I called them as our shower faucet had broke, they were here within an hour. Cade was wonderful,…read morepersonable and knowledgeable. Definitely recommend them and will call them again if/when needed. Plus they gave us a small goodie bag!

Another positive experience with Residential Plumbing. Robby did a great job...fast, professional,…read moreand friendly! I highly recommend this company.

Glad to have met Ron. He does amazing work and always values the customer over everything else. If…read moreyou're looking for a quality plumber, look no further.

I've used these guys twice and had great results both times. First time was to remove tree roots…read morefrom the main line, and second was to seal some gas leaks on my appliances. Price and service were excellent on both.

Requested toilet replacement due to bad flange on existing toilet creating sewer smell in bathroom…read moreand, if needed, a drain clean out. Waited a week for an afternoon appointment. Morning of appointment, plumber calls to reschedule to that morning due to a personal appointment he had scheduled that afternoon. We scramble to accommodate but inform that due to reschedule there's no one to help carry the toilet up and light of stairs. Instant attitude. Plumber arrives with helper, is rude, condescending, asking why we want the toilet replaced, I list the services requested. He then denys there's drain clean out requested while waving his phone around telling me I'll have to reschedule. There's an obvious sewer smell in the bathroom, yet he can't smell anything. I tell him that was the purpose for his being there. He again denies it's on the service request so I tell him I'll call husband, he states he'll go get the toilet. I'd had my husband on the phone listening to all of this the whole time when plumber arrived and started being rude to me. Told husband I wasn't going to have someone in my home that I'm paying for a service, that is being so rude to me, that now don't trust to do this service. He agreed. I went to garage and cancelled service. He tells me I owe him $59. I tell him I'll call his office, he repeats I owe him $59. I tell him I'm not paying him a dime, I'll call his office and to leave. He says some choice words, I tell him good luck at his Drs appt. While closing garage door. Handy more choice words, I then tell him to get off my property or I'm calling the police. He leaves, I go inside. Husband's still on the phone and heard everything. He's outraged and called their office. Plumber told then owner I was nasty to him, was told that my husband heard everything because he was on the phone with me the whole time. Apologies were said and he asked if he could send someone else out, we've declined their service.

$325 to change a cartridge in the bathtub faucet and the water pressure is even worse now.read more

Amazing job, was at my house in 3 hours and had the job done!!…read moreThank you!! Very fair prices, we will be calling him again if we ever need!

Excellent plumber. Came on time. Good value for the money. You will not be disappointed. I had a…read morebath faucet and kitchen faucet replaced. Supply lines also failed. Had them in the truck. Super fast.

Blue Whale is now owned by a different company and is based in Batavia. Since I had a good…read moreexperience in the past, I called with an issue over the weekend to be sure I could get in line for Monday. After hearing nothing into the early afternoon on Monday, I called the office. The reception person said she would have a tech call me. An hour+ later, I had heard nothing back, and since it was getting late in the day I called again. Apparently the staff was on a "big job" with no idea of how long it could take. She wanted to push me off til the next day; I declined (this was why I called ahead!) She said, "I already waived the $100 emergency fee"...what emergency? It's not like my place was flooding, and when I called I didn't say, "I need a plumber in an hour" or something. It's apparently because "they wouldn't be in the area." I finally had her cancel the appointment. The new parent company is A&P Grease Trapping, and the Blue Whale number is now answered "A&P," which was confusing until I looked it up. But I do not recommend this plumber any longer; the scheduling and customer care needs a lot of work with this new arrangement.

Made an emergency call due to a leaky dishwasher supply valve, requiring the water to the house…read morehaving to be turned off, on a Friday evening. Carl called within an hour, and arrived within 40 minutes. He made quick work of replacing the valve, while being diligent to wear shoe protectors while inside the house, and removing them every time he stepped out. Carl was very pleasant and knowledgeable. And I know the big question, the price was very reasonable for an after hours callout!!

Doug delivered true emergency-level plumbing heroics. I created the problem (don't ask), and he…read morewent way above and beyond to fix it. Thanks to Doug, my house has running water again, everyone can shower, and my marriage has officially been saved. Highly recommend if you enjoy both functioning plumbing and domestic harmony.

I'm writing this at 8 pm on a Saturday after my hot water recirculating pump sprang a leak. Called…read morethem and Doug called me right back and despite not working Saturdays, helped me troubleshoot over the phone to hold me over until they could come out and fix it. I've had them replace sump pumps before. Doug and Cody have been more than stellar at the work they do. The prices are fair. I can't say enough good things about this business. Beth few exist like them these days. Go to the local FB group and people are fishing over them for a reason.

I strongly recommend C & H Plumbing. We have trusted them with our boiler maintenance, hot water…read moretank installations and other services. Our circulator pump went bad and we were without heat. Joseph was able to quickly diagnose the problem and install a new pump to get our heat back up and running. Craig is the owner and he will call you back when you have questions. C & H Plumbing is honest, fair priced and extremely knowledgeable especially with historic homes with boilers and hot water radiators.

I can attest to C & H being the best Plumbing and Boiler Repair company in DeKalb County. I called…read moreanother company and had the unfortunate experience of them misdiagnosing the problem. Called C & H one day and got scheduled for service within three days. The professionals cleaned and serviced my heating system and then explained to me, in detail what the problem was. They engineered a way to take care of the old boiler, and did it in short order. Their fee was exceptionally reasonable given their skill level and "stick-to-it" attitude. If you have an old boiler that needs repair, do yourself a favor and call C & H. p.s. I have a phone with a Tennessee area code, that is why it says Nashville for my location-but C&H fixed my boiler located at my house in Sycamore.

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.