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    Supreme Team Cleaning

    4.3 (143 reviews)
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    Services - Supreme Team Cleaning

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Supreme Team Cleaning Photos

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    Ghastly cleaners. Came in for deep clean for the first time and asked me whether it was a move out clean. House is full of furniture, clearly we are not moving out. First thing they do is spray the stove grates down. I tell the lady in the bathroom no bleach on the tiles. Another comes down and asks if she can use bleach on the white wood trim! I have never heard of anyone using a acidic product on wood before. They clean, counter tops are left dirty, I didn't see the corners at first but looked after they left. Worst part is that the grate cleaner took the finish off my stainless stove console and scratched it for good measure in multiple pla e. It's a $3000 stove. The owner is now telling me he can fix it with a stainless polish. No. It has to be replaced. These amateurs will never set foot in my house again. I will update if I get a satisfactory resolution. 7/7/19 This owner is clearly entirely disingenuous. He writes that he wants to "resolve" this issue AFTER he has first agreed to replace the piece (less costly than what I paid for the cleaning) and then reneged on that offer saying his cleaners adamantly refuse blame (what a shock!) and stating he will NOT pay for the damage. This response is entirely an attempt to make the business look responsive to complaints which they are not.

    Vents after the "move out" cleaning

    Let me start out by expressing my disappointment in your professionalism and communication. Considering all of our communication was done through text or email, it was surprising how much confusion took place during our experience with your company. When I first reached out, I explained that I was in need of a Move Out cleaning along with carpet cleaning. I was quoted $250 for services. At no time during our interactions was I made aware that there would be any additional payment. Once accepting the price of $250, we booked an appointment for a 9 am time slot. I paid via Venmo and received written confirmation that payment was received. When the cleaning service arrived, I inquired about the carpet cleaning services and received blank stares. They said that they do not perform that service and maybe it was a different company. When I reached out to you about this matter you replied that the cleaning service would be there between 2-3 in the afternoon. Again, no where in our exchanges was this information relayed. Up until this point, I was under the impression that our cleaning appointment was still at 9 am. I then had to adjust meetings and work in order to accommodate the schedule change. It wasn't until the carpet cleaning service showed up when my aggravation grew exponentially. Upon his arrival, we were told that we had not paid for this service and must do so prior to the service. I received a phone call from you where I was told that the carpet cleaning is additional and he will give us a quote at the time of his arrival. When I expressed my frustration about this matter, explaining that I was never told about this additional charge, I was told by you that I had two choices; either pay the fee or tell him to leave. At that time I did not have any other options, considering my lease was ending the next day. To top it all off, after requesting an invoice of services rendered it took two days to receive. It was very clear that invoices are not a common practice for you considering it was created four days after services occurred. You were then asked to change the date to reflect date of service and when you were unable to do so, stopped responding all together. I am happy to include screenshots of both that interaction along with our exchanges prior to the services if needed. This brings me to the breakdown of actual services rendered by your company. In complete honesty, it would have been easier if we hadn't hired a service at all. Considering it was entitled a "Move Out" service, I spent over three hours cleaning after the fact. Baseboards and windows were left untouched and dust still clung to places everywhere. Wall were filthy and trash was left all over the carpets. Again, I have pictures of the condition of the house as it was left after the fact. The carpet cleaner must have been someone who did not know how to use his machine. Not a single stain was treated prior to cleaning and from what I can tell, he went over the carpets using just a water rinse. Please tell me how I was able to get out 90% of the stains using my own small device after the "professional" couldn't seem to get them out. Large amounts of carpets where overlooked and clearly left untouched. Evidence of the fact that they were left bone dry. It's safe to say that our experience was less than sub-par and will be paying the price as evidence of our security deposit refund. I sincerely hope this is not how you perform business on a regular basis. I reached out to SupremeTeam six days after service. I waited to receive our invoice with fear that it would prolong the request. That brought us to two days after service and four days to compose my thoughts and ideas. After directly reaching out to express my disappointment with the company, I was told that because I did not immediately report my disappointment the same day, they were not willing to make any accommodations nor willing to work with us to resolve the matter. When asked why I didn't ask them to come back my response was that I had already seen their capabilities. It was at this time that they blamed their abysmal services on me and the fact that I didn't report it sooner...

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    9 years ago

    Yup, we got our full security deposit back because of how well he cleaned. 100% would recommend!!

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    7 years ago

    Business owner information

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    Page 2 of 4

    Ask the Community - Supreme Team Cleaning

    Review Highlights - Supreme Team Cleaning

    I reached out to several companies through Yelp and Joe from Supreme Team Cleaning was the quickest to respond.

    Mentioned in 64 reviews

    Read more highlights

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    NOVA Steamers - Stairs

    NOVA Steamers

    (71 reviews)

    Simply fantastic. Today was the 3rd time we used NOVA Steamers for carpet cleaning and they went…read moreabove and beyond. Not only did they treat pesky pet stains, they also managed to remove a stubborn coffee stain from one of our carpeted stairs. They were super clean, thorough, and fast - also they covered our door with a special drape so that they could use their hosing without leaving our door fully open and protected our hardwood flooring before starting the job. I highly recommend them.

    Update: Actually you never said not to sleep on the mattress for 24-hours, what you said wasthe…read morenext day it would be good to go. So I slept on my couch that night and didn't actually put back my sheets until the following night. So yeah I didn't "sleep" on the mattress until well after 24-hours just because it was soaking wet when y'all left the first time. And I would also say that when I contacted you that I informed you about possible urine smells and stains either on my carpet or my mattress from my dog. It wasn't until you all returned that you then decided to use the UV light which you should have done the first time y'all came out to pin point the areas. So besides the stairs and the mattress you had to redo my room still smells and stains still remain on my carpet. And you also commented that my carpet is old as if I asked and didn't know that myself. So yeah you came back and "cleaned" the mattress but besides that nothing else was done correctly.

    Supreme Team Cleaning - homecleaning - Updated August 2026

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