Racism condoned / entertained here!! I just had an awful experience here! I met the hall decorator at this Subway to review & sign the contract for my daughter's quinceaneara! It so happens that the Decorator's primary language is Spanish and we were discussing the details in Spanish. I purchased a sandwich and proceed with the discussing the details at our table. An employee approached us and asked me "How much longer are you going to be here?" I said "not much longer, why?" She said, "no reason I just want to know!" I let it go and continued discussing. 5 minutes later, she comes back to ask me again. "How much longer are you going to be here!" I asked her why? She said "it's because customers are complaining." I asked her about what? She said "I don't want to say!" I asked her "is this typical for you to ask a paying customer when they're going to leave?" She said, nevermind I'll just tell them! I was beside myself. The Decorator said "it's ok, it's not the first time it happens to me :( read more

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Extremely poor service . Constantly running out of product . Yesterday they had no white bread , today they were out bacon and wheat buns .two customers walked out without ordering. Employees attitude is as they don't care . Sad read more

Horrible service and bad attitude management team needs to make sure to hire people who are happy to work with customers

Ordered online & picked it up with ease. There was no waiting. The sandwiches were nicely made & neat. The 2 women there who were working at the time did a good job. So much better than the upland location on Mountain. read more

very good service I was very satisfied with the immaculate service they provided. i got my food very fast and quick

amazing customer service! was a busy day and had a packed restaurant but got everybody's order done and we're positive through it all!

Terrible service. Charged me the price of 2 6 inches of the exact same sandwiches instead of 1 ft long. Guy wearing the chain was super rude and barely put anything on my club as well. read more

Very clean store and the whole staff is super friendly and accomodating. Had to place 32 different lunch orders daily for 4 days and it worked out great! It was also super helpful that they only asked for a 24 hr notice for large orders (just so they could make sure that they had appropriate staffing). read more

This Subway is horrible. The owner always hires rude employees and they are always out of soup. I would NOT recommend this location.

The Subway to go to before our giant hike. We got here in the morning around 10 or so and walked into the place with no one there. I guess its not so busy at 10am on a saturday. Luckily a few minutes later after all the commotion 2 people came out to help. Nothing bad i can say about Subway. They were quick, clean and did a good job with my sandwich. Recommend chicken Terriakyi on jalapeno cheese bread, everything on there but tomatoes and lettuce. Yum... read more

Excellent service and food is delicious as usual. I've been coming here for many years, always pleasant good dining experience. People that complain just need to be more patient with some of the new people that are working. But you don't need to go onto Yelp and give them a bad rating. And one bad rating can really hurt a business. How about you go in and talk to the manager? And politely tell him about your dissatisfaction? Wow there's something new to try to go in and actually have some conversation with the people that work in our communities before blasted them. Too many Fly off the handle because they're having some crappy day that they bring on themselves. Then they go online like countless number of other people and give out these crappy ratings just because they didn't have a perfect experience. It's totally ridiculous and I am tired of seeing that. I just don't understand how these people can go on yelp and say stuff like "this person talked to me in the wrong tone" or that person had a bad attitude, and then go on line and give them a one or two star rating on yelp. What is this country coming to? These people are just crazy! For sure they got screws loose but they don't even know it because they self serving narcissist, Kind of reminds me of all the politicians shoving the same old crap down our throats! all the time! In conclusion this subway awesome! Great people. A good choice for a quick place to grab a bite to eat. read more

I ordered 4 trays on Wed morning to be picked up on Thursday evening. The manager took the order and my money and assured me they would be ready. When i came in to pick up the manager was not in and the two girls working had no idea about my order. After a few phone calls they apologize for the over sight. By this point i am now 20 minutes late with my sandwiches!! They were speedy in making up 2 trays. I left to deliver the 2 and my husband went back to get the other 2 trays. The manger (unfortunately i don't know her name but she does have lots of tattoos) is at fault here. If i could give her a bad review and the girls who busted out my trays a great review i would! Lesson learned order trays from Vons read more

Terrible customer service. The amount of attitude the workers were giving was ridiculous. I would get it if they were busy but there was no one in the store there's no reason for this disgusting service. Don't go there I don't recommend having workers try ruining your day for a turkey sandwich. read more

Really need to learn how to make a sandwich whether there's 2 customers or 10, sauce and spinach was everywhere but inside the bread, wilted spinach on the wrapper, never had this issue before. read more

Sarah was very helpful. One of my biggest pet peeves when going out to places like Subway is that often the person making my food will see that I'm a small girl and will not give me as much food. But Sarah from this location put as much into my boyfriend's sandwich as she did mine which is rare and much appreciated. Overall this was one of my favorite Subway experiences. read more

The guy behind the counter just now waited until he made my sandwich for telling me I could only get it to go

Not a bad subway, clean restaurant and friendly staff. All in all it's what you expect from a subway. I only gave it three stars because it's a subway and really I don't think their food is anything to write about. Their app still needs some work as well. But if your in the mood for subway and your in the area stop on in. read more

I will never ever go here again. The supervisor is really nice, but that is where the positives stop. The food does not taste like other Subway restaurants, meatball is soggy & tastes funny. I was double charged for a sandwich & the hassle I had to go through to get my own money back was obscene. I called 3 times & was told only the owner could assist me. The hours she was available didn't work with my schedule. I had to send an email to corporate to get s response. My husband spoke to her & she said she would put an envelope with $5.46 in register for him, LIE! We stop by to quickly pick up on way home from work. There was nothing quick about it. First the sweet supervisor had to call the manager who instructed her to give my husband $4.94. He comes back to Car disgusted & just ready for this to be over. I went back in with the picture showing the TWO CHARGES for $5.46. Supervisor has to text manager or owner. Supervisor says "ok" and takes the $.52 from her tip jar. I said "I hope you get that back." She said she couldn't open drawer. Worst Subway I've e we been to. I will drive to La Verne Subway for every Subway fix I ever need. La verne Subway is delicious & has never overcharged. Go somewhere else. This place is gross & shady. read more

They always have the worst bread compared to other subways! It's so dry the top just flakes off. This is the 3rd time eating here and from now on I'll drive to the Pomona one to get fresh bread read more

Subway - Sandwiches Near Me - Claremont, California

There always seems to be something wrong with this Subway. Either it's always dirty (tables aren't wiped down, crap all over the floor, etc), or the Ice Machine is out of ice. The staff really doesn't care, but then again I don't blame them because there's no pride of ownership. The one on Arrow and Monte Vista is much cleaner and efficient. read more

When you get a new sandwich maker here, expect to wait 15 minutes for it to be made. They probably under train their people here. I got a steak Vera Cruz, and they refused to toast the sandwich (flatbread type) before I even asked. Then ingredients were being put on without asking me first, so I am disappointed with this locations performance. This not toasting flatbread policy sounds like a lie, but if not, the management needs to pull their heads out of their holes. I do not recommend this location, rather prefer the one on Garey in Pomona. read more

Came into subway the other day, the cute subway girl named Victoria was super helpful and friendly. She even helped try a new sandwich she recommended. Great experience and awesome employees. Definitely recommending anyone loves subway to definitely go and check out this subway. The managers really know how to train their employees. :) read more

What can I say? It's a Subway. But on the Subway-scale, it deserves five stars. When I go to other Subways, I realize just how good this one is. Fast, friendly, clean, reliable. read more

When I visited this location at app. 2 p.m. on August 29, 2020, it was clear that the person serving me couldn't hear much of what I was saying (since he asked me to repeat myself many times), and I couldn't hear him much of the time either. This resulted in a protracted, and aggravating, ordering experience that I pointed out could have gone much more smoothly. The giant wall of plastic completely separating customers from servers largely blocks the transmission of sound. Coupled with our all having to wear masks and things like the loud refrigerator and annoyingly loud radio, it's a wonder that any orders can be taken there. When I complained about this to Sarah, apparently a manager working at the time, her response was that she didn't agree that the radio was too loud and that all the other customers could hear the servers. Her response obviously raises an important question: is it appropriate for her to argue with me, a customer complaining that he can't hear the server because of all of these negative factors, including the radio? Or should she have simply lowered the radio, the one factor she could have controlled, at least while I was there, in order for me not to have such an aggravating experience? I believe most people would say the latter. If I were hearing-impaired, would that not mean that Subway discriminates against the hearing-impaired? Sarah could not possibly have known whether I was hearing-impaired, but clearly and unashamedly was saying that, because (according to her) other customers could hear everything, my complaint wasn't valid and she had the right to ignore it. I obviously don't agree. Subway should not discriminate against any of its customers. Sarah is obnoxious and belligerent, has very poor judgement, and should not be working directly with customers. Bad call, Subway! read more

I was there for a late lunch at about 4pm... this isn't my usual Subway I like to eat at but it was on the way to work and in the better part of town. That was my first mistake to assume it would be better. They were all out of bread except for white and wheat!! I have never experienced that before and was very disappointed.The staff was snobby ( I was in Claremont ) and she was skimpy on the veggies!! Except for the snobby part, its probably the managements fault for training them to skimp on veggies and not having bread ready... but I hate it and I wont be back there to that location if I can help it. The one on Towne ave. it my favorite!! read more

The employees are extremely friendly even during a rush. Everything seems to be really fresh compared to other subways I've been too. My bread wasn't stale. It's a lovely place and I would recommend coming here rather than any other subway I've ever been too. Makes me love subway again. read more

As it is for any job, an employee can fall under two categories: ones who perform at the bare minimum and ones who exceed what is expected of them. Rachel not only made a bomb sandwich, but also had me in conversation as soon as she greeted me until I walked out with a smile on my face. What could have been a typical Subway run turned out to make my day! Thanks for the awesome customer service Rachel! read more

Employees are always friendly and accommodating and try to make your sandwich just as you want.

This subway is below the standard. Not helping the company's already bad reputation. The employees here are kind but they are always out of something and they seem understaffed (always a line). The dining could be nicer as well. Overall I give it 2 stars because these things take away from a good experience I should get when spending $10 on a meal. read more

Worst subway! Went in there, ordered 3 footlong. Another customer walk in shortly with express order. The subway crew member stop making our sandwich, left it out open half way done and started to make the other customer's sandwich. There was no other customer in line, the crew member could have finish our sandwich then make the other customer's sandwich, or have the other crew help. After 10 min of waiting, We ended up leaving! Subway have to make some changes on there express order policy! They advertised fresh sandwich! Leaving our sandwich wide open and unfinish, diminish the freshnest of the sandwich. read more

Super whatever about the quantity. You know how you get those cases of bread butt where the ends of the sandwich are just pure chunks of bread due to lack of coverage by the fillings? Well this subway has produced the most severe case of bread butt. Seriously, I feel a little skimped out on the fillings, that's all. read more

Adelina was my sandwich "artist", and upon ordering she asked me to wait a second.. thinking she had a task to do, I waited.. but Adelina didn't have a task, I watched her pick up her phone and start calling for people to cover her because she "felt sick". (The second worker was on break) when she came back she proceeded to tell me how she felt sick and that she's angry because the manager was making her be there while sick. (She looked perfectly okay to me).. overall it took about 15-18 minutes for her to make me a turkey sandwich, not even toasted or fancy. I've noticed that multiple times I've come in Adelina is on her phone texting or calling people, leaving another worker to work by themselves, often when there is a long line.. Thank Adelina for the one star, if I could put zero, I would have. read more

If I could give this restaurant a zero I would. The staff were argumentative and rude. I placed an order on my app to allegedly save time. I was still required to stand in line not only to pick up the sandwich, but to pay for it. It was my first time using the app and I thought I had ordered a combo (as it turns out it was the sandwich only). Fine, I'll just go ahead and pay the fee to upgrade to a combo. Staff at restaurant, "we can't do that as you already paid for the sandwich." We have to charge you the full price for the two items individually. Granted it was only an additional .60, but it was the principal of the matter. Also, my sandwich was stale. The flatbread was so tough you could hardly chew it. I'll try another Subway again because they are a good value for lunch, but this site was the pits. read more

One of the blonde, younger girls that works there made my sandwich so fast and sloppy. Barely got any veggies because she was trying to rush l. To top it off as she reached over to grab some veggies her shirt touched my sandwich!! Gross!!! Never going back here. read more

I went in here earlier and a young lady named Cassie did my sandwich. She was very polite and sweet. I asked her if I can get a veggie delight and she did my sandwich very neatly and put extra mustard like I asked. Definitely going back here and looking forward for her to make my sandwich again. read more

The subs are fine, just like any other Subway. But it is always filthy; the floors, tables and restrooms.