We were quoted a price for what we were told was a broken pipe and not a clogged shower and…read moretoilet.$3000 later no broken pipe was found but bathroom torn up, he did put it back together but problem wasn't fixed. If I were in his shoes I would be ashamed of taking peoples hard earned money and not fixing a problem he was paid for. Never again.

Mike did a very thorough job and coordinated his schedule to do three homes in our neighborhood…read more I'd recommend his services.

Matt K is very knowledgeable and professional. Pumped and jetted my plugged catch basin and helped…read moreliaise with the city to have the problem fixed.

We had a main line clogged with tree roots and called Suburban Plumbing Experts to handle the…read morerodding. The two technicians they sent did excellent work, making sure they got all of the roots out completely so the problem was actually solved. They knew what they were doing and took care of everything properly, which is exactly what you need for a job like that.

They came out right after I called them. Got a good quality sump pump installed in a half an hour…read more Saved a lot of money. The other plumbers wanted to charge me $600 more for an inferior sump pump.

Jake and his crew are the absolute best. Pressure tank (which they installed 20 years ago) had run…read moreits life expectancy. Called Jake in the morning and he was out that afternoon and replaced, hauled the old one away. Very professional and knowledgeable. Recommend them for any pump services needed!!

on time, great communication. I use PDM every year for testing backflow equipment and will…read morerecommend them any day

Great customer service, called on a wednesday afternoon & service on thursday am. Spotty was…read moreefficient & knows his trade. Very plea with PDM service.

This gentleman doesn't even deserve a one star. He accepted a job for a family friend. He took…read morethe money from a young couple who are about to be first time parents. He went and started the job said he would be back to finish. Safe to say he never showed and she had to reach out to him multiple times just to get a response. One excuse after another. Then he stopped communicating at all. So now this young couple is dealing with water leaking from a job 1/2 complete. He has no integrity, or work ethic. He sure didn't mind taking their money. Do not use him. 0 out of 10 do not recommend.

Joe added me on Facebook and offered his services to me. I asked if he can help with installing new…read moreshut off valves for kitchen. He said to request appointment with his link. I requested a appointment and he said he wasn't available until a week. Then I followed up with him and he says he is slammed. I don't know why he even says to make a appointment if he doesn't keep his word. Just be honest and say you don't want to do it. I definitely don't recommend him or his company.

We contacted Nick wanting some nipples for body sprayers in our shower replaced (they were done 20…read moreyears ago and the original homeowners used galvanized pipe which was rusty). We also wanted a camera inspection of our sewer main line to confirm the stuff we are using to keep the roots out is working. Nick gave a ballpark cost over the phone for the bore scope inspection and after seeing the shower gave us a quote on that. The prices were all fai and he replaced the galvanized stuff with brass which won't rust. The bore scope inspection confirmed no roots in the line and he called me downstairs so I could watch it. We are happy with Nick's service and prices. He's an honest contractor who won't try to take advantage of you.

I have been dealing with Brilliant for close to 15 years. From small jobs to extremely large…read morecomplex renovations. They have always understood what was needed and did the work in an extremely timely and quality manner. I view Nick as master craftsman at his trade.

$150 SERVICE FEE FOR 5 minutes of time. Called for ejector pump service. Water in basement above…read moredrain from ejector pump. Company came immediately. Plumber was kind. Was not ejector pump but a leak from the furnace. Plumber identified in 5 minutes and did no work. Owner charged $150 service fee for five minutes

I have not yet worked with this company yet, but I still would recommend it based on my personal…read moreimpression of the owner, Anthony, whom I had the good fortune of meeting today at a plumbing store. I'm so grateful for the good advice I received that I feel compelled to write this review. Anthony helped me answer some questions I had about my bathroom remodeling design and spent considerable time educating me and helping me find practical solutions. He was most knowledgeable and kind. Also, the guys at the store knew him and enthusiastically recommended him. For sure, I will give him a call the next time I have a plumbing issue!

Super satisfied with the work they did. They used shoe covers inside the house. Highly recommend…read morethem

I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.