If I could leave ZERO stars, I would. I had the same experience as another Yelper. Our dishwasher was purchased from Sears, and after SEVERAL attempts (on different days) of leaving messages, I never received a call back. It wasn't until I called back a fourth time that someone answered and, unbeknownst to me, my installation was scheduled for September 18th. Today is September 18th, and no dishwasher. I rearranged our schedule just to be home in the window they provided: 1pm-5pm, and I have been sitting here like a schmuck waiting for someone to call me or show up at my doorstep. I decided I had--yet again--call Superior Appliance Service. Upon calling, Nikki miraculously answered the phone and told me that "a technician should have called me this morning to let me know that they could not locate my dishwasher/lost my dishwasher/could not be found in inventory!?!?!" I expressed my agitation, and informed her of my irritation. She apologized and promised me that she would contact me within the next 20 minutes. That was 20 minutes ago, and they are due to close at 5:00pm. It's 4:56pm now. For my sake, I'm hoping to receive a phone call, but based on the unprofessional and unaccountable level of customer service I have been receiving, even "hoping," is putting more effort into this situation than Superior Appliance Service is providing. I'd return the appliance and go somewhere else if this is the company with whom Sears is contracted. It's not worth the hassle. My next call will be to Sears to let them know that Superior Appliance is NOT operating on the standards that they would expect from their own employees. read more

PLEASE DO NOT EVER USE THIS COMPANY FOR SEARS INSTALLATION! ZERO STARS - AVOID! We've had a huge issue with them no call/no showing. We had one of their installers, Juan, come out on the 10th to provide an estimate to install a kenmore oven/micro combo, and a kenmore range that I purchased for my grandmother and my mother, fir Christmas. They're both disabled and elder, and haven't had an appliance upgrade in decades. Also so they can have thanksgiving dinner at home. We had the estimate competed on that same day with the promise of them (Juan) coming out Friday to complete the installation. I was to provide payment at the end of the job, everything was great. Problem was, that they never called on Thursday, then they never showed up on Friday. My family had their old appliances removed that day to make room for the new ones, so were no without any mens to cook. After spending several hours on the phone with Sears that Friday, and also Superior, the promised they'd come back on Saturday between the hours of 4-8. Again, they no called no-showed, leaving two elders without a stove or an oven to use. Calling them back on Monday, we got a SEARs supervisor (Audry) to call them and track them down, and they promised they'd come out Monday evening between 6-8pm. They showed up, Juan and crew, to do the installation. They were ready to go. I then got a call from Mary Lou and Art from Superiors Front Office, demanding payment in full before the work even started. Full payment was 270.00. Keep in mind that up to this point, I'd spend 3,800.00 on appliances, 340.00 on SEARs installations, another 70.00 on superior sending Juan over to estimate the installation, and they were yelling at my elderly relatives about 270.00 dollars and were not willing to start the work until we payed them...... I refused to give them the balance (270.00) until they completed the work due to prior bad acts (them no-call no showing twice), then they packed up and left the house, leaving the family again without means to cook, AGAIN! I can't believe that they'd do this to anyone's mom or grandmom, especially around the holidays, especially knowingly leaving them without means to cook. What if it was their mom, or grandma..... So, we're back at square one, appliances on the floor in the living room, and thanksgiving in limbo - I can't believe these people Thanks Juan, Mary Lou, and Art.... Happy Holidays to you and yours.... read more

Dont loose this number for Superior Appliance. If something breaks in your house...he is the man. He has fixed our washer, dryer and both refrigerators over the years. The first couple times we used Scott, we also got quotes from other companies and his prices were the best and his work was...well Superior! Each time he came out and fixed the appliance with one visit...he had the parts in his truck. You can also talk to Scott about current events....smart guy. read more

Am keeping this company as my " go-to for anything mechanical that breaks down." Prompt arrival, fast repair time, accepts credit cards. He knows the quirks of the washer that broke down and fixed it quick. No hassle, no up service pitch. Just knowledgeable professional service from the get go. What's not to like. read more

They did the job I requested in a timely manner and all worked out. Very friendly and didn't mess around. Very reasonable prices for what they do. read more

Scott is AWESOME! He is quick to respond and setup convenient appointments and gets our appliances back at full speed with just one appointment. He is affordable, wise and a straight shooter. We have had him work on all of our appliances and the repairs last and often improve the overall performance. Also, I must say he is one of the most honest and trustworthy business owners I've worked with. In today's society it seems as though customer service and honesty are not as important as they used to be... I recently remodeled my kitchen and one of my appliances was purchased without a service plan. We got it at the Sears Outlet and it was a great deal so we decided to not to take this option and figured there also wasn't a warranty. So, when our ice maker stopped working I of course called Scott. He came out and accessed that the machine was indeed broken and needed to be replaced, since our fridge isn't a cheap one the repairs sounded costly. When I brought this up Scott mentioned that it indeed must be under warranty, after I confirmed that with Sears I decided to go with the free option to replace it of course. Scott was happy to know this would be repaired to for free and advised me to move forward with this option, even though I was still considering paying him since it would be way faster and done right. Not many people would do that, in fact I think VERY few would. Because of the relationship I have with Scott and his kind ways I decided not to purchase the costly service plan offered by Sears during my call, but to instead rely on the fact that I know he will be able to help if any new situations come up. If you are considering any other option for appliance repair for any reason be it time or cost you're crazy! read more

Awesome service! Fast, friendly, and Scott was very easygoing. He called in the morning to confirm the appt and called again to advise arrival in 10 min. The problem was diagnosed in seconds and now we know what to do to avoid future issues. I'm currently making a list of other appliances we will be calling him back again to get help with! read more

The biggest element is still working and regulating just fine. So the switch Scott put in is still working well. I cooked a pot roast yesterday and simmered it low and slow for 4 hours, and it kept it at a low simmer. Superior Appliance is local, so it should be higher up on the listings, not like the other listings, who are out of the area, but say "serving" the particular area. read more

I have used Superior Appliance for every single appliance in my home from dishwasher to clothes dryer and I always get fast service and clear explanation about cost broken down into parts and labor. I would be lost without Superior! read more

Scott did an excellent job of diagnosing and repairing our Jenn air electric burner! He let me know a time range when he could come by and called 10 minutes before his arrival. The burner works better than ever. We had it repaired previously by another company but that was a shoddy repair that was never quite right. Highly recommend Superior Appliance if you need any appliance repair! read more

Mike at superior appliance is a very knowledgeable and helpful repairman. They answer their phone and show up within a day or two at the time specified. Our dishwasher was not washing properly and he explained the reasons why and made a valiant attempt to repair it but because the parts were no longer available, that was not possible. He refunded the cost of the parts that he attempted to use and recommended brands for a new dishwasher. I will certainly use his services again. read more

Don't bother with this company. Tried multiple times to get an appointment, but they don't answer their phone, or take a message. There is no excuse for this poor customer service. From the reviews I was ready to go with this company. If they even had a message that they were busy and would get back to me, my patience wouldn't have run out. read more

Scott was professional, fast, and a blessing. I am happily using my dryer again! Overall superior service.

I bought a Whirlpool washer and dryer from Sears. The installers they sent out were in such a rush to complete the installation of our gas dryer that they neglected to turn the gas on -- which resulted in not only wet clothes that weren't being dried (the installers didn't even check if the dryer actually was working before they left). I called Sears to complain about the shoddy work, and they wanted to charge me another $90 for another "service" call. That's when I called Scott at Superior Appliance, who I have used to keep my 15-year old top-loading washer running. Scott arrived promptly, diagnosed the source of the trouble, stuck around long enough to make sure that my new dryer was working (and that the gas was on in the rest of the house). He charged a very reasonable price, and I would use his services again! read more

I have used Scott for over 15 years to fix various appliances in our home. Once again he came to our rescue for our washing machine that I was ready to haul away. He recommended repairing it even though it's 20+ years old! As always, Scott came out quickly and even diagnosed the noise it was making over the phone so he knew what parts to bring with him for repair. He repaired our washer for a fraction of what a new one would have cost. Scott is honest & professional in all aspects of his company and I highly recommend him for all your repair needs. read more

Superior showed up on time. He diagnosed the problem with my gas range and solved it in under an hour. It was done for a fair price. I'll be calling them again for future appliance problems with my rental property in Hayward. read more

Scott is wonderful,he's been doing work for my mother and myself for years.Its very hard to find people who you can trust to do the correct repair work.Scott does the right thing.We have had estimates twice as much from other repair business .He is prompt ,reasonable,and easy to deal with.If it's busted he can fix it.He will tell you if its not worth doing.Thanks for your help,Scott read more

My husband has just arrived home from the hospital after 3 weeks and we woke up to water on the kitchen floor from the refrigerator. I called my old appliance service company to find out that Scott had taken over the business just a couple of days prior. When I explained the situation he was able to come over within 3 hours and 30 minutes later it was fixed. Definitely will use them again!!! read more

This was a flawless customer experience. When my parent's dishwasher went up in flames on a Thursday night I held little hope of resolving it with any speed but luckily I called my local SF Lowes. By 8:00 on Friday morning I had bought a new dishwasher and a very reasonable delivery/install/removal package. Though I didn't expect I would get a weekend appointment, Superior Appliance called Friday afternoon and offered me the Saturday 9 -12 slot. At 9:28 on Saturday morning, Matt called to let me know he was a few minutes away. Matt was super polite, neat and efficient and completed the job by 11:00 and gave me a quick tutorial on my new dishwasher. Super. Thank you Lowes SF, Lowes South SF, Superior Appliance and Matt. Job well done! read more

Superior Appliance Service came by to repair my problem with the oven not heating properly. Superior Appliance Service fix this issue in no time flat at a very reasonable cost. The service was fast, prompt, and Scott communicated every step of this repair. If I ever require appliance service again I will call "Superior Appliance Service" read more

Scott was just here to look at my washer and then I asked him to listen to a noise my dryer was making as well. I have used Superior Appliance Service for 14 or 15 years now and have never been disappointed with the service I have received. Scott calls you back, and shows up when he says he is going to show up. He is an honest guy that you can count on to fix your appliances. He shows you what is wrong, and what needs to be replaced or fixed. It doesn't get any better than Scott. I can't say anymore than that! read more

Great service! Scott was very knowledgeable and friendly. I will definitely call again if I need any service on my washer / dryer or any other appliances. Thanks again for the awesome fast service! read more

I have used Superior Appliance Service at least 5 times. Scott the owner is awesome, whenever I have a problem he is here right away. I 100% recommend Superior Appliance Service for quick service and I know whatever appliance needs repair it will last forever. read more

Quickly diagnosed problem and able to fix on the spot. Cost was a bit high considering it was a minor part and fixed within 15 minutes. Would use again for a worthy appliance. read more

Scott came out today and did a great job on the oven. Superior lives up to its name as far as service and appliance knowledgeability goes. I highly recommend Superior Appliance Service to anyone in the San Francisco Bay Area for any appliance repair or servicing that they may need. read more

After putting up with a moaning and warming refrigerator for far too long, I called Scott at Superior Appliance Service. Scott's service lives up to his company's name. He showed up on time, fixed the problem and charged a fair price. Why didn't I call Scott sooner? read more

They did not complete the install, then, tech did not answer calls when he left early with an incomplete install. Called the main office the next morning to complain about the unfinished install and they promised that the tech would come the next day and complete the install. Tech never showed up the next day and no phone call that they were going to be late or explain why they did not show up. They need to change their name to "Inferior Service". Would never use them again. Horrible experience. read more

Called Scott on a thursday for help with our dishwasher. He told us not available until the following week. Tuesday at the earliest. Probably later. Called another highly rated repair person who came out within a couple of hours. read more

Showed up when he said he would, fixed the problem completely and provided good advice for what to do next. Two thumbs up.

I called Superior Appliance Service with an issue I was having with my dryer. Scott returned my call in less than 24 hours, was able to schedule an appointment for the following day, and arrived when he said he would! He was able to diagnose the issue in less than 30 minutes, had the part he needed to fix the issue on his truck, and the problem was solved in under an hour. I'll definitely use Superior Appliance Service again in the future! read more