I've been a customer for three years and love this place. Yesterday I woke up with a very painful…read morestye that was blurring the vision in my right eye. I ran over to Murata Eyecare and explained my situation. I did not have an appointment yet Dr Murata and his staff managed to squeeze me in. He drained the stye and prescribed some antibiotic drops. He checked to make sure my eye was not infected and gave me a follow up appointment in one week. My eye felt 100% better after leaving there. I simply love Dr Murata. He is thorough, knowledgeable, and really cares about his patients.

While Dr. Karlyn Murata and her assistant were very nice and I was happy with the eye exam, this…read morebusiness failed on an entirely different level. Despite me insisting when I made the appointment that they check that my insurance was actually accepted (and me insisting to check the Insurance name and ID number), they said it wasn't necessary as they already found me in their computer system. However, after the eye exam and when it was time to try on glasses they had me under the wrong insurance (and an insurance I am no longer on). Thus, essentially nothing was covered and I was left without new glasses. Despite my protestations, they chalked this up as "mistakes happen." However, I am a client and a patient whose time and money is just as valuable as theirs. I had to use my precious and valuable sick time to make and keep this appointment and yet I received nothing from it. I have to now take more time off and find a new optometrist and get new lenses/frames elsewhere. This could all have been avoided if they simply listened while making the appointment and checked the insurance information I had wanted to give them. While I appreciate that they gave me my updated prescription, this does not negate the careless regard to checking insurance nor does it negate the disregard afforded to me as a patient. I would highly recommend that if you do make an appointment with this place that you insist that they confirm they have your correct insurance information. I am very frustrated and disappointed by this business.

I have been going to this office for over 8 years and I can honestly say the care has always been…read moreexceptional. The doctor is knowledgeable, patient, and truly takes the time to make you feel comfortable and cared for. What really stands out is the staff they are always kind, welcoming, and somehow remember me every single time I come in. It makes such a difference walking into an office where everyone treats you like family instead of just another appointment. I highly recommend this office to anyone looking for an eye doctor who genuinely cares about their patients.

It's amazing place , very nice staff with great Doctor…read more "I had an amazing experience at W shields ,OD The staff was incredibly friendly and knowledgeable, helping me find the perfect frames to suit my face shape and style. The optometrist, was thorough and explained everything clearly during my eye exam. The technology they use is top-notch, and I appreciated the detailed report of my eye health. The selection of glasses and contacts is impressive, and the prices are very competitive. I ended up getting a great deal on a pair of designer frames. The customer service was exceptional, from the initial consultation to the follow-up appointment to adjust my glasses. Everyone was courteous, professional, and genuinely cared about my satisfaction. I highly recommend [Optical Store Name] to anyone looking for excellent eye care and personalized service. I'll definitely be back!"

"I can see clearly now...." No really, I can finally see clearly now!…read more So here's the deal, and I'm being really serious here, I had been having an issue with my eyesight for a couple of years now. I had another eye doctor who was not treating my issue correctly. My eyes were constantly red, irritated and then my eyesight was blurred. So blurred that it has affected my every day life. I couldn't drive. I couldn't get any work done on my computer. It was awful. And then, the heavens opened up and I was introduced to Dr. Carrie Kubota and her incredible staff. From the moment I contacted their office, I could tell they really cared. They were able to squeeze me in as a first time patient. And when I left Dr. Carrie Kubota's office for the first time, I cried. She immediately saw the issue..... turns out I have three major issues. The doctor decided to tackle the first part, which is the severity of the blurry eyes and the irritation. As I write this review, I'm still in the process of correcting the irritation and the blurriness. Turns out the blurriness is caused from extreme dry eyes. She has a great solution for my dry eyes. And I should be able to start those treatments soon. The last issue, I simply need glasses. I have already recommended Dr. Carrie Kubota to many friends and colleagues. I am confident that you will love her as much as I love her. Simply stated Dr. Carrie Kubota cares deeply about her patients. And now, drum roll please, "I can see clearly now...."

I was naive thinking that having insurance and going to local doctor will save me more $$ than…read moregoing to LensCrafters. I was so wrong. Here are few things: 1. Bought a frame here, supposedly portion of it will be covered by insurance but I end up paying $200 more for the frame which would cost me $150 while this place was giving $350. So not only I didn't save at all, but also paid extra. Such a great deal right? 2. Outdated equipment, I was a bit surprised to see warn off seats in their exam area and overall a bit worn off office. I mean if you overcharge, why don't buy some new furniture? 3. Asked to email me the receipt, lady was nice but was not surprised when I didn't receive anything and also shared that they sold me overpriced frame, she reassured she will talk to doctor, but been weeks and nothing. Again not surprised. Will never go back, there is nothing special and personable about this place, just higher prices and outdated equipment and furniture. I'd rather choose LensCrafters - at least they won't overcharge me

I had a mostly positive experience here today. I met with three people who were all very nice. The…read morefirst person tried to upsell me within two minutes after she started talking to me but she was very nice. The second person was the doctor and she really instilled confidence in me and she was the highlight of my visit. The third person was also very nice but he had a soft voice and I don't hear well so it was difficult. It turned out his questions were very basic and a person who could hear normally would have taken two minutes so I can't really blame him for anything. They were able to give me a diagnosis that will help my primary care physician get me scheduled for cataract surgery I expect to be back for new glasses after surgery and I recommend them

I had an appointment at 10am & sat there until 10:50 for a pre-test prior to seeing the doctor. A…read morepatient who had an appointment at 10:15 complained & got this pre-test before me so they get to be seen before me even though my appointment is before theirs. All I got from the guy working there was that there was a scheduling mix up so it's crazy today. I left. Never wasting time there ever again.

Was looking for a new optometrist asap, and Doctor Feldman was so accommodating. I waited very…read morelittle time to get seen, parking was easy to find and the receptionist was the sweetest. I had a great experience and was super grateful to be seen here. Will be getting my glasses in 1-2 weeks after not having them for 2 years. The care was perfect and Dr.Feldman answered all my questions and took his time. I really felt seen and heard. They even accepted my medical insurance, I totally recommend to come here! I'm already referring my sisters here.

Lovely receptionists, easy parking, and what a pleasant and thorough doctor. He is knowledgeable…read moreand makes you feel at ease. Highly recommend this optometrist

Stay clear of this place!! Leti the manager provides zero customer service! I've left messages in…read moreperson in the office, email, voicemail and with the staff on the phone. 4 weeks of trying to reach her or get her to call me and nothing!!! She owes me a $175 refund and is avoiding me. This is ridiculous! I had my initial eye exam April 17, 2025 and did not receive the correct lenses until June 25,2025. Twice they were made wrong. Just this alone is reason enough to avoid this place, but her lack of ethics and no customer care makes this one of the worst places I've done business with. When I ask the ladies in the office who owns this place they won't give me their info and say Leti is the manager...and she handles customer service issues. Well who holds Leti accountable if the owners can't be contacted? Well I hope they read it here. Stay away from this place! Take your hard earned money elsewhere! I warned Leti in messages I'd give her an opportunity to reach me before I left any reviews... it took 4 weeks of no return calls to get me to this point.

The staff at the front desk and eye doctor herself was very nice, organized, knowledgeable and…read morehelpful for the eye care for my family.

I had a wonderful time doing my eye exam here at this Costco Optical. The person checking my eye…read morewas Doctor Optos, she was very informative and explaining every process with me. Before I went in her office, another lady took my sight level by looking through their machine that was showing a hot air balloon. I also decided to do the retina photo thing where they'll let you know the health of your eyes. The price is very reasonable which is why I came here. I wasn't planning on getting my frame or lenses here but just wanted to do my eye exam. I saw that this Costco Optical carries some Oakley frame which is the only brand I wear.

Didn't realize that I hadn't updated my experiences with the vision center since my eyecare needs…read morechanged dramatically for the better a few years ago. I am free from being chained to wearing daily glasses after having cataract surgery! It's been incredibly liberating for me after over 50 years in spectacles. What I do have now are a custom pair of reading glasses for low light conditions, like after-dark reading or watching videos on my phone. My optometrist created the prescription since my implant lenses are middle-to-far distance in one eye and close-to-middle in the other. Thus, off the shelf reading glasses don't work for me. My Costco pair works great! I usually don't need reading glasses when it's daylight, so I only use this pair after dark. I also have a special pair for night driving, although I don't always even have to wear them. When my eyes are tired from being on the computer too many hours, I can feel the need for those driving glasses. What's fun for me is that I can now buy just regular sunglasses; no prescription sunnies needed anymore. Even one pair of those I ordered from Costco Vision Center - I liked the lightweight frames and had them custom-made with sunglass lenses instead of corrective vision lenses. Such a deal for about $70 inclusive of frames and lenses! (Have you been to Sunglass Hut or the like for nice sunglasses lately? They are very pricey!) The staff members at this location have always been helpful and kind. The hardest part about coming here is that they are popular and sometimes there's a wait to be assisted. Otherwise, the prices are terrific and fulfillment goes pretty quickly.

Customer Service is Excellent! I have used this location on…read moremany occasions to purchase glasses. I have come in many times for repairs or adjustments, I have never waited long and have always been greeted by friendly staff. I recently was in and was helped by Nate, Great experience! He was helpful and friendly, and made selecting frames easy. I even wound up purchasing a second pair from their great selection.

I stopped by this Lens store to look at some frames I was interested in. I visited another location…read moreand tried the Oakley rafters frame which I loved but wanted to try it one more time before buying. I found parking easily in the plaza where this store is. I came close to the evening time and they were not busy at all. I was the only customer there that day. Abbey was the person helping me and let me shop in peace. I mostly checked out the Oakley frames area and found the rafter. Abbey was able to built up a quote for me and I was surprise with the overall price even with the holiday deals. Adding things like blue light protection, anti scratch, the other features just keep making the cost go up. The eye exam cost here is pretty high also so just be aware. The customer service was great here but the value is on the higher end.