I called for an appointment and the same day took it in. Everyone was pleasant. They are easy to…read moretalk to. The quality of work was impeccable. Price was reasonable. So glad we found this place

Slow service, misdiagnosis, poor communication. Don't trust this place. Wouldn't recommend anyone…read moreservice your vehicle here.

Great customer services Ample parking…read more Great vacuum Affordable Conveniently Located

I stopped by here at 730am for a quick oil change before work. I was in and out in less than 10…read moreminutes! There was one other person also getting an oil change while I was there. The place was clean, organized, and well taken care of. Leon and Chris were the two people who helped me and they were fantastic. They were both super helpful, patient, and quick! As a young woman, finding a car place that I feel 100% comfortable at isn't common, but Chris and Leon being able to explain everything they were doing and what it all meant made it a great experience. I always fear that I'll get talked into things since I don't know anything about cars, but they seemed very trustworthy. The prices are all displayed so you know exactly what you'll be paying. 10/10 customer service and I highly recommend stopping by here if you're in the area.

Oil is very dark and overfilled after oil change. This leads me to think the old oil wasn't…read moredrained completely and It is stressing me out. The price was good though EDIT: I brought the car back in and they resolved the problem. They stand by their service and that is a good thing

They kept me in my car for over an hour. They did something wrong that led to them having to run to…read moremultiple shops to fix whatever the issue was while I sat there in my car with my child. They said they would throw in a free cabin filter for my trouble, and today I discovered that never happened. What a disappointment. Will never be returning.

I've been here a few times. They are always nice and accommodating. Their work has always been…read morefine too. I come from about 45 mins away as well so differently worth the trip as I trust them completely. Highly recommend.

Needed an emergency tire repair. They made the repair in no time "flat"…read more Great job guys. Cheers!

John and John at John's Automotive are wonderful people…read more Last Friday after work, my car would not crank. When you turn your ignition switch half way and wait for the fuel pump to engage. This was not happening for me, so I knew it was the fuel pump. After two hours the two truck came to my rescue in the cold and darkness. I brought the car to my home. Then on Monday, I called John's and asked if they could fix my car. I had several friends recommend them. I am so happy that I went there. They have a new customer for life! Pros: Very fair prices on parts and R&R. Nice and trustworthy Owners and Mechanics. Cons:very limited parking space. I let them know when the tow truck was in the way. They made sure he had a good spot to park my car. Recommend? Hell Yes!!!

Definitely recommend John's! Needed someone to look at my daughter's car after Autozone said her…read morealternator was bad.. brought to John's since it is convenient located close to JU. John's staff were polite and so honest, they squeezed her car in even though they were clearly very busy. Assured me there was nothing wrong with the alternator and charged a very low amount for the diagnostic. Will definitely be using John's again in the future!

Carrie was friendly and skilled up front, She knew cars & explained well. Same day service & i…read morethink Alex was the mechanic, The car & new suspension are great & they were the second mechanic where 1st was bad. Price was competitive, but they provided needed work & did well.

Finding a good car shop that makes me feel good is a tough find as a young woman. This staff is…read morealways so transparent, kind, and friendly. They are extremely patient when I have to ask a few questions or need an explanation on what's going on. I can not recommend them enough!

This is the worst customer service I ever had at any tires plus store…read more Took my car for an alignment and front desk did even listen to my concerns, took the car in and was out about 20 minutes later and never fixed the issue. Came back to complain and was told o needed to schedule a new appointment. Worthless customer service ever.

I had a scheduled oil change appointment, but I still ended up waiting for two hours for the work…read moreto be completed. The receipt revealed that they had disregarded the $25 promo, which was the sole reason I had visited them in the first place. I even double-checked with them to ensure that the promo had been applied and was reassured that it had.

I had a third tire with nails in it. Always my right rear tire. The tire that was on there was only…read morea month old. I bought from GoodYear. I forgot to purchase the warranty. So, I wanted to try a new local business. I try to support all new businesses in Arlington. I dropped off the tire, he had to order one that I chose. He told me it would be about an 1.5 hour wait for delivery of the new tire. He was very transparent, and polite. I came home to work remotely. In less than an hour, he had called to tell me it was ready. I continued to work and Ernie went and picked it up and put it on my car. The price was right. Let's hope, no more nails in my tires. Pros: a very clean shop, inside and out. Nice Owners. Free popcorn & coffee. Cons: if you're heading south, it's hard to get to. We just did a turn around. Recommend? Of course!

SCAM ALERT! They misdiagnosed and grossly overcharged, two separate times for one issue. Thankfully…read morewe went for a second opinion and the problem was resolved with over 1/4 of their quoted price and with a completely different part than they suggested. Save your hard-earned money and go somewhere different with trustworthy technicians.

The owner refused to let his men patch my flat tire claiming they couldn't send me out on the road…read morewith something unsafe and put their name on a "bad" product. Claimed I was sold a good used tire that would last me at least a year. Less than 72 hours later, it went flat on my way to work. I called to request a refund for the lemon and he refused to refund my money and suggested I come trade it for another used tire. Absolutely unacceptable.

If you are looking for automotive care and advice that you can trust, this is the one for you. I…read morevisited this family operated shop after an accident and got the help that I needed. The environment is fun and relaxed. No haggling or unnecessary suggestions for care. Ladies, you can leave the men at home because if they can't fix it, they tell you. If you don't need it, they won't propose it. They are even willing to assist with financial aid. It doesn't get any better than this!

Horrible customer service. You mess up a stud on one of my tires and then refer me to Veloz Motors…read morefor repair. They don't take appointments, if I go there and wait for the repair to be done, I was told it would be several hours! I don't have the luxury of time to fix something you all screwed up!!!! Seriously, how is this acceptable????

In November 2024 I bought tires for the front of my 31' Class C RV which is in on an E450 chassis…read more Last week I was told I needed a front end alignment because the tires were wearing uneven. When I took it to a front end specialist in he said the problem wasn't with the front end but with the tires. The tires that were put on were not designed for the weight of this RV. When I went to Direct tire in Jacksonville FL, which is the only place we buy tires across the country, we were told there was no warranty on wear, despite purchasing them only 13 months ago. We agreed to get new tires with no adjustment and were told they couldn't tell me how long the wait was because it was a major job. After two hours waiting I went back and was told it would be at least another hour before they could get me in and another hour or so after that. We gave up and left. After all our years committed to Direct Tire and American Tire up north we are considering buying our tires somewhere else in the future. Your saying that "we treat our customers like we want to be treated" fell well short with us.