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    Summit Transmissions and Auto Care

    4.6 (197 reviews)
    Closed 8:00 am - 5:00 pm

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      Missing bolt.

      Beware of this shop, and especially the person working the front counter, who I believe is named Carl and may be the shop manager. My experience started off fine. I brought my car in to have an OEM motor mount installed, and the installation appeared to go smoothly. However, later that day, while working on my car, I discovered that two bolts connecting the hybrid bracket to the motor mount had been left off. I immediately called the shop and spoke with a young woman at the front desk. She apologized and told me to bring the car back whenever I had time so they could look at it. I called the following Wednesday and scheduled an appointment for Friday. Since I was already bringing the car back, I also asked them to diagnose a clicking noise that occurred during braking and acceleration. On Friday, after dropping off the car, Carl called and told me they believed the noise was coming from the front brakes and that the calipers would need to be removed for further diagnosis. I asked a few questions so I could understand how they reached that conclusion before authorizing additional work. Instead of answering my questions, Carl became defensive and repeatedly said, "I don't think we're the shop for you." As a paying customer, I should be able to ask reasonable questions before approving repairs. That's part of making an informed decision. Rather than explaining their diagnosis, Carl seemed offended that I asked for clarification. I also asked why no one informed me that two bolts from the motor mount assembly would be left off during the installation. Carl's response was, "It's not our job. You brought the part in, and you knew." The problem is, I didn't know. In fact, I had already spoken with the mechanic, who told me he had informed the front desk and agreed that someone they should have communicated this to me. Instead of acknowledging the breakdown in communication, Carl chose to blame the customer and accept no accountability. This situation could have been handled very differently. A simple apology for the communication failure, an explanation of why the bolts weren't installed, and a discussion of the available options would have gone a long way. Instead, I was met with dismissive behavior and a complete lack of customer service. Everyone makes mistakes. What separates a good business from a bad one is how those mistakes are handled. Unfortunately, based on my experience, this shop failed in that regard. If Carl is indeed the manager, he has a lot to learn about professionalism, accountability, and customer service.

      My brand new beautiful tires
      Ellie L.

      This place is LEGIT. I have a 2017 Hyundai Elantra SE that was having some PROBLEMS. The dealership said over a thousand dollars worth of services were necessary, and as a college student I was not able to do that, and really just wanted a second opinion. I requested some help from Summit via Yelp and got a response within minutes. Carl is SO friendly and able to help the same day. I was able to get my oil changed, and they looked at the other "necessary" services that were suggested by my dealership and told me that over half of them weren't necessary, and even ended up finding a leak in my car that the dealership didn't even find. I ended up needing to replace all four tires, get an alignment, and fix that leak and was able to do it all for an UNBEATABLE price, while also having quality work done to my car. They finished my car within 24 hours even after needing to order the tires for my specific car. They also let me know in advance that it would take a little bit longer because of that, but I didn't mind. I will be coming back here for all issues and oil changes with my car, I felt very comfortable and trusting of the staff here which is so difficult as a young woman, especially after my terrible experience at the dealership. If you need help with your car or even just a second opinion, this is the place. THANK YOU SO MUCH CARL & SUMMIT TEAM!!!!!!!!!!!!

      Carl is a great rep for Summit Automotive. He goes over and above to get the job done and make sure you are pleased w/ the work.
      Janie H.

      I have only good things to say about Summit Automotive. Whenever I have car issues my heart sinks not knowing what all it will entail. I'm so glad to find this place. I never felt like I was being taken advantage of. First of all, I totally appreciate Carl's cordiality and pleasant greeting and on going clear and unrushed communication. I found him to be honest. I would trust him with any future car problems that may arise. (Hopefully none!) I was so thankful for his over the top efforts to sincerely take the time to find a part that could have easily cost thousands more. But he found it at a great price. Much lower than expected for the work needed on my 2011 Prius. I thought it was done for, but he got us extended life till we're ready to make a change. And my car is driving beautifully. Thank you Carl and crew!

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      1 year ago

      Quick response on services requested. Front desk service was helpful and able to give me a to get the services completed.

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      11 months ago

      Went in for brake pad and rotor replacement and a line flush. Had me out in 2 hours flat, and the best pricing around!

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      I made an appointment for the next day and they had it ready on time and under budget. Fabulous!

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      2 years ago

      Great service, for oil change and tire rotation, very reasonable, I highly recommend.

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      3 years ago

      Although I did not get the answers I was hoping for, I appreciate their honesty. I would visit them again if the need ever arises.

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      3 years ago

      Great experience. Cheapest of 7 or 8 places that responded to my project request. Completed the work quickly too.

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      Page 2 of 5

      Ask the Community - Summit Transmissions and Auto Care

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      Review Highlights - Summit Transmissions and Auto Care

      Jerry, the owner is always thorough and asked me a lot of questions to try and determine what could be wrong.

      Mentioned in 63 reviews

      Read more highlights

      Allman Family Auto

      Allman Family Auto

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      Yes, this was an expensive repair but it was absolutely no fault of Allman Family Auto. The issue…read morestems from Chrysler's Pentastar cylinder heads, which are a known problem. I always do my research, and unfortunately my assessment turned out to be correct even before Allman completed their diagnostics. Mike at Allman spent a great deal of time walking me through different scenarios and options, providing detailed estimates for each. I also requested additional estimates, including a full engine replacement, so I could make a fully informed decision. While their estimate was less than dealership service departments, it was slightly higher than another independent shop. After researching the difference, I found it came down to Allman using OEM parts rather than cheaper aftermarket parts made overseas. I don't use cheap parts on my vehicles, so that made the decision easy. Once I felt fully comfortable, I chose Allman and I'm glad I did. Mike kept me informed throughout the process, and my Jeep was back on the road even earlier than estimated. Thank you, Allman Family Auto, for the honesty, transparency, and quality work.

      I wanted to post a follow-up to my original review regarding my experience with Allman Family Auto…read moreShop. After I raised concerns about what I believed was a misdiagnosis and being overcharged for repairs that did not fix the original issue with my vehicle, I reached out to the shop directly to address the situation. To their credit, once I called them out and explained the ongoing problem, they agreed to take another look at my car. Upon re-evaluation, they acknowledged that the initial repair did not resolve the root issue. They worked on the vehicle again and ultimately fixed the original problem at no additional charge. I appreciate that they took responsibility and made the effort to correct the situation. While my initial experience was frustrating and felt misleading, I do recognize their willingness to make things right after the fact. I hope moving forward they improve their diagnostic process to prevent similar issues for other customers. Updating my review to reflect both the initial experience and the resolution.

      Jiffy Lube

      Jiffy Lube

      3.8
      (237 reviews)

      I love taking my car here. Alexis Roger Mario Diego and Joe…read moreare all incredibly helpful! This is the only place I go for my oil changes. Thank you guys!

      This is the first time I leave negative reviews, but I feel other customers should know about my…read moreexperience. I brought my vehicle to this Jiffy Lube for a routine oil change. Before the service, my underbody cover was not hanging or damaged. Within hours of leaving the shop, the underbody cover came loose while I was driving in FREEWAY! We can see sparks at the back in the car while driving because the metal part dragging the floor so we have to pull over 2x the plastic and metal underbody cover had been torn and was hanging down. I returned to the shop the next day since it's Sunday and they close early. During my first return visit, they replaced the metal cover but didn't properly secure the plastic underbody cover. I left with loose and hanging plastic parts, which was unacceptable. Because of that, I had to return to the shop a second time. They secured the loose plastic underbody cover, but they refused to replace the damaged plastic undercover, telling me there was no manager on site who could approve it. I then contacted Jiffy Lube Guest Relations and opened Case. I was told the District Manager would handle my claim. Despite following up and waiting for a response for 2weeks, I have received no communication and no meaningful resolution from them. I'm not asking for anything unreasonable. I simply want the damaged plastic underbody cover replaced if it was damaged during the service. Instead, I've had to make multiple trips back to the shop, deal with poor communication, and spend my own time trying to get this resolved. The most disappointing part of this experience isn't just the damage it's how the issue has been handled afterward. I hope Jiffy Lube improves its customer service and takes responsibility when customers report problems that occur immediately after service. Based on my experience, I cannot recommend Jiffy Lube.

      Pep Boys

      Pep Boys

      3.4
      (263 reviews)

      I had a coolant tank leak that needed fixing. Jeff was really nice and got straight to the point of…read moremy repair and cost which was fair. Once the problem was identified, got it fixed in a gew hours and car is running smooth. My only complaint is the fact that i dropped off my car on a sunday and did not get it back until Tuesday but that was because of shortage in mechanics with the exoertise needed. Other than that really solid spot. I was a little worried but I would definitely recommend it.

      I've been to this location twice this year and continue to be impressed with the service provided…read more Visited in February for an oil change and a general tune-up based on mileage and was treated well with fair prices. Plus I love that you can make an appointment online! I brought my car back in September as I hit a pothole and my alignment appeared to be off as a result. They did a full inspection of the car and found a repair was needed. It was a Sunday and they seemed to have a difficult time getting the part in, but called around and got it done for me while keeping me in the loop along the way. All in all, I was out of there within 5 hours and my car is better than ever. As a note outside of the service I received, the signage about upgrades to the waiting area was up in February as well and there's been no discernible updates when I was there in September for a repair. I'm sure the signs came from corporate but I'd suggest not displaying them until the upgrades are actually underway ;)

      Total Care Transmissions & Classic Restoration

      Total Care Transmissions & Classic Restoration

      4.9
      (63 reviews)

      I brought my vehicle into Total Care Transmissions thinking I had a failing alternator. We've been…read morecoming to Julio and his family for a few years now for our everyday cars and once to rebuild our family's classic car. He did a quick preliminary diagnosis and gave me a fair quote for the alternator parts and labor. A few hours later, instead of just doing the expensive repair, he called me and explained that the alternator was actually fine -- the real problem was a wire that was shorting out and causing the symptoms. The repair ended up costing significantly less than expected because they were honest enough to fix the actual issue instead of replacing parts I didn't need. I also had them change the fluids and filters while it was there. He said it looked like my spark plugs needed changing as well. Everything was completed quickly and professionally. It's hard to find shops that are this honest and transparent these days. Highly recommend Total Care Transmissions for their integrity, communication, and quality work.

      Like other yelpers I had a terrific experience for the critical service of getting our 2009 Honda's…read moretransmission fluid changed. I've learned this service is not offered by many general auto shop's ( like Firestone where we go normally for routine repairs). I learned it's recommended every 40-50K miles. .....and we were really overdue. JULIO got me in/ out in less than an hour. He's really professional, efficient, knowledgeable and GOOD PEOPLE!!! Now I have to get our other Honda in ASAP Look no further than this great business for specialty tranny works !

      Summit Transmissions and Auto Care - autorepair - Updated August 2026

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