Quick to respond to a service call on my furnace but technician spent over 5 hours replacing the…read moreinducer motor and fan assembly. The technician had to travel over an our roundtrip to the supply house twice. I got charged $923 and feel I got charged for the technician's mistake and using a supply house that is so far away. Neighbor paid about $500 using a different HVAC contractor for the same job plus replacing the control board.

I wish every service company operated like Napolitano Heating and Air Conditioning.  I have a 7…read moreyear old Navien tankless water heater that was beginning to worry me.  Some of the parts on the manifold became corroded and I got nervous traveling on vacation with the concern I'd come home to a flooded basement.  Navien stopped manufacturing the manifold. How a 7 year old part can be considered obsolete, doesn't speak well of Navien, but that's another issue. I was told by a prior Navien certified plumber that I should replace the unit for 10k or he could try to custom build the manifold, however the plumber didn't exude the confidence that Mike did and his quote was also a lot higher than Napolitano's.  Once hired, Mike was a man on a mission.  He not only rebuilt the manifold, he made it look easy (trust me it was not) and on top of this, he was meticulous, kind and patient.  Prior to leaving he noticed a problem on my baseboard bleeders and replaced them for a nominal fee. My heater is working like a charm, I am very pleased. I trust Mike implicitly with heating and air conditioning systems, he's done a couple of repairs on my aging system always for a fair price.

I did a major basement renovation last summer and my contractor used this company to upgrade my…read moreentire service. I went from one zone of central air and converted it to 2 zones with ac and heat. To say it has been a disaster has been an understatement. When they put the new system in I told them of a particular room that didn't stay as cool as the rest of the house. They said they would make sure to take care of it. Well the new system actually works worse than my 20 year old single zone system. A few highlights On one hot day the thermostat upstairs is set at 68. My sons room is well over 73 degrees The hot room that was a problem is 74-75 degrees on hot days even though my thermostat is set at 68. The basement renovation they decided to put only one vent all the way on the back by the Bilco door. In the winter the basement is 61 degrees while the thermostat is set at 70 on the first floor. They had to come out here 4 times before they realized they wired the system incorrectly when they installed it I don't expect exact temperature match with the thermostats in every room. But when I drop 40k plus a new system it should be pretty damn close. They often send guys out and say they will come back or talk to the owner about the problem. They never do. Stay far away

I couldn't be happier with the work P&B Heating and Air Conditioning did. My central air has been…read moregiving me a problem for a long time, and from the moment I contacted them they were professional and responsive. The technicians were knowledgeable and worked efficiently to get the job done in a timely fashion. They made sure everything was clean and in perfect working order before they left. The quality of their work truly shows, and they went above and beyond to make sure I was a satisfied customer. If your looking for a reliable, honest, and skilled HVAC company than I highly recommend them. I will definitely be using them again for any future heating or cooling needs. Thank you for a job well done!! Susan Weber.

just had my furnace replaced, great installation guys were exceptionally neat and freindly they…read moredid my central air years ago I would rec. them to anyone

I really wanted to rate them 5 stars, but this last interaction ruined it. I had my AC system…read morereplaced and everything went smoothly. Cunningham quoted me significantly lower than other companies and the workers were great. I recently had them come back to do a repair on my thermostat, and while they were here we discovered an issue with my heating system. Will and Rob came and were quick and very friendly. The tech wrote on the invoice that they would be back in 2 days. That day came and nobody reached out or showed up so I called the office. I didn't hear back for almost 2 hours and I was told they were actually coming the following day. I waited again and Chris said IF he gets to me, it would be late in the day. Again, nobody showed up or contacted me. Meanwhile, I was emptying buckets of water every few hours and could not be away from my house long in case the buckets filled up. The next day I called a competitor and they came within a few hours. I'm really disappointed in the lack of communication. If you didn't want to do the work or couldn't get to it, you could have just told me.

I want to give a big THANK YOU, to Josh Pfieffer, one of the technicians at Jen air. During the…read morewinter we had a problem with our furnace. Being new home owners we tried everything to get our heat to kick in. We even had another company come prior to Jen Air and they only resolved one issue. We continued to have issues with no heat. We contacted Jen air and Josh was sent over to assist. Not only did he walk us through what we needed to do for maintenance but he doubled check everything before he left. Fast forward a few months in, I noticed a leak coming from my office ceiling fan. We reached out to Jen Air again and requested Josh. He showed up, on time and resolved the issues. No more leaks, pipes were sealed and I can run my air conditioning without being nervous that I'd damage my ceiling. Thank you again to Josh for being knowledgeable and professional. If we have any issues moving forward you guys are going to be our go to.

He would never ever hire this business again when I you could see my previous review and the…read morebullshit that was answered. They charged me for two days work over $1100 and the guy did nothing nothing at all except to tell me that I needed a different part for another $400. He came back the next day and did absolutely nothing and stood around. I had a friend here was watching everything. I wouldn't hire a new company the next day and they came and fixed the issue within a half an hour to 45 minutes and charged me a reasonable amount. I will never ever contact Jen again. I will never recommend this business. It is horrible. They rip you off.

I was referred to Donlon Bros in Bayport by a local supply company. I called them Friday morning…read moreand Taylor came at 1PM that same day. He checked why my gas tankless system was not putting out hot water. He was so friendly, so informative, just a really nice guy, found the problem right away and fixed it right away, and he gave my all sorts of tips on what to do about other problems I have been having with my old Patchogue house. I will only call them for now on and will recommend them to everyone for heating/HVAC. They were also reasonably priced. Thank you so much Taylor, and Donlon Bros., you guys were very good.

Donlon Bros technician came to the house, diagnosed our problem and refilled our freon in our split…read moresystem. It was determined we needed a new system installed. I have called twice with no response. Very disappointing and would not use them to install based on this experience...Frank

Needed a whole new hybrid unit, inside and outside. John was exceptional. The old unit left in the…read morecondo was horrible and there were so many things wrong that we didn't realize until it finally stopped working. John, James and Kyle went above and beyond the original scope of the work to do a proper install. Needless to say we now have an amazing unit done correctly. He and his crew are meticulous, neat (cleanup looks like no one was working there) and his recommendations were spot on. A real pleasure to have found him. Hopefully I won't need his services in the future but if I do he'll be my first call. Thanks again.

Kyle Called back immediately, was here in 15 minutes. Knew exactly what to do and was right. I…read morehighly recommend.

Great service and knowledgeable and Dependable …read more Great workmanship Prices aren't too bad for tuneups

PRICE GOUGING! Charged me $289 for a part that I can buy for $83 plus $229 for service because it…read morewas the weekend. I agreed to the service call fee but to charge me 3.5 times the cost that buy the same part is absolute thievery. Just plain GREED.

We had a heat pump system installed and Kyle & his crew were fantastic. Professional, good at…read morecommunicating what options we had as well as very clear timing. They were very respectful, great to work with, cleaned up well & it was all for a fair price. Couldn't have asked for a better experience!

5 Stars - Honest, Quick, and Professional!…read more I had a great experience with this local HVAC company and highly recommend them. Our AC stopped working during the start of a heatwave, and Kyle was able to get out to us quickly. He was absolutely fantastic--friendly, professional, and incredibly knowledgeable. What really stood out was the honesty. Kyle diagnosed the issue fast, explained everything clearly, and made the repair without trying to upsell us on anything we didn't need. That kind of transparency and integrity is rare these days, and it's exactly why I'll be calling them again for any future HVAC needs. Thanks again to Kyle for the excellent service from start to finish!