What I like about Sugar Me Now is the availability-- I can book same day whereas at the waxing…read morecenter I usually go to I can't usually get in same day. With a busy schedule, sometimes same day service is needed and I'm glad SMN can accommodate! I didn't want to wait so I went to SMN this time. I've been to SMN a few times since my initial review and the two times since my initial visit there was no skin broken/bleeding, but unfortunately today there was. I have sensitive skin, and skin is drier in the winter, but I've never had the skin broken when I've done waxing. The aesthetician put a salve on it to heal it quicker. I also signed up for a Bikini Extended and it was only a little more than the bikini area. When I told the aesthetician what I was looking for, she removed all the hair in front like I usually have-- I asked her what to request next time and she told me to request a Brazilian. She didn't charge me for the extra hair removal which was very nice. At the waxing center where I usually go a Bikini Full ($47) removes all the hair in front. A Brazilian at SMN is $60, so from a cost perspective, it seems like waxing is also the way for me to go. I don't like to leave less positive reviews but I think it's good for others to know if they're considering sugaring-- I really want to like it but so far it's been very painful and broken my skin 2/4 times. Maybe it's a better experience for people with less sensitive skin! Update: the healing balm seems to have worked as there hasn't been any irritation/pain from the area where the skin broke. It was just very painful in the moment, but there's been no lingering pain, which is good.

Just another updated review... I've been going back to Sugar Me Now and realized that I should give…read morecredit where it's due. I've been making appts. with Seroya now and she's great. Always on time, does a great/thorough job and makes me feel welcomed every time. The music and lighting also helps you feel at ease while you're waiting for your appointment.

The pictures say it all. I feel like someone rewinded the clock about 5 years. Ruby was very…read moreknowledgeable and knew exactly what she was doing. I went in not having a clue what eyebrow laminating is, but seen pictures and knew I wanted it. I asked many questions and Ruby answered all of them. She gives instructions how to care for, keep up with ect. I definitely recommend NYC sugaring. It's very clean, quiet, & well decorated. #gotSugar

Staff was soo sweet and helpful. Definitely helped with the first time experience. Izzy was so warm…read moreand friendly, and answered every question I had and then some. A fantastic, pleasant experience. I'll be back regularly just for her!

Alexandra was very nice and did a good job waxing. I've gone for my eyebrows too and they take…read moretheir time.

When first visiting the spa I was very pleased with the service received when I was serviced by the…read moreowner Rupa, when rescheduling follow-up appointments I confirmed bookings with Rupa and each time (total of 3) I was assigned a different technician the day before my appointment. I found this to be very disrespectful to accept and confirm an appointment and then change the technician at the last minute. The reason given for the change is "I won't be in that early", if that's the the appointment should not have been confirmed. A schedule is provided on your website allowing a customer to choose who they would like to service them, to undue that choice is horrible customer service. Respect your clients - I will not be back.

If I could give this place no stars, I would. My lashes started falling off the day after they were…read moreput on. By day 2 they were falling out one by one, getting in my eyes scratching causing injury to the surface of my eyes. Don't waste your money. I wish I hadn't wasted mine. We work hard for our money and to get this type of "service" is unacceptable.

Jametra is very friendly and kind, takes time to inquire about your preferences and works hard to…read moregive you what you are looking for.

Tried this place after I just moved to the city and was really excited. It's a very clean store and…read morecomfy furniture. However, my lashes fell 2 days after getting the lash lift and tint. They also are not tinted after 2 days as well. I've gotten probably 10-15 lifts and tints before and have never had an issue. Sadly, won't be going back.

Oxana is super friendly and did an excellent job with my lash lift. Was very careful during the…read morewhole process. Wish I started going to her sooner. I will be going back.

I had a similar experience to Somaly. Made an appointment, it was confirmed, no one was there…read more Eventually I got a text back asking if I wanted to reschedule - um, no? With no front desk or person to talk to didn't want to risk another no show and waste of time.

I've had the worst customer service experience here since the very beginning, and you might be…read morewondering why I kept going back. Honestly, it started with their $14 Brazilian wax promotion, who could beat that price? My first appointment went okay, and they later ran a half-off membership deal, which I joined since members supposedly get a discount on services. It sounded like a great deal, especially because I get waxed regularly. During my second visit, I wasn't even told which suite they were in (there are two in the same building). There's no front desk, just a doorbell, so I waited about 15 minutes past my scheduled time before anyone came to get me. The wax itself was fine, but the experience wasn't. Each visit after that came with some kind of issue. The aesthetician was often late, and when I'd call, I'd be told I didn't even have an appointment. I showed proof of my text confirmations, but they always brushed it off as a "computer glitch." I use their app, and it constantly tells me I don't have an appointment, even though I get multiple text reminders. The final straw was today. I had an appointment during rush hour, drove a long distance, and arrived early. I rang the doorbell several times with no answer. I tried calling with also no luck. The app again said I had no appointment. After waiting 20 minutes, I gave up and left. As I was pulling out of the parking lot, I got a text saying my appointment was canceled because my aesthetician was sick. Why wasn't I notified before my appointment? No email, no text, no courtesy call, nothing. When they finally texted, there was zero apology or empathy, just an attempt to reschedule. To make matters worse, it's nearly impossible to reach a live person or anyone from corporate. There's no working phone number that connects you to customer service. This company is completely unprofessional and disorganized. I'm canceling my membership and will never return. There are plenty of other salons that actually care about their clients.

This franchise is amazing. Beautiful building. Professional staff and an atmosphere of comfort.read more

Came here for my first Brazilian months ago and I will not go anywhere else! It's super clean and…read moreeveryone is so friendly. The feng shui is it!