North Shore Auto Mall is a great place to purchase a high end pre-owned car, suv or even an exotic…read more The salespeople are very polite and willing to answer questions. They have full service. I have personally purchased a half dozen vehicles here. I give North Shore Auto Mall a Solid 5 Stars.

SAFETY IS NOT A CONCERN TO THE MANAGEMENT OR STAFF:…read more The staff has no level of care when it comes to handling customers. From the beginning of the purchase process of my vehicle from North Shore I was treated with disrespect. Jason was incredibly kind, but not able to help without assistance from a manager. Boris was rude time and time again. I ended up purchasing because there was a vehicle I was interested in, so much so I was able to overlook the incompetent and rude salesmen. My mistake! After purchase and delivery (a day later than promised) I have had to bring the car into the manufacturer 3 times. The car left the North Shore Auto Mall after "being inspected by their mechanics" and was deemed by them as safe on the road. I brought the car to the manufacturer and it did not pass a safety inspection. NORTH SHORE AUTO MALL LACKS KNOWLEDGE AND IS NEGLIGENT! Never would I have expected the car to be unsafe to drive after being assured from the manager, Kevin, the dealership's mechanics had looked over it. To think I have been driving an unsafe vehicle for months is beyond concerning. I scheduled an appointment to have the vehicle inspected by the manufacturer, but due to their schedule was not able to get the car in until today. North Shore's mechanics suggested there might have been some issues with the front suspension after they had inspected the vehicle. They did not feel it necessary to address these issues before release of the vehicle, and suggested I follow up with the manufacturer after I picked up the vehicle. Perhaps if they had brought the car to the manufacturer to see that there was no issues before they sold the vehicle this all would have been avoided. Turns out the issues are in the rear end. Seems like a major detail to have confused. I would not recommend this dealership to anyone, as safety is not something that is a concern to them. I should have listened to the previous reviews, but decided not to. Please do not make the same mistake I did when it comes to such a major decision, purchasing a vehicle from North Shore Auto Mall

I took my Kia to the dealership to have the transmission repaired. After the work was completed, I…read morewent to pick up my vehicle and discovered that my dash camera had been stolen. When I contacted the service advisor, Stephanie, she told me that the dealership had no proof that the dash camera was in the vehicle when I dropped it off. In response, I sent her video footage clearly showing that the dash camera was installed in my car when I brought it to the dealership. After receiving the video in May of this year, Stephanie told me that she had forwarded the matter to the service manager. Since then, I have not received a single phone call or email regarding my claim. I have repeatedly tried to contact the dealership, but they rarely answer the phone. On the occasions when someone does answer, I am told that they will speak with the manager and get back to me. However, no one has ever followed up. My dash camera was stolen while my vehicle was in the dealership's care, and despite providing evidence and making multiple attempts to resolve the issue, the dealership has failed to take responsibility or even communicate with me.

For two days straight I called this dealership to get some warranty information on a car I…read morepurchased. Each time I called I got the main line which then transferred me to finance. The line would say this person is busy and to leave a message only to hear that their mailbox was full. The second day I tried a different approach and asked for the e-mail for the person name Pisha. I sent the e-mail and for the next two days also received no response. I would suggest people stay as far away from this dealership as possible.

Top notch scam artists - sold a junk truck couldn't pass inspection and wouldn't honor any warrantyread more

do not buy from here!!! i went in and was looking for a car, he showed me a car and was asking…read more4,000 for it and then i said it was too expensive. he then almost brought it down to half of what he was asking for so i thought nothing of it and bought it. but he told me i had to get it inspected right away, he actually wanted me to take it to someone he knew, but i didnt trust him. so then my car starts stalling and all he was asking me was if i was putting in "good gas". i asked him to fix the car and he was trying to charge me up the ass to fix it. they didnt do anything to try and help me. they got their money so no sweat off their backs. so DONT and i repeat DONT BUY ANYTHING from these low lives!!

Typical "used car sales" experience…read more I inquired about a car and asked a very specific and important question. They email me twice, once saying they'll reach out, and then a follow up which seemed copy and pasted, no answer to my question and the statement even says "I reached out and called and left a message"... when they did not call, and there is no message. Least effort possible as usual

I established a meeting with Hertz rent to buy. I provided a credit card number my phone number…read moreetc. The vehicle was supposed to be available 3/13/2026. They notifed me on 3/13 it would now be available on 3/19/2026. I was notified on 3/16 that the car had been sent to Philadelphia and would not be returning for me to look at. When i asked the person who informed me of this, was this a common occurrence? She hung up on me.

Worse dealership ever . They delivered my car missing parts…read moreand did not fulfill my enterprise rental car coverage for full like they said . never buy there anymore .

Bought my 2023 Tucson from Pride Hyundai/Lynn in 2024 with 8000 miles. Did not provide any info…read moreregarding service. They made the sale and were done. There was no wheel lock socket with the car when I bought it. Discovered that when I had a flat tire. They actually kind of gave me hard time about that when I asked that they provide the wheel lock socket. I have a check engine light on and drove to the dealership and it's closed, I was never notified and they told me I need to go to Danvers or Arlington for service. I WILL NEVER BUY ANOTHER CAR from a PRIDE dealership. Customer service is terrible and they don't care.

Douglas is FANTASTIC! He sold us our first truck during Covid and we just stopped back in to look…read moreat another truck because our truck wasn't 4-wheel drive. We test drove a truck but when they checked out our truck, it's actually 4-wheel drive but we didn't have it turned on. (Yes, we will read our manual now) He let us know and basically said that unless we want another truck, we don't need one. No upselling, no guilt. That is why we will continue to come back. The point is that if you want a Chevy please see Douglas in Lynn. He's the best.

My experience with my services on Saturday with prime Chevrolet dealership was not good and it was…read moredanger. They did a full oil change and Allenwrench and whatever else they did in my car. This is my second bad experience then. Something is seriously wrong with the mechanics that work there. If you don't want to be responsible for someone's murder, please check the mechanic working there. After I picked up my car on Saturday it was making this weird nose, the more I drove the louder the nose got. I pulled over and I did not see anything. So, my husband asked me to drive home slowly and I did. When my husband put the up to see your mechanic missing a Lugnut on my tired that is why it was shaking. It was a scary experience for me. 3 months ago, I had the worst experience with prime Chevrolet dealership. They had my car for 3 months; it was a huge fight with them and GMC Corporation company. I took a second chance with pride Chevrolet and they fuck up again, i will not bring my car there anymore.

If I could give less than 1 star I would they are horrible liars ! The cars they get are from…read moreauctions they don't inspect them and sell and rip people off it's a disgrace they are like Trump can't be trusted .

Got the car at a fair price, I had been looking for this type of car for months. It ended up having…read morea small issue after driving it for a month, that Dennis made right and fixed. He definitely stands by his cars, I would recommend buying from him.

Atlantic Toyota gets an A+ from me. I went in for routine…read moreservice and wipers, and from start to finish the staff were exceptionally friendly. The atmosphere feels like it comes from good management everyone seems genuinely happy to help. My routine service was free, the alignment was an unexpected cost, but had it done because i did not want the expense of tires in the near future, and the cost of the wipers was better than I expected. The best part of the entire visit was the complimentary ride home when I dropped off my car. I wasn't expecting that at all and thought I'd have to order an Uber, but they took care of it. The driver was extremely friendly and made the experience even better. Overall, I was very satisfied with the service and the people. Atlantic Toyota earned an A+ from me.

Went to Atlantic Toyota today to get transmission case fluid for a flush (valvoline didn't have…read moreit). They sold me 2 quarts of gear oil. Valvoline caught it, called parts dept, guy admitted the mistake. I drive back, get the right transfer case fluid after speaking to a manager. Idiot employee prints up the manual page that says gear oil can be used if transfer case fluid isn't available. Wrong day to double down moron. People come to the dealership to get spec parts not available anyplace else. My truck has 15,000 miles on it. Just paid $34,000 for it. You think I want the adequate substitute when the correct fluid IS RIGHT IN THE PARTS ROOM? Read your computer, follow the manual, don't play and act like a hero. At a dealership you're expected to be right, not bobs backyard maintenance. The kid at Valvoline reads the computer screen and does what it says. For any future customers of Atlantic Toyota: bounce what they say off ChatGPT before you get work done. Don't just trust their technical staff. I drove across Lynn and sat in line several times today and all the parts guy said was "oh I didn't sell you that I don't see why you have to talk that way." Maybe try running an accurate show. Changing transfer case fluid is 15 year old level maintenance. Pathetic.

Service tried to rip me off for $1100! I called them n it and they were sorry. Were going to have…read moreme pay for a warranty job. I will never go back.

If I could give zero stars, I would. Honda on the Lynnway is dishonest, overpriced, and predatory…read more-- especially toward those who may not have extensive car maintenance knowledge. What makes it worse is the clear pattern of targeting those who are less likely to question them, particularly women. I was treated like I wouldn't understand or challenge the maintenance quotes -- and that's exactly what they counted on. They've not only DOUBLED their maintenance costs in only the last 2 years but tripled the costs in some cases for their parts as well and I'm disgusted they're not only adjusting for inflation but going for a money grab at whatever means possible. Additionally, the wait times are so ridiculous, they kept my car for maintenance for days without telling me and just given a "sorry we haven't finished" excuse. And beyond the dealership's behavior, I've had more recalls on my Honda Insight than should even be legal. For a car that's supposed to be reliable and efficient, the number of factory defects is alarming. I've had my car shut down on me and had the turn signals completely stop working while driving. Between the recalls and the dealership's manipulative service practices, I've completely lost trust in both the brand and this location. This place does not care about integrity or customers -- only profit. I will never return and strongly warn others especially those who are less mechanically experienced. I will be doing my maintenance business anywhere else from now and regret getting my car here. Please avoid this place that feels like hell and go anywhere else. Save yourself years of bad experience and money wasted!!