WARNING: Do not stay in Room 3017 at the Suncadia Resort Inn. There is substantial water damage to the kitchen floor and the carpet in the bedroom. A person could trip over the raised wood in the kitchen and/or the carpet which is not properly secured to the bedroom floor. It's not worth the $500 a night to stay inn that room. The owner is inviting an accident to happen and you AND Suncadia are now on notice. WARNING: Some of the rooms (like 3017) are owned by private owners. The Suncadia Resort does NOT take responsibility for making these privately owned rooms safe. That is an " OWNER RESPONSIBILITY" according to the front desk of Suncadia. Room 3017 stunk! But, (says front desk staff) that was not Suncadia's problem to solve as it was not OWNED by Suncadia. What BS! WARNING: the room service is lousy. The workers are understaffed, overworked and underpaid. That is a MANAGEMENT issue. We are not faulting the workers. WARNING: don't buy a 6 pack of beer from their store. It was not worth the $37.15. What a rip! POSITIVE THINGS: the food was great. The food servers were .friendly and attentive. The view from the rooms magnificent. We found most the staff friendly and nice. We were pleased SUGGESTIONS: If you are going to stay there, do NOT stay in a unit owned by a private owner. Ask before you book a room. You will likely get a nicer (non private owner unit) AND more attention for room service. And, don't ever buy their $37.00 six pack of beer. read more

My wife and I stayed at Suncadia Resort the nights of May 5 and 6, 2023, while attending a convention being held at Suncadia Resort. The first thing we noticed was that the doors (2 of them) were not automatic which is difficult when handling luggage (there was no one to handle the luggage or the doors). The next thing that we noticed was that our room was not a handicapped room (we requested this primarily to obtain the taller toilet). This was not all that bad but then we looked around and found dented walls, missing baseboard moldings, urine drops dried on the toilet, filthy and worn carpets, and wicker furniture that should have been sent to the landfill months ago, and the surface where the coffee maker was located was missing most of the finish on the wood. The wicker furniture had broken wicker and staples sticking out of the arms. I have pictures of all of these issues and can post them if needed. Then on Saturday when we got back to our room it had not been made up, no fresh coffee cups, wine glasses or replacement coffee pods - it had not been touched. I called the front desk and they said they would send someone for a "touch-up". We left and when we returned 3 hours later (about 8 PM), nothing had been done. I then went to the front desk and asked for fresh coffee mugs, wine glasses and more coffee pods. I was told that they would be sent over (keep in mind that in 3 hours nothing had been done) that they did not have them available to the front desk. I said I wanted them now. Luckily there was an employee walking by who said he could get them for me. I returned to our dirty room with the supplies. In talking to others at the convention, they were told that the practice at hotels now was not to make up rooms for 2- or 3-night stays. However, I heard some maids (if that is the proper term) talking about doing up the rooms for "stay overs". I took that to mean that some of the rooms were made up for people staying over, but not all. It has been a while since I have stayed at a Hyatt (I have been staying at Marriott Hotels) but this is a big change from my previous experience and I am not planning to chance staying at another Hyatt. I sent this review to both Hyatt Hotels and Suncadia Resort. I did not get a reply from either. I just want to make everyone aware of my experience with Hyatt hotels. read more

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Day 1: First time ever coming to this resort. The initial experience was not great at all. Booked a 1 lodge bedroom suite and upon arrival, there were dirty clothes in the room, pretty nasty! And the washer and dryer was broken. Asked for a new room and a working washer and dryer to no availability. Only option at this point was to use a shared washer and dryer used by the resort guests on the bottom floor. Absolutely not happy at all. Day 2: TBC read more

We had a great time despite some issues. (Came in with lower forgiving attitude as businesses across the nation struggle with the hopefully temporary lack of workers and resulting issues.) At just about an hour from greater Seattle area, Suncadia is a resort that is an easy getaway with various rentals for couples, families, reunions & friends for a couple days to long term stays. +1-866-904-6300 Availability must check availability of activity and facility since some things are currently not open due to COVID or lack of staffing, which also accounts for some hit & miss quality here (but also around many businesses across the nation these difficult days.) Condo Rentals Trailhead Condominiums from 780-1290sq ft 1 or 2 bdrm condos for 2-8ppl Homes Rentals are comfortable, well designed, well-kept, & comes in various sizes (with many more in the process of being built) from 2-6 bedrooms that can fit 7-20 people. Kitchens are well equipped. (No salt though.) Washing machine & dryer with detergent & softener. Can read about each home on the website since there are differences but ours (@ 81 Miner's Camp Way) had a Grill, Outdoor seating area, a hot tub & ping pong table. Inn has 18 pet friendly rooms (390sq ft studio, suites) without any resort kitchen for 2-4ppl. Slightly cheaper than the Lodge Lodge have 254 rooms (450 sq ft studio, 1 or 2 bdrm, apt like penthouse). Lodge Studio has sofa, coffee table, desk, fireplace, coffee machine, resort kitchen (minifridge, microwave, toaster, 2 burner range, plates &utensils). Deluxe studio has no kitchen. Usb or accessible outlet only at the desk & none by the bed. Activities archery, axe throwing , drive-in movie, kayaking, moped rentals, seasonal/holiday events (Oct '21 5K event, gardening class, art class), yoga class, playgrounds/basketball courts, skate rentals (roller blade/roller skate) trails, 2hr ATV & sidexside motor guided tour through trails, Wellness in the Wilderness health & fitness inspired classes, Summer Activities (Sunday farmers market, outdoor concerts at Nelson & at the Village Pavilion) Golf Courses 1. Rope-Rider also includes youth tees at holes & Rope Rider Golf Park 3par course 2. Prospector for all levels 3. Tumblr Creek (private for members only) Hotel Affiliation Part of Hyatt loyalty program Pools 1. Swim & Fitness Center with (not so cold) outdoor pool, (not so hot) hot tub, 2 big slides, & food truck, indoor pool, steam sauna, shower in the bathrooms 2. Nelson Farm Pool has Beer on tap, regular deep cold pool, (hot) hot tub, mini lazy river, whirlpool, big shallow kiddie pool, pool lounge chairs Restaurants & Winery 1. Portals at the Lodge -B, L, D 509-649-6473 2. Fifty 6 Degrees Lounge at the Lodge -for 56 rotating cocktails 509-649-6473 3. Nellie's Restaurant at Nelson Farm Pool-poolside dining & 10+ beers on tap 4. The Stovehouse (509) 649-6403 5. Coal House Market at the Lodge- coffee & gift shop 509-649-6475 6. Food Truck that moves around the resort (summer at Swim & Fitness, fall at the Nelson, winter at Village skating rink) 7. Mulligans -snacks by Prospector Golf Course hole 9 8. Swift Water Cellars by Rope Rider Golf Course -L, D with pet friendly patio Fireside Lounge with all day menu 509-674-6555 Spa Glade Spring Spa has spa services, garden, creek, hot outdoor mineral baths of various temperatures, sauna & salt soaks. Can reserve services online. If you require A/C, must confirm! ...because we rented 2 homes and it turned out 1 home didn't have A/C and only had fans. Amazing that website page for this house doesn't mention this important fact. Turns out IF homes l have A/C then they list it as an additional amenity but no mention they don't have if they don't. With temperatures expected close to 100 degrees, we had to spend the time waiting and talking with the front desk. We got refunded for the house and without another one available, we got a couple of lodge rooms instead. read more

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We spent a few nights here as a quick getaway and to take advantage of the last remaining days of summer. The resort is beautiful and way bigger than we realized. We stayed in a lodge unit which was spacious and had a full kitchen which was necessary with a baby. We were told to stay away from the on-site restaurant (Portals) and dined out at Swiftwater and various restaurants in Roslyn/Cle Elum. Upon checking in, we were disappointed to find out the Thomas Family Farm Pool was closed and our only options were the small lodge pool and the fitness center pool. We made the best of it, but it would've been good to know prior to booking. read more

Fortunately, the home I stayed in is owned privately and is not managed at all by Suncadia - staying there was a very pleasant and clean experience. However, This review is for the spa - unbelievably expensive for what it is and how poorly it's maintained. The staff - from the front desk, to the therapists, to general maintenance staff - all seemed so burned out. There were also several groups of women in the locker rooms that were way over served alcohol - I don't criticize serving alcohol at spas (although i do think it's counter intuitive) but if you are going to promote wellness, please consider not over serving your guests. Also every piece of furniture, carpet or wall seems to have a massive chunks missing, was oddly stained and was overall just in horribly poor condition. There was black mold in the showers both on the walls and the curtain. I could honestly go on, but just want to say this is absolutely not worth your money. At all. I would visit the private home again in a heartbeat but will never visit the spa again. I also worry about the condition of the lodge or any space that is in Suncadias care. Reading the other comments does not surprise me at all and believe every single person who had a terrible, unclean, unsafe experience. Also just a general statement that it is very sad to see how much construction is happening in this beautiful area. One day it will be unrecognizable - the animals will have no where to go and the trees will be gone. Extremely heart breaking. read more

Horrible place. My nightmare Christmas Eve. Was just taking a shower and the water suddenly went ice cold. The room was overall dirty. I could see dirtiness on the mattress. Floor was dusty. Shitty place. Never gonna come ever in my whole life. Suggest this place to anyone you hate. read more

The service you get for $1000. The hotel is falling apart, it is not what it once was. It's time for renovation of the hotel and training for new staff members. We are Hyatt members...it has become a stretch to say that Suncadia meets the Hyatt brand anymore. Hotel- We hope you enjoyed your stay at Suncadia. How would you rate your stay 1-5 (5 being the highest)? Guest- 3- There is black mold in room 4065 around the tub. The tub in 2069 does not drain. Also, I paid $500 for a river view, but got the view of a roof. Hotel- Hi there. I apologize for the issues, I can send someone up to 4065 to clean. As far as 2069 and 4065, those are both river side rooms here at the lodge. All of our ODD numbered rooms are on the river side of the building Guest- room 2069 is not a view of a river, it is a view of the hotel's roof. Hotel- I will look to see if there are other river side rooms available besides that one, however we are pretty booked for the weekend here at the lodge, especially on our river side rooms. Guest- We will be checked out in the morning. I know there isn't a whole lot you can do about it. But, thank you for offering. @9pm- someone shows up at door with a plunger to fix black mold and tub‍ (UGH!) read more

Suncadia Resort - The $500 river view of the hotel's roof. - Resorts Near Me - Cle Elum, Washington

We had a great stay at suncadia over the weekend! The staff was very helpful with booking hotel/spa on the phone and everything was smooth and wonderful upon arrival. They left a complimentary champagne and cheese plate for my husbands birthday even! We cant wait to come back! Beautiful area, great food, great views! I read more

Suncadia Resort - Complimentary champagne and cheese plate upon arrival in our room fridge! - Resorts Near Me - Cle Elum, Washington

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Oh what fun!! I've always seen my friends visit this place. It never really interested me till now. We are super walkers/hikers this year. And this place is just perfect for pandemic getaway! This place is in the mountains and next to the wind tunnels. So brace yourself. We got the river view king at the lodge: which was the main building and holy wid! It's on the edge! It is super crazy windy!!! But the views are insane. They gave us the wrong category room first but got it switched after. Easy switch. Place was kept cleaned. Contactless check in. Lobby was stunning with that mountain backdrop. They have a separate entrance for dogs which wasn't too far. And the room! Baci loves the room. The balcony, the views! The sunlight! We were so excited we could barely stay in. All those stairs were calling our names too. We did 55 flights of stairs 3 times a day. 21 flights to go down/get back plus additional stairs. Glutes on fire batman! The staff was there but never close enough. Which was ok since it's pandemic. Takes a bit to get some requested things to our room. But texting them is much faster. We also got our hyatt explorer perks! Bed was comfortable. We love the nature! It gets pitch dark here at night, making all the stars very visible. They do have firepits you can go down and use. But even now in Summer, it was 100 degrees during the day and temperature dropped to almost 30 degrees at night! Plus they have a lot of animals around: fox, coyotes, bunnies! Snake! Best to stay in I supposed. They also have many pools. Nelson pool being the most popular. I texted for my reservation: you get 1.5 hours for your slot. A no show is around $30 per person. I ended up skipping it. There were a few pools near the lodge too. But cant be too careful with covid I guess. The pool also have limited occupancy these days to accommodate covid. Overall, we enjoyed our stay here! So much so that we came back! It is quite hard to reach front desk/bell desk or any desk. So bring things you need. For food, just go down to the portal. There's a bar in the lobby too which was a ok. Better drive to Swift water if you want wine that's not gonna be overcharged 200x. Price is also reasonable around $250-$283 per room (for non suites) Oh and pet fees is $75 per stay! Doesn't matter how many days you stay! But the views!! The stairs! Even the wind. It's just amazing. I cant wait to bring Baci back during winter and enjoy all things snow covered! read more

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I wish there was a negative star rating. The management at this dive resort are absolute liars. We had to complain on our arrival evening due to a 6:30pm check in delay and two homes with dysfunctional Air Conditioning and no fans to loan. The evening manager had nothing but excuses and promises that they now refuse to fulfill. No free night as promised and the resort fee was not waived for the entire trip as they promised. Again, these were their offerings because they could not solve the oppressive heat and the late evening checkin. Let alone the groceries that spoiled from sitting in the heat waiting for our keys. Avoid this tourist rap at all costs. This is no exaggeration folks, total lies and deceptions to get you away from the lodge. Next time I experience this type of crap service I will hit the bastard button until they take action to find solutions. read more

Suncadia Resort - Filthy kitchen pad and gloves. Totally gross for a resort too flipping expensive. - Resorts Near Me - Cle Elum, Washington

We stayed at the Inn at Suncadia for our wedding anniversary/Mother's Day. We had an AMAZING experience. First off at check in we were given a free bottle of wine to celebrate our anniversary. Everyone was friendly and answered all of our questions. Once we got to out room we walked in and it was huge. Like a large studio apt. The first night there we ate at Village Pizza in Roslyn. Definitely a must try and they deliver to the resort. Day 2 we had reservations at Glade Spa. When we entered we were greeted right away and someone walked us through the spa so we knew what to expect. We had a great experience but its really over priced. We loved the hot springs!! When it comes to breakfast they really don't offer much unless you go to Roslyn. Roslyn is maybe 5 mins away but it would be nice to have something in the resort. We had lunch at the Stovehouse which in located on the 1st floor of the Inn. They have elevated bar food is what I'd call it and it overlooks the golf course. The food was yummy and the service was great even on Mother's Day. Dinner we went to the winery Swiftwater Cellars. Again food & service there was great. Beautiful view of another golf course. Overall our experience was great!! Tons of hiking, biking and swimming. Beautiful views of the Cle Elum River. From the back of the lodge there is a beautiful staircase that goes down to the river. Be ready to climb. its 1,000 steps (23 floors) it says. Tips: Make reservations for all of your meals ahead of time. Make Reservations for swimming at least 48 hrs before you go. Hope this helps when planning your next trip. read more

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I've come here around 3 or 4 times now Nice to relax because I work 24/7 Very friendly people, good food. Safeway is close by if you are staying a while Idk what everyone has complaints about, maybe I've went during the "good times" There's nothing like coffee and French toast in the morning while staring at 10,000 trees read more

Terrible customer service. Booked a room on their website but when making the reservation it didn't state it was a non-refundable room. And, cancellation policy on their website states you can cancel within 7 days. No mention of a non-refundable room. Here's the policy: " DEPOSITS / CANCELLATIONS Lodge, Inn and Condos Cancellation Policy: You must cancel at least seven days prior to arrival or the full value of the reservation is charged. The full value equals the entire guest room reservation amount (including resort fee). Once you are within seven days of arrival, the reservation becomes non-refundable and non-transferable." Beware-and read the fine print! read more

I cannot recommend this resort at all! Although the room was nice, it is by far the noisiest resort I have ever stayed at. Our room was next to TWO loud doors that banged shut day and night (one right outside our door to the hallway, and another out the back with a heavy banging door to a main entryway) we asked to be relocated twice but never heard back from the hotel staff/management. Also, the resort and all amenities were overrun with small very noisy children adding to the horrific banging doors. Would NOT recommend this place for a couple looking for a relaxing getaway. If you enjoy cesspools full of toddlers this is for you. Tried to get some peace at the spa and tried the salt body scrub, but the shower to rinse off had no warm water and so had to shower off with cold water! Once I finally warmed up enough to proceed with the rest of the treatment, the therapist finished up with cold lotion! And they automatically charge you 20% gratuity for the shockingly inadequate service! Oh, and the restaurant was closed for remodel, and the elevators did not work. Extremely disappointing in every single aspect of what a resort experience should offer. read more

Suncadia Resort - Nicest thing about the room - Resorts Near Me - Cle Elum, Washington

We stayed during their fall festival weekend. Upon arrival, we were not greeted, and the staff seemed more focused on their own cell phones than on assisting guests. We had to seek out a staff member who was on their phone just to get our car key back as the staff from the front disappeared, this was at about 4:30p in the afternoon. The rooms fell short of even basic expectations; having only two pillows per bed might be acceptable at a motel, but it's disappointing at a resort. There were no fridges in the rooms, and although an ice bucket was provided, there was no visible location to get ice. Hospitality was severely lacking, with employees constantly on their phones, rarely greeting guests, and showing minimal effort to open doors or be attentive. This lack of presence from the staff suggests a serious management problem. read more

It's best to avoid this place for the next year until management proves they have addressed safety issues; they're still recovering for this summer's fire. The staff is indifferently inattentive, trails are closed for construction, and the indoor pool is "temporarily" closed. Disappointing all around. Secondly, I provided a credit card upon check-in for miscellaneous charges. The hotel accounting staff, however, used my credit card for two sets of subsequent guests. Several phone calls were required to resolve this problem. read more

Good room but the "ice skating rink" was not actually ice it was "GLICE" which means it was plastic. So no actual skating. Pretty disappointing given it cost an extra $16 from the already pretty overpriced room. It was pure plastic with water on it, basically $16 for nothing, which was an extra cost from being at the resort. read more

My review is not for the lodge or resort itself but actually for the Ski Shop which is located in the Prospector Golf Pro Shop. We visited the ski shop so we could rent cross country skis. The reason for my 5-star review is twofold: First, the entire process of renting skis and hitting the trail was incredibly easy and smooth. We were in and out in a matter of minutes. Second, they had an amazing employee in the shop named Austin who was so helpful. We were beginning skiers and asking him some very basic questions ("are there right and left skis?") and he was friendly, patient, and graceful in responding to all of them. Well done Austin! Besides skis you can also rent snow shoes from the shop, and they have sleds available for purchase. Thanks to Austin I also found out that they sell something called a snowball launcher. read more

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This place is overrun with children. The furniture, walls and anything in arms reach is beat up and destroyed. Real Capital and Lowes bought out Oak Tree's share of Suncadia for 43m in 2021. Now the managing partners are hoping for more suckers to buy the real estate (1200 plats remain) and hope they won't notice the decaying infrastructure that hasn't been updated since 2007! If you don't mind dirty, this is the place for you to buy a million dollar home. read more

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The resort was great, the staff and restaurants were great. The room wasn't too clean so I did have to ask for some additional cleaning but not a big deal. My main issue is with the lodge pool... what an amazing facility... If only a shred of shade was provided. I get that maybe there are no umbrellas because of the lovely summer breeze, but then build some coverage. Instead, everyone who went there was practically on the hunt for shade. We only got to experience the pool one day because the second day was too crowded so the two shady spots were taken. Overall disappointing for such a large resort. read more

Favorite winter time tradition for our family. If you are visiting seattle from out of town and enjoy the outdoors, golf and fresh air the spring and summer are perfect times to visit. If your looking for a relaxing winter spot during the holidays or after, look no further. Suncadia is the best!!! read more

Suncadia Resort - Suncadia Winter Views - Resorts Near Me - Cle Elum, Washington

We purchased a condo there and the real-estate agent kept saying the room was rented and couldn't be seen so he fed us a bunch of garbage

this guys names Carter, at the source of Suncadia was such a nice help to me and my friend, thank you for helping us decide on our choice of dinner. such a big helper read more

Beautiful resort. When you drive around the community, everything is pristine. The architecture is beautiful and the community is really clean and well maintained. We stayed at an airbnb and it was lovely. They had a bunch of playgrounds located near all the homes/hotel. The restaurants are pretty yummy too. The scenery at the restaurants was absolutely gorgeous. The only downsides to coming here was that if you are staying at an airbnb, they won't let you have access to the community pools. They weren't too clear about this when we made our reservation. Also, the homes are built with bad sound insulation. You can hear a lot of noise throughout the home whether you are on the third floor or first floor. Noise just travel pretty easily. Aside from this, this resort was gorgeous. read more

Nice accommodations - however extremely overpriced for Cle Ellum Washington. Not sure why out in the middle of Nowhere with nothing close by justified these costs! Did have an outdoor band one night that was good- but on a Friday night there must have been total 20 people in attendance. And then the band members kids were running around being obnoxious. Restaurant food prices were higher than what the quality should have dictated. I can now say that I have been. But if I am going to spend that kind of $$$$$. Might as well just go to Tahoe where at least it's warranted. read more

Overpriced? Yes, but totally worth it. This this place wonderful. Tons of trails and outdoor things to do.

Booked a stay for the pool. Emailed the hotel two days before arriving to check on the status of the pool. Was directed to the website for pool news. Website looks good. Arrive two days later, ask about pool hours, "open until xpm". Go to room, call front desk about about pool towels "they are at the pool, you don't need to bring any". Walk in cold to pool with two kids. Arrive at pool. It's closed. The pool staff inform us that the closure was scheduled. Go back to front desk ask them about pool closure. They "only knew this mornin. Confront them on the time being 4pm now and I checked in an hour ago and called down. Crickets. Leave hotel because more comfortable at home and no pool. Then begins the fight for days to get *some* of my money back. This resort is a pig wearing lipstick. Someone should plant bed bugs eggs (easy to purchase online) in an open room with housekeeping next time they drive through this cluster. Carpet beetles, too. read more

For nearly $2000, I have expectations that don't include check-in at 6PM and a house in the middle of a construction zone (we had to park in a mound of dirt and haul our luggage from 50 yards away). we've had mediocre experiences at the Suncadia Lodge before, but this was the first time we were renting a house. 31 Big Hill Drive. It's actually 31 BIG MISTAKE Avenue! (It wasn't even the same house we booked online! They switched our houses!) Save yourself the headache, rent something outside of the Suncadia conglomerate "Resort" you'll thank me later with your wallet and your smoother journey. I have lots of places I want to spend money at, Suncadia isn't one of them. Leave the failure of this resort to the 90 year olds that love the golf there still. I don't see this resort doing well in the near future with the lack of customer-centric behavior and tactics we observed. Here's the breakdown: This review is for 31 Big Hill Drive in Suncadia. It's part of the Suncadia home rental program. 1) Not the house we booked. Take a screenshot of what you "Think" you're booking. All you get in your email confirmation is "3 bedroom house" which could mean anything, and Suncadia is happy to have that mean "Anything" as they just randomly throw you into whatever they feel at the moment. 2) Check-in is at 6PM, so your entire first day with your kids is shot as your busy trying to unpack, cook dinner and maybe relax a little bit. 3) There's no parking due to the construction, all the spots are roped off. This is tremendously unhelpful as our vehicle was FULL of stuff that had to be carried very far, not to mention the added troubles of dealing with our kids. I estimated we were parked 50 yards away from our house. 4) The noise at all hours was deafening. Not anywhere or once does it say that Suncadia is under constant construction, but more locally, your entire area is under construction. This includes fork lift noises, pounding, banging, loud thuds that shake the house and windows, workers cat calling your wife, loud conversations happening 2 feet from your front door, workers smoking right outside your property, nail guns, generators, air compressors, you name it....it's going on from 7AM to 7PM. Not 1 warning about any of it. 5) The house was filthy - pubic hairs in the bathtub, the air filter was covered in a thick layer of dust and looked like it needed to be switched out years ago. There was dust EVERYWHERE, likely from the dirty air filters. If you have even the slightest allergies I would see this house not being adequate to stay in. Suncadia should owe me a full and complete refund for the egregious conditions they expected me to vacation in, I haven't heard anything from the front desk after contacting them which is beyond disappointing. Their commitment to customer experience is on full-display with this situation. Renting a house from Suncadia is HIGHLY NOT RECOMMENDED. read more

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Beware of Cancelation Policies of Airbnb management. They are a 3rd party group working with Evolve Property Management of this resort. I had to cancel my reservation and did it one day to late before receiving a 50% refund. The only way to get out was to make another reservation for the same dates and then reschedule for future date. Trying this, the room ended up being booked for the same date. The Evolve team mentioned their cancelation policy was all they could offer, which was a 20% refund. They ended up making 180% more for the room. I spoke with a lawyer and even though their cancelation policy isn't clear, they wouldn't pursue my case. The lawyer mentioned they are hearing more and more of these cases. I would not use AirBnB or Evolve ever again. Avoid Evolve Property Management altogether. They simply are in it for the money and do not care about the customer. Better off staying at a hotel in case you need to cancel for whatever reason. Terribly awful customer service Although -- AirBnB's customer service was a little better but didn't help as they have no control due to being 3rd party booking agency. Basically, they mentioned I should take the deal of rebooking the room for the same dates and reschedule even though I mentioned the room was already booked. Who really reads a cancelation policy when your planning an enjoyable weekend excursion. I encourage everyone to write reviews to really understand either bad or good experiences. read more

Me and my family had our first stay at the Suncadia lodge a couple days ago. The room was spacious and had a beautiful view. At one point though, I misplaced my car keys and had a minor panic attack. I asked the front desk if any keys showed up and they said no. So I called a locksmith who showed up 20 minutes later and was able to get into my car...with keys no where to be found. 2 hours later of searching and retracing my steps around the property, I decided to walk up to the front desk and check again. This sweet girl name Mo helped me and was a total angel because she found my keys!!! I was soo happy and relieved because I was planning to drive back to Bellevue that night before the 6 inches of snow was supposed to come in that night!!! Thank you Mo for being my saving grace. Me and my family will definitely be back. read more

Suncadia Resort - Sunset - Resorts Near Me - Cle Elum, Washington

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Fantastic midweek getaway. The service is fantastic and Sam was an awesome ax throwing instructor - he even stayed late so we could keep having fun. The walking trails are fantastic and the entire midweek experience was amazing. We even had the entire spa to ourselves for 3 hours. read more

I spent two nights here. I'm overall pretty happy with staying at the lodge. The staff was nice, the 1 bedroom suite was spacious and the views are great. We were there primarily to swim and relax. We did do one of their trails, 1,000 steps to the river. Be forewarned, from the bottom of the stairs to the river, there's lots of mosquitoes. From that short walk, between my husband and I, we got a total of 12 bites! They have several activities for extra costs. We did do the kayak and paddle board. We had a great time at their man-made lake. Drawbacks for me, I didn't need to hear the lawn mower at 8am on a Monday morning. The property has three different pools and they are at different location. One of kids enjoy one of the pool with the slide but, another kid enjoys the pool with the lazy river. We had to drive to each one. Crazy thing, you can borrow the towels at the pool but you need to return them before you leave. So, we are wet when we are driving back to our room. Don't forget, they offer smores at night. read more

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We came to Suncadia with a smile on our face this winter, mainly because we had a Living Social voucher in our pocket. For a set price we received strawberries, a bottle of free (mediocre) champagne, $50 in spa vouchers, valet parking and breakfast for two. We are a family of three, and we found the Suncadia lodge room fine for our family. Pretty dissapointed with how the Living Social Voucher is handled. Particularly, how much is not included in the price. Taxes, resort fees, and basically, another $50 or so of extras, which basically added another 27% onto the price of the room. read more

Suncadia is a beautiful resort with amazing views. We stayed at a house on the property and were really happy with it as it was in a quaint and quiet neighborhood. We were told people had stayed there the night before, but it was cleaned well enough that we could not tell. Amenities like soap, shampoo and lotion were well stocked in our 3 bedroom house. When looking for extra towels we found them easily under the sink. I have been to airbnb's that have no extras so this was great. The hot tub was wonderful in the evening and the fire pit was easy to use. Front desk at check-in was helpful. They also let us know they changed check-in time to 4pm-6pm because of complaints on how late the original check-in time of 6pm was. The shuttle was very easy to use and was quick. We were really happy with this as we had 6 people and liked not having to drive our two cars everywhere on the property. I will be back for future vacations, it was a cute little resort. Perfect for a weekend getaway. read more

My husband & I stayed in the Suncadia Inn June 13-16, 2022. We were highly anticipating a wonderful stay. Our room was big and spacious, but not very clean. The carpets were stained and the furniture was as well. And, according to ads, there were spectacular mountain views. We had the parking lot. We had to borrow water glasses from the restaurant. In our three days our room was never refreshed. You'd think for nearly $400 per night we'd receive some service. Finding coffee was nearly impossible. There is a coffee bar at the lodge, but not fun walking in rain and wind, when the parking lot was full. Over-all, limited hospitality. The property is beautiful with lots of activities, but we will not return. read more

Had a 2 night stay this past summer. We stayed in a bunk room condo (303). For the price of $700 per night that included the use of the resort amenities. We booked through the resort so that we were able to use all of the amenities. And here we go...1) the cleanliness and room supplies not worth it. The condo was filthy. The carpet gross, towels in the bathroom not adequate for the amount of people. Some extra left thrown in the drawers. Only 2 rolls of toilet paper. Coffee maker, no coffee (although called and was told there was a keurig and coffee provided), 1/5 of the roll of paper towels. Filthy under the kitchen sink with food particles on the surface. Cooking utensils and pans nasty in need of replacement. Overall for $700 per night this condo was clearly not work it. Cleanliness and amenities definitely lacking. 2) Resort amenities, one pool closed and empty, spa at our location broken, no heat, pool filthy. Kids splash pool closed. All in all for the price, meh. read more

Very nice rooms, golf, food and views. This place is pricey, but you get a good experience and a great place to have a getaway weekend!

We had high hopes for our trip to Suncadia. The activities around the resort were great, our kids loved the park, the Harvest Festival, and the hike down to the river. The hotel was underwhelming given the price. The outdoor pool was out of service, which most resorts would have credited you back something for. The new pool was closed for the season. The room was dated and falling apart in some areas. The curtains had stains on them, the carpet was coming up in some places, and the dishwasher was broken. Despite it being a busy weekend, they were not staffed appropriately. If you wanted room service, you would have to call a dozen times to finally get through. When housekeeping skipped our room, I had to go to the front desk because no one would answer. When I got there, they didn't have a long line or anything that would excuse the lack of availability and when I asked if I could speak with a manager, there was not one on staff. The property really has so much potential. They need to update the property and hire and train staff to be customer-focused. The food is another big issue, particularly for families. The food options are either a high-end dining restaurant or a cafe, which apparently closes early on Sundays. There is also a pizza place near by that will either take 90 minutes to deliver or you have to go and pick it up. If you are coming with your kids, pack everything you want to eat. Lastly, the customer service is all around crappy and shocking given the cost to stay. It was always someone else's job. I later found out that each department has its own manager but there is no GM of the entire property. This is the issue. How can you expect to give customers a quality experience if no one is on the same page. Clearly, reading the other reviews, I am not alone in my assessment. If you want a great place to go with the kids, go to Seabrook - food is great, customer service is great, houses are clean, etc. read more

Suncadia is a great little resort. Suncadia is great for families, couples, girls getaways. You can rent a house. You can stay in the lodge in a hotel room all the way up to a three bedroom. There are condos and an inn. There are great restaurants, fun activities including parks for kids, gold courses, and my personal favorite is the spa. You can sip bubbly in the outdoor hot tubs while your kids are checked into the childcare. Best ever!!!! It's only a 1.5-2 hour drive from Seattle and during winter season you can drive to the slopes or ice skate. In the summer you can bike around. In the fall there are fun fall activities. It's a guaranteed good time! read more