This is my second time at sushi factory and it was even better then the first visit, I had the same server as last time it was Natalie, she is very polite and attentive. The food was excellent as always and everything came out fresh and quick. The restaurant was very clean and the music was great. read more

Great food, great service! Omar brought the vibes and made us feel so welcome. Karen was great and put in our orders quickly. Ariana was so friendly and attentive. We will definitely be back. read more

**INITIAL REVIEW** Prior to partaking in a meal at Sushi Factory, it must be stressed that I love the all-you-can-eat, order-by-plate experience that I've seen in a many videos of sushi diners in Japan. Ergo, I've been wanting to partake in one when one would eventually open up near where I live. I've had such an experience at a "mom n' pop" of this kind of restaurant in Palm Bay in a new place called Sunshine Sushi, but I am told that Sushi Factory is the "OG" pertaining to such a concept used here in the United States. So did Sushi Factory live up to the hype of the concept? Sadly to say, I was heavily disappointed across the board. Even though an address is provided, the Sushi Factory I went to was located just west of the Eastern Florida State College Melbourne Campus, in a set of strip malls in which the businesses don't do so well. The exception, however, is Sushi Factory... which surprises me gien the initial experience I recieved. I went with my friends, Chops and Nate, as the latter wanted to eat a lot of food. We too our seats at a booth that was typical of fast food restaurants. It took awhile for our waitress, Natalie, to come by and order our drinks. Would be understandable if the place was packed full and she was the only one working, but including my party, there were only seven people total at the time. There are makeshift instructions on how to order food given the fact they have one of those serving robots that come around like R2-D2 from the Star Wars series, holding trays of the food you ordered. We do get a waitress though, so we aren't just left high and dry to figure out what to do. Natalie was nice enough, but she seemed distracted which will be brought up multiple times throughout the review. We made our slip orders for food which included an array of basic and premier sushi, onigiri (single-serving bites that include a slice of raw fish and rice), teriyaki BBQ, appetizers, soup and salads, and drinks. It took while for Natalie to get our slip order and even longer than usual for our initial order of food. Once again, would understand if she was the only one and it was packed, but there were only seven of us patrons total and at least two sushi chefs up in front. To top off the disappointment, most of the food was mediocre. Passable and edible, but given its price, I was not too happy. Ultimately, this was not a good initial visit to The Sushi Factory. And as the coup de grace, Natalie mixed up our orders in which many of us charged by credit card. I ended up paying for my friend Nate's check while he paid mine. In short, I paid for more. This Sushi Factory was overall a sad experience. I will give them one more chance to get their butts in shape, but if they fail that time, too, depending on how they are, they might get an unwanted deduction on their upcoming review. If they improve? Well... we'll just have to wait. read more

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Special thanks to Karen for introducing me to different types of sushi . I loved seeing the robot bringing the food . Nice quiet place read more

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The idea this place has is so IT. But they have a lot to figure out. The aesthetic is not appealing, so much going on. I was very very bummed at the quality of food. Price is great yes but the sushi smelled so bad I lost my appetite... weird thing, it didn't taste bad but the smell was so bad I felt nauseous and didn't even abuse the all you can eat. Didn't even finish my plate.... I eat sushi regularly and this is quite possibly the worst one I've ever eaten at. Respectfully, quality over quantity. read more

Was not a fan of this spot. Very run down, unorganized, and the food is not worth the cost. I hate to talk down on a business but I've had better sushi from a grocery store read more

been coming here for years. quality is decent and service is decent. everything is "just okay." the all you can eat style for the price makes it worth it, but when you get to-go or al-a-cart items, price is a bit high for the quality. it's always clean in there at least. overall not a bad place. would recommend trying at least once and seeing if it's for you. read more

I recently went again with my friend and partner and my server Natalie recognized us from our last visit which was a couple months ago!! Food was nice and the environment helped us to catch up. Thank you Natalie for the awesome experience!!! read more

The service was excellent. The food was great plus all you can eat. I loved the robot that brings your food to you. read more

Stopped by for dinner with my wife. We've been here before and really like "order what you want" style menu. They have other menu items, but we typically go with the "order what you want " menu. I would recommend this if you're getting into sushi, sashimi, etc. I think there's definitely something fun about being able to try a bunch of different items--it's a great setup if you like sampling sushi and appetizers without worrying about à la carte prices piling up. What made this place stand out? The salmon and tuna sashimi were excellent--super fresh, flavorful, and beautifully presented. My wife really enjoyed exploring the variety, and the pacing of the orders was decent. The robot that delivers your food is a cool concept as well. Now the downside: we tried the hibachi dishes, and unfortunately, they fell flat. The flavors were bland and lacked the seasoning you'd expect from hibachi-style cooking. Nothing offensive, just kind of... meh. If you're looking for hibachi, I would not recommend this place. But the real issue for us came at the end: we were automatically charged an 18% service fee, which we didn't mind at first--until we found out that none of that goes to the servers. I was told that the servers didn't get any of that. That's not cool! If you're going to add a mandatory "service charge or tip" it should support the staff who actually serve the food. That policy alone will make me think twice about coming back. It wasn't clear to me what the service charge was for. It just seemed sketchy. Ambience was decent and clean tables. I can't comment on the restrooms because I didn't visit them. Overall, it had some great sashimi and a fun concept. I would still recommend this place. read more

Unlimited sushi and starters, I can't complain. For lunch it was $19, but I think it's worth it if you eat enough food. The service sucked though. We had never been here before, so we wrote on our slips the names of the food and it took about 3 attempts before we were finally told how to place an order "correctly" without the server giving us a side eye. Also, after the third round, you definitely feel like you're being rushed out. The food is great though. Loved the strawberry tea latte! The sushi is yummy! I would definitely come back. Also side note, why is there already a service charge placed on the receipt??? It makes people not want to tip and I know that charge isn't going to the waitress!! TikTok Reviewer: acaicaitlin read more

Sushi Factory - Sushi Bars Near Me - Melbourne, Florida

It's 18.95 per person for lunch all you can eat sushi and appetizers...it's a GREAT DEAL! For SUSHI at that PRICE in this ECONOMY!!! People really need to get their expectations put in check. Love the miso soup, the Krab Salad, and the Salmon Nigiri! read more

The food is good, good prices as well, but the smell is TERRIBLE!!!! they also wasnt that helpful w menu

Food has no flavor or seasoning and not worth the price very bland. Eel sauce is very salty chicken has no flavor only thing was good was the cucumber salad read more

Based on the reviews we almost didn't go but I am happy we did go. Sure there are things that could be improved but overall we had a good time and the sushi was very decent for an all-you-can-eat concept. They also have a-la-cart. The restaurant was quiet when we walked in but got a lot busier later on. But the booth tables create your own ambiance, separated from others. Speed of food delivery was not the fastest but it was ok. Dont go eat here if you are in a rush but enjoy the moment that you are with your party and having a good time. Unfortunate not pictures of food, as we were hungry :) read more

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This place is a solid 3.5 stars! Food is good but they are lacking in the service department. This was our first time here and we had 7pm reservations and arrived on time. Due to it being Valentines Day I expected it to busy but they were not packed. It took a while for anyone to acknowledge us and show us to a table. When we did finally get seated, we were given a menu and our server asked for drink orders. They don't serve alcohol of any kind so I settled on a sweet tea. They offer all you can eat sushi, appetizers, soups and salad. Ordering is a little confusing as you order based on your table and seat number. It's easy to forget what your seat number is because most of the booths can accommodate 6 people but if there are only 3 of you, you have to make sure to remember your seat number. There's a diagram at each table but still it's somewhat confusing. Once your order is ready either your server or their cute robot will bring your items to you. Food is made to order so there may be a wait in between orders. Also I should note that we never were able to catch our server to get drink refills so I would ask for 2 drinks up front just in case. I'm looking forward to my next visit as I now know how to approach ordering. read more

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Sushi Factory is okay if you are looking for a spot and don't want to drive to Orlando. The service is irritatingly slow, and the sushi is mostly bland. I've been for both the lunch and dinner services. Lunch is great if you like simple rolls. Dinner if you want sashimi and hand rolls. read more

I personally loved this place. Dinner however is a fixed price and my son really couldn't eat that much so we didn't come out with our money's worth. It's still a bit confusing on the fixed gratuity 18% do we tip on top of that? I would come back ! read more

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The food was amazing! Me and my sister were stuffed from all of the sushi! The service was nice and the robot was super cute! The interior is also pretty much clean. read more

Sushi Factory - The sushi - Sushi Bars Near Me - Melbourne, Florida

charge you fucking oil change fees basically not worth the money. Just go to any other sushi place and get your moneys worth and servers who care read more

This was an amazing choice for sushi! And all you can eat including appetizer. Very reasonable price for lunch, and served by a robot. How awesome is that! Will def come back. read more

The food was so good here, my favorite is the sweet potato with cheese roll!! And the workers were very kind and helpful. This place has some of the best food, hopefully ill be back soon!! read more

The food here is always delicious. My husband and I go at least once a month. The sashimi is what stands out super thick cut slices unlimited. The only time I ever had a bad experience was when they opened up that karaoke booth. Not ideal to spend $70 on a fancy dinner and have screechy teenagers, singing badly on purpose to get a rise out of their friends. It was maybe funny for 10 minutes, but it went on for well over an hour. Regardless, this is one of my top restaurants in Brevard. read more

Sushi Factory - Sushi Bars Near Me - Melbourne, Florida

Our first time coming here by the time I got home I wanted to write a review the good the not so good.. Price for dinner now is $25 each ( it was just myself and my wife) for all you can eat sushi not bad but then there's an 18% service fee and then they also ask for tip..confusing as what is the service fee for? The good: Once you figure out how to order there really is a lot of options even for non-fish eaters. The food looks good and taste even better. The hand rolls taste great and are bigger then I was expecting. Spicy tuna salad was very good. All the rolls we ordered were very good. The bad: Let's talk the service fee, service is their downfall. Every order we received was not complete (wasabi, ginger) need to be ordered with each order if you want it. We had to ask every order for it even though it was marked clearly on the order sheet, on top of that with only 4 tables busy, they seem to lose my wife's order. Never checked on or asked to refill my water or my wife's tea. Over all they just need help on stepping up their game on service. If you go for the taste of the food it's well worth the price but everything else you may expect from a restaurant is lacking and this service fee just stick's with me...If I'm paying for service then I should receive decent service. If the service fee is an extra for the chef then tell me that but once again why would this not be in the initial cost? On top of that they ask for tip which I did against my better judgment but my family was in the restaurant business so that's on me. Honestly not sure I would recommend or go back as there are other sushi places that have great sushi also, and I don't mind paying for good service. read more

This place is dangerous. Dangerously good! Every day I pass by the restaurant after the gym on my way home. It's so hard to resist. I'm an addict. I wish they had a loyalty card because I have spent an embarrassing amount of money here The cons: -your wallet will hurt if you eat here too often. -it's addicting -you never know how busy they will be and if they will have 1 chef making the sushi or 2 (so wait times vary) -food comes out out of order and orders are sometimes forgot/misplaced. -each chef seems to cook each order a little different so they occasionally add items to the roll -they add gratuity to each receipt (I believe it's 18%) Pros: -the staff is great and personable -the food is amazing -the lunch All You Can Eat is reasonably priced (but per person is still over $20 if you tip on top of the gratuity)... honestly I'd what they protocol is on tipping so I always tip a little extra read more

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The food is good!! i've been going here for a while. Service is a bit slow and they occasionally forget orders, but other than that it's great! Staff is always friendly. It has gotten a bit pricier over the years, but that's a given with everything going up in price. The restaurant itself is super cute and the all you can eat is nice. My only complaint about the inside is that sometimes the bathrooms are dirty. read more

Very disappointed. Not sure if under new ownership. Was there a couple of years ago and was great. Tempura looked and tasted like regular chicken and shrimp. Soup awful. Overall, food very poor quality. Don't waste your money. read more

Sushi Factory-3700 N. Wickham Rd, Melbourne, FL 32935 0 -Stars Big boy was the first person to enter the restaurant. 52 minutes. No food...no service. Thankfully, I brought someone with me who can verify my experience. Honestly, If I had not invited company, I would've left much sooner; but I wanted him to empathize with what I go through on a regular basis. It's absolutely mind boggling to me that a place like this exists at all; even more incomprehensible is the fact that there are three locations. Equally perplexing is that there are people in the community who willingly choose to come here to eat. In good conscience, I cannot classify what is served here as sushi. On the contrary, this is more closely reminiscent of a weird concoction, a strange mashup, an odd blend that leaves us with something resembling the "Golden Corral" of Sushi restaurants. I'd need a xyster, in order to scrape the various bones of contention I harbor for this place. I should also point out that the current owner of this establishment is on probation for inappropriate interactions with his service staff, per the 923.01 probable cause affidavit. Big boy says, "There is better sushi, better service and better ownership to be had. Stay away...far away." read more

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The food is pretty good but They weren't prepared for our party of 8. They don't put in orders correctly. A lot of what we ordered, we don't receive and kind of us stopped serving us. Maybe it was due to being understaffed. read more

I'm honestly not sure where these negative reviews are coming from. We had a great experience. Food came out at weird intervals but it wasn't a huge deal since this is more of a buffet being served than a traditional sit-down experience. The robot needs its front wiped off but it's adorable. We loved its music and face icon. The food was really good. Honestly, this sushi is way fresher than anything you'd find at a buffet or grocery store. Maybe it's not fine dining but it's good, decently fresh sushi for a great price. read more

Sushi Factory - Sushi robot - Sushi Bars Near Me - Melbourne, Florida

God no! Their sushi is disgusting. Made to order. The atmosphere is atrocious. Clean that sh*t up in and around the kitchen

Decided to try Uber Eats for the first time and decided on sushi after it's been a while with this whole COVID-19 situation playing out. After I submitted my order, it took about 40 minutes for it to arrive (which was 20 minutes less than expected!). I ended up getting Miso Soup, Ginger Green Salad, Chicken Noodles, Chicken Rice, Triple Delight Roll, Salmon Avocado Roll, Spicy Tuna Roll, and Eel Nigiri. Out of everything that I ordered, I was most satisfied with the sushi rolls, which is good for a sushi restaurant. The Triple Delight and Salmon Avocado had a good ratio between the rice and fish. The Spicy Tuna Roll was a hand roll which had more rice and definitely filled me up. Lastly, the eel nigiri was slightly sweet from the glaze that was a nice contrast to the more savory rolls. All of the rolls were pretty typical as expected and were not bad in my opinion. I would order this combo again. The Chicken Noodles and Chicken Rice was simple and nothing to brag about. It is a decent side dish if you are looking for something more carb-heavy. The miso soup was a lot more than I was expecting so I'd get that again. The side dish I was not too thrilled about was the Ginger Green Salad because it was a lot simpler than I was expecting. It was literally just chopped lettuce with a ginger dressing. Other than that, if I were to order from here again, I'd just stick to their sushi rolls and avoid the side dishes. read more

Sushi Factory - To-Go Order via Uber Eats - Sushi Bars Near Me - Melbourne, Florida

We need more all you can eat sushi restaurants in Melbourne! The one on Wickham has never disappointed me and for the price you pay...it's well worth it! Are you getting a plate of artistic sushi? No! But that's not what all you can eat places are about. It's not presentation, it's selection. Sushi factory has SELECTION! The sushi is always fresh and comes in 4-6 pieces per order, which is so perfect as it allows one to eat and order so many kinds of rolls! Great for those who like a different taste in each bite (such as myself) The hibachi is also very flavorful and again, perfect snack portions. The sashimi is fresh! Tiny slices of fish but you can order however many you want so no complaints there. The appetizers are also delectable. The fried krab sticks and sexy jalapeño are my two favorites! Pair it all with some soy, wasabi, ginger, eel sauce and sake and this place is a home run! Love the new robot server too! Though the music is a bit loud and distracting but that's the only complaint you'll get from me. read more

Sushi Factory - Sushi Bars Near Me - Melbourne, Florida

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The food was great and our server Britt was super nice and very helpful. we just moved here and will definitely be going back!

This place was an absolute disaster. The service was unbelievably slow, and the staff seemed completely uninterested in actually taking care of customers. We had to wait forever just to be acknowledged, and once we finally got our order in, it took ages for the food to arrive read more

Came in tonight with a family of 9, they told us when we made the reservation they were a little short staffed but would do their best and they sure did. We were greeted and shown our table right away. They explained ordering & our server was busting his a@@ the whole time, taking care of us and several tables. Sushi was great. Huge selection for an all you can eat! It came out as it was ready which is pretty standard for sushi. Robot server was adorable & our teens loved it. Everyone loved the experience and the food. Five stars from this family!!! read more

Sushi Factory - Great all you can eat sushi! 69. Green Dragon Roll - Sushi Bars Near Me - Melbourne, Florida

They have really gotten so much better since i've been here last. I had stopped going because it was not very good anymore, but they have really done a fantastic job of fixing most of the problems!!! Service was great and food very good for an all you can eat. Really enjoy our visits here!!! read more

I thought I had done my review on this place, and my sister reminded me to check if I did. I guess I did forget. Here it goes.... Me and my sister came here for lunch, I absolutely love sushi and she told me about this place all you can eat. The price is good for what you can order.. But service is horrible. It takes a long time to have the food delivered to the tables. They do have a robot which was pretty neat delivering food and checks to the tables. The place does get busy for lunch but I would think they would get more help if business is that good. Or they would run the robot more to deliver items when they couldn't. One server didn't understand any questions we had, and the other was so fast walking by grabbing the slip off the table. Some things we put in didn't come out, then when it did it was all at once and then sat forever in between , I didn't look at reviews before going in but now I see this is a ongoing problem that they haven't fixed yet. They must not read reviews to see if the customers are happy or not. People were literally going to find someone so they could pay and leave. Others were sitting frustrated they had to wait so long. Luckily we weren't in a major hurry but it would have been nice to leave a little sooner.They cut into our shopping time we had together. Over all what I did taste wasn't bad. I didn't however like the fact they automatically add I think 18% to your check for a tip. I can bet because a lot of people were not tipping due to how long you have to wait. And if service was good I would have left more. I did notice they made sure the to go orders were going out when someone showed up to pick up. They should have a chef that did only that but from what I hear and doing them and the restaurants customers is what's slowing down everything My brother did go like a week after we were there and he complained the same thing about the service and automatic tip he did not like. That should be up to the customer . Would I go back? I guess depending on if no other place to go maybe . I would hope they change things before they end up losing all the good return customers. My sister has not been back since. She was not happy waiting so long and then not getting things she ordered the first time. ( I did post photos the day we were there ,hopefully they will attach so you can see the robot) read more

We are bummed there are items removed from the menu and more restrictions when ordering. You can only order 3 pieces of sushi at a time. There is no sashimi. No more steak and shrimp on the hibachi section. The nigiri is a very thin slice of fish on a huge ball of rice. But if you order edamame you get a portion for 3 people. It's clear they are being stingy and trying to get you to fill up on cheaper items. I understand trying to be competitive, but all of these changes combined makes it not worth the price for us. This use to be a place we would gather with friends after events, sadly not anymore. Service was nice at least, and fast. The food was tasty as well, but I was left missing the old experience, so 3 stars. read more

Honestly I walked in starving not expecting much, but this little hole in the wall restaurant really shocked me! They had all you can eat sushi, hibachi, soup, and spring rolls for only $14! The dynamite sushi was really good, and the hibachi was up to par. If you're looking for a steal, I would suggest dining at this restaurant for LUNCH. You will get full and for a really cheap/reasonable price. XOXO, Your Fav Foodie :) read more

Sushi Factory - Lunch Menu - Sushi Bars Near Me - Melbourne, Florida