I've been coming to Subway for a while now, and the team always greets me with a smile and makes me feel genuinely welcome -- that kind of service keeps me coming back! What I love most is that there's never a shortage of options. No matter what mood I'm in, I can always find something new to try. Whether I'm sticking with a classic favorite or building a custom combo with different breads, sauces, and toppings, there's always a way to switch it up and keep things interesting. It's reliable, friendly, and consistently satisfying. I actually look forward to my visits, which says a lot. If you're looking for fresh choices and a place that treats you like more than just another customer, this is it! read more

I've never had any issues with this location until recently. I used to order through the app, pick up my sandwich, and head to work without any problems. My sandwiches were always made correctly and tasted great. However, over the last few visits, my orders have been disappointing. Ingredients have been missing, and the tuna has been spread so thinly that it barely covers the bread. What used to be a convenient and reliable stopped and has now become frustrating and inconvenient. I hope the quality and consistency improves soon. read more

I love this Subway. The service is amazing. The staff is awesome and very friendly. I highly recommend!!! -Jesse James read more

The manager here who is a girl ate half my sandwich and told me to call corporate Because she thought I wasn't gonna come to pick it up This happened February 8 around 630 pm I ordered thru the subway appp read more

This subway is farther from my house, but I come here because the service is great and parking is easier. We came in today, and the staff was very helpful and did a great job making us feel safe and welcome. The food is always good, it's subway! The store is clean and neat, it has a great atmosphere, if you want to eat in store you will be happy. read more

Subway - My cat loves the bag.... - Fast Food Near Me - Sylmar, California

It''s Subway, not a high bar to meet. Do wish they weren't so skimpy on the meat. BMT used to be a good ratio of bread to meat / veggies but nowadays it's too much bread. Grew up on Subway so will keep going as long as they are around. Servers are always very helpful and polite. read more

Food tastes fresh and orders are made correctly. Service was quick and friendly. The store is clean and dining furniture are in good condition. read more

Just picked up my sandwich. This is honestly the best subway sandwich I've had in a while. For it being 10:40pm I wouldn't have expected bread so amazing and fresh. Thank you! read more

Subway - Spicy Italian - Fast Food Near Me - Sylmar, California

The customer service was great. Everyone was polite. They're open 24 hours which is amazing. And they actually have a freestyle machine, which is amazing all the other ones don't have that they're kind of old-school. And if anybody saying staff is mean there probably lying or just feeling some type of way or at least I had a great time when I came around 8 o'clock on a Tuesday I came with my pregnant wife too, and everyone was really nice probably the best subway in San Fernando I recommend this subway over all of them and the man I took a picture with is the best give him credit and be nice to him as well as the rest of the staff if you be shitty to the staff, you'll get a shitty sandwich simple read more

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Fresh, friendly, fast, and clean. It's worth the one mile trip from the five if traveling through

In response to the owner... at this time I am not interested. The experience at this location has been so bad on serval occasions. I jay got fed up with giving it my money over and over for bad quality. Not to mention the staff attitude is horrible. read more

Subway - Foot long Philly Steak - Fast Food Near Me - Sylmar, California

Indian (white washed) girl was so rude and sarcastic. I gave her my order and she questioned my sandwich and kept asking " what else" extremely rude, not even letting me finish my sentence/ request. I asked her for spinach and she only gave me two pieces of it. I mean if you're so miserable at your job maybe get a new one? It's not our fault you're fighting your own demons. read more

Patricia is a great worker my family and I have been coming to this location for years. She's fast clean efficient great customer service feels like family and great service best part they always comes out out delicious. read more

I like coming to this subway. Patricia was very nice and professional. She made my food really fast and the food looked fresh and delicious.

I often purchase salads from this location. Only because patty is awesome! My salads are always well prepped and fresh. They are put together nicely. Never sloppy! She's always friendly and smiling! Someone give this gal a well deserved raise :) she has awesome customer service skills read more

I genuinely think my toddler could make a better sandwich blind folded, save your lunch and go to another location. I've been hear multiple times and the workers focus on getting the sub done as fast as possible rather than making a good footlong. read more

The sandwiches are good and also the wraps and everything that they have in Subway and also the drinks the chips everything is so good there and also they have a foot-long so they have everything in Subway but it with bread read more

Zero stars if I could! And not because of the food. I am a frequent customer at this sub way so much so that I've obtained All Star status quite a while ago. For the past half year I've been dealing with the worst customer service I've ever had at any place I patron. Today I found the employees name is Surinder he is an older gentleman that every time I come in he is in a terrible mood and has even worst manners. I place my order online every morning and stand in line but he refuses to help me and rather take the next customer and proceed to make me wait until everyone is gone until he starts my order completely wasting my time which is always nerve wrecking not to mention I'm working from 5am to 4pm and simply want my breakfast! He has done what was just described countless times to me and my coworker and has even CALLED THE COPS on me because I forgot to ask for my sandwich to be toasted and he started an altercation when I told him I wanted it toasted, Dude!? The final straw was 6/5/24 at 6am when I placed my order and got in line. He again decided to take the person after me even though he had my order in his hand and when I asked him why he was skipping me he told me to sit down and he would tell me when to get up!????? What?? I told him no that I wanted to watch him build my sub to which he then angrily threw my order receipt on the floor and told me I could fucking leave that he wasn't going to make my order! At this point I had already paid!!!? No refund no nothing just a hateful employee with terrible service that's been harassing me nonstop. I would have let it go like I have countless times before until I saw him get into an argument with an elderly lady right after me over the choice of bread she had asked for!? This guy need to me fired immediately as he has no place working anywhere that requires customer service. The only reason I put up with this treatment is because it's the closest subway that's open 24/7. PLEASE HELP!! I hate starting my morning so negatively. read more

The food is always great here I have never had a problem with it and I always come to this location but unfortunately this dude with curly black hair ,Im not sure if he's new but TERRIBLE customer service man. I got there and said hi to him and he just stared at me. didn't ask what i wanted. he proceeded to make my sandwich didn't even ask if i wanted it toasted and just popped it in the toaster. When he took it out he just looked at me annoyed and when he charged me he just threw the bag and walked away!!! disgusting behavior. I work in customer service and ik this is not the way to do things. if u don't like ur job, wrap it up buddy. i will not be coming back to this location... read more

The sandwich was great, but the hospitality is horrible and honestly, I don't know if it's because I felt some sort of way ....because when I walked in, No one greeted me. I've been to this location three times because it's near a site that I go visit monthly and I always get the BMT and instead of ham I asked for turkey, without a problem HOWEVER on this particular visit, the young lady making my sandwich (only to be interrupted by the I don't know if he was a manager), he was a Hispanic man and he butts in the conversation. "we're gonna have to charge you extra because we don't do no substitute we don't substitute any meats on sandwiches "and I was very taken back because first of all ,you didn't even greet me. I don't know who you are and your butt in my conversation. Secondly, the tone that you use is how you talk to a dog on the street sooooo I responded and met him where he was and told him I don't know why you're talking to me. You're not even in this conversation who are you and he looked at me like he wanted to jump over the counter( lol) at any rate will I go to this subway again???? probably Cuz the sandwich was really good although the service sucks but there's really not another subway in that area so three star. read more

This used to be a very good location but they have slipped. I feel truly sorry for the franchisee unable to develop attentiveness staff especially given high cost of payroll. There are newer employees here who are not familiar with the menu and have poor ability at correctly fulfilling orders. The person ahead of me ordered three steak egg wraps they made one. I ordered white bread but they made wheat. read more

Only subway location that gets my sandwich right and wrapped nice and snug until I unwrap it and witness deliciousness read more

Subway - Perfect Sweet Onion Chicken Teriyaki Sandwich - Fast Food Near Me - Sylmar, California

The app doesn't work inside the store when you try to redeem an offer or get the barcode to appear to get points for purchases. For the barcode and offers to appear, must turn the app on from across the street, parking lot or sidewalk bcoz there's no free wifi available like McDonald's offers if you need to use app. And when you present barcode or offer, they're scanner is dysfunctional and is unable to scan barcode on app. They're understaffed and customer service is terrible. They don't offer solutions when you're aggravated at app for not functioning like informing you that you can use your phone number to gain points. The owner needs to offer free wifi for paying customers who need to use it to help the app work properly and receive satisfactory customer service read more

RESPONSE TO BUSINESS OWNER: I haven't written anything to a TellSubway website nor has anyone reached out to me.. other than this laughable exchange. I'm not sure whether you're trying to be misleading or if you're just having trouble keeping up with complaints but hopefully you find this helpful. ORIGINAL REVIEW: Got my sandwich home and halfway through eating it, found that the SPINACH WAS CAKED IN DIRT/MUD. Called and asked for a manger and was told: "uh, um, uh.. what's it regarding?" I replied: "your spinach is caked in dirt" Lady on the phone responds: "Ohhh yea, that's possible". I'm gonna go brush the crunchiness out of my teeth now. read more

Subway - Fast Food Near Me - Sylmar, California

Been going here for a while and the staff is always friendly and very clean. Pedro the manager will even personally deliver. Super nice efficient Pedro runs a great business. I highly suggest this subway to all. Peace and love to all. read more

Idk if management changed or all the workers changed or something changed but they used to give you a decent amount of tuna/meat in your sandwiches. Now they literally hardly give you barely anything! It's like you're paying for the bread and lettuce only ! I'm so sick and annoyed of this happening recently at this specific location. I legit got home a had to make myself a bowl of tuna to ADD TO MY subway sandwich that I had just bought which barelyyyyy had any tuna in it! Get better management to teach employees to stop being so damn stingy! How does it hurt the employees how much tuna:meat they put into peoples sandwiches?? They're going to get paid by the hour the same anyway! read more

Subway - a bowl of food and a sandwich - Fast Food Near Me - Sylmar, California

Britney and Julio at subway today 4-17-24 Wednesday were very efficient. Very polite. And worked so well together, I felt it necessary to post this. I had a big order and Julio, and Britney made quality sandwiches . Period!!!! They were both very polite. I feel in my educated opinion that Bitney, and Julio are definitely creating "GOODWILL," For this franchise which Goodwill is tangible asset on the quarterly financial statement, therefore they both deserve a raise and a hug. From long time customer Walter Tribe in Sylmar CA. Thay almost always make the best sandwiches at this location in my opinion. God Bless all good Americans. Amen . All respect . All the time . read more

Came in and the lady that made the sandwich was extremely rude from the beginning very abrupt and then I went to use the rest room which said out of order but I could pee I couldn't even get the door open and when I brought back the key and told her she was like yeah it open the processed to talk about me when I walked away. read more

Please fix your restroom situation! After eating at this location I tried using their restroom but claimed that they had their restroom key stolen. read more

LOVE this subway. The staff is the absolute best. Huge thank you to Pedro and Amanda; long time workers there who truly show a dedication to their work. They both are always eager to help me with my orders in person and over the phone! Great taste of fresh sandwiches; never fails read more

This is by far the BEST Subway I have ever been to. They always have fresh ingredients & great service. The employees seem to care about their jobs. They are near an industrial park, so they are open 24 hours a day and deliver! Since they are super busy I think they have fresher meatballs & their tuna is better then most since its not sitting there for who knows how long. I highly recommend this one! read more

Service was exceptionally speedy. Got 3 Footlong Sandwich done in under 10 minutes. Great job ladies!!

I gave this location 2 stars just for getting the ingredients correct on my online order, which has been an issue at other locations, and the convenience of being 24 hours. However, I ordered sandwiches online to grab on my way to the airport and when I got on the plane and opened my turkey & ham sandwich, it was completely inedible. It was sooo soggy! The bag was soaked with mustard and mayo and the wet wrapper just tore where the sandwich was cut in half. But of course there were zero napkins in the bag. Not sure what happened but lesson learned to pick up early to inspect the sandwich and request a redo immediately in the future and maybe get the condiments on the side (but past experiences at other locations resulted in not enough or the correct condiments included). Lose-lose situation. read more

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All covid aside !!!! These girls that work this Subway need to listen and make sure to take orders correctly. I repeated my order clearly and still got the wrong bread. Instead of reminding that cheese is extra they should clarify the order and make sure it's what the customer wants! read more

Went around 4 am today to get my sandwich and the lettuce didn't look good but I didn't say anything because maybe it was the shadows. Once I got back to my job because I was in my half I realized the lettuce had a bitter taste and a dark color on it. Mad because I called and they were saying the lettuce was fresh and I should go again but mind you I couldn't since I'm on the clock right now. Just a complete mess read more

Shout-out to the man and women who currently work after midnight. I've repeatedly been helped by these two employees. They are nice and personable. The display case always appears fresh and well stocked. Thanks for the good service, sandwiches and for being open 24 hours. read more

My kids and I came in late at night after traveling all day. Not only were our sandwiches probably the best we've ever had from any subway (we all agreed to that!), but the service was outstanding!! I believe our hostess/sandwich artist was Patricia. She was genuinely friendly, outgoing & accommodating. My daughter is deaf & sometimes a little difficult to understand, but Patricia was patient & kind to her. We were so very pleased with our entire experience from start to finish! We will definitely visit again when we're back in town! read more

Response to owner: very upset i came to this locating because of the fact that i was at the hospital not to far from here. And its very upsetting when an employee wants to fight and argue with a customer. I ALREADY MADE A COMPLAINT TI CORPORATION. CHECK YOUR CAMERAS MORE OFTEB OR KEEP UR EYES ON UR EMPLOYEES. read more

I Came tonight April, 16, 2020 My husband and I were looking for a subway open 24 hours around Sylmar area our first time here since we nearly move around the area happy to dine this place so near, bad experience pregnant lady had bad rude attitude no customer service not helpful at all literally screaming at us because she couldn't hear they let in a homeless with no mask and he was coughing! Bad experience. I work in a restaurant and as a manager expectations from my employees are higher! read more

super helpful and kind employees! public restroom available if you ask for the key. small Subway but in a good way! :) my only complaint would be how small and crowded the parking lot always is. read more

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