Sorensen Heating and Cooling's main priority is you. Their customer service and knowledge is…read moreexceptional at every level. I will continue to refer friends and family because I know Brian and his team will do the best thing for them as they would their own family. ***Our Experience*** Lilly the Office Manager was insightful, caring, and courteous when we initially called to schedule our maintenance last fall and our no cool in June. Alex explained the options to fix our 28-year old unit, including replacing it. The owner Brian called shortly after to help us choose the new unit that made sense for us. He was objective, through, and patient while explaining operations, pros, and cons of each unit. The focus was getting our family taken care of, not a sale. As expected, our installation was flawless with Justin and Alex being kind, professional, on time, and patient with questions. Since installation, Brian has reached out to me to ensure everything was working properly. He's helped me understand and improve some airflow issues without trying to book a service call.

This is probably a very good company. I chose them for their good reviews. And they were Prompt and…read moreExcellent at Keeping Me Informed. BUT....it felt like "the Hard Sell" with an over-talkative salesperson who was long-winded and without much content in her abundance of words, and she wouldn't let me get a word in edgewise to ask questions and understand what she was saying. Thankfully, the technician scheduled to come out got sick so they missed the appointment (and did a good job notifying me) which gave me the opportunity to call another service. Their competitor (Jaycox) was clear and to the point--allowed me to ask questions, and immediately quoted a fraction of the price to service my HVAC's--much to my wallet's delight. And I just really didn't want to talk to that salesperson anymore. So, while Sorensen is probably a good company, unfortunately my experience with them was rather off-putting.

Thank you for all the hard work Tru comfort went out of…read morethere way to give us great customer service we appreciate all the hard work Very honest and great customer service can't say enough good about this local Arizona company After 6 different ac companies giving us the breakdown over why my unit keep Breaking compressor loosing all coolant and busting a pipe now 3 different summers -- even though we went with a different company just for financials reasons wanted to say thank you so much to comfort for providing your opinion. I will let people friends and Family know that their local small business provides great customer service versus big corporate, who doesn't give a fk.... Very happy positive unicorn sends blessings to this company stay positive and true ...

I can't say enough positive things about TRU COMFORT HEATING & COOLING. They came out the same day…read morewe called - not only was it at the end of the day, but it was also 110° outside! Brad and Drew were extremely knowledgeable and accommodating. When Drew arrived, I could tell we were in good hands. He was very polite, found the problem right away & explained what needed to be done and took care of it! Thank you! Highly recommend TRU COMFORT HEATING & COOLING!

I called Wilson Crew Heating & Cooling when my AC wasn't working properly and another company had…read morecome out to assess and told me we needed a new unit. I really had called for a quote on a new unit since the other guy doesn't install them. Trey offered to stop by the same evening and gave assurance that he'd get it working it if he could, and the cost of any fixes would go towards a new unit if that was the route we needed to take. Trey made it out the same evening and worked in the dark to get our unit up and running. Turns out we don't need a new unit right now! Really appreciate his effort and diligence with diagnosing the issue to get it repaired and at a reasonable price. I appreciate that he's honest and didn't recommend a new unit when it's not necessary.

Had the unfortunate experience of dealing with this company and family when I first moved to…read moreArizona. I had two units down, and they came out to "fix" the problem. They demanded I paid in full, even though they needed multiple trips to the house to complete work. I protested, but they insisted. And of course, the work wasn't completed. The AC never blew lower than 76 degrees. And now 18 months after they "fixed" the problem, the same two units are not working again. What a cowinkiedink! And conveniently 6 months out of warranty on their work! I would've gotten more satisfaction if I burned the $6 grand

I love these guys! First, it was my water heater and then…read moremy airconditioning. My water heater is so pretty and they took the old one away. It is so much better. They did a wonderful job! My airconditioner went out at 5:30pm and they were here until 9:15pm at night to make sure we had air. A bunch of good guys doing good things! My hubby trusts this company 100% and that is something! Thank you for helping us! Steven and Stephanie Lilly

AVOID THIS SHOP - COMPLETE RIP-OFF AND DISHONEST OPERATION!…read more They sneak in a $99 diagnostic fee without ever mentioning it beforehand. When confronted, the woman on the phone had the audacity to flat-out lie, insisting "I already called you and explained the fee." Worse, they totally misdiagnosed my AC problem--recommended an expensive, unnecessary repair that multiple other shops later confirmed was completely wrong. Their quoted prices? Absurdly inflated--often 2-3x higher than legitimate competitors for the same (or actually correct) work. This place is predatory, unprofessional, and dishonest from start to finish. They target people in a bind who need quick AC fixes and don't know to shop around. Bottom line: DO NOT GO HERE. Get quotes from at least 3-4 other shops first. Save your money, your time, and your sanity--stay far away from these crooks. If you've been burned by them too, please share below so others can be warned!

Quick service , professional, patient and fairly priced . This one should be in your backet list…read more Excellent job

We had gotten a quote from another big ac company stating that we needed a new AC even though ours…read moreran just fine. So we called Like No Other AC and had them come take a look. We needed one new part which was $75 - a big difference from needing a new $10,000 AC! Matthew was great and even put on new screws. We were very pleased and will definitely calling them again when we need them.

We used Cactus Climate because I prefer to use local businesses. They came out to clean all out…read morevents in our home and did a great job. They were very courteous, friendly, explained how the process worked, and very happy with cleanup. The cost was very reasonable and they didnt push upselling while they were here. They did mention other things that the company does offer to do. I would highly recommend them!!

I have used Cactus Climate Pros for 2 years, they are Excellent & back their work. We have had our…read more5 ton & mini splits serviced & repaired, I highly recommend both Austin & Ryan. Thanks so much for coming right out not trying to scam us into more services. Great local company,and responded right away. Thanks again So much, Christie Remington

My A/C wasn't cooling down very well so I called /texted to make an appointment to have it checked…read moreMatthew came out and worked on it for a couple hours checking it it came down to it just needed to be cleaned im so grateful he found the problem and it was an easy fix

We've been using Ideal for multiple years now and will continue to recommend them to anyone needing…read morethese types of services. They've maintained our current unit well and have helped us to understand what it needs to keep going for many more years rather than treating it as disposable or pushing us to replace it. They did a big attic insulation project for us a few years ago that has completely changed our comfort in our 1950s home, 1000% worth it. They gave us lots of good advice and options for that project including correcting related/unrelated deficiencies from the prior installers. We've continued wth their plan for maintenance which has definitely been a good value for us. Matthew came out for our regular unit check this month and noted several issues that we didn't expect, but was able to address them same day very fairly, honestly, transparently. I appreciate his clear explanations of the deficiencies and the work done (with pictures!) so I don't have to get up on the roof too. It's a huge relief knowing our unit is now in good working order and not bound to fail on us in August.

Carlos is an awesome business owner who understands where he lives, and the possible issues that…read morecan/may occur when your A/C goes out and it's over 110* outside! My maintenance company told me the earliest they could get someone out to my house was the following day, of course, they don't live in AZ THOUGH!!! And definitely don't understand having no air for what was gonna be over 2 days, with a child in the home! Carlos understood, and was able to make me the last stop of his day at nearly 7pm and had us back up and running in less than 15 mins!! I highly recommend him, he is God sent!

Carlos did a very good job in replacing my A/C compressor, changing the filter and piston etc…read more. thanks Carlos for being honest...Romeo