Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

These. Guys are a top notch honest outfit . Ryan the supervisor there has always been terrific with…read moremy vehicle and will show me photos of any issues needing resolution. I am glad they are in my neighborhood

Had a flat tire and was panicking. Found them online and was able to drop by to get it fixed in…read moreless than an hour. Efficient, straight forward and competitive prices! Pleasantly surprised and would recommend! Thanks for your help, West Rich Team!

Honest, hard working family business that does good quality work at very reasonable and competitive…read morerates. After an oil change, they always wash the car for me. They check over your car and let you know if there's anything that might need addressing.

From the owner: A local family run company that has been in business for over 30 years. We provide a warranty on…read moreall our service. Pre - buy inspections available. Complete Body and Frame repairs

Highly recommend Chris at Precision Dent Repair to fix paintless car dents. Excellent repair and…read moreoutstanding pricing. Very personable, easy to deal with.

Wow where do I start? I met Chris back in 2009 ish, it could be earlier. One day I was at the…read moreRichmond auto mall having my car serviced and noticed a guy working on a dent in a lot near by. I asked if he can work on my car. He's done my Honda Civic Sir and Accord v6 coupe. Since then I've owned a few more cars and I've been lucky I haven't received any dings. Until now. Fast forward to 2025. I own a 2019 black Rav4 Trail now. All my previous cars were black as well. If anyone is an owner of a black car, they know very well that you can see a lot of imperfections easily and your contact washes have to be very delicate. I am the kinda ocd car guy growing up. Yes, that kinda guy who would wash his car in the rain if a bird landed multiple bombs on the paint. I've kept Chris's number and this man has been consistently busy. He booked me a week in advance after I sent him the photos of the damage. Some international student on an electric scooter was riding careless and nicked/dent my parked car ‍. Chris is a real friendly guy. He's straight up and honest. His quotes are very reasonable. Obviously the prices are not like before. It's been almost 20 years. But what I can say is I rather support a local business than a corporate entity at this point. I didn't want a record of claim on the vehicle. The option of dent repair makes more sense. I basically dropped off my car by 11am and got a call back by 1:50pm. There's no way you can get your car back on the same day with icbc. On the same day before date night, on a Friday afternoon. I was extremely surprised Chris raised the bar and fixed the paint as well. I wasn't expecting the paint to be fixed. The results looked like the damage never happened. I was so impressed with his standards being so high. Amazing craftsmanship. If you can relate with growing up in poverty , you learn about how to take care of things that you own in life. Maintain your property, vehicles, watches, sneakers, suits, anything you appreciate. It's gut wrenching when you're always so careful then all of a sudden you get dinged and it's by others. Very mentally frustrating. When I picked up my car I was so happy. Now keep in mind I haven't washed my car in 2 weeks because of all the rain storms we received. That damaged area looked practically brand new. Chris made it happen. But it wasn't over. If I wanted to really see his craft I needed to do a contact wash. I took the car home. Did a wash. As expected Chris's work is legit as usual. I took pics and videos on different positions for you to view. It's clean work. All I had to do was apply a Si-o2 protection spray for now to match the hydrophobic beading with the ceramic coated car. I was due for an overhaul ceramic renewal this coming summer anyhow. Chris. You're a great person to do business with. Thank you so much as usual. I appreciate your craft. I wish you well and I wish you many happy moments. Since the time back at the auto mall I've always given your contact number out to friends and family. They all have been so impressed as well. This world needs more people like Chris. Until the next door ding. Take care of yourself old friend. Cheers Eddy

The headliner on my Mazda6 had come loose at the edges after 13 years. On searching online I came…read moreacross Yelp reviews that recommended Top Trim Upholstery. Ronnie the owner said that the entire headliner would have to be replaced. He said that the plastic frame has to be removed and re-installed with the headliner. He also said that as the sponge that the headliner is glued to has deteriorated. I first thought that I may be able to glue it or be able to pin it back with screw pins as some people on the web had commented. More browsing and by also trying the invisible screw pins, I realized this didn't work. I also realized that even though only the edges had come out the middle was loose as well. I took my Mazda back to Ronnie and he did an amazing job. It looks as good as new now. Ronnie is extremely nice as well. I won't hesitate taking my vehicle to Ronnie again.

Ronnie was amazing! He made 3 cushion's for our boat for…read morehalf the price of anyone else & did it in just a week. The quality is super & he was so a real pleasure to deal with. I highly recommend this place!

Twice they looked at my car just from me pulling up, no appointment,.. and I was satisfied both…read moretimes. I had a bumper faring come off and drag and they fixed it while I had a coffee on the spot,.. cheaply,.. and gave me some great advice to boot. Very happy.

They did an awesome job fixing my car. I would highly recommend them. I would definitely use them…read morein the future if needed

excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

Buyer beware!!!! We purchased a BMW from LP Auto with assurances that the vehicle was in great…read morecondition and had a clean inspection report. Fact of the matter is an inspection had not occurred yet, and we waited for this 'inspection' to happen at the 11th hour. Finally, at 6pm on a Friday evening we finally were presented with an inspection report that stated the vehicle had no issues. One month later while at a BMW dealership for a safety recall, a second inspection was conducted and over $2000 of repairs were found. Repairs of items that were NOT NOTED on the pre-purchase inspection report given to us by LP Auto. When we informed Evan the GM of LP Auto he first wanted to get a second opinion on the price of the repairs....but then would only pay a lump sum covering half of the costs stating... 'take it or I walk away' - leaving us to pay the remainder. We were so excited about our new car purchase, but were ultimately left with buyer's remorse. Would definitely not recommend LP Auto to Anyone.

Typically I'm very skeptical going to smaller dealerships and I've never heard good things about…read morethem. I saw an Audi A4 All Road LP had listed and it was a vehicle I've always wanted. Sent a message and Ellie Liu responded and made an appointment to go see. Went there and was greeted by Ellie and who was with another customer at that time, but didn't wait long. Saw and test drive the All Road and was impressed, so thought why not try to work something out. Went back and forth with negotiations, however it didn't work out due to my set budget. As much as I wanted to checkoff a bucket list item...no big deal. I saw other of vehicles they had and asked Ellie and long story short...I ended up a fantastic A4. I want to highlight that LP Auto is smaller, but from Ellie to the finance manager Jojo and the mean sales manager who wouldn't accept my offer for the All Road..lol and I'm kidding it was all professional. They were upfront, especially Ellie..kudos to her for being real which made it better. Thanks LP Auto. If you are looking...give LP Auto a chance and don't look at them as some smaller less comparable dealership.

These people are truly unhinged. The owner himself called to yell at me and make childish personal…read moreinsults when I complained that I have been waiting over a week to get their quote while they hold on to a part of my car.

In order to have the car repainted, they told me I would need to pay the full $7,000 up front so I…read moredid. I dropped the car off in December 2018 and they said it would take 3-4 weeks to have the job completed. I got the car back in March 2018 with missing plastic pieces, damage to the trim, and entire panels painted the wrong colour - they outsourced some of the panels to another body shop. 20km were added to the odometer and garbage left in my car. I had to go back 3 times to get everything in "decent" condition - but there are several dust specs on the paint. Ricky started yelling and swearing at me saying he didn't damage the car until I went back with pictures as proof. I was preparing a case to the Better Business Bureau if they didn't repair their damage. Job Started in Dec 2018, and still to this day they haven't returned the original hood which they said they would (Jan 2020). I wouldn't recommend this place. Price: B Quality: C- Professionalism: F- Overall Time: F- Ricky and his partners talk a big talk when they sell, but don't deliver.

Had excellent service today at Mr. Lube to change out some burnt out lights…read more When I arrived, they immediately asked what service I need. They have 3 lanes, allowing 3 different vehicles to be serviced first come first serve. They checked all my lights and gave me the price before working. They were done within 5 minutes. The location of this Mr. Lube is a bit difficult to reach as you can only get in from one direction and leaving is similar. However service was good and efficient.

I recently had a very disappointing experience at the Richmond location that has cost them my…read morebusiness. Three weeks ago, I brought one of my company vans in for a routine oil change. The visit itself seemed fine, and I drove the van back to our warehouse where it sat parked. When I used the van again three weeks later, I immediately noticed a strong burning oil smell. After pulling over and checking under the hood, I found that the engine oil filler cap was missing and oil had been sprayed throughout the engine compartment. I returned to the Richmond shop and spoke with the same technician. I simply asked for a replacement oil cap, expecting a quick and straightforward resolution. Instead, I was met with excuses and blame. I was told the cap might have come off due to pressure, which is not realistic for a threaded oil cap. Then it was suggested that one of my employees may have removed it, which also made no sense given the situation. Finally, I was told I should have noticed the issue sooner. At no point was there an apology. There was no offer to clean the engine, top up the oil, or help source a replacement cap. I ended up leaving and sourcing the part myself after visiting multiple stores. The cap cost about $10, but the issue was never about the cost--it was about accountability and customer service. Mistakes happen. What matters is how they are handled. In this case, there was no ownership of the mistake and no effort to resolve it. As a result, they've lost not only my personal business but also the maintenance work for our company's small fleet. We're located nearby and could have been long-term customers. Very disappointing experience.