Wow! 1) appointment is on time 2) problem (leak) diagnosed within minutes 3) solution provided 4)…read moreand fixed - at a reasonable cost = one happy customer!

Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

I had Summit pools install a liner and new light spring of 2024. The liner has a weak point which…read moreis now dragging down the beading. The light is now full of water and the material used to seal it has failed and deteriorating. I have emailed several times just to be ignored and ghosted. I would not recommend this company to do any work on your pool.

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!

I have seen the bad reviews but not with me. I recently bought from Sandie and she was / is…read moreawesome. She is friendly, kind, caring, and went above and beyond. I recommend her for all your hot tub needs. Thank you Sandie. I hope you see this as you are the best.

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

I've been working with Amir and his team for 3 years now, ever since I built my pool. Amir is…read morealways responsive! He has saved me multiple times, such as when I decided to open the pool too early--once even showing up at 10 p.m. to ensure my pipes wouldn't freeze overnight. Additionally, and just as importantly, as a real estate agent, Amir will always come to inspect homes with pools for me on very short notice, which is crucial for buyers who need to act quickly.

Amir used to be very responsive. He doesn't seem to be around anymore and the service is not what…read moreit used to be.

The Pool Company Construction just completed a renovation of our pool (new coping, tile, pool…read morelighting, railing). Their work was outstanding. No one really enjoys spending money on renovation projects, but we were so pleased with the results, and feel the money was well spent. From their first visit to discuss options and provide an estimate, through the entire project, they were professional, courteous, responsive and friendly. A special thanks to Gayle and Patrick. If you need anything done to your pool, give the Pool Company a call. I know that you won't be sorry. Steven T. (Spotsylvania)

I've used this company for years for pool opening, closing, and weekly maintenance - they do a…read moregreat job!

I have been fighting with this company for three years regarding the cover to my hot tub! I have…read morecalled over and over again and spoke to people. I have written them emails. And nothing has happened. I either want them to replace the cover with a new one that works or give me a cheaper cover and they will credit me the difference. This has been for 3 years. Do not buy anything from them!

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

Residential Pool Service has been servicing my pool for 5 years now. While I used to very happy…read morewith their service earlier, the last 2 years have been terrible. They clearly do an inadequate job during closing of winterizing the system and blowing out lines properly, because the last 2 years we have had damage to the pipes, pump and tiles that was completely avoidable. Then they charge above market prices for repair and hold off on providing service till repairs are done by them. They now send one inexperienced person to do the job that was done by 2-3 people earlier and charge more. Each maintenance report just blames the customer for their poor quality of service. I will be canceling my contract. The photo shows what my pool looks like after the 2nd opening visit.

Very timely and professional job of opening and closing our pool this season. I am currently…read moreworking with Residential Pool to upgrade a few pieces of equipment for 2026.

Monarch Pool Care came through for me just in time for the Fourth of July holiday! When my pool…read morefilter unexpectedly sprang a leak, they responded quickly, diagnosed the problem, and had it repaired right away. Their professionalism, expertise, and customer service were outstanding from start to finish. Thanks to Steven's fast and professional work, my pool is crystal clear and ready for family and friends this holiday weekend. It's hard to find companies that are this responsive and reliable, but Monarch Pool Care always exceeds my expectations. I highly recommend them to anyone in the Stafford area looking for knowledgeable, trustworthy, friendly, pool service. Thank you, Monarch Pool Care (Ruth and Glen), for saving my holiday weekend!

The owner of Monarch is a textbook narcissist to say the least. He took advantage of me being a…read morenaive first time pool owner and single woman then grossly under paid the older black concrete man he brought in billing me $800 for their services and only paid them $300 for the actual materials and labor pocketing the remaining $500 for the referral was diabolical. When we were discussing the scope of the work, he kept randomly quoting some Patriotic quote that made me more and more uncomfortable the more he said it because he was coming off like a "Proud Boy" that was triggered by how nice my home was considering a young black single woman bought it. After I caught on to what he pulled with the bill and went to his store to discuss it, he gaslit tf out of me saying he was no longer doing business with ME to save face in front of the new young woman at the desk I'm certain he's attracted to - reframing me as the issue not his politics and greed. Be forewarned. Especially if you're a person of color. This man is a live wire.