So usually I stay away from places with bad yelp reviews, but this one caught my eye with its inconsistent reports of good and bad reviews. Going in it's was clean and wasn't busy. The staff seemed stressed and it was apparent that one of the workers was new, over all they were nice though. When we got our food it came out nicely, it was how we wanted it and it wasn't as bad as everyone on here made it seem. For being a subway it wasn't worst in the world. read more

I'm usually never a fan of this location, but it's the nearest Subway to my house. Today was extra lousy. The girl, Dani, making my sandwich was a little snarky. I said 'easy on the mustard' and when she put a lot, I asked if she could wipe some off. She gave me an irritated look. Then I told her just a little jalapeños on one side of the foot long. She put a lot. Lastly, I asked her if she could cut it in half and wrap it separately. Please see attached photo. The sandwich was definitely not cut in half. read more

Subway - Maybe the workers need a lesson on how to measure or maybe they need to slow down and pay attention to how they're cutting the sandwiches... - Sandwiches Near Me - Waipahu, Hawaii

I met the owner of this place for the very first time and she wasn't to friendly nor have any people skills. Here's an advice put a smile on your face and be nice to your customers even if you have to FAKE IT, make eye contact when taking their orders. Your attitude won't get any customers that way FYI. read more

Subway - Sandwiches Near Me - Waipahu, Hawaii

Service not so great. I came in ONLY for chocolate chip cookies once... and they said they ran out. Then I asked if they're going to make more and they said "come tomorrow." It was about 4pm I LOVE chocolate chip cookies. and if that's what I drive all the way there to do ... then you should probably cute the diva attitude, and get to work making my dang chocolate chip cookies.... especially since you have nothing else to do. When you're on the clock, you do your job. They're not too friendly, every time I have been there. read more

Management does not care about reviews !!! Same thing every time we come here , no changes . This subway is bad overall, I won't waste my time going into detail ...you have been warned read more

Not a very good Subway! I was totally ignored when I was the only customer in the store!!!! The employee was preparing 5 footlongs for a catering order. I have no problem waiting... but to be completely ignored? Not a "Hi", or "I'll be right with you Sir". Nothing!!! I just walked out after standing there 5 mins without being acknowledged!!! Until today, I went there everyday for lunch. Never again. I tried to call during working hours twice to speak with a manager or owner, but no one answered the phone AND no answering machine. I looked inside and outside the restaurant for a number to call but nothing is posted. Obviously a poor run Subway. read more

My wife and I stopped off here for a quick meal before Costco opened. We had a young man named Billy greet us with the warmest and uplifting energy of Aloha. Seriously, it made our day start off with such good energy and service. The sandwiches were awesome too by the way. Billy is the man - thanks again brother! read more

I'm sorry Subway but until you reformulate your bread to omit the rubber, we cannot continue to consume your food as frequently as we'd done in the past. Parking out front; we've never had trouble finding a stall. I have however stood in line for more than 15 min. Not so bad during rush hour but when there are only a couple of people in front of me and it takes that long before I'm able to even order, that's pretty bad. They are generous enough with their toppings but man people; when folks are in line please... speed it up a bit! read more

10/2/21 11 amish - excellent customer service by the 2 young gentlemen working today - very friendly & helpful esp 1 making the sandwiches!

Dispite living in Mililani where we have 3 subway locations this tiny little space tucked away near Costco has quickly become my favorite shop. I can't name a single employee that has stood out because the entire staff as a unit is amazing. They are all smiles and talk and make jokes, but at the same time if there is a rush they operate seriously and smoothly. They are good at following directions too and you rarely have to repeat yourself to them. This location feels better managed than any of the ones in Mililani, it seems not as hectic and even though I know that all Subways are supplied by HPC Foods Ltd. everything seems fresher at this specific location. . .Food has more flavor from produce to bread and meats. They really give you a lot here too, even with our crazy creations. This location has earned my 5 star for a great staff and awesome builds. read more

Both workers yelled at me for throwing trash away in a trash can that they had apparently just emptied. How I am supposed to know? And they are still open so they will have to empty the trash before they close. Such rude workers. read more

DO NOT SUPPORT THIS SUBWAY! LESS THAN ZERO STARS! CHEAP FRANCHISE OWNER! My son desperately needed to use the restroom. I'm told to go to Starbucks across the 2-lane street. What?!! Do they have an agreement with Starbucks? The stall is busy so we walk/run to the nearest strip mall. Need a code. So we have to run to Costco. No restaurant that provides dine-in should be without a reasonable customer-accessible restroom. The extra money to maintain a bathroom is more important to this franchise owner than customer service. read more

I'm a loyal Subway customer and normally I go to the subway in Waipahu which provides outstanding service however today because I needed to put gas at Costco I decided to just go to this Subway...what a big mistake! I entered the Subway at 12:53 pm and there were only 4 customers ahead of me. Unfortunately only 1 of the two clerks were assisting customers. This one poor young lady had to make sandwiches and cash out customers as she apologized for the wait. The older lady oblivious to the line continued to fuss with the breads in the back. I'm a customer service manager and the customers should always come first. I waited 20 minutes before I just walked out. So if you have limited time to pick up your lunch and get back to work don't bother visiting this Subway franchise read more

Worst service EVER RECEIVED at a Subway. Two girls looked bored, responded to questions with attitude, could not reccomend if having different types of cheeses would taste okay with my sandwich, and didn't even say, "Thank you for stopping by." ALSO! There was a part of the plastic packaging in the sandwich. Someone could have choked. -_- I experienced this on 6/1/12 at 7:00pm. These girls had no name tags on either, but I doubt I'll go back. I feel that Subway is great, but those girls are not. read more

I just left subway & they need to get their shit together. Seriously putting away salads and all condiment needs. This older lady didn't have NO SMILE NO NOTHING ON. Like no fucking thank you come again? Like she literally wanted us TO LEAVE THE STORE? Really? You guys were so slow????? read more

Definitely my favorite subway. the workers always have a smile on there face, and always make sure to be quick but neat at the same time. Love it! read more

The customer service is ahhhh... Ok I guess... But the sandwich are made good. The one girl making my sandwich was very generous with the topping. There was a long line but they kept the sandwiches moving along fairly well. If you're looking for awesome customer service look somewhere else. If you want a good sandwich in a convenient location... Here it is... read more

Would give 2 stars.. but this isn't the first time I didn't have a pleasant time here. I always go to subway, usually the one in Kahala and when I am down this side I have no choice to go to this subway. I ALWAYS have problems here. The ladies are rude and don't listen to orders!!! They were sloppily made and half of the vegetables fell out! They also don't participate in any promotions or deals.. which doesn't make sense because the other subways I have been to do. Also got my order wrong, and when my dad ordered they completely ignored what he said and put things on that he DID NOT want. No good customer service here, next time I'll just drive out of my way to Kahala, at least there I'll get a smile, and my order right. read more

If I could give them zero stars and complete this review, I would! I was less than impressed w the service, but the quality of the sandwiches and cookies were terrible! The bread was definitely over cooked, they put less meat than every other subway I've been to (even when I asked), and the cookies are burnt! I will NEVER go back to this subway! read more

Worse subway I ever been to. Customer service is unheard of and they didn't even changed gloves from handling money and making subs I had to walk out to disgusting smh. read more

If I could give them zero stars I would. I work in the area and I come here because subway is a healthier option than other things in this shopping center. But EVERY TIME I come here there's ONE person working during their lunch rush. How is that possible? There's zero sense of urgency from the employees and zero customer service skills. I waited the entirety of my lunch break trying to get a meal I wasn't even able to eat. read more

Customer Service???? There is none! Employees are not friendly, not accommodating, sandwich not done well!!! Can anyone recommend a better Subway in the area? read more

This place is horrible! Slow and horrible service. Different employees very time. Out of Diet Coke, spinach, soup, and cups today!

Never going to eat at this place again went there yesterday (2/19/18) my husband and 22 months old baby got sick. Forcing them to have to go to the ER this is completely unacceptable. There is nothing else they had in common to eat all day. Just be careful read more

They are always running out of bread. The workers are rude. Merly, Mariah, Teresa , crystal has no common courteously.

Lame...owner doesn't participate in T-Mobile Tuesdays free sandwich of the day. Go to Mililani where they do participate.

I hate to be the one to give a bad review , but we go into this subway we choose a table and for starters the tables are dirty all of them , of course its busy so its totally normal not to have to wipe the tables , but than sitting at the table waiting for the line to die down , we see a roach right next to the sandwich line and not a baby one it was huge , gross . So i grabbed my stuff and left thats gross . read more

I was there Memorial Day. The lady working that day was the coolest! Don't know who ya all are crying about. Maybe I had the outlier experience but I'll eat there again, no reservations. The sandwich was good, made nicely fresh ingredients...., but then again I've eated 3 day old dead dog and that was pretty Ono all depends on da chef eh? No no not from here. read more

Just came from there. The short fat girl was rude, stuck up and in a rush. No eye contact, spoke with an attitude in her voice and did NOT offer to toast my sub AND did NOT give me my receipt after. I asked for 3 each of the cookies and didn't know there were 6 different kinds, so when I asked she replied with "uh, yea" in a wise tone of voice. I eat here 3 times a week and have been turned off from returning, if this totally unprofessional employee still works here. Food and other employees have been great otherwise. Please make a change and train new employees better! Mahalo! read more

I come here every wednesday late evening time before i go to work. the customer service is wonderful its usually the same girl every time i go she is very friendly and I went in there once and she was the only one working but there was a few of us in the line and she was very polite and still had time to talk and joke with the customers and she was very fast. I been trying different kinds of sandwiches every time i go and last sandwich i got was the steak & cheese with herb bread and she recommended pepper jack cheese and to toast the bell and onions on it and then southwest and i gotta say its probably my favorite sandwich now. read more

Possibly the worst Subway on the island. Terrible customer service - I wonder if the workers are specifically trained to act like they don't care. I saw a roach on the counter once. Another time they only had ONE type of bread. I hope this location is replaced with a Quiznos. read more