I've never had nothing but a good experience with this location…read more I can't say I eat here often, but the times I've been here have always been satisfactory. Staff is mostly young, hard working and eager to do their best. Food quality is good and consistent. They don't force a tip, so I'm always happy to give one!

If I could give this place zero stars, I absolutely would. This was one of the worst customer…read moreservice experiences I've ever had, and what happened could have had serious consequences. I ordered an Original Pizza Melt for my son and made it very clear that I wanted only sauce, cheese, and bread. I specifically told the employee that I did not want any meat or other toppings because my son has food allergies. This wasn't just a preference--it was for his safety. Despite giving clear instructions, they completely ignored my order and loaded the sandwich with ingredients I specifically asked them not to include. When I got home and opened the sandwich, I couldn't believe what I saw. It was completely wrong. At that point, the food was unusable because my son is allergic to several of the ingredients they put on it. A mistake involving food allergies is not something to take lightly. Restaurants have a responsibility to pay attention when customers make allergy-related requests, and this location completely failed to do so. I called the store expecting them to make things right. I wasn't asking for anything unreasonable--I simply wanted a refund because the mistake was entirely theirs. Instead, I spoke with an employee named Mai, and she was unbelievably rude from the beginning of the conversation. She immediately refused to refund my money, didn't apologize, didn't seem concerned that the order involved a child with food allergies, and offered no solution whatsoever. I even explained multiple times that my son could not eat the sandwich because of the ingredients they added, but she showed absolutely no empathy or concern. Instead of taking responsibility, she told me I would have to contact corporate if I wanted to file a complaint. When I expressed how ridiculous that was for something that was clearly the restaurant's mistake, she basically told me, "Tough luck." I have never been treated with such disrespect by a business. Good customer service means owning up to mistakes and fixing them--not dismissing customers and acting like their concerns don't matter. What makes this experience even worse is that the issue involved food allergies. If a restaurant can't follow simple instructions that are clearly given, it puts customers at risk. That's unacceptable. A simple apology, a refund, or even a replacement would have gone a long way, but instead I was met with indifference and hostility. I will never be returning to this location, and I wouldn't recommend it to anyone--especially if you or a family member has food allergies or dietary restrictions. If they can't be trusted to prepare an order correctly or handle a legitimate complaint professionally, they don't deserve your business. Save yourself the frustration and spend your money somewhere that values customer safety and treats people with respect.

Someone surprised me by getting me a chicken sandwich for lunch. What a fantastic treat. The…read moreChick-fil-A chicken sandwich is meatier, juicier, and larger than competing fast food chains. Combine it with the honey mustard sauce and you have a winner. This was a carry out order but the food was still hot when I was able to eat it.

restaurant looks very nice. Everyone's very clean well dressed I'd like to decorations. I didn't…read moresee the juice.

On a Thursday night I came in here solo for a quick dine-in dinner. My order was taken at the…read morecounter by a rather lifeless cashier. In fairly short order my food was brought to my table by a friendly associate. The pork loin sandwich did not disappoint, cooked correctly and served hot. Definitely a decent Culver's

Always a home run!!! Love their menu and yesterday I was given a sample of their chili!!…read moreDelicious!!!

Big Apple Bagel is a really solid spot if you're looking for a quick, satisfying breakfast or…read morelunch. The bagels are fresh and have that perfect balance--crispy on the outside and soft on the inside. There's a good variety of flavors and spreads, so it's easy to find something you'll like. Service was friendly and efficient, and the staff kept things moving even when it got a little busy. The coffee paired well with the food and did exactly what you need it to do. The atmosphere is simple but clean and comfortable, making it a nice place to sit down for a bit or grab something to go. Overall, definitely above average for a bagel spot, and I'd come back again.

Big Apple Bagels is a solid, no-frills bagel shop that delivers exactly what you need for a casual…read morestart to the day. The bagels are good, the setting is relaxed, and it's an easy place to sit down, have a bite, and catch up with friends. While nothing on the menu particularly stands out, the variety of cream cheese options adds a nice touch, and the coffee is arguably some of the best in Elgin. It's a dependable spot that does the basics well.

It's a really nice fast food joint that was attached to a BP gas station. I was trying to find the…read moreentrance, Went in there, checked the fast food joint out the menu look really good good choices of what to eat and try new things out it was a really good burger. The sauce was good on the burger with tomatoes, lettuce cheese, and the double meat patty It was really good the season fries are really good. I'm gonna go back there another time and try different food there.

I went to Rally's in Elgin to get the 2for$4.00 burger with fries and drink. The employee said i…read morejust get the Burgers no drink or fries. They had a sign posted on the drivethru speaker showing just that! With fries and drink. I then talked to the Manager. He (James)said same thing. And accused me of trying to get something for free! I called Rally's home office. Later i got a call back (2 times) and they apologized for how I was treated. Kudos to Rally's home office on the way they handled this!

When you can't staff the place with enough people to keep me from waiting more than 10 minutes to…read moreorder when there's nobody in the restaurant and the only guy is dealing with the drive-thru, you have lost my business.

I gave it one more shot as I had a craving for a gyro…read more I was the only person in the place at 5:30 Friday night and nobody doing drive through. I should have turned around. Unfortunately the food was exactly what would be expected by the traffic. Last time.

Diabolical. I cannot describe a worse hot dog. Sure, you could say "oh you just pulled off the…read moretoppings to make them look bad". Nay. Look closer. There are no stains on the bun. This hot dog was spat out in sub 30 seconds. There is no regard for quality OR quantity of ingredients. Absolutely shameful to see and I would never in my lifetime recommend this place to anyone ever. Save yourself; go to Portillo's.

Great avocado toast , love that you can have a drink there also ,great service and it's a very nice…read moreplace to eat!

Perfectly adequate Burger King. Like many, the store seems to prioritize the drive through over…read morecounter customers, but still plenty fast. Decent service.

The food was ok the fries were nasty the burgers were good it was also dirty in thereread more