I used to love Sun Country, I flew on them as much as possible for my trips each year. I used to upgrade to First Class when I could, as it was a great deal with the comfy seat; decent meal and drinks; friendly service and digi-players (video players) to pass the time. My flight from MIA-MSP, my first after all the cost saving measures took effect, has completely turned me off of the airline. The cost of the ticket and upgrade remained the same as before, but the service and amenities were very disappointing. This is a four hour flight, yet there were no digi-players. I asked the flight attendant, and she told me they were only on "select" flights now. The decent meal we used to get, with the cheese and cracker plate, hot entree with salad and warm cookie, was also gone. Instead we got a dry chicken wrap, a bag of chips and a prepackaged cookie in a plastic box. No cutlery, no condiments. Drinks were still available for free, but the quality and selection was diminished. Also, no blankets or pillows in first class; or actually none on the plane at all. The seat was not as comfy as it used to be. I don't know if these are new seats, but they seemed less plush than before. The service of the flight attendants has also declined. When the flight attendant was delivering the meals to us, she would stop and chat with another flight attendant in the galley between each passenger, while holding the next plastic box meal in her hand. She was obviously more concerned with her conversation than she was serving the meals. Other aspects of the service were equally haphazard. I used to promote Sun Country to my friends an family as a great airline to fly at a good value. Much better service and price than it's competitors. However, after these new changes, I will not longer recommend them and will be moving my business to another airline. Sun Country used to be a great option and the "hometown airline." Now it's appears to to be spiraling to the bottom. read more

I booked a flight one-way through Sun Country very recently because my trip to S. America was cancelled. I was trying to return home from Chicago. I booked the flight the same day I needed to leave. Sun Country sold me the ticket knowing the flight was delayed due to bad weather. The flight was delayed 6 times and after spending 9 hours in the airport the delayed it for the following afternoon. There was no help given to find accommodations or vouchers or refunds. And Sun Country gave no updates through emails. They also did not answer phone calls, not even an apology. I will never purchase tickets through this airline again. read more

Got screwed on a first class upgrade. $113 each. Boarded the plane and NO first class section. Just the middle seat center folded down. No first class extras. My wife who has never flown first class was completely dissatisfied and I felt like an idiot promoting all the prior times I upgraded and had a real first class seat. Also the plane was just purchased from Finland of all places. AND the food was Finnish. On a Seattle to Mpls flight. The whole thing was ridiculous and I'll never fly them again. Ever. Total crap. read more

Stop flying Sun Country!!! I have flown this carrier for over 11 years but no more!! Nobody (staff) know anything... Customer service is the worst. I was placed at the counter in wrong seat on my ticket. I explained I paid in May for a July flight. On the flight, they said sorry we don't know anything... Good Customer service right? I paid extra for an isle seat and now have a middle. ( Minneapolis) I was told the plane closed the door and I wouldnt make it and it leaves late... I had plenty of time. In Seattle their ticket check in is at one end of the airport and the gate is complete opposite end. You will land at (who knows) and luggage will be at opposite end again. They charge more for carry on than check bag. Ridiculous right. Planes are old and no chargers, Wi-Fi and entertainment. Flight 285 to Seattle (on my own) over and out! Horrible.... read more

Sun Ctry just opened in Denver......BEWARE!! If you book a flight routing through one of their hubs (As *ALL* Airlines DO who don't offer a direct flight), you WILL be charged for seat assignments, upcharges for extra leg room, etc..... *FOR EACH SEGMENT*!!! They do not consider this to be a continuous flight with a stop over. TOTAL CRAP read more

I just went to print my boarding pass and was forced to pay extra to do so. It was only $2, but one would think when you book & pay for your trip that it is paid for and you would not have to worry about the airlines adding on charges for no reason other than that they feel like it. Very disappointed and annoyed with Sun Country! I won't be flying with them again anytime soon! read more

Paid extra for a front seat figuring being next to the crew we would be in the most covid safe area. Nope it was the flight crew that kept taking their masks down to chat with each other. Did not feel comfortable with their lack of sticking to covid regulations. read more

Absolutely the worst travel experience too many problems to even list from reservation to destination a debacle Software issues upon making reservation flipped cities no online checkin no one answering phone for 12 hours One excuse and another on where our plane was to the point of not believing a word they said at airport couldn't understand a word the counter person was saying most of the time not clear 4.5 hour delay 40 min wait for luggage once arrived on and on..... read more

If I could give you a solid -100000 stars I would. You fucking canceled my flight which I BOOKED MONTHS IN ADVANCE. Then told me that I only could get a flight mothers day weekend??!! Fuck you. So essentially I had to change my schedule at work just so I can potentially even go that weekend, and essentially If I cancel I'm out $1500??? Fuck Sun Country. read more

I booked a flight at the beginning of the pandemic and had to cancel they extended my credit until this month and tried several times to book online and couldn't make it work. So I called today and they said it expired just 14 days ago, I explained it to them and they said there was nothing they could do for me. No credit, no refund, nothing to keep a loyal customer. I only fly SunCountry and now I will never fly with them again nor will my friends or family. They could have helped me and chose not to. Not good customer service at all!!! read more

By the time they were done nickel and diming me for bags, seats. I could have flown Delta!! Looks good on comparison but end result not much different. read more

I only fly about once a year, but I used to go out of my way to fly Sun Country due to it being the hometown airline where I live, and I always had a good experience with them. Times have changed. The first thing I noticed this year when booking a flight is that they charge $40 for one carry on bag. Yup, that's correct. I went ahead and paid for this for me and my family, though I didn't like it. I arrived at the airport, just to find out that I couldn't check in my luggage because no one was there. I found out from someone that no one will show up until two hours before the flight. OK, fine. There was then a hour and a half delay for the flight departure for whatever reason as the weather was perfect. After the flight departed after the hour and a half delay, they were passing out snacks, which used to be free, but was told that tiny snack bags were $4 a piece. Sigh. OK, well, this isn't the airline I used to know. Apparently the greedy investment firm (Apollo Global Management) that now owns the airline has decided to turn Sun Country into a nickel and dime discount type airline, but without the discount prices. Unfortunately, I will seek out other flight options when traveling from now on, as I feel that Sun Country no longer is the airline that was once known for good customer service and perks at an affordable price. I was once a loyal customer, but no more. read more

I traveled from Portland to Nashville (and back) on Sun Country airline. The flight there was fine and met my (low) expectations for an inexpensive flight. The seats were small and uncomfortable, but in line with expectations. My flight home is where things took a turn for the worse. Our flight was an hour late to even get to the gate. Once we boarded, we sat on the plane for nearly an hour as well. Sometimes this is out of the airline's control so I tried to give them the benefit of the doubt. Then the flight had no AC. One of the flight attendants apologized and told us once the flight began it would get better. It did not. I was wearing a tank top and was sweating. The man next to me had his head between his knees and was breathing heavily. Families with young (screaming) children were taking off layers of their clothes because it was so hot. On top of the extreme heat, the flight attendants did not even offer us water. When I landed in PDX it was after 1 am. When my checked bag finally came through the baggage claim, my bra was hanging out one end of it (embarrassing), but I grabbed my bag (exhausted & sweaty) and headed to my Uber. When I got home, I realized one of the pockets of my bag was now broken and all of the contents were missing. First thing in the morning I called the airline and was told it would be best to bring my bag and ticket to the airport (45 minutes away from my house) and they'd help me there. Great - so I drove to the airport early that afternoon with my empty, broken bag. Once I got there, the woman at the desk was *shocked* at why I thought it was a good idea to drive out to the airport. I should file a claim online, she said. She also asked why I would not have filed this claim immediately at the airport. I filed my claim online (easy enough) and received a lengthy generic email in return that told me I had to print out a four page form, fill it in, attach receipts for all items, get it signed by a notary(!!!) and send it back. Are you kidding me? A terrible flight experience is one issue and often out of the control of the crew, but poor customer experience and rude customer representatives are the reason that I will not ever be flying SunCountry airlines again and I urge you to do the same. read more

NEVER AGAIN...we have traveled on Sun Country many times in the past - when they used to have spacious seating, an entertaining and engaging crew, and no additional surprises in the cost of flight quoted. Sadly, this is no longer the Sun Country of today. We flew roundtrip from Minneapolis to Phoenix on 2/11/18. We downloaded their app, which is worthless (as it wouldn't allow us to check in). Checked in on-line the day before our flight. (They also had each of us under two different Fly Rewards numbers - one printed on our ticket, the other for checking in - and neither were interchangeable making things even more complicated). They have recently changed their baggage fee policy - you pay whether you carry on your bag or check your bags. And, it's more expensive to carry on than check. What this resulted in was hundreds of people waiting in line the morning of our flight trying to check their bags (they had 7 flights all leaving within a 30-minute window - great planning)! My husband stood in the outside check-in line for over 45 minutes to check our bags in frigid single digit temps. Our bags barely made the cut-off time for our flight. We raced through the airport to get to our gate, which was to be boarding by this time, only to find the plane hadn't even arrived. It wasn't flying in from another location, as this was a first morning flight. When we finally boarded, there was chocolate (hope that's what it was) all over my seat. They've added additional rows of seats to the planes, making leg room insanely small (I'm 5' 3" and my knees were hitting the seat in front of me). Our flight left over 1 hour late (pilot came on to say they needed to tend to a bit of "paperwork"). Once in the air, beverage service wasn't started until almost 2/3 of the way into the flight. Snacks are no longer offered. Our return flight was no better. Tried to check in again on the app - said we had to check in at the airport. Husband logged in on-line, and had no problem checking in that way. Flight was on-time per the website. Arrived at the airport - checked the screen - said we were leaving 10 minutes early. Yay! Had a quick snack, got to the gate at boarding time and the flight was now delayed 30 minutes. Checked the website again - still said we were boarding at the original time. None of their systems match up. No explanations from the staff at the gate. No updates for customers. Finally on the plane - we push off 45 minutes late (again, said they needed to tend to "some paperwork". Then, we just sat there. After another 1/2 hour, pilot came on to say there was a mechanical issue, and they would keep us updated on status. Another 15 minutes, and we finally took off. Arrived at 12:30 a.m. in Minneapolis, only to wait another 40 minutes to get our bags at the baggage claim. It was as if they only had one guy outside retrieving a bag at a time from the plane. And this is a smaller terminal - the plane was literally on the other side of the wall from baggage claim. It's become a budget airline at best. Staff was extremely unfriendly - no greetings as you enter or leave the plane, announcements are prerecorded and cheesy. We will never fly Sun Country again. read more

This is the W-O-R-S-T, the absolute WORST, travel experience I have ever had with ANY airline. Sun Country advertises competitive fares but sneaks in all kinds of charges - $11 (or higher) for a seat to check in online, $30 for a carry-on bag. If you missed checking in online then it is $40 at the counter. On a recent flight from Minneapolis to San Diego I ended up paying $153 extra for 3 people. It's the last time ever that I will be flying this airline. read more

My dad has since passed. That trip was the last time I saw him. I again want to thank Sun Country. My family has flown Sun Country many times since my first review & it has been consistently great. read more

This airlines has stolen 400 bucks from me. Priceline did a bait and switch and put me on this airline. Now they dont want to refund my money, and they fly nowhere near me. Both Priceline and Sun Country are a scam. Stay away if you do not want to be stolen from read more

Everyone that works for this airline clearly hates their job, which very unfortunately reflects in their customer service. They're short-tempered and make you feel like you're wasting their time. I got yelled at when I almost accidentally pocketed the pen I'd been using at the check-in desk. It's no surprise that employees hate their lives, however, as Sun Country doesn't abide by an effective structure. During my one (and what will henceforth be my only) round trip flight with Sun Country, my flight was cancelled without my knowledge and they had to re-book me (in the meantime, they made me feel terrible about it). That flight put me in a five hour layover before my connecting flight, during which I got a call from baggage claim that I needed to pick up my bag, as they weren't going to transfer it between airlines. So, I took a train and then ran a total of a mile and a half to get the bag and bring it the other mile and a half to the new terminal, which I'd been waiting at. I still made my flight. Please note that nobody had informed me I'd need to do this, they just threw me on the flight. So I'll never be flying with Sun Country again, and I would have paid a lot more money to have chosen a different flight in the first place. Please listen to the reviews. It's not worth it. read more

I have flown Sun Country many times through the years living in the Twin Cities. With the recent changes I cannot wait to see their new interiors! You get what you pay for and Sun Country has great service to vacation destinations and whenever I have flown them, the flight attendants were very nice and their aircraft have been clean! Many people say the legroom is horrid but the legroom on all flights I have ever taken is a pretty nice 4 Stars! I am 5 foot 9 and I've never had a problem with Sun Country legroom! The terminal 2 in MSP is great too! I am glad they fly from there because it is always quiet and I have never had a problem with MSP terminal 2. The only thing they need to fix is their luggage services! They have too many delays with luggage and need to fix their systems! read more

This airlines needs to greatly improve service and consistency! Out fight diverted due to weather, not their fault, understandable. BUT, first, we were diverted to LA from Palm Springs and told they'd bus us there. Planning to land in time for dinner with her family before 6 PM, we chose to wait to eat till we arrived. So did a hundred others on our flight including many children. Didn't land in LA till 730 (9:30 pm MN time). Bust to the terminal from where the airplane landed, We were told it would be 30 minutes till we would have our luggage and the buses would arrive. Problem one: we were taken directly to our part of the airport with no restaurants or food. There was one Starbucks with no food.they arranged for nothing for the hungry passengers. Their response, we are only responsible to get you there this was not our fault it was weather. There will be no arrangements made to forgive anyone food. At 9:30 we still had no luggage and no buses, 11:30 PM Minnesota time. Finally the luggage begin to arrive, those soaking wet from being outside in the rain unprotected. At 10:15 my family decided to give up and go Rent-A-Car. 100 other people and children were forced to wait to get to any food till approximately 2:30 AM Minnesota time. The flight took off at 4 PM Minnesota time. My luggage was lost, and then found laying on the ground soaked through from the rain. This is the large problem. The small problem, which is insulting at best: No wifi or on board entertainment. Seriously? There has been a movie on board every long flight for 40 years, but not sun country! The antiquated, for rent entertainment units rarely work even if you're one of the lucky 10 people to get one. Only first class is guaranteed one. What happened to our wonderful hometown airlines. Stick to Delta, Southwest, frankly even spirit offers more consistency. Every day is a sad day for Suncountry airlines passengers. read more

Sun Country Airlines - 10:30 pm, trying to stay positive on the first long day of vacation - Airlines Near Me - Eagan, Minnesota

These sheisters take hustle to a whole new level. They lower the ticket price so they'll show up at the top of the discount ticket apps. Then charge you 40 bucks each to carry on your free carry on unless you want to check the two small bags for 25 each instead (we could have fit all of our stuff into one 25 dollar checked bag, btw), up to 35 bucks each to pick your seat so you can be seated next to your wife. Now your discount ticket costs more than a decent airline charges, only you're stuck on a crappy plane with seats that don't recline that glorious 3.2 degrees, no plugs for electronics, no wifi, and the alcohol just fuels the disgusted rage brewing inside. For the diarrhea icing on the poop cake, Sun Country laid off half their staff, so when a bag gets wedged in the chute, it takes an hour and a half for one of the few remaining zombies to get things moving again. This isn't poor customer service, it's corporate elites finding new ways to screw people over. It's deceptive business, and they deserve to be swallowed up by better airlines. Nothing has really changed much in commercial aviation technology in decades. Nothing is better or worse about how wondrous man made flight is. It just used to suck a lot less. It used to be classy. Now we're just sky cattle to them. read more

We flew Sun Country from Palm Springs to San Francisco - round trip. The initial flight to SFO was 2 hours late. Some of that was rain in SF... some was Sun Country. United flight that was due to leave 30 minutes after ours left 1 hour sooner than us. Return flight was on time. Light load. Plenty of room. Service good. But, we checked 3 bags... only received 2. Sun Country has ZERO process or systems to handle a lost bag. I filled out form at airport. No communication after 24 hours. So, I emailed and filled out same form online. Somehow my wife got an email saying they had found the bag. I never did get communication. Called my wife to say we could PICK IT UP ANYTIME. Holy smokes!! I have never seen such a cluster. I have flown for years. I cannot remember the last time a bag was lost. No connection... this was direct flight. I will not fly Sun Country again... read more

This can go from 1 star to...more, depending on what happens tonight on our return trip from Minneapolis. Last Friday, the airline lost my bag on the red-eye from SFO. Granted, I got it back, but not after spending $200+ to buy enough clothes and toiletries to get me through a trip 1500+ miles from home for an unspecified time. At least 10 other passengers were in the same situation, including a poor father and son attending a hockey camp, for which they foolishly checked the boy's equipment. It took Sun Country 3 days to locate my luggage, which I suspect was due to their having 30-50 suitcases at their baggage claim area. My suitcase *might* have made it to my hotel, eventually but we went to MSP ourselves to pick it up. Seems like the change of ownership that apparently happened recently affected their competency in lots of areas. I get it, mistakes happen. read more

They force you to check your carry-on bag and pay for it. Also any seat you can select (even the worst seats with no upgrading) has a fee. I understand it's a small company, but in the business world it's not the customers' responsibility to pay to cover their profitability incompetency. read more

I used to be so proud to say that Sun Country was our Minnesota hometown airlines. I tried to support them every time that I flew. But, after making numerous calls to their reservation specialists and NO support from their reservation specialists, being deceived into thinking that I reserved an all inclusive package ... I will now think long and hard on flying with them again! The cost increase is ridiculous too!!! Now you have to buy your ticket and seat then, check bag fee and a carry on bag fee. The economy is doing well... jet fuel is down... people are spending money to travel... quit taking advantage of us paying customers! Really disappointed Sun Country! read more

I recently flew on Sun Country airlines to Vegas. On Saturday 6/29, we arrived at the airport we found out our flight was cancelled due to mechanical issues. The attendant stated that the next flight out was on Monday afternoon days later. Then she stated they don't have any sister airlines so it was up to us to book our flight with another airline. There were over 100 passengers on that flight. And no one was interested in waiting until Monday and the flight prices sky rocketed. Sun Country stated they would provide a $200 voucher to fly again and to reimburse 1/2 of the flight and that is where my complaint comes from. First off, customers are required to call Sun Country Airlines which is a complete joke. I called and was disconnected multiple times. I was on hold for 69 minutes and was disconnected and then finally tried the call back option and 2 hours later someone called. I spent over an hour on the phone hoping to get a reimbursement for my flight I re-booked on another airline with no luck. Sun Country will not help pay for my new flight when a customer used miles (even though there is a $ amount tied to the flight) and they felt it was reasonable to offer a flight days later as an accommodation. Also, they do not help pay for meals or accommodations while you wait for that flight. Sun Country does not take accountability for helping their customers. After, the terrible customer service and the complaints I have read about the airline I will be cancelling my credit card and going to another airline for future airline travel. Oh and by the way, I am still waiting to receive the voucher which was promised within 24 hours. read more

My Flight was cancelled at last minute there is no update from any one and there will be no refund , they will say to call the number for cancellation but it will always says high call volume auto message and there will be never refund to you and when you go through online cancellation you will get only 1/4th even the flight is cancelled by them Cheap Airlines and this is fraud airlines too , they will cancell most of the flights at last minute and they will never send you update and no refund mostly even if they cancel the flight read more

I am sad to see how Sun Country is going downhill. They were my go-to airline, and I nearly always opted to buy first class seats because the service was excellent, and the price fair. My most recent flight with them was very disappointing. No longer do you get real glasses to drink from. Plastic is the mode of the day now. And, the "meal" was barely edible. Selection of beverages has also degraded. My husband always looked forward to his local favorite, Surly, and this flight discovered that it has been replaced with Bud. Yup. Not quite the same. Plus, no more pillows and blankets. I was freezing on our return flight (a red eye), despite wearing two layers, PLUS a hoody. Suffice to say, I got no sleep. Finally, I was hugely disappointed with baggage service. On our outbound flight, one of our bags was delayed until the end of the line (so much for priority handling). I was ready to chalk this up to bad luck, when it happened AGAIN on the return flight. The value proposition is no longer there for us, and sadly, I will look to other airlines for my future travel needs. I wish they would bring back the old Sun Country. :-( read more

They charge you for 1 CARRY ON baggage. I've never ever been charged for 1 carry on in my life but Sun Country charged me $25. Additionally, they charge you $10-20 to choose your seat, even if you're sitting in coach. I've never seen an airline other than Sun Country charge a fee to choose your seat 24 hours or less before departure. Absolutely unacceptable and archaic compared to other airlines. I could understand being charged for choosing your seat far in advance or for upgrading seats, but if you don't pay the 10-20 fee they just randomly choose a seat for you before take off?? I would give 0 stars if I could. read more

You cannot check in online unless you pay extra for a specific seat. They even charge for middle seats in the back. This is 2018, you should be able to check in online without paying extra. There is also no benefit except passenger extortion to this rule. It takes more time at the airport, more staff, longer lines, and is just bad practice. Even other low cost airlines let you check in online. read more

We had taken sun country airlines to Seattle and had a connection flight from Seattle to Sacramento. When we checked our baggages at the counter the airlines representative mentioned that the baggages were checked all the way to through Sacramento and the airport code SMF was mentioned on the baggage tags. We got a call late in the night from another passenger indicating that he had picked up our bag by mistake and wanted to return it. I had to go and get the bag from the airport in the middle of the night. When I went back to the airport I saw that all my other 4 bags were on a cart , I checked with Alaska baggage claim counter and was told that sun country did not hand over the baggage for checkin to Alaska airlines, they just left them on the baggage claim carousel. The Alaska representative mentioned that the procedure is for sun country to transfer the bags directly to Alaska airlines and not have them go through baggage claim. I rushed back to the airport early morning to enquire if my bags are going to back on my flight to Sacramento, the Alaska airline counter representative mentioned that they have nothing in their system about the transferred baggage. There was no one at Sun country desk. This was a harrowing experience spoiling my sleep in the middle of night and also having no information about my baggages, this made me seriously doubt that the baggages would be delivered in Sacramento and spoiled my flight , my family was constantly worried , frustrated and anxious that they would loose their baggage. It really enhanced our stress levels and spoiled what was supposed to be relaxing vacation. When I spoke with customer service before the flight take off in Seattle, the representative blatantly tried to pass the blame trying to say it was my fault as I didn't pay the baggage fee for connecting flight. I was never told there was a separate baggage charge for connecting flights, Alaska airlines denied this. Please stop providing mis-leading information to customers. Finally all the other baggages did show up in Sacramento and we collected them, but it was really a harrowing experience overall !!! read more

I flew Sun Country direct this morning from MSP to BOS. I selected a middle seat when I bought my ticket (the cheapest option) and was not looking forward to the flight. I an always on time for flights but my ride was running late. I arrived at the airport just 40 minutes before my flight- I was pretty certain I wouldn't make it. When I tried the self check -in the kiosk, I was denied. A look of horror must have appeared on my face. Immediately, 2 very cheerfully check-in staff appeared. They politely suggested arriving earlier, said not to worry, even asked if I wanted to check my bag and printed my boarding pass all with in seconds. I noticed I had been switched to a window seat. Score! I headed up to security- got delayed due to a jar of spices and heard the final boarding for my flight being announced. In my best Home Alone impression- I bolted to the farthest gate in the tiny terminal. The door was closed when I arrived- but I was greeted with a smile from the 2 gate agents. "Oh good-- we didn't know how to say your last name!" I apologized to the ladies and they said "Don't worry- you've got a few minutes." My flight ended up being almost empty so I had a whole row. I had my own breakfast in tow so I didn't try the free egg and sausage biscuit. But I was surprised that they give out free food on all their flights! Check-in at airports other than MSP could use better signage and I am not a fan of having to pay more for windows or aisles.You can't beat Sun Country's Wing It Deals (check their site at 2pm on Tuesdays MSP time) or their friendly service. They also offer gaming/movie tablets to rent during the flights for $6 in coach. read more

I would make this review 0 stars if I could. I needed to cancel a flight right after booking - within the 24 hours allowed by federal law. Sun Country does not allow such cancellations through their website. Sun Country makes it next to impossible to contact them by phone. I called them, and got the "all circuits" busy recording that evening, and the next morning, started calling again, getting the "all circuits busy" recording over and over again. I've spent over an hour of my life trying to cancel a flight that I should have been able to cancel online. All the other reviews indicate that Sun Country has turned into absolute garbage as an airline. I feel very sorry for any of the employees who remain from the old Sun Country. It's no longer a Minneapolis company; it's been bought by an investment company who doesn't care at all about customers. I advise not flying it. read more

Horrible customer service and supervisors who blatantly state they don't care about their customers, only the company's wallet. Do not fly. Update: Customer service comments on Yelp and Facebook posts claiming they care and want to help out, but don't be fooled. We reached out and they were of no help once again. If only they invested more time actually serving customers rather than commenting on social media posts... read more

Stay away from Sun Country! So many reasons...old aircraft, NO legroom, paying for seat assignments? Really?? Gouging me so I can sit next to my husband... , paying more for a carry on? Then, to top it off you're outsourcing your grounds crew? They'll have the privilege of getting their same job back at lower pay and less benefits. I hope your airline gets what it is seeking. You'll never get another dollar from me and I'll spread the word. read more

Last week we flew Sun Country to Costa Rica and it's not as good as it used to be. As other reviewers have mentioned, they have changed pretty much everything. Smaller planes (or more seats crammed into the old planes) and the planes are super outdated (we could see the foam poking out of the seats in front of us). The flight down was ok but the return flight was really disappointing. Only a couple digi players to rent because the people on the flight down used them and the batteries were dead, no more local food/beer (and they ran out of some of the snacks they did have) and they charge you for bags and seats. read more

Got to MSP 2 hours early for our flight to LAX on Sun Country. By the time we checked our luggage (we checked in online but there is no distinction at Sun Country counters) we made it to the gate as the plane was boarding. The line when we arrived to check luggage was six rows deep and continued down the hallway. It appeared that three or more Sun Country flights were all leaving around the same time and we were all in that same long line. Seriously Sun Country???? The most inefficient airline system I have ever had the misfortune to fly on. We were lucky to be TSA precheck or we would have not made our flight. The only good thing I have to say is their counter personnel & attendants seem very nice. But by the time you get to the counter you're so irritated it's hard to be nice in return. read more

Sun Country Web site decides to "time out" while placing order for tickets only to find out they decided to triple the air fare suddenly. Called them and was told their is nothing we can do with a big f u in their tone. Talk about Sun Country is the scam-air of airlines. Now PLACE BETS an automated reply from Sun Country Airlines, but of course that is all you get, and automated response. read more

I will update this after the flight but upon calling their customer service line to add my cat to our booking, I asked if I can pay for it now over the phone and it looked like she didn't want to have more things to do with me and she HUNG UP! I am the politest person so far . I asked the flight is still 1 month from now and she said I cannot pay on the gate at the date of the travel. I said, ok I will pay now but please send me a confirmation on the email that I paid for it so I have something to show to the ground agents that I DID pay for my cat's spot. She said, it will just be added in my booking and I wont receive ANY confirmation email. Seriously, she hung up. Can't believe the people get away with this. That is the most disgusting customer service I've ever had in a really long time. Yuk. read more

I have been trying to call Sun Country's reservation office due to a cancellation for the past 2 days and I can't get through. I went to the airport to try and talk to someone and ticket agents were unable to help me. I am so disgusted with the service and WILL NEVER fly Sun Country again! read more