Alex responded quickly and was prompt with the appointment we made. He explained what he was…read morelooking for and showed me what he found was wrong. I highly recommend Alex for any appliance repairs you need.

From the owner: Whether it’s a leaky dishwasher or your clothes taking forever to dry, cleaning your dryer vent, or…read moregetting a refrigerator to the proper temperature we take care of everything!

Purchased our new home and bought all kitchen and laundry appliances from Orville's in June 2024…read more They came and installed our new washer with brand new hoses and we assumed everything was great. Friday 5/9/2025 I began to notice our hardwood floors feeling wavy by the washing machine. I felt the floor in areas I could reach, and it was not wet in the front. The machine is in a tight space about an inch between the wall and appliance. So, I shined a flashlight to see in the small gap between the wall and the machine and noticed it was wet in the back and the hardwoods were discolored from water. I immediately called the Greece store where we bought the washer. I told the women about the issue, and she informed me it was under warranty still so gave me the number for GE. I made a service appointment with GE and the technician came out to look at the washer 5/14. When he came out to diagnose Pat discovered indication of a leak coming from the hose. He then went onto say during install sometimes the installer cross threads the connection creating a not so tight seal allowing water to leak. As a result, this has led to significant damage to our hardwood floors. I then went to Orivlles with this new information. I supplied photos of the connection, and the floor damage. I also supplied the technician note from Pat who came out which says...WORK PERFORMED EXPLAIN OPERATION FILL HOSE IMPROPERLY INSTALLED PROBLEM DESC DEFECTIVE FILL HOSE (HOT) . Brian from Orville's calls me this morning and says to use my home insurance. Well its not covered by home insurance because it was due to improper installation which cross threaded the hose making it defective and creating a major leak which had been going on slowly over time due to poor install. I WOULD THINK TWICE ABOUT WHO YOU PURCHASE FROM AND SAVE YOURSELF THE MONEY AND STRESS IN THE LONG RUN! NOW WE ARE OUT THOUSANDS OF DOLLARS DUE TO FAULTLY INSTALL FROM ORVILLES.

Moments ago new dishwasher installed. My 3rd appliance from Orville's. Brian at Ridge Road West…read moresuper helpful in selection process making sure I had correct dishwasher height. The delivery and install gentlemen were fantastic, knowledgeable and professional. I'm very impressed.

Today, Jose R came to my house to fix my refrigerator problem. He is so professional and skillful…read more After diagnosis the issue, he makes my refrigerator works again so efficiently! He makes the Registered appliance deserving the best company in town for appliance repairing. Thanks Andrew to send him so promptly to fix my refrigerator problem! I would give my strong recommendations to everyone one!

This is a very honest and reliable repair service. The he…read moreyoung man who answered the call was very pleasant and the gentleman who came was great. He could have easily soaked me but his honesty led me in the direction of a new appliance. This was very appreciated and considering he could have led me wrong he did not. They are a great company.

Horrible customer service. They came out to fix my brand new fridge and after an hour and a half…read more they ordered wrong part. Randy yelled at me and told me it was my fault for getting a fridge at a big box store. He said he would order part and after 8 weeks, several phone calls and messages they have not returned our calls. Haven't had ice or water in over 3 months. Very unprofessional and rued.

I requested Lockwood to fix our dishwasher in February 2025. The repairman talked down to us and…read moremade us feel stupid. He didn't fix the problem. We then contacted REGISTER APPLIANCE WHO CORRECTLY DIAGNOSED and fixed it. We used Lockwood twice in 2021 and 2023 and they were ok, but it seems things have changed. I will use register Appliance Service in the future. See my Yelp review of them.

great service and knowledgeable about the appliance. gave me a few options on how to fix the…read moreproblem.

Excellent sales and installation services! The entire process was super easy and efficient.read more

I was connected to Upstate Appliance through New Leaf Warranties for the service repair on my LG…read morerefrigerator after my freezer died. James was supposed to come out to fix my LG Refrigerator on Wednesday, June 11, 2025. I contacted James that morning via text to provide him my husbands contact information as he would be home in order for the repair to be done. James texted me back 10 minutes later stating he had a migraine and was taking medication to try and get rid of it and he would follow up to let me know if he would be able to still arrive in the afternoon or if he would need to reschedule. I again asked James to reach out to my husband as he was the one working from home for James to do the repair. James never showed up, never called. I attempted to call and text James at 4:00 that day to reschedule. He did not answer nor did he return my calls. Today, through New Leaf Warranties, I was connected with James. As I was trying to express my frustration and need to get the repair done, James hung up the phone in the middle of my talking. When I tried to call back, James did not answer. This is very unprofessional to 1 not show up for schedule repairs and not contact customer to reschedule and 2 to hang up the phone when someone is speaking. I will never use Upstate Appliances in the future after this type of service.

In response to earlier post, I take it back. Found out he had death in family and that's why he…read moredidn't call or show up. Sorry but I was upset to as had both my dryer go and my roof leaked due to heavy rains. It was a lot to deal with but not the same as his unfortunate circumstances

I'm a truck driver, for Gypsum Express and was nervous about a nighttime delivery at the store, you…read morehave to wait for the store to close for drywall, and can take hours sometimes. My fears of running out my clock and having to stay the weekend there, were quickly put to rest, when Lloyd appeared on the forklift, and had me completely unloaded in 16 minutes! I am thankful for Lloyd being such a professional at his Job, and think he should be honored throughout the region, Thanks Lloyd!

Came here to check out their selection of window blinds and to see how they actually work. They had…read morea nice set up with a few different models to try out. Found out they offer more colors on line than in the store. They are able to customs cut the blinds in store if needed. Good to know! The store has so many home items and a fair price. I was checking out their garden, hardware and carpet areas. Definitely a great place to shop when updating your home or yard. Staff was very friendly and greeted me more than one occasion. Located on west ridge road, parking lot was busy but it was a Saturday...