Thank you for giving my 50lb box a push out of my car as I pulled & lifted. Had I known it was…read moregoing to be a big deal I would not have asked. I'm shocked I had to ask to have my shipping label attached to a large plastic box via sticker envelope holder versus basic tape. Had I not asked for what is standard at any true UPS store, the label would have fallen off & my package lost . Boy this could have been a nightmare. To finish this fun interaction I asked for a receipt & was rudely tossed "What do you want a cup of coffee too" comment! Sir, you need to find a new business as basic customer service is not what you are providing. You are providing a tall cup of rudeness!

If you are in west Boca and need any documents notarized, scanned, emailed, faxed or shipped FedEx,…read morethis really is a one stop shop. The notary is extremely cordial, helpful and explains any and everything he does very clearly (in case errors in the document need correction or omissions require modification). Also, the notarization is relatively inexpensive. They saved me a LOT of time and anxiety this morning!!!!!!

When the U-Haul supplier I visited was all out of boxes they recommended Boca Box to me. While I…read moreonly needed moving boxes, Boca Box has boxes of just about every size imaginable, shipping supplies like packing sheets, bubble wrap, and more. They even sell small boxes for selling items like jewelry and such. Medium moving boxes were $2.99 each and large were $3.99. I was hoping the boxes would have handles/grips like those at U-Haul since they do make a ton of difference, but I was in a bit of a time crunch and had to make do. It was a quick operation and the gentleman working the counter helped me take the boxes to my car since I ended up getting quite a bit. Super friendly and helpful store.

If I could leave zero starts I would. Absolutely zero professionalism and the worst customer…read moreservice. The guy apparently named bill, was completely nasty and rude. He asked for an address and I gave it to him and he response was "Jesus Christ" which completely caught me off guard. I then was spelling out the address and he then responded with "you can talk faster". Clearly uneducated and has no type of real customer service skills. Do not recommend.

This is twice I've used this location and couldn't be happier!…read more I sold a framed piece of artwork that was 4'x8' that had to be cremated and shipped asap to meet a birthday surprise deadline. They came through with flying colors to meet my deadline and 1/3 of what some others wanted to charge! Yesterday I needed to ship awkward carbon fiber parts across the country and a fedex location in Boca tried to charge an ASTRONOMICAL amount for a "custom" cardboard box and didn't want to honor the shipping label eBay provided saying we would be back charged for hundreds of shipping fees. We opted out and I waited the day to make it to Pak Mail and they were able to EASILY devise how to combine 2 boxes with packing material for $60! They really have been wonderful and I will happily use this location again not only for their expertise in packing but for their customer service!

I recently had to fax some documents and took myself to Pam Mail to do it. Friendly. efficient. and…read moregot the job done in a matter of minutes. Their prices are fair and I'm glad I chose them. I'll be back for sure.

Broke my TV during shipment. And when I claimed for compensation, UPS said "Claim Not Approved"…read moreWITHOUT GIVING ME A REASON!!! The pictures uploaded to the claims shows OBVIOUS damages to the screen, the frames and outside the box. When they called me for "additional information" asking if the box was damage, the answer was YES, it was damaged everywhere. claim still denied. dude, SERIOUSLY???!!! at least explain why it was denied. I bought a Heavy Duty Tv shipping box at Home Depot. Bubble wrapped the TV like a turkey. Used up 3 brand new rolls of tape to tape the entire box from side to side, top to bottom. TV still broke...Claim Denied...Without a reason. great job Check out the pictures included. These were submitted along with the claim.

This is a great UPS store. The staff is always very friendly and they are very knowledgeable.read more

Dog friendly UPS store. The guy had a cute mutt behind the counter going nuts to play with my…read morepuppy. The guy was very organized. He boxed up my item, added bubble wrap and printed out my label. It was expensive but what isn't lately. A big line was forming behind me.

Very clean UPS Store in Yamato Crossing plaza with two emoloyees on this early morning. Brought in…read morea big bag of packages for shipping which the employee clocked in quickly and provided a tracking receipt. They offered use of Xerox machines, computers and several shipping packaging items like tape, boxes, labels and pouches.

This place SUCKS and they try to rip you off. I had a box properly labeled which was a Brother…read moreDrum unit for my printer. They did not LIKE THE BOX, because it had brother's name on box. Are you kidding me!! So I said I had the empty brown cardboard box that my return package box came in, in my car. I got it and they asked if I had tape to tape the box I retrieved from my car because they did not like the Brother's name on my box with the return lable. They refused to put one piece of tape in my box and told me I had to buy a roll of tape for 8.99. I walked out and the gal at the counter thanked me. For what, for deciding NEVER TO USE THIS UPS STORE AGAIN. No one should use them / they are not polite nor helpful. So I went around the block to Super Postal Center at 160 W Camino and they happily took my box which was the Brother's drum box I originally asked the UPS store to ship. No problem! SUPER POSTAL IS GREAT - Use them. Don't deal with the UPS Store on Federal - they don't deserve your business. They suck.

Stopped in today to mail a birthday package. David in the store was tremendously helpful. He was…read morequick to multi task and tend to all the customers needs. Very impressed!

Every time I visit this store the staff are kind and take care of anything we need. It's a helpful…read moreplace and we like it

went in on September 30, 2025 nicest staff ever helped me with everything best experience I've had…read moremailing something out

Just left the store. The machine to print blueprints is down for public use. The price $5.02. We…read morecan print them behind the counter but that price is 102.00. This is the dumbest thing I've ever heard. Your machine is down but the other is up and it's 98.00 more for me to send it to print. FedEx someone wake up. Customer service isn't lacking it's completely gone. Make it make sense. P.S I'm the only person in the store

Worst service ever. He couldn't do the print that we asked for and when we questioned what we need…read moreto change in order for him to do the correct print we requested , he asked back and when we responded with a simple "yes " he freaked out , and drama queen behavior came out of him , and refused the service. After we asked for the manager he stated he is the manager. Bad attitude , bad service , rude. Find Office Depot around d the corner. Less DRAMA . For sure will never return