I had a great first time experience…read more I spoke to Alexis on the phone a couple times and she was really fast, efficient, and friendly. Connor, the vet tech, followed suit, and was really great. What really stood out is that we got in quickly and we were given a balanced approach to treatment. Dr. Rob walked me through his treatment rationale. We had a real discussion about the best course of treatment instead of the typical take-it-or-leave-it approach you get at most facilities. It's hard to find vets who collaborate with you as a member of the treatment team instead of copy-pasting a protocol and sending you on your way. The pricing was fair as well. I really appreciated the care and attention we got. Been to a lot of vets, this one stood out.

We have had such a positive experience with Dr. Rob. He always takes the time to speak with us,…read moreaddress our concerns, and answer all of our questions thoroughly. Unlike some of our experiences with other veterinarians in Austin, we never feel rushed. We truly appreciate the care and attention he gives to both us and our cat Reishi. Dr. Rob performed oral surgery to remove several of Reishi's teeth. It was the first major surgery we had experienced with her. He was extremely patient with our questions, took wonderful care of her, and guided us through the entire process. Reishi healed very quickly and had no postoperative complications, which we were especially grateful for after hearing about friends whose pets experienced infections and other issues following similar procedures elsewhere. Recently, Reishi had a cancer scare after an alarming initial assessment at an emergency vet. We were quite stressed. When we brought her to see Dr. Rob, he first acknowledged what we had been through and made us feel heard and cared for before discussing the next steps. He even emailed us with test results and next steps while he was on a family vacation, which showed us how deeply he cares about his patients. Fortunately, further testing showed that Reishi did not have cancer. Going through such a stressful experience felt much more manageable knowing that Reishi was under Dr. Rob's care. He is compassionate, patient, knowledgeable, and genuinely invested in both his patients and their families. Unfortunately, we are moving out of state and will have to find a new veterinarian. We truly hope we can find a clinic as wonderful as ATX Animal Clinic. It is the best veterinary clinic we have ever had, and we are incredibly grateful to Dr. Rob and the entire team.

Dr. Lawson and his nurse Jayden were wonderful with my sweet lady. Really appreciate the loving…read morecare she was given.

Beautiful, spotlessly clean space with the best vets and vet techs! Their app makes it super easy…read moreto book an appointment and sends reminders for upcoming vaccines. Vet care made easy!

We knew our 14 year old golden retriever, April, wouldn't be with us too much longer. It still felt…read moreunexpected and we had to look into our options on short notice when her health deteriorated rapidly. These folks could not have been more caring and compassionate at every step. They were responsive and scheduled an appointment around our needs. They care and it shows. Everything is done in your home, eliminating the anxiety on your pet of going to the vet. I hope I never have to call them again, but I'm very grateful knowing they are around.

My two senior cats became very sick one right after the other. My 18 year old had kidney disease…read morethat became terminal and my 16 year old had an oral tumor that had become enlarged that she could no longer eat so I had to use their services twice in less than two weeks. Both declined rapidly and compassionate pet vet scheduled me fast each time so neither would suffer. For a very stressful and unpredictable situation both vets that came out were extremely kind and looked them over to help reassure me that I was making the best decision for them. I highly recommend if you're able to go this route to do so. One of my cats was terrified of the car and vets and this made her last moments extremely relaxing. I am very thankful to have found them.

Super efficient and easy and not to mention cost effective…read more No complicated booking, easy simple Thank you folks so much

Great price and great care. They has the system down, but don't make you feel like a number. It's…read morenot a full service clinic, but the vet will let you know if she thinks your pet needs more advanced care. Weekdays are best. I went on a Saturday and it was quite busy. They only do walk-ins so plan accordingly!

We love that he is patient, both with the dog, with her condition and with us. He does not jump…read moreinto conclusions until he has enough data. Our dog was sentenced to the unmentionable r/bridge in 2020 and with his patience and thoughtful approach we got her back when her previous vet could only say... "I dont know usually these cases are terminal". We love that he approaches our anxious dog with kindness and allowing her to get used to his presence before he starts testing and drawing blood. WE RECOMMEND HIM WHOLEHEARTEDLY.

Our two cats have always had issues going to the vet, requiring us to separate them for a day or…read moretwo after the visit due to behavioral/territorial issues. Dr. Bendall's housecall practice has completely resolved this! After our housecall, both cats returned to normal behavior immediately, eliminating all of the behavioral issues we've experienced in the past. Dr. Bendall and his team were extremely professional and made the entire experience painless for us and our cats alike. Would recommend this service to anyone who has any issues with taking your animals to the vet.

My lifeline woke up in distress. I was a wreck. A friend took me to her Vet, Austin Vet Hospital. I…read morecannot recommend them enough. They took him in, sedated him, and fixed him. They rang to give me detailed notes on everything they did, and hiw he was doing. That we could pick him up in 2 hours. The next day, they rang to check up on him. Sigh

I cannot believe I was able to get in to see a vet within a day of calling. My cat had been shaking…read moreher head due to a yeast infection in both ears. Liquid was coming from somewhere. I got in the next day. Well, I was given an appt. but I couldn't get my cat into her carrier. They were graceful and gave me an appt. the next day. When trying to put my cat in the carrier after the visit, it took 2 technicians over 15 minutes. I think they understood why I couldn't make my first appointment. The technicians were great and Dr. DeCiero was the most thorough veterinarian I have ever seen. Although I understand how expensive it is to take care of our animals, I was shocked at how steep the prices were for simple things like putting an otoscope in my cat's ears. However, they are EXTRAORDINARILY transparent about the cost of treatment as the visit begins and progresses. The treatment of the infection made sense for the price but the overhead costs were wild. However, the convenience and the health of my cat comes first. I will be back but I hope it's not any time soon!

My cat was recently diagnosed (at a different vet) with a somewhat rare parasite (Tritrichomonas),…read moreand I was having a hard time finding a vet I felt confident in. My usual vet, who we have been seeing since adopting the cat almost 2 years ago, rudely dismissed my concerns over the phone and insisted that I needed to pay an $80 office visit fee just to get an answer to my question over the phone (the question was "What does the PCR panel test for?"). I started calling every other vet in Austin to find a clinic that has experience with Tritrichomonas and that I felt comfortable with. Several clinics admitted that they did not know what the parasite was or had never treated it before. Another lied and said "oh, that is super easy to treat and really common and straightforward!" which I knew was not accurate from the empirical literature online. I finally found Austin Urban Vet and the experience we have had so far has genuinely been night and day different from pervious clinics. From the very first call, the AUV team was empathetic to our situation, VERY transparent about pricing (they provided it in writing), and explicitly clear about which PCR diagnostic panel they use at AUV and exactly what it tests for. They were open and honest about their experience with Tritrichomonas and I immediately felt at ease and confident in the care that they could provide my cat. After chatting with my partner about my findings from calling almost every vet in Austin, we both agreed Austin Urban Vet was the best one to move forward with, so we made an appointment. Right off the bat, I was happy to find that AUV has a private parking lot (for free!). I headed inside with my cat and the team at the front desk was so kind and helpful. They quickly checked me in and invited me to grab a bottle of water or make myself a cup of coffee as I waited for the tech to take us into the room. We waited for maybe ~5 minutes before the tech took us to the exam room, where she scanned my cat for her microchip, weighed her, and asked questions about the presenting problem, history, etc. Dr. Helen was who attended us for the exam itself, and she was so kind and thorough. I really felt that she was providing genuine feedback, and she was honest about her experience with this parasite. She was transparent about the treatment plan and let me know her general thoughts (Ie., "If she is still positive, we will do X. If she is negative, we can try Y.") We are now waiting for the PCR results, but so far, I am so happy with our experience and feel confident that Dr. Helen will provide us with the best care possible.

I feel that I have overlooked reviewing this wonderful Veterinarian center/service through the…read moreyears. Such a nice people, very caring, always welcoming, and we love, Doctor Helen! We have an aging pup now that they help us take good care of -- and actually, this is where we adopted her/rescue her about 13 years ago when she was about eight or nine months old. This is really a special place. We love our pup ...

They always listen to what we have to say, take our concerns seriously. Help in every way they…read morepossibly can. Their services have gone above and beyond each time we have been there. They also are very considerate to us as an owner to our pet and have all of us in mind- we know how overwhelmed and how much they take on a daily basis so we understand that there will always be a wait and there will sometimes be other things that come up- but it always comes from a good heart and a great mission in mind. They have great low cost options to help you and your pet every time. But be willing to wait your turn for this great place for you and your pets.

Staff is friendly and organized. I was able to schedule an appointment online for annual exam and…read moreshots. The prices are more than reasonable, especially for flea medication, which is half the cost a regular vet would charge.

Bad experience before it even started. I had to contact my previous vet about 3 times to get the…read moreinformation they needed so the front desk at bluebonnet could attempt to get the records. My battery died in my car called in and said if I can make it 10 minutes past the appointment they would accept me coming in. I arrived 12 minutes past and they turned me away. Bought a home behind this location and was going to be a long-term customer. Won't be recommending to friends in the area.

My elderly dog has been treated so carefully and well by the vets and staff at Bluebonnet. They are…read moreexceptionally kind and thoughtful and seem intelligent and well trained. I am so grateful for them and recommend them highly. Thank you, Bluebonnet Animal Hospital!! Sandra Hamilton, mom of Roxy

We had a great first visit today with our kitty, ButtonZ. The vet tech was super nice, and the…read moreveterinarian took a lot of time with us and you can tell she really cares a lot about cats. She said she owns one. I highly recommend coming here to this vet office. I could tell they genuinely care about keep animals safe and healthy in the community, and their costs were very reasonable compared to the last clinic we went to. They care about people affording care for their animals.

Had an abscess drained from my cat that was swelling, they charged me nearly $600! I was shocked…read moreand should've asked; after corresponding with a local shelter, I realized it should've been under $200. Do your research (I didn't). SOUTH PARK ANIMAL HOSPITAL is now owned by a VENTURE CAPITAL FIRM called National Veterinary Associates, which in turn is owned by JAB Holding company, JAB has tripled in size since it started buying up vets and charging confiscatory prices, taking advantage of our love of our pets. I gave them two stars because at least they did my cat right and he's fine now. BUT they started burying me in pitch emails too, trying to feed fear about my cat's health, constantly trawling me for more money, more money, more money, all while pretending to care about my cat when they don't. If the people at South Park Animal Hospital really loved animals as much as they love MONEY, they wouldn't have sold out. But they did. I will never go back and suggest you don't start.