Absolutely Terrible experience with their service department. We brought a car in for a repair on something that was obvious to me... a bad alternator. The service department diagnosed it as something entirely different (leaky water pump) and gave the impression that there was no sense of urgency to the problem, so we declined service at that time. One week later, something broke off, cracked the (cosmetic) cover over the engine and shredded the timing belt, leaving the car undriveable. We brought it back to the Service department and they reinspected the damages, again stating it was a leaky water pump that went bad and now there are additional damages (the belt, etc), increasing the cost of repairs. I STILL did not believe their diagnosis, and immediately had the car towed elsewhere for a second opinion. Sure enough, IT WAS THE ALTERNATOR, and NOT the water pump... which I SAID it was from the beginning! The water pump was NOT leaking as quoted, and pressure was fine, as determined by the Second Opinion. The Alternator was rocking and broke, was shredding metal and sending sparks, and caused the damage to the belt. This, in my opinion was a preventable issue, and should have been caught by the "Service Specialists" at Sun Toyota. If I could diagnose it and I am NOT a mechanic, then why didn't they? Why did they diagnose a completely different problem? UPDATE: Since I started this review, I received a call from the Service Manager, who upon hearing my complaints offered to look at the car again so long as WE paid to have the car towed back to the dealer, and offered a $100 discount on a service that has now doubled in price upwards of $1000, not including the added expenses of towing and car rentals due to this Preventable situation, AND it would not bring the car back to the same condition it was a week ago. (It is not as if they are going to replace the now Cracked Engine Cover or cover the added expenses of towing, Car Rentals, etc.) We Trusted that Sun Toyota would do the right thing. They failed in my opinion. They misdiagnosed the problem TWICE, and TWICE disregarded what we SAID the problem was and what it actually turned out to BE, and was reluctant to do anything substantial to offset the price, inconvenience, time and money wasted dealing with this problem. They have lost that trust and any future business. UPDATE#2: The car was repaired through the company I had give me a second opinion. It was indeed the alternator. There is absolutely nothing wrong with the water pump. No leaks; pressure is fine. Why TWO trained and seasoned Service Techs at Sun Toyota could not correctly diagnose a bad alternator simply boggles my mind. TERRIBLE. Terrible... read more

This was my first time purchasing a vehicle. Having been to various dealers throughout the area, I found that a first time buyer is often considered a first time sucker; extraordinarily high interest rates, quick talking salesmen aiming to confuse me into a rough contract, nothing was sitting well with me and I grew wary of salesmen. Sun Toyota changed my perspective. I was referred to Ron Cauchi by a friend and equally satisfied buyer. Ron sat me down to hammer out initial questions regarding my needs vs. desires, my fiscal capabilities, my awareness of the ins and outs, dos and don'ts in buying a vehicle for the first time. Then it was off to the car lot to parouse the best options for my needs and limitations. After 2 hours the first visit, and another 2 the second, Ron secured me an IMMACULATE deal on a pre-owned 2013 Hyundai Accent Hatchback. Mind you, I was in the market for an SUV, but my lack of established credit and short time at my current job, financing one proved impossible. That's when Ron took to the mission of finding me the most suitable vehicle for my needs, and he far exceeded my expectations for assistance and peace of mind, finding me the vehicle that is absolutely perfect for my needs. Once I was sold, I still had to work out the paperwork and financing options, insurance, etc. Of course, first time buyer here was almost overwhelmed, but sitting down with finance manager Robert Coleman alleviated all anxieties surrounding the fiscal logistics. On top of that, the personability and conversation aside from the deal was splendid, with both Rob and Ron, which made the process of background checks and signing an abundance of documents happen in the blink of an eye. Other notes: extremely well kept premises; other sales reps were eager to help me find my way, nobody seemed like they disliked their job; certified dealer with incredible warranty and insurance packages. Honestly, the best auto purchasing scenario one could ask for. I highly recommend you shop here for your next new or pre-owned vehicle here! read more

My family has been loyal Toyota customers for many years. We have purchased multiple vehicles over time and have always trusted the brand and its commitment to respect, integrity, and customer care. Unfortunately, an incident last week has left me deeply disappointed and concerned. I was in the process of finalizing a deal for a 2026 RAV4. Although the initial negotiation did not conclude due to pricing differences, I later received a call with a payment offer that was close to what I was looking for. Under normal circumstances, the deal should have been finalized that Sunday (06/28/2026). However, the process was abruptly derailed due to discriminatory treatment I experienced at the dealership. While discussing the details, I spoke Spanish. At that moment, Zack, a representative at the dealership, told me that I was "not allowed to speak Spanish, only English." This statement was not only disrespectful, it was discriminatory. No customer should ever be told they cannot speak their own language, especially in a country where millions of people communicate in Spanish every day. His comment made me feel singled out, unwelcome, and judged based on my language and cultural background rather than treated as a valued customer. Because of this discriminatory behavior, the deal was not completed, and I left the dealership feeling humiliated and deeply disappointed. This experience does not reflect the values Toyota claims to uphold, and it certainly does not align with the respect my family has shown the brand for years. I am requesting a formal review of this incident, appropriate corrective action, and assurance that no customer regardless of language, ethnicity, or background will be subjected to this kind of treatment again. read more

Sun Toyota My wife and I were interested in purchasing a 2013 Toyota Highlander to replace her 2007 Rav4 Limited. I went to USAA and priced out a new Highlander with the USAA Discount. USAA sent me the estimated discount and contacted three local Toyota Dealerships for us. Shortly, we received emails from all three confirming the discount and anticipated cost but two of the dealerships tacked on a $699 dealer fee. Sun Toyota, true to their word, did not tack on this fee. Driving 11 extra miles to Sun Toyota in Holiday, Florida to save $699 seemed like a "no-brainer" to me.... Let's see, 22 mile round trip driving effort to save $699 equaled almost a savings of $32 a mile. Lee at Sun Toyota teamed us up with Ashley Prelesnik (727-842-9735 ext 1123) as a sales representative. Her knowledge of the Toyota line was superb. She spent her time explaining the vehicle and assisting us with picking one out. While the vehicle was being cleaned and prepped, Ashley then spent hours going through the bells and whistles attempting to educate us on all the electronic systems. Her personality and knowledge was super. She told us to let some of what we talked about and tried sink-in and that we should return in a few days so we could go through it again now that we were familiar with the vehicle. We did this and she again, spent a few hours assisting us. As many of you probably have encountered, the salesperson tends to fade away once you sign on the dotted line. With Ashley and Lee, this has not been the case. I recommend that, if you are in the market for a new vehicle (purchase or lease), that you contact the friendly team at Sun Toyota. Nick and Vicky Bozick read more

Whatever It Takes As we all know, some industries have long-standing bad reputations to live down. Most consumers, myself included, consider automobile dealerships near the very top of the "trust no one" list. With that in mind, it is with great pleasure that I can share a positive outcome to an otherwise stressful situation thanks to a dealership and it's Pre Owned Sales Director's commitment to making things right. The dealership is Sun Toyota of Holiday Florida and the Director is Ben Miles. I purchased a 2018 Tacoma that I absolutely adored except for a "Seinfeld-like" beast of a cigarette smell that was temporarily masked by the original owner and re-emerged with a vengeance shortly after I took ownership. Although the dealership had no legally binding reason to "battle the beast", Ben Miles refused to let the situation go unresolved. It took three attempts which included almost everything short of an exorcism. At great cost to the dealership, the third time was a charm. More importantly, the absolute trust I have in Ben Miles gave me such positive closure that it made the unfortunate situation, worth experiencing. We have come to know and appreciate each other on a personal level which is almost unheard of, especially under such adverse circumstances. Ben and Sun will always be my go to for any and all vehicle purchases and I am truly pleased to refer whoever I can, to go there first. Rob R read more

I own a 2008 Scion XB which has been using Oil but for some reason there were no puddles of oil under it when I would park it. I received a letter from Scion headquarters about a "Warranty Enhancement" to address this problem. Well I took my car to a more local to me Toyota dealer Lets just say that was not a good experience so I checked the car over at my regular ASE certified mechanic and he found nothing wrong so after calling Toyota/Scion headquarters about the experience I had at the closer dealership I took the car to Sun Toyota which is also the dealership where I bought the car about a year ago. I had a good experience then and hoped to again this time. That's exactly what I had. I arrived they talked to me about the problem and why I was there. they didn't make me get a new oil change since I had just paid for one a few days before at the other dealership. They were very professional and courteous. Took my car in topped off the fluids if they needed it, placed seals on the oil filler cap and dip stick probably the oil pan screw too to make sure the test was fair and honest. All this at no charge to me. Before I left they also came out and put on a steering wheel cover I had purchased inside the store. Thank you Sun Toyota for an good experience after my previous one with the other dealership close to my house. A special thanks to Joe Koenn the assistant service manager at Sun for all his help. Joe I will see you when I come back with the car for the check up after the 1,100 mile test run. Sometimes its worth the drive for customer service. I would recommend Sun for courteous and helpful people. read more

PLEASE READ: You will be amazed! Just purchases my second vehicle from Sun Toyota. Our salesperson was Bob Butler for both sales. You know that feeling you get when you walk into a car dealer and you know you have to get your game face on and be prepared to say no because of pushy salespeople? Well guess what...no need at Sun Toyota. I have never met anyone that was more concerning, more understanding and actually listens to what you have to say. I walked into Sun Toyota prepared with research on the vehicle I wanted to buy. I had searched other dealers and websites such as KBB and Edmonds so I could get them to meet or beat these prices. Well, I didn't need to do that because our salesperson, Bob Butler did that for us...without us even asking! And yes...he did exactly that! No haggling involved either. After our test drive I told him we were going to lunch and would call or stop back with our decision. After our lunch I called him and said how much cash I had that Sunday afternoon and if he could come close to that, we could pick up the vehicle that day. Within minutes I received a text from Bob reading to come in and pick up our new car! I have never had a more easier transition in my life. He stood with me throughout the entire transaction from start to end when he walked me over to my new car. PLEASE NOTE: I have had no other relationship with Bob butler prior to meeting him at the Sun Toyota Dealer...no special favors involved...just a truly great guy! I can't wait til next year when we return to trade in our vehicle for a newer model. Thanks Bob! Gerry Polo read more

i have been wanting to write a review since the next day of purchase. It's been almost a month) My husband i went shopping for a jeep, not only did we find one -but we found "Floyd Martinez" ! Sometimes car salesman can have a bad rep for over selling, being pushy. he was not in any way. My husband took me shopping this day to really just get an idea. I wanted a jeep and he had saw one up on the rack a few days before. As we got close, it was down and in back. Floyd allowed us to drive it knowing people were coming for it, but at least i could get an idea how it drives. Would i still want one? I test drove and knew that at this time it was a 4 door, and I wanted a 2. Now they are not a jeep dealer. he could have called it quits, but instead showed us a jeep just was brought in and a 2 door! It was the one we bought! Everyday i thank him for not being pushy, for allowing us to think about it over night. For calling us with a follow up-for even taking $100.00 for good measure- or maybe a feeling he had, but knew we had to think. Sun worked with us on price, and this wasn't the first vehicle we bought there- and it won't be the last. I tell everyone I know go see Floyd! Such a nice man! Now I know i won't ever give up my jeep- but my next one has to come from here as well, just because of the way were treated. Some people blew us off, no effort to be made, some just judged us on the outside, w/out knowing our true intentions. If you are in the market for something on your mind, go see "Floyd Martinez" and the nice people at Sun!! read more

My fiance and I visited this dealer in early september reguarding warranty issue on a sun visor. This was our 2nd visit here. Working in the automotive repair industry myself for 30 years I can honestly say that this was the best experience I have ever encountered at a dealership. I called this dealer at 7-15 AM to set an appointment/ had an appointment @ 7-45 AM(30 min later)Arrived at 7-40 and was immediatly greeted by 3 menmbers of staff armed with seat covers and floor mats.Before we could even finish the work order at the service counter my vehicle was in the service bay awaiting orders. While @ the service counter / a free saftey inspection and free car wash was offered (but due to time on our part / we declined ) Kim enjoyed a fresh doghnut and coffee in the waiting area ( as well as taking the time to shop for a gift card on display) while I stepped out to have a look around. By 8-10 ( less than an hour upon arriving) our vehicle was pulled out front and ready!! As I mentioned earlier , I have been in this industry for 30 years and this service department clearly defines the difference between greed and customer satisfaction!!! I rate the service dept. with 10 stars in this area and congradulate the advisor ( Jordan Hadesty/That was the business card on his desk at least) and the management staffing of this dealership. We wouldnt even consider another dealer for future needs. John A. Pyla & Kimberly Turner. read more

Aidan McBride who was my Relationship Manager was the Bomb.com. I was in a car I was having a-lot of buyer remorse with. I purchased a Infinity QX-50 and had just one month. What I thought was going to be a big mess turned out to be not such a big mess and getting me back into a Toyota and the Hybrid feature I was wishing for. The Rav 4 I purchased had other nice accessories like the rubber mats and tinted windows. My Conversation with Sun Toyota started the night before on-line with Pankaj Gambarae. Then that Saturday Morning I received a call from Zack and an appointment was made for 2pm. Zach who gave a warm hand off to Aidan. Aidan talked to me and my good friend and her Dog Bella, and made an assessment of what I wanted. The Rav 4 Hybrid was brought up, we went for a test drive, and I knew I was in the right vehicle for me. The team went into what I think must have been high speed action. Willy helped me out with the ordering of the Trailer hitch to haul the Kayaks. I walked out with my new vehicle with a sense of relief as well. This is my second Vehicle purchased from Sun Toyota. It is worth the drive to Pasco County from Pinellas. Additionally: I was never talked down to or shamed, flattered and over charmed, when asking what maybe considered and outlandish or "Stupid" question. Long Story Short, Everyone was so helpful and met and exceeded my expectations of my vehicle purchase. read more

I traded a fully paid off car to get some of my equity out and put a down payment on a newer car. I had a 2008 Toyota Highlander which was completely paid off. I went into the dealer because i wanted to get some equity out of the vehicle and needed some cash instantly. I explained it to the sales person what i wanted to do. I was to get a check for 4000.00 and put the other 3000.00 down on a new vehicle. The place closes around 9pm and we got the deal done with around 9:45 pm. The next day i realized they did not put the check in my envelope. I went to the dealer and they said it will be 10-15 days before i receive the check. So basically i spent 5 hrs there the 1st day and the second day there is no check. I complained to the representatives about the situation and everyone comes to help but nothing gets done. the sales rep passes it to finance, used car, and back in a circle again. So 2 days later i tell them the car i have my wife doesn't like so i trade up for a more expensive car. Needless to say they charged another 995 dealer fee and the loan still hasn't been funded. They also kept me there from 930 am to 615 pm trying to figure what was going on. They have changed prices of things, the amount of the trade in and dodge my call in regards to getting the check. I TOLD THE SALES REP I NEEDED TO GET MONEY OUT AND NOT ONE PERSON TOLD ME THE CHECK WOULD TAKE 15 DAYS. Shady practice! read more

on my birthday weekend last weekend i went to sun to see what i can do about the vehicle i was driving with 18% interest. i just wanted to see where i stood with my credit and interest. brad butler and robbie in finance worked like the dynamic duo and got me a 0% interest on a car i did not even imagine i could own!! years ago i swore off sun because of previous experiences there but the last coupleyears with the same salesman (brad) has totally turned all the negatives into positives. he/they worked hard to get me into a great deal with toyota. prior to coming here i stopped at ocean honda and could not run out fast enough. i felt like prey being swarmed by vultures. all the cars were locked and i was told the first guy i met had to open them for me...what??? esp after he told me he stepped "out of his turn" to talk to me. ??? i didn't ask him to do that! i never forgot the great experience i had with brad butler 2 yrs ago and decided to go to sun and hoped he was still there and he was and it was another great experience. i trust this man totally to assist me with my car buying and to guide me in the right direction. a car salesman like this is rare! i am happy to be in another toyota because of the quality and reliability and am very happy with my deal!! the hours i spent there were worth the end result!!! god bless the sun toyota team!!! :) read more

I had an amazing experience at Sun Toyota! Betty, Simon, Steven, and Jeremy were all incredibly helpful throughout the entire process of purchasing my vehicle. From the moment I first walked in, they treated me with kindness and respect and never once made me feel pressured like you sometimes do at other dealerships. I actually stopped by the evening before I purchased my vehicle just to look at my options, and even then they were extremely welcoming and helpful. They took the time to answer my questions, explain different vehicles, and recommend options that truly fit what I was looking for instead of trying to push me into something I didn't want. I never felt uncomfortable or rushed, just supported in finding the right fit. When I came back to purchase, they worked with me to get a great price that fit within my budget and helped make the financing process smooth and easy. They were very upfront and honest about everything, including the warranties, and made sure I understood all of my options. It's clear that their goal is to help people find the right vehicle, not just make a sale. I truly appreciate how patient, transparent, and professional the whole team was. I highly recommend Sun Toyota and especially Betty, Simon, Steven, and Jeremy to anyone looking for a stress-free car buying experience! Thank you! read more

I have been a Sun Toyota customer for nearly 25 years, having purchased two Corollas, two Camrys, and most recently, a 2012 Prius. All but one of these vehicles have been Certified Used, and each vehicle has been an outstanding value. Of course Toyotas, especially the 3 models I have owned, are known for their quality and reliability. The same can be said of this dealership. Sun goes to great lengths to retain its customers and provide them with optimal value and service. Honesty, fairness, and courtesy are hallmarks of Sun Toyota auto sales, with an added customer incentive of no dealer fee. Since 1993, I have dealt with Brian Crosato, Internet Sales Manager at Sun. My excellent experience with Brian is a primary reason that I am a loyal Sun customer. In my most recent purchase of a 2012 Prius, I dealt with Brian and Ken O'Shaughnessy, sales associate at the Sun Auto Center Pre-Owned Superstore in New Port Richey. Mr. O'Shaughnessy was knowledgeable and accommodating. He went out of his way to make sure that I got the vehicle I wanted at a fair price. Neither Ken nor Brian engage in high-pressure sales tactics. As a result, I am comfortable with both of them and happy to recommend them and Sun Toyota to anyone shopping for a new or reliable used vehicle. read more

Went to Sun Toyota to test drive a Tundra I saw on their web site, Brad Butler was the sales guy helping me out. Brad went to go get the truck so I could take it for a ride, only to come back 10 minutes later and tell me it was sold. This was the 2nd time this happened to me in the same day so needless to say I was discouraged and a little annoyed. Brad showed me another truck they had on the lot but I was not interested and left disappointed. I let Brad know what I was looking for and he told me he would keep an eye out and let me know as soon as something came along. True to his word, Brad called me the following weekend to let me know a Tundra was just traded in and sent me some pictures so I could see it before anyone else. I was down there the next day to drive it and sign the papers before it was even officially in the system. Brad and the entire staff made the experience very pleasant, even the finance folks! Not once did I feel pressured to do anything that I didn't want to do or buy anything I didn't want. By far the best experience I have ever had at a car dealership and would highly recommend Brad and his staff to anyone looking for a new or used vehicle. read more

Wow, where shall I start. For starters they are inept and highly doubtful at their skills as a mechanic/service department. After taking my vehicle for service for an alignment it was discovered that there was an issue with the right control arm, and that they had aligned the vehicle to best of their ability. Doubting the report I've decided to take my new Toyota to a reliable independent service team. The independent mechanic had informed me that the alignment was totally off and the issue was on the left control arm and not the right control arm which was perfectly fine (please note Toyota claimed to had aligned my vehicle before I took it to the independent service station, so Sun Toyota did not perform a proper alignment after all). The cost of the repair was a fraction of what Toyota was trying to stick me with. Also, Toyota refused to honor the warranty of my new vehicle. At the present time I'm dealing with the Toyota corporate office, and if that does not work my attorney will be next. In conclusion I will never deal with Sun Toyota again they are dishonest and will do anything to have the customer pay out of pocket. read more

Disappointing Experience with Sun Toyota I've been a loyal customer of Sun Toyota and have financed vehicles with them in the past, always having positive experiences. However, my recent experience has been extremely disappointing. After my car was unfortunately totaled due to Hurricane Helene,Trusting the dealership and our history, I went ahead and financed another car with them. I was informed by Sun Toyota that I still owed $11,000 on the totaled car after the fact. Now, I find myself stuck with two car notes and no resolution or meaningful assistance from their team. This situation has had a significant impact on my personal and financial affairs. I expected better from a dealership I've trusted and worked with multiple times. While I understand that financing and insurance situations can be complicated, I would have hoped for more transparency, guidance, and support from a business that claims to value its customers. To anyone considering Sun Toyota, be cautious and ensure you're fully aware of the financial implications before moving forward. This experience has made me reconsider my loyalty to the dealership. read more

This was the best car buying experience that I ever had. Starting with the Chat adviser online, to appointment setter Rich, to sales consultant Ben Auert and the finance officer who I believe his name was Max. I felt like I was the most important person there, they were all so friendly and helpful. I truly was not expecting to drive away with a car that day, having just cleared my bankruptcy a few months earlier. Ben asked what kind of car I was looking for , so I said , something I can afford, something with low mileage. and something that gives me good gas mileage. We went thru the preliminary numbers and then he took me to see a car. The car was a 2013 Toyota Corolla, I said "I can afford this?" I know my mouth had to have flown open, I was so shocked. I test drove it, smooth ride, so clean, back to The Desk we went. Couple of calls to my husband and he agreed on the terms. The warranty , No money Down, decent payments, CUUTE car....I LOV IT!!!! Thank You SUN TOYOTA from a happy buyer. P.S Thank you Ben for driving my new car home for me,, since I drove in with my husbands truck. read more

Having bought cars for over the last 45 years I was amazed that I could be impressed as I was by my dealings with Sun Toyota. The moment we arrived it appeared we were in the right place to buy a car... The salesman introduced himself and was attentive in our needs. We were taken by cart to survey the vast inventory and stopped and looked at each car that drew our interest.. Jim McDonald was very up to date on all the models new updates and features.. Having picked out our first vehicle we closed the deal and the rest of the paperwork was handled in a very short time... We had a few things that needed to be done to the van so we arranged to pick it up in two days and it was ready as promised.. When we returned we also picked out a car for my wife and again it was a pleasant deal done that afternoon.. I will be back when my needs arise as to needing a new car...Sun Toyota treated us well and impressed us with their staff.. Have told everyone that asked where we got these cars about how we were treated and are sure that the treatment we received will be given to all that shop there.. read more