After being somewhat disappointed from another well-known cleaning company (with a 5-star Yelp rating to boot), I decided to look locally and stumbled across Susana. I hired them to clean our a rental home with 3 BR / 2 BA with 1300 ft2 along with vacuuming a mostly empty but fairly dusty garage. The kitchen also had grease stains all over the stove and cabinet. Susana arrived with a crew of four women and they did an incredibly thorough job in just over 90 minutes. I was actually surprised they arrived in three separate vehicles. The kitchen was like brand new, with no more grease stains. They even cleaned every window inside and out, along with dusting the window sills. In the end the price I paid was comparable to the other cleaning company; however, the main difference is the quality of the work and the fact that Susana and her crew went above and beyond. I would definitely recommend giving their house cleaning service a try. They can quote you via email, text, or phone call. Although Yelp mentions they serve Bay Point and surrounding areas, they actually do jobs as far as Pleasanton. In my opinion, her service is definitely five stars. read more

This company is not trustworthy. They first of all tore my blind without letting me know and changed their prices that the husband told me it would be. After the cleaning was completed the price that they provided me the cleaners told me no it's this price. Mind you I made sure the amount that I had was the exact amount. They girls said no, it a different amount. After the cleaning I contacted Susana via phone to let them know that they changed the price. She tells me well your house was really dirty. Really your job is to clean and first of all you don't know how dirty. The next day I contacted them regarding the blind I didn't realize they had broke. I called her to try to address the issue but she wasn't as responsive as she should have been. I even tried calling but she wouldn't answer. She said she couldn't contact the girls right now and she would have to do it the next day. I said well you know what since they cleaned well I would just suck up the cost as I may want to give them another try because the cleaned my house well. A month later I contacted them for a cleaning and she/he not sure if it's her or husband I'm speaking to behind the text. I sent a message to confirm that the price was what I was originally quoted for monthly cleaning. She/he sends a message and says no it's different because your house is big and it's been a month. Ok, this is not what I was quoted. If you want a professional honest and trustworthy company to clean your home this is not the company! read more

I am 38 weeks pregnant and recently hired Susanna's cleaning service to come in and do a deep cleaning before the baby arrives. I've never hired a cleaning service before and was a little apprehensive. Susanna met with me for an estimate beforehand and was very kind and professional. On the day of the cleaning service, Susanna arrived on time and ready to work with her crew. It was so impressive to watch. They were all so hard working, fast, yet thorough. I can't remember the last time my entire house was completely clean at the same time (when we moved in maybe). They cleaned nooks and crannies that I would never have an opportunity to clean or would take me an entire weekend. Best of all... they cleaned our 2200 Sq ft home from top to bottom in less than 1.5 hours!!!! My husband and I are so pleased and will definitely hire Susanna's again! read more

After reading this review, Susana did the right thing; she refunded our money without being asked to, which will be put towards a steam cleaning machine and other supplies. We're going to step up to the plate, and take care of the house ourselves. read more

After many years with a different housekeeping service who was getting shoddy I decided to ask for a recommendation from neighbors. Susana came highly recommended and after one month I learned why. Susana ALWAYS greets me with a bright smile and she and her team work hard and do a great job of cleaning this boy filled household. I can't recommend her enough. read more

Susana and her crew have been cleaning our home for several years. I cannot say enough great things about her. She has the utmost integrity and is very professional. She and her team come once a week and are very thorough, fast and friendly. I highly recommend them! Patsy, Lafayette, CA read more

I literally just called this woman, never used her before, was inquiring for the first time based off of her Yelp reviews. She answered, I asked if she was Susana, I was inquiring about her housecleaning services.. She cut me off and said, I'm very busy at this time, call at a later time. Click. I am shocked!! Maybe there is more to this but I will definitely not be calling back! read more

I never write reviews but I was really disappointed and not satisfied at all that's why I'm writing this =( Susana was a very nice lady but I was really disappointed with how they "deep cleaned" my house. I called her last Tuesday to schedule my house "deep cleaned" before we move in since I have a 4 year old and I have one on the way and I'm due next month. I was told that she can come on Thursday so I was really happy about that, that's why I gave her 3 stars (she's very flexible with schedule). When she said "deep clean", I was told that they will clean my house from top to bottom. She came to see my house a day earlier and she told me again that they will clean everything from top to bottom including the inside of my microwave, as well the oven, light switches wiped, and cobwebs removed from light fixtures etc etc. I even showed her what I wanted cleaned like the dust accumulated in the bathtub's faucet in our master's bedroom and the dusty oven door (small stuff really and very easy). So imagine my disappointment when I came to see my house, microwave still have splatters on top and oven's door still dusty and bathtub's faucet area wasn't even cleaned. I had to wipe down the light switches myself and remove cobwebs from the living room and a lot more! (Feel free to message me for the other ones). For the price that I paid I expected those done because those are not hard to do at all! She did came back to clean the oven and microwave and some other stuff but it's still a disappointment. She did give me a discount because there's no way I'm paying full for the job that they've done. Overall, their "deep cleaning" is not deep cleaning at all, in my opinion =( read more

I don't usually write reviews but I was so impressed with Susanna's house cleaning service. I have not been feeling well and hired this professional service to help me clean my 1900 sq. ft. house . Susana sent her crew of three over and they did a completely thorough and spotless job .I have not seen my house look this good in years. If you want a dependable , reliable ,and totally professional house cleaning service , Susana's house cleaning service is simply the best with exceptional attention to detailed house cleaning . read more

Susana is a good businessperson but she's also like family to me. She's been cleaning my house for many years and I love her and her girls. They work fast and they arrive on time and I trust them completely. I support local businesses run by women and I can't recommend Susana's service enough. read more

For the last 3 days my wife tried to schedule the service and left a few messages on Susana's voice mail. We have not received any response at all. I don't know about people who wrote these positive reviews, but it is not a legitimate business! read more

Susana worked for may parents for many, many years. She is just fabulous in every way; responsible, takes initiative, punctual and honest.

I am so happy I hired susanna's housekeeping to come clean my home. She, her sister Joanna and her ladies did a WONDERFUL JOB!! She was so nice and thoughtful and even helped me do a little extra. They are a wonderful cleaning service and they left my house immaculate! They were all so kind and sweet and I will for sure hire them again (hopefully monthly if can get my husband on board) :0) read more

Susanna and her fabulous crew have been cleaning our house for more than a decade. They are a part of our family and we are very fortunate to be in such good hands. Susanna is 100% reliable - she ALWAYS keeps her schedule as promised, and the house SPARKELS when they are done. I cannot recommend her highly enough! I'd give her 6 stars, if I could :-) read more

Susana and her crew are wonderful. I have a standing appointment, and they are always on time or even a little early. When they leave, my house is totally clean. I have really ugly granite kitchen counters which I hate, and when the ladies are through cleaning, the counters actually look like glass, which is amazing. It makes me hate the granite a little less. I am recently disabled and unable to clean my own house, but I was hesitant to hire a service. My daughter found Susana and arranged the initial interview. Susana accepted me as a client and I'm glad she did. read more

Susana has been cleaning my house for 8 months. She is on time, quick and thorough. Susana and her girls are always so friendly and personable. They do a great job! read more