Inside this cleaners it is a very nice environment and welcoming atmosphere. This is one of the…read morenicest cleaners I've been to in a while(I don't go to cleaners often). I even like the decorations inside. I needed to pick up my daughter's dry cleaning here. It was a 2-piece dark suit and was done in excellence. My daughter will update me if it's worth the price and whether to be a loyal future customer or not. On the other hand.....I was experiencing physical pain due to my health condition and the woman who helped me, I believe she's the owner, told me to just park in front by the red curb next time and turn on my hazard lights. It's much closer than where I had to park and walk with my cane. Wow that was Nice I truly appreciated that gesture of kindness. Thank You again for your service and for being a beautiful person inside and out. Your kindness is worth visiting your business in the future

OUTSTANDING! I checked with other cleaners in the area and found that this cleaner gave the best…read moreprice. The quality was superb and the customer service was awesome. I recommend them highly!

I have had several alterations. Consistent great service. I will continue to use them in the future.read more

This service was rushed because I had a weeding a week out and they were so nice and…read moreaccommodating.Especially Christina she was such a girls girl. Very nice business will definitely will be coming back!!

I needed a quote for dry cleaning a king-size comforter. I called three local dry cleaners--two…read moreprovided reasonable estimates over the phone (around $40-$70). This one was the only place that insisted I bring it in to 'see the size and weight.' I drove over with the comforter in a plastic bag. While I waited at the door with the bag in my hand, the guy glanced at it and quoted $85 on the spot. It felt like a waste of my time, especially since the other quotes were significantly lower and given remotely. I ended up going elsewhere for less than half the cost. It would be helpful if he could've asked the right questions and quoted over the phone.

Stopped in to get a quote on sewing a couple of detached belt loops on a pair of Levi's 559 jeans…read more He said 15 dollars each loop. So that's 30 dollars for that pair. Then I showed him 3 other jeans that needed minor repairs and he quoted 25 dollars each so 50 dollars plus each. So I asked for a package deal and he wouldn't budge so I had no other choice but to turn it down. I'm not cheap, I just hate people that talk down to you like you don't matter while they try to rip you off. Especially when new ones are $35-45 a pair. I guess not everyone in Norco is nice and definitely do not give any kind of breaks to a Senior Citizen. I hope their cleaning services is at least satisfactory. I found someone else that does this work on the side and they are doing all for $100 cash. I'm glad there's still decent people out there. I wish there was a zero star option on here.

The nicest people, who happen to be the best cleaner/alteration shop around. Hands down. Very…read moreaffordable and fast.

Thank you!!! My husband spilled chipotle salsa on a silk Tommy Bahama shirt. It was bad- real bad-…read moreI went home and sprayed it with Shout which meant I had to rinse it, got it wet and left water stains ! I think I may have made it worse! 2 days went by and I forgot to take it to the cleaners! I drove over to Ontario Cleaners and David said he would try his best but couldn't guarantee an outcome! 2 days later I picked it up and to my surprise YES!!! It looks brand new!! Thank you David! Appreciate your help!

Place was amazing when it was available. Good owner, fair pricing for dry cleaning, but now it's…read morepermanently closed now.

I just visited and looks like they shut down?!?! I'm confused. They are sooo good. Very welcoming…read moreand always understanding. Why did they have to leave?

My washer broke down a few days after I got my new puppy. With a puppy to take care of and train I…read morehad no time to go to the laundromat. So I decided to try pick up /delivery wash and fold service. The first company I hired cancelled on my at the day of the pickup stating I was just too far even though they told me they could go to my location with an extra $15.00 charge. I did a last minute search for another company and found Lucy's. I spoke with Seranna on the phone and even though I was located outside their delivery range , she asked her boss for approval which was granted. My order was picked up promptly and returned clean and neatly packaged. I was very pleased with the efficient and professional service .

Lucy's laundry was awesome ! They picked up my laundry from my house each week. It was brought back…read moretwo days later washed and folded neatly. The pricing was very reasonable for the work that was done. It was brought promptly back by their very kind and accommodating drivers. Customer service overall was great! I always tell everyone about this great service. Lucys Laundry service really helped simplify my life.

I was thoroughly impressed from start to finish with my impossible request…read more Let me start with... this wasn't your regular bed spread. I was stressed beyond belief to put my mother's velvet duvet or whatever it is. We're talking custom drapes woven with three different fabrics and accent borders.... As a comforter It was 40 pounds of velvet Kona was magical. They were able to clean it, and here's the important part... clean it, and not damage it. They could've charged me double and I still would've been overjoyed Not just shirts and dresses at Kona

My $200 dress was returned damaged. When I picked it up, there were random smudges on the fabric…read morethat were not there before. Even worse, someone attached a thick safety pin to the front/top of the dress, which left two noticeable holes in the fabric. The dress was in excellent condition when I dropped it off, and it has now been damaged. Please see the attached photo for reference. Also, there's someone's random hair on the dress which is not mine

Absolutely flabbergasted at how this establishment is ran. Where do I begin?…read more I don't understand how it's possible to give another customer someone else's order. I get that people can have the same name, but what's the point of asking for a phone number to pick up an order if you're only relying on names? I had asked my wife to pick up my order since I've been working a lot and needed my clothes for work. When she arrived, she was told that my order had already been picked up. My wife explained that wasn't possible because I was at work. Despite this, they insisted that I had someone else pick it up and wouldn't listen to what she was saying. She assured them it wasn't possible since it's just the two of us, and I was clearly working at the time. At this point, another worker gets involved and asks to see a picture of me. I think that's an absolutely insane thing to ask, basically assuming my wife is lying. They hadn't been too apologetic too. My wife calls during this and explains to me the situation. I ask what can they do to remedy this? One worker asked the other, "Are you sure someone in the family didn't already pick it up?" The other worker admitted their mistake, saying, "No, I messed up--I gave the order to someone else." Shocked, my wife asked what they planned to do about it. They told her to give them until Friday. Frustrated by the lack of clarity and the conversation going in circles, my wife requested something in writing. Please see the attached photograph. Not only did they give away my order; one of the workers insisted my wife was essentially lying - taking no accountability on their end. They offered no solution; no type of peace of mind and nothing for their mistake. The next 2 days; I waited to see if they would call me or text me - and it was radio silence. I get the text message today that my order is ready; so I head over. When I checked in, the worker apologized once, saying they were sorry for giving my order to someone else. That was it--no coupon, no credits, nothing. The ultimate slap in the face was being made to pay. Excuse me--what? You lose my order and can't even do the bare minimum to make it right? Instead, they applied a discount (even though I had already used a 15% discount when I dropped off my clothes). I wasn't about to argue, but this was absolutely ridiculous and incredibly disappointing customer service. It's not about the money, it's about the principle! I'm frustrated at how they handled this situation. I had just started using their service but unfortunately they lost a customer.

They provided quick and excellent service. The staff was helpful and friendly. Their prices are are…read morevery competitive.