but was for the wrong air filter. that did not fit my car He agreed to give me a refund. and I left. This is the second time they sold me the wrong part, the first time was when I ordered a fuse from a parts store online and it was shipped from this location. The part did not match my car at all. I will not go back to this Subaru Dealership ever again. read more

I have purchased 4 cars from this dealership. David White is an awesome guy. He is so knowledgeable about the vehicles. Every time I go in he is always helpful and nice. He's is the guy to buy your next vehicle with for sure. read more

Orlando's best! The only place I trust for my car needs. Jason and his team are phenomenal.

Every single visit I am blown away by the service from Jason lance and the entire crew at Subaru North Orlando. I was in and out of the dealership in less than an hour after an inspection, oil change, filter change, tire rotation and car wash. (They probably did even more but I don't remember everything.) In all, I received 5-star service from a 5-star team without breaking the bank! They put the service in customer service and this is why I drive all of the way from the other side of Orlando. This team is best in class. Job well done! I can't wait to go back for my next visit!! Honestly the best service in the entire state and probably nation! read more

I have always had my car serviced at the dealership where I purchased it, no more! Subaru North has instituted a 3% service fee to anyone who uses a credit card to pay for their service. There are plenty of quality places that don't play that game. It's just another way to rip people off and stinks of greed. Just like gas stations that charge 10 cents a gallon more when you use your debit/credit card. Don't shop there, unless you pay cash. Do what's best for you, the consumer. Additionally, not everyone can afford to pull $1600 out of their bank account for a scheduled maintence service. Especially when you're on a fixed income. So I will find someplace else to get my car maintained and when it's time for a new one, I will find a dealership that actually values it's customers. read more

I knew what I wanted when I walked in so no selling me a car needed. Keith Hill helped with the process of test driving, trade-in etc. Very professional read more

What a wonderful and refreshing experience. I leased a car yesterday and every single person we dealt with here was kind, helpful, professional, knowledgeable... I can go on and on. This place is honest. n We had dealt with and called other Subaru dealerships in the area and did our research thoroughly this time. Other Subarus were offering 3000 less for our trade in! This dealership was honest and accurate from the start. Everyone from, Nick, John, Angel, Lyle were amazing. Thank you so much Subaru North Orlando, Sanford. The best experience I have ever had buying or leasing a car. You deserve more than 5 stars! read more

Terrible service, poor communication from the dealer and they took longer than the estimated time. They fixed my car but now the car has something wrong with the driveshaft that is noticeable when I accelerate the car. I informed them what was happening and to this day I have never received a call or email to see what happened and when I could return the car. I do not recommend that dealer at all. read more

I made an appointment on the Subaru app to have my oil changed. I get there and wait 10 minutes for someone to check me in. That person acknowledged my appointment and then said that they don't take appointments, it's 'first come first serve' and it would be an hour. All this is happening while I'm seeing 2 mechanics sitting in the corner doing nothing. Why did the app let me make an appointment if they don't take appointments. BTW - the dealership is 30 miles from my house. What are royal waste of time. read more

I don't trust this dealership at all. I brought my Subaru Legacy to Subaru North for a 100k mile service and a diagnostic for a check engine lights. I already knew the code that the car was triggering, a code for a bad O2 sensor. That is a $175 part. This dealership quoted for a full rip and replace of the catalytic converter and quoted $3800 for the part and labor with a total quote of nearly $6,000. When I pushed back on their quote, they were very condescending. I took the car to another mechanic and had the correct work done, including the 100k mile tune up for $2200. My car runs great. Be weary of this dealership. They are using suspicious service sales tactics to make up for low vehicle sales. read more

Great experience. Went for an oil change at 7am and the staff was already super nice and friendly. After a bit they said the start stop battery on my Subaru XV hybrid was dead. Unfortunately I was out of warranty and this cost $800 . Needless to say I was super unhappy at the thought of having to or retry much shell out a G. Thankfully the manager was amazing and covered the battery as like it was within the warranty. I have to say, specific to Meastro Subaru they are amazing. The service has always been obviously above par and also as long as you do maintenance there all oIl changes are free for Life. Definitely worth it to buy a car here for the service and great deals. read more

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As a long-term Subie owner and customer of this dealership, I have to say I'm very disappointed in what I've seen since the new owners arrived at Subaru North Orlando in 2020. For example, they will no longer honor the lifetime oil changes I was supposed to receive with the purchase of my Forester. To get my free oil change now they say I also have to agree to do ALL their 'suggested' service items (at their inflated pricing). Guess the new owners don't like honoring old commitments so they can save a few dollars. Well, time for me to look for a new dealership when I buy my next Subie or have to service my current one. read more

OMG customer service a plenty here. I walked in, customer friendliness, went to part, fast and friendly and above beyond, it was like they trying but so natural. Everyone one through the dealership was friendly- makes me want to buy another Subaru... keep up the great customer service... read more

Subaru of North Orlando - Showroom - Car Dealers Near Me - Sanford, Florida

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DODGY When I picked up my car they tried to over charge me $160 to assess the vehicle and claimed I agreed to the charge when I dropped my car off and signed the agreement. I remember I signed the assessment agreement and 0.00 was specifically listed. When I asked them to produce the document showing I agreed to pay $160 Karen was forced to remove the fee. These idiots still called me 2 months later getting me confused with another customer and telling me the parts were in. read more

NEVER PURCHASE A VEHICLE FROM SUBARU NORTH ORLANDO! Our SENIOR CITIZEN mother purchased a white Ford Maverick with (what we believed) black original rims. She took her "new truck" through the car wash and the rims peeled back THE BLACK paint and this turned to cheap silver paint, which the silver paint was obviously painted over the entire original black rim, BUT THE RIM WAS OBVIOUSLY AGAIN THEN PAINTED BLACK prior to our mother purchasing (with super cheap paint and what must have been a seriously impaired subcontractor) before selling to my SENIOR CITIZEN MOTHER, (including PAINTING OVER the FORD EMBLEM). We called Subaru, they sent the same crappy contractor out to repaint the BLACK ON THE RIMS, which obviously the substandard paint job on rims peeled off again after washing the vehicle ONLY ONCE again. Worst part, we called Subaru MULTIPLE times, and NOT A SINGLE RETURN PHONE CALL! Buy a car from somewhere else, they obviously use sub-standard contractors, and NEVER STAND BEHIND THEIR WORD OR THEIR VEHICLES!!! read more

Bought my new 2021 Subaru Legacy from Subaru North Orlando,Chris Whitlow was my salesman he did an awesome job very happy with the customer service loving my new car! read more

Subaru of North Orlando - Car Dealers Near Me - Sanford, Florida

Service was quick and efficient. A+ experience. Awesome!! Tampa sister dealership also a great experience. read more

Saw online that there is an aftermarket warantee from Subaru. I email the simple question; what does the warantee cost, cover, how long does this warantee last. Got ads from them, wanted my phone number which I would not give. My email bombarded with nonsense about which new car I wanted to buy. I asked again to answer the question and the same nonsense over again. Don't even bother to consider this car read more

I recently bought my dream car (Subaru Outback) from this location and so far I have enjoyed my interactions with them :) When we came in to purchase our car they were very helpful with the process and were extremely patient with my toddler son during the whole time... which was a few hours. And let me tell you there were a couple tantrums in between. They offered snacks and water and let him play in the some of the cars while my husband and I took turns signing papers. We worked mainly with Francis and he was very kind and offered test drives, etc. After you purchase your car you even come back in for a lesson on all your features (which was super helpful!!!) and you can always go back for a refresher. I just had my first oil change with them and it was a smooth process. So far, so good :) read more

I had a warranty issue with my 21 Outback that I had to go to a Subaru service center in order to be covered. I got frustrated by my local Subaru dealership who would not work with Subaru of America and wouldn't return my calls. Thankfully I tried Subaru North Orlando. Kelly was fantastic! She took over the case, worked directly with Subaru of America and made everything super easy for me. She kept me updated as we were waiting for parts and then quickly got me on the schedule. Even though North Orlando is an hour away I will go there for any of my future service and purchases. read more

We visited Mastro to purchase a new vehicle and found the staff was friendly, the store was clean. The test drive was beninge. They had cold bottled water and snacks. Very pleasant greeting, but that's where everything schwifty ended. The negotiation process was a failure and we were left feeling like Mastro was telling us to "!@#$ off, we don't need your business" So that's what we did, we went elsewhere. After calling dozens of dealerships in and out of state, three were found with better deals, one of which was willing to ship the vehicle. We ended up going the cheaper route of the three. We are glad we didn't have to deal with Mastro. We saved a considerable amount of money and got the vehicle we wanted. And we also found out all those extra accessories can be found on Amazon for 40 to 70% off and with two day free shipping. TIP - Don't deal down from the MSRP. Find out the Dealer Invoice and work up from there. Consumer Reports, Blue Book and Edmunds are a few great sources of information to educate yourself. read more

Came in for some service, was offered a "free car wash". Boy did I pay for it. Took an extra hour, got home to realize one of my floor mats was missing and honestly the car looked worse than before. Smudges all over windows, looked like someone went through my console, etc. I don't care how nice the inside staff is, if that's the way they treat my car after I spend hundreds of dollars, I'll spend my money somewhere else. Ps. It also smelled like weed. read more

I hate car shopping as much as anyone. We went in specifically looking to test drive a used Crosstrek They had one but it was a bit above our desired price range. Dave, our sales guy, went above and beyond to make it happen. What I appreciate about this dealership is that it is small compared to the factory versions that are out there. So service became more personable. I can see why my friend referred me there. read more

Purchased a 2022 Subaru Outback Touring mid February and so far pleased with customer service. Some parts I wanted had to be ordered and fortunately came in on time. Service department Kendall was awesome. I hope I will continue to remain please with the service. read more

Terrible place to get your car serviced. Service advisors and techs are not respectful or considerate only care about money...

Id give 0 stars if possible. Called to make an appointment to purchase vehicle cash. made the appointment with Maria for 9 in the morning next day and called off of work to be there. Called back few hours later to ask a question on price, reminder I took off work to make an appointment to go and buy a car the next morning, at this point maria tells me to come now because might be sold before then. Didn't call me to cancel appointment to purchase that specific vehicle or tell me first come first serve on original call. Then the next day the send me an offer on the car i wanted to buy, the listing was 3,878 dollars. the quote I was sent the next day through email after not showing up for my appointment at 9am because wasn't sure if it would still be there according to Maria was for 6,200. Lmaooooo. dealer fee 1000$!!!!!! what a joke man. prob bought the car for 2k maybe 2.5k and now want to sell to me for 6 grand!!!!!!. and the listing on line to this moment was 3,878 dollars. What a joke, this is why I recommend to all use Carvana to avoid thieves like Maria, or definitely another dealer. They are obviously crooks. read more

Kendall in the Service Dept. is Awesome. Always ask for her to assist you. Kendall will look out for the best price and keep you up to date with everything that is going on with your Suby. read more

Ask them on the phone if they do quick oil change service and they say yes. Get there and your car sits for over a half hour without being touched. Then when you say anything they offer you your keys back. Never once even apologize or offer to say how much longer. They just say too bad if you don't like it. It's like customer service the Hades version. read more