This place is horrible. First of all they're customer Service sucks bought tires from here more than four times if you call, they'll tell you, they got a warehouse and they have to ship tires and they expecting their deposit when this is never occurred to me before they rushed to get you off the phone, they don't want to do their jobs. I wouldn't recommend this place to a homeless person that had a bike. Save your money. Don't go here. F*** this place i have 4 vehicles and I'm not taking none of them there. And money isn't a issue trust me , their customer service is Do not take your car here and definitely don't let your wife or girlfriend go there because they will get scammed out of money Sounds like they don't have enough employees and they're being rushed and underpaid as a current business owner, this is bad business read more

I've been a customer at Suwanee Service Station for the past four years and had generally trusted their service,until my most recent visit. I went in for the final oil change included in a prepaid deal I had purchased. During the visit, the manager, Sean, told me my car needed four new tires and a rear brake job, quoting me around $2,300. I explained that I needed time to review my budget and schedule before committing to such a large expense. At that point, the interaction became uncomfortable. Sean questioned my response and said he didn't believe me, claiming that brake work had been recommended before. He then began lowering the offer on the spot, first suggesting rotors and pads for $540, then just pads for $420, despite my clearly stating I wasn't ready to proceed. The entire exchange felt very pushy and sales-driven rather than focused on customer care. When I finally said I wouldn't be returning, Sean responded rudely, saying it was "better for both of us" and implying I was only there for the oil change deal and not supporting the business. I left feeling uncomfortable and unsure about the quality of the service I had just received. In fact, I ended up taking my car elsewhere to have the oil changed again because I no longer trusted the work. This was a very disappointing experience after years of being a customer. I would not recommend this location based on how I was treated. read more

I recently had two cars worked on at this facility. Both cars left in worse shape than they arrived in and had to be fixed through a different company. I would also suggest if you have the oil change, tire rotation promotional package that you confirm they rotate the tires when they do your oil change. With my experience they did not rotate the tires. This is unfortunate because I will have to forgo my remaining oil changes that I pre bought due to poor service at the station. Furthermore, the owner Donald Brooks, is unresponsive to any concerns you may have. I tried reaching out to him several times and was unsuccessful. Before making this post I waited several weeks for Donald to respond and he still has not. Suwanee service station has the potential to be a great shop but at this time and until new management I would not recommend using them to service your car. read more

I went in and they charged me an exorbitant price to check my electrical system. Then they give me a list of 10 maintenance issues I'm critical need no e having todo with electrical except a blown fuse. So basically 179 labor to change a blown fuse. No communication while it was being done. read more

Very professional and experienced, they offer many solutions to car maintenance & repair at a great price.

I had a problem with my car starting up, and they told me they could put a new starter and spark plugs in the car, that all parts were in stock. As soon as they were done, my car wouldn't crank. It took 3 times for my car to eventually crank. They reordered the part, but over 2 weeks later, and they still don't have the part in, even though it's in stock in multiple places. They've even called me to come in and couldn't find the part after I paid for a Lyft. Very inconvenient and disappointing service, with no sense of urgency or concern for being able to get what I already paid for. read more

if you're female and even considering going here, please read this. I walked in looking to get an inspection because my car notified me that it was due. So I walk in and they greet me very nicely--almost too nicely. I tell them what I need and they start asking me questions that I obviously don't know the answers to. I felt like in this moment they immediately placed me in a box where I felt helpless and humiliated. After deciding that I wanted to go through with the full inspection and denying any up charges (although they tried very hard), they then had the audacity to tell me it was going to cost $90, but that they would offer it to me free of charge since it was my first time. After placing me in that box, I think they forgot that I have two eyes that can read because I looked up at the prices and it said it had the inspection going for $80. Again they would do my inspection for free and then give me a discount on any work that needs to be done. So they were premeditating that I was going to need work done without even taking a peek at my car. mind you I take good care of my car even though I'm not versed well in the car world. I agree and then step outside to call my mother because I felt uncomfortable. A few minutes later, I walked back in to a few of the workers hysterically laughing, and then it went dead silent when I walked in, and they put their heads down. Soon after I saw a small older Asian lady come in to get her car assessed, and I saw the manager hold this piece of paper in front of her, showing all of the options. Poor woman doesn't even know what she needs and here's this guy trying to upsell her. I wish they had a more diverse team maybe some women on the team would help so they didn't feel like they have to make fun of us to make themselves feel better. oh and i can't forget the best part, they told me i needed two new tires after i just got a whole new set less than a year ago. had my bf check them and they are perfectly fine. scammers !!!!!! read more

​ this place is trash I was called racial slur by Mr Shawn he definitely doesn't like women or people of color gays or jewels it wouldn't fix my car I had to call corporate for my car to be fixed because all they did was mess it up 16k and damages all these lies bullying racial slurs are on video so it cannot be denied bad place bad customer service even worse the owner is no good as well he's crook as well and takes no responsibilities for his Shop's actions the shops video is on YouTube look under my name read more

Suwanee Service Station - This is where I had to call the police department from Mr Sean the manager's bullying and harassing phone calls - Auto Repair Near Me - Suwanee, Georgia

People here are not honest! They would turn a simple job into a big job and make you pay big bucks for it! They would tell you to fix something that did not need to be fix and charge you for it! The worst thing is after finished the main problem still there! When talked to shop about it and the technician being hella aggressive. I scare to bring the car back even Sean (GM) told me i will get a free inspection! $3000 and time wasted! I will never go back or recommend this shop to anybody. Moment later after posted this review the GM called me. I thought he tried to changed my view about the shop instead he insulted me more! That just tell how bad the leadership of this place is. read more

I'm pretty shocked by some of the reviews because our experience wasn't even remotely similar. I came in out of desperation because our car got a flat in the Sonic drive through. We pulled over in the bank parking lot to put the spare on, when the Jack slipped and the wheel well fell on my husbands arm. His arm was swelling, so I walked over to the service shop in hopes of borrowing a Jack, when they jumped up and came to our rescue. We had two kids in the car, hot and upset about not getting their slushies and these guys came in and helped us 10 mins. We have a warranty with Fire Stone but we decided we will come here moving forward. Super friendly, efficient, and professional. read more

This place tried to upsell me when I went to get an oil change. I politely refused. A week later my check engine light came on and car started running bad. Coincidence? I took it to another shop suspicious and of course they found that someone intentionally left a hose on my engine undone. It was explained to me that doing by them doing that slowly causes damage to the engine. Simple fix all in all (glad I didn't wait) they felt sorry for me and I wasn't charged. The problem was fixed after they plugged it back in. Don't take your car here please. read more

I am also shocked by some of the reviews. I went here two weeks ago. I had my rotors and brake changed, the price was fair in the job didn't take very long. The employees were very nice and helpful. They even provided me written fair quotes on other services I need to have done. read more

Sean, the Service Manager, was excellent. He went out of his way to do research for me on getting the rims for the price that I wanted, even when his shop didn't have the right size. He was honest, patient, and had good demeanor and genuineness. I like how he called me Miss both via email and in person. :) Sean even went as far to explain to me what the service charge was for. I sort of already knew, this but it was good to know that he was trying to educate me versus just charging away. Service was seriously great for me. I seriously don't know why the ratings on Yelp is so bad. Check out my picture of the Google snapshot. From Google's point of view, this place should have 4.5 to 5 stars. But hey. People have varying experiences. Mine was great, and I would be doing them a disservice if I am not honest about it. The shop is difficult to find as it is on an inner road/ramp down to the complex with the gas station and Walmart. It's the road next to KFC with the rather large yellow overhead bar. read more

Suwanee Service Station - My review to come, but wanted to post this since my experience so far has been superior. Don't know why ratings on here isn't as parallel. - Auto Repair Near Me - Suwanee, Georgia

This was the worse experience I've ever had with a Mechanic shop. They take the bait and switch to another level and the arrogance of the the manager. I was also concerned with the way they talked down to women customers. I will definitely not ever take my car to this shop again. read more

The condescending service, I told them my price and they still gave my a quote outside of my range and it took them an hour to figure out a nail was in my tire, which I told them when I walked in. read more

My car has been to this shop twice and the first time my car was fixed but later the check engine came back on. So I went to get it checked and there was another problem. I don't understand how Sean would tell me they used a $5000 machine to let them know EXACTLY what the problem was but they can't seem to fix it. I asked to see the SO CALLED $5000 MACHINE but Sean would not show me sounds like a lie. I WILL NEVER COME HERE AGAIN RECOMMEND GOING SOME WHERE ELSE! And I spent over $2500 to try let them not fix my car and when I picked up my car they engine cover was missing and Sean made it seem like I didn't have one but when I showed up to the shop they had it. Once again try another repair shop!!! read more

Worst experience of my life dealing commercial mechanical shop. I was referred to the place by a friend. I received their services. I came to pick up my car and was told i had to sign a disclaimer, that my car was unsafe to drive. I refused was then forced to sit in their establishment for 3 hours cause i had no ride home. Then they just gave me my keys and let me go. Their part also later failed and they would not uphold the warranty on the part. They stated there was too much ware and tear from other components on the car, but most of the parts in question were new and shouldn't have anything to do with their part failing. There goes a waste of money for some lifetime warranty. read more

Over charge I went to replace car battery ,they charge me $296.85 For service OMG that Insane I will never come back there read more

I was moving from Dallas, Texas, to North Carolina when my Jeep started to overheat and act nutsy. I was stuck in Atlanta rush hour traffic and in a panic because my Jeep was overheating. I Goolged the closest auto service station and Swuanee Service Station came up. My service advisor was Jace and he walked me through each step of the quote and repair process. Unfortunately I needed a new water pump and thermostat but being in the middle of a move I had to get the service done. While I wasn't happy with the situation Jace and Jason made it an easy process and were very accommodating. The techs even stayed over after closing so I could get on the road again instead of having to get a hotel room for the night! read more

The splash guard on my Honda Insight came loose on the highway and was scraping the road...super dangerous! It was 7am on a Friday, but they were able to get me up on a lift and remove the part FREE OF CHARGE. All of this in less than 30 minutes...thanks so much for the great service! read more

Six years since my first review and my opinion has not changed. Sean, Scotty and the team at Suwanee Service Station has always taken great care of my car, my daughter's and my son's. Everyone is personable and I trust their judgement. If you have questions, they take the time to explain it you. Sean is a super nice guy and a hard worker. This is a local Suwanee business that treats its customers like neighbors. read more

No matter what the name of this place is (changes continuously), they're all the same. Cheats. They are the stereotypical mechanics, that tell you all sorts of things are wrong with your vehicle, and how dangerous it is for you to be driving it, so you pay them hundreds of dollars to fix and replace things that aren't broken. ****AVOID**** read more

If I could give this Business a negative 1 star I would absolutely do it. My work van broke down and needed a transmission. I learned through the process of trying to replace said transmission that I was covered under warranty for the parts and labor. I agreed to allow Suwanee Service Station to do the work and it took two months to get the van back. The real issue with this terrible business is not with the time it took to get the necessary parts to complete the repair due to supply chain issues. Through the entire process communication was little to none. I addressed additional issues about the van to include the brakes and they were never addressed. After two long months of waiting I finally received a call that the van was completed. I picked it up and drove it home. Three days later the van would not start and the hood to access my engine compartment would not open to jump start the battery. I called this date, to speak with a manager and was accused of leaving the vehicle in a place where someone could tamper with it and brake the hood latch! This manager was trying to shift the blame off of the shop and onto me!!! Meanwhile my van had been in their possession for two months (in pieces). I will be reaching out the the BBB about this company as well. read more

We got a 2007 Honda Civic and they just know how to fix it it's easy to get in and get out . We drop off in the morning and it's ready to pick up after few hours . People are nice and they are honest with the service fee. read more

Suwanee Service Station - Auto Repair Near Me - Suwanee, Georgia

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Suwanee Service Station, I took my car there to have them see if my tire was fixable. It has a nail in it. The first guy told me to park my car and leave it. I told him I can't leave it to just please look where the nail is, to see if it can be fixed. I told him I can't stay so I was getting in my car to leave when this other guy walks up to my car and asked if he could help me. I tried telling him the same thing and he cut me off and told me to park and just leave it . I told him I can't leave it, just please tell me if it's fixable. He cut me off and wouldn't listen either. This second guy that said he was manager, Sean. He was a bully and harassed me because I had a simple question that he didn't want to listen to. I wasn't planning on leaving my car, was just gonna show him where the nail was in my tire, to see if it was fixable. He didn't want to listen. I said if I back up my car, you can see where the nail is. I never moved it. He then accused me of trying to run him over, which he was standing on my passenger side. He was taunting me and asking me if I was mad. I was frustrated that he wouldn't even listen to my question. He yelled them for all the technicians to come out and look at my tire. I told him I didn't need them all to come out there. He was making fun of me and bullying me. He asked me if I was mad over again. At this point I was getting mad. Why did he even come out to my car then?!? At this point, I would never let them work on my car. I left and them called to speak to a manager. He answered and said he was the manager. On the phone he said he has me on camera trying to run him over. That's a lie. He was bullying me the whole time. I called and reported him to Suwanee police. I will never go back again and will make sure all my family and friends know this place. Sean should fired!! You don't treat a customers this way. read more

My Jeep broke down and I towed my car there. After some thought, I decided to have my engine replaced. The manager said that he would take care and they know what they are doing. What started to be a 3200.00 job ended up being a 4100.00. He told me that the engine would have a year warranty with 12,000 miles. When I came to pay, he took my money and then he said it really has 6000 mile warrany, 6 months. The manager said there was something wrong with my memory. My boyfriend was there and he remembered it too. Don't go here. They will rip you off and they lie to you too. read more

Great honest and reliable service. Always a pleasant experience whenever I take my vehicle for repairs.

As a woman I often feel suckered when visiting mechanics. I don't ever feel that way at Suwanee Service Station. Sean always follows up within a day or two to confirm satisfaction. No other mechanic/garage has done this in my experience. Also, while driving home from vacation last week I had a minor car issue and one of the mechanics, Jerry? Jimmy? Man, I cannot remember his name. Anyway, he helped me out over the phone and had us back on the road within a matter of minutes. Lastly, they've partnered with a credit company as another payment option for their clients. I found that to be quite useful!! Thanks, guys!! You've earned my business for keeps!! read more

Purchased 5 oil change and only received 2 oil change. When went to get 3 oil change that time I had informed service desk person can't find my purchase receipt but you can see in your system that I had been twice there for oil change. service desk person confirm that only twice oil change happen but can't honor other 3 because don't have my purchase receipt. Service desk person was very rude and don't want to help and say they can not do anything and not going to refund money or not going to provide service. I told them it's a rip off and service desk person ticked off and ask me to leave place and go ahead and report BBB. They don't care. Please think 1000 times before selecting this place for your car service. After posting above review on google (within 15 minutes) I had received called from manager name shawn saying that it's not accurate. I had said you was there and you didn't did anything to resolve the issue besides ask me to leave the place. Shawn said they had write a review about me. Wow unbelievable Manager had called to threat me about the review I had posted. Think Think Think Think before going this place for service. read more

I have completed a total of 4 oil changes and they have done a great job. They always have recommendations for next visit and call before doing any additional jobs on your car. They go over pricing and why the addtl service is needed. Sean has gone above and beyond in helping me- even referring me to another location for work that I needed done. Thank you- much appreciated On another note, their annual discount pass-worth it! read more

Super bad service. People are rude. We have a Dodge Ram 1500 take in for service and the service cost us over $500!!! WTF.... and take them over 5 hours doing oil change and check fluid. Never come back again. read more

Car came in because brakes were squeaking, got me in and out in a few hours, great service.

Not even worth for 1 star. Service bad, people there rude and too expensive for what they do. Worst auto service station ever. It's amazing that they are still in business. read more

Would give zero if we could. My sister went in for their oil change and tire rotation special. They told her she needed $2200 worth of repairs. Just for one thing. Told her she had brake fluid where it shouldn't be etc. She was there for THREE AND A HALF HOURS. She watched TEN MEN come and go getting the same special ($25 oil change) and none of them had issues. She politely told them they were gonna think about it. She took her car to a local Honda shop. She needed new brakes for $300. The mechanic said that shops like that - service stations - do that junk all the time. DO NOT TAKE YOUR CAR THERE!!! read more

If I could give 0 stars, I would. This was the worst service I have ever had in my life. I wanted to get my oil changed and my headlights looked at (the wiring got loose). It should have taken 45 minutes, max but they spent over 5 hours on it, and didn't even finish the job! They are stereotypical mechanics who tried to tell me all sorts of things were wrong with my car, so I'd pay thousands of dollars to fix things that weren't broken in the first place. Later, I found out my oil was leaking and took it to a different place, and it turns out they broke the oil cap on the car!!! Never go to this place, because they treat you horribly and mess you up. AVOID AT ALL COSTS read more

I went in to get my tires mount for new wheels. Waited for 2hrs+ and came back the car was still in the parking spot. The dude told me to come back another 2hrs when I see two empty garages open....the mechanics was standing around. Bad customer service! read more

Walked in to obtain quote on replacing front & rear brakes. Two men were at the counter. Neither acknowledged me. Just told me to move my SUV. I moved my SUV and returned. I was still not acknowledged. After 10 minutes I was acknowledge; however, a man walked in behind me. I was pawned off on another associate. Don't use Suwanee Service Station especially if you are a woman. If you are a man, there is no reason to use them based on the high prices I see charged in the other Yelp reviews. read more

Sean, the service manager, and Terry a repair technician provided me amazing service. The prices were comparable and the lobby was clean. Thank you so much for helping me :-) Mrs. Jones read more

Pretty bad customer service...Sean or Shawn (however you spell it) at the front desk has no class and clearly no customer interaction skills, was very rude to me. Won't be coming back... read more

I took my car on Wednesday night for a suspension fix , Saturday I called at 3pm for a status , now bare in mind I was Scheduled to pick up the car at 1pm , they told me the programmer had not arrived . Come Monday morning , the guy does not have the machine " how did it change from the guy is on his way to the guy does not have the machine . Sean's excuse was alway to the fact that my Range Rover was a 2006 . The point is " can you do the job or not ", everything else is irrelevant . Had you communicated with me , I would have taken it elsewhere . Monday comes and he tells me the car needs to be taken to Landrover for an indefinite amount of time . I have never dealt with dealership that has taken more than 5 days to resolve the issue and complete the service . The lack of communication is the biggest problem , they are quick to take your business and then try to explain away their incompetence and failure to complete the job as scheduled and on time . read more