I found this bakery by chance on Groupond and instantly fell in love. The rum cakes are amazing. With the voucher delivery takes around 7-10 business days and only allows you to select two flavors the original (vanilla) and chocolate but they have other flavors too. I had never had rum cakes before them and now I'm obsessed. I recommend everyone to try them! The rum cakes are moist, the rum is not suffocating, and sweet enough for my liking. They only deliver you can't pick it up yourself. read more

Sweet Suga Mama's - How the cakes come - Bakeries Near Me - New York, New York

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Just received my first order of Apple Pie and Blueberry Pie Cookies. I couldn't be happier! They arrived safe and sound, not one broken, and are beyond delicious! Grateful to have discovered this slice of heaven and can't wait to try the other goodies that they have to offer! read more

Completely untrustworthy. While I understand, even expect, some delays due to Covid and the holidays, being lied to about my order being shipped is completely unacceptable. I ordered on Dec. 11th. Ten working days later -their timeframe- I'd not received an update. I emailed them, and though I didn't get a direct response, a tracking number was generated less than 3 hours later. They didn't actually ship though. At least not until 6 days later, right after me having to email them yet again. Unfortunately USPS screwed that shipment up, and it was garbage by the time it arrived. Yet another week later, and All I have is a promise they'll ship another order. After a mont of bs, I just want my money back, and they've made it clear I'm gonna have to fight to get it back. read more

Amazing little rum cakes! Highly addictive and won't disappoint. Try these, you won't regret it. Looking forward to trying this vendors other sweet treats! I purchased these through a Groupon http://www.groupon.com/mraf/mih/email/uu5768843/ and they were delivered right to my door! read more

Sweet Suga Mama's - Rum Cakes! - Bakeries Near Me - New York, New York

I had a Groupon for a dozen cookie pies. I ordered the blueberry cookie pie within the allotted time and never received them. I waited for 16 business days and started reaching out to Sweet Suga Mamas. For 6 weeks I called on three separate occasions and was unable to leave a message since the mailbox was full each time. In addition I reached out via email three times and never received any response. I made a comment on their Facebook page, yet again no response. I usually support small businesses but in the future Sweet Suga Mamas is off my list. I cannot review the cookie pies since I never received them. This is not a way to handle customers. It is not the $20.00 spent on the Groupon but the total lack of response to several attempts to make contact. I am beyond disappointed. Maybe they don't want new customers. read more

I came across this company while searching for Black businesses I could support. Boy, did they deliver! Both in fabulous product and the best customer service I think I've encountered in many years! I ordered a combination of pie cookies (apple, blueberry, and sweet potato pie) and they tasted and looked exactly like small pies. I was so beyond impressed. The packaging was impeccable and lovely and delivery was in a very timely manner. I ran into a small issue and they responded so quickly and in such a responsive and kind manner I want to recommend this company to anyone who is looking for a different type of cookie but top notch service. You will not be disappointed. read more

Gets a 1 Star because I can't Zero them!! I live in California & finally received an order of Rum Balls for my birthday. This order was a disaster on so many levels. 1. Rec'd after birthday & later told order wasn't in system. 2. Order finally arrives & shipped Priority Mail - 2 Days. 3. Order wasn't packed to be sent from NY to Californiar to preserve the quality of their dessert. *Box of rum balls had oil/grease on it. They were inside wax paper & due to heat & shipping were NOT round rum balls but more in the form of a cake. Place immediately in refrigerator to try & get them right. 4. They were tasty but a real hot mess!! This establishment needs to step up their shipping game. I plan to visit NY in 2018 & definitely plan to do a surprise visit!! I want to see if they are doing anything right. read more

Best rum cakes ever! Oh my gosh these guys seriously make the best baked goods. Highly recommend trying the rum cake or regular cakes. This is some good stuff...YUM YUM YUM read more

I purchased some Rum Cake Balls via Groupon (or living social, or Amazon local . . . can't remember which). When I finally went to the website to redeem the coupon (on a Tues), I noticed their clearly stated policy that orders generally arrive via USPS in 7 to 10 days. After placing the order, I sent an email asking if it was possible to get the item by the following Sunday in time for a dinner party. Their response was polite, friendly, and professional. They made no promises, but told me they'd do what they could. Low and behold, I received a follow up email on Friday from them telling me the item had been shipped, and I received it Saturday. The rum cake balls are AMAZING by the way. Delicious and boozy, and they were a huge hit at the party. I'm leaving a review, though, because Sweet Suga Mama's did customer service the way it should be done. Thanks for your hard work and going above and beyond to make our dinner party a success. read more

I ordered 3 dozen rum cake balls for my girlfriend's bridal shower using a groupon. The cake was delivered on time, to my door! I was a bit nervous because I hadn't tried the rum cake balls before serving them, but they were delicious! Super moist and tasty! My friend's family is Caribbean so they are highly critical when it comes to rum cake. Yea, after tasting a few, we (the bridal party) ending up taking the rum cake balls off the dessert table so we can eat them ourselves. I'm not proud of that, but they were THAT good. At least 10 people came up to me and asked where I got these rum cake balls from. If I had any complaint/suggestion it would be 1) maybe give a few business cards with every delivery because people will want to know where these rum cake balls came from and 2) maybe send a confirmation once the orders are received. Overall, I was very satisfied. read more

Aside from the delicious rum cakes, this bakery is one of the BEST with making customers happy. I placed an order of three dozen rum cakes less than a week before the holidays and requested expedited shipping (it usually takes 7-10 days for delivery). I received my order 4 days after I placed the order and 4 days prior to the holiday. You can't imagine how pleased I was. Everyone who tasted the rum cake had nothing but great things to say. Everyone kept asking me if I baked the rum cakes myself and I kept saying no and referring them to sweet suga mama's. If you are considering trying sweet suga mama's, take my suggestion and go. You will not be disappointed. read more

Ordered a few dozen of rum cake balls for my dept's potluck (recently), and it was absolutely divine. The cakes were very moist and had just the right amount of rum in each of them. I ordered three flavors: vanilla, chocolate and coconut. My coworkers enjoyed them all....maybe a little bit too much. This was actually my second time ordering the cakes from Sweet Suga and it surely did not disappoint. I highly recommend ordering some rum cakes or any of their desserts-you won't be disappointed. read more

After reviewing I was contacted by this company and sent a complimentary order of rum balls. The shipment timeframe was very good from the time I was contacted. I was definitely glad for the opportunity to try them for myself. But to be honest they were not what I expected. I thought they would be more like bite sized cake balls of actual Jamaican style rum cake but regardless they were good. read more

Although over 30 days late I have finally received confirmation that my rum balls have shipped. Hoping they are here in time for Christmas now. They are some of the best rum balls of you are able to stand the wait! read more

Terrible experience!!!!! That bakery ruined my birthday. We ordered custom made simple cake, that doesn't take an effort for the professionals. It was too overpriced to begin with. We had to hire special delivery to bring the cake on time, paid extra for that. When the time came and all the guests were ready, i cut the cake and to my surprise it wasn't properly cooked from the inside! People who already ate it, got an upset stomachs. When we tried to contact the company they ignored us. I WOULDN'T recommend that place to anybody. TERRIBLE TERRIBLE Experience! Disgusting cakes!!! read more

Sweet Suga Mama's - As you could see, the bottom is not properly cooked. How am i or my guests are supposed to eat that????!!! - Bakeries Near Me - New York, New York

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Did not like the rum cakes when they eventually arrived. Small, rather soggy cakes. Although shipping was promised within 7-10 days of ordered [Groupon], it took OVER A MONTH. No notice from them that there was a problem. At that point I had no need for or interest in rum cakes [All holiday parties had passed]. I wrote and TOLD her that I did not want them unless we could delay them until later. She sent the unwanted rum cakes anyhow. Fortunately Groupon gave a prompt refund. Poor customer service, mediocre product. read more

If you can't handle the volume from Groupon...don't offer! I've waited for 4 weeks...NO rum balls! This place is a joke. Don't bother ordering...you'll never get them! Look at the other reviews...they say they can't make delivery dates! Get off of Groupon, Suga Mama...you can't handle the business. read more

Don't bother. I bought a Groupon and placed an order in November. It is now April and after multiple phone calls and emails,.no one has responded except for one in January saying the owner is behind due to being sick. Groupon needs to stop catering to places like this who practice bad business. read more

Purchased a custom Farm inspired cake for my daughters 2nd birthday party! The cake was amazing, and was everything we pictured it to be. We did one layer in blue velvet and one in red velvet! Ordering and pickup were flawless, and the cake had rave reviews at our party! Definitely would recommend and look forward to ordering more! I told everyone at our party! read more

Tried the assorted rum balls at Circle of Sisters this weekend and had to go back to get more! So delicious and moist! The original and red velvet flavors are so amazing my friend is considering placing an order for her wedding. Delish! read more

Just got my order which was not what I ordered. Their customer service and contact info needs to be improved. I received it on the timeframe requested but not what I ordered. Rum balls were good but dealing with them left a bad taste. read more

This review is based on the company, not the product. Same as the other reviews, I used a Groupon in January 2014 and after going back and forth with the customer service rep at Groupon, I asked for a refund. I tried to redeem my Groupon three times, I emailed the company through their website, I called and left a message on the phone and there was not response. Finally, I sent a email via Facebook. I was told the owner had a surgery and my order would ship that week. It is now April and still nothing. This is way too much for a $10 Groupon. I would have liked to try them but unfortunately I won't. read more

two words: RUM BALLS. I threw a gathering (in Boston, MA area) and an absolutely fabulous woman brought both chocolate and vanilla rum balls from here! Ahhh! So. Good.! They were the highlight of the evening and such an unexpected surprise! read more

I used to groupon to order rum balls...The arrived on time, but not packaged securely...The outside box was smashed. Inside was some crumpled paper and a box of rum balls, that was also smashed. The rum balls were vacuum sealed, but soggy and smashed... I emailed them twice for a refund but never received a response. I also left a review on groupon and contacted groupon--in which they credited my account for $5.00...Although I have read amazings reviews about sugar mamas, sadly I was disappointed..They need to UPGRADE their shipping materials and work on their return emails and customer service. read more

We ordered some of the delicious rum cake balls from Sweet Suga Mamas in NY for a Bridal Shower and had them delivered to TX. They arrived in perfect condition. I LOVE the rum cake balls. Moist and very strong. The best dessert I have enjoyed in awhile. I will definitely place another order here very soon. Keep up the great work. read more

Do not use them for any important event! I ordered a cake for my wedding last week, which never arrived. I repeat, MY WEDDING CAKE NEVER ARRIVED TO MY RECEPTION. Months prior, we met, had a tasting, and an invoice was sent. The date and time of delivery were clearly written on the invoice. I paid in two parts - the second payment was sent the day before the event (because the wedding was at a separate location and no one would be able to give her the payment at the time of delivery). I felt uncomfortable about this; in my heart I was afraid something like this would happen. However, I convinced myself everything would be fine. We were communicating the whole time and she knew she was paid, and confirmed receipt. It seemed she could be trusted. However, THE CAKE WAS NOT DELIVERED TO MY WEDDING. It seems this is a part time gig for the owner (which was never told to me) and the date was ... confused, somehow. She stated that despite it being written correctly on the invoice, it was written the her date book for the next day. During this email exchange was also when she disclosed that she doesn't actually make the cakes, rather her partner makes the cakes. So, 2 people read the invoice "wrong" and wrote the date incorrectly? idk I have no words. A) Because there was no cake B) Because she never called ME. When my cake was no where to be found, I called her. She didn't answer. My bridesmaid called her, she didn't answer. When she chooses to return the call, she calls the bridesmaid instead of me. What?! I'm the one that paid for the cake. 3) of course I requested a refund. However, the next morning only the second payment had been sent back, not the deposit. Why didn't she refund the whole price at one time?! I paid with the same card, through the same site. It took me contacting her and reporting her to paypal, to receive an email that that the rest of my money would be given to me in 7-10 days. If it was impossible to refund me the whole amount in one payment, that could have, AND SHOULD HAVE, been articulated to me immediately rather having me track down answers. If I were to guess, I think she just forgot. Again. Despite giving an apology, nothing can give me that moment back. I ordered a beautiful 3-tier naked rum and carrot cake, adorned with flowers, to feed 125 people. Instead, I had to cut a fairway cheesecake at my wedding. Needless to say I was in tears. read more

Very Unhappy. I select no stars. I placed an order to be shipped. It never arrived. I called and emailed --no response! Are you still in business? If you are, you shouldn't be. False advertising and theft. read more

OMG! I love this place and I would recommend them to anyone for any event. I have yet to go to the shop but I first ordered one of their deals years ago and have been ordering ever since. The employees are very responsive and helpful and always honor their deals. The rum balls are simply amazing and always fresh. read more

I've placed MANY orders with this company and have not been disappointed. I absolutely LOVE the rum balls; the Original flavor is my fave! When I purchase for a group however, I mix the flavors up and for every event that I've brought the rum balls to, there has been compliments of how yummy they are! I've never had any challenges with placing my orders and I've always received my orders in a timely manner. This sweet treat has become my "go to" when I'm responsible for bringing something to an event. I always volunteer to bring dessert because I know I can't go wrong with these bite-size balls of deliciousness!! read more

I absolutely love these cakes. The cakes have always been rich in flavor, dense and moist in consistency. The price is incredible for such a great high quality product. There is a truly "made with love sense" with Sweet Suga Mama's products. I feel these cakes would be great for large parties or intimate gatherings. I encourage anyone to order one and take as a dessert offering for a special event. A Sweet Suga Mama baked product will surely be the highlight. read more

I ordered 1 dozen rum balls using an AmazonLocal voucher. I placed the order on Thursday 2/26 and my order was delivered on Tuesday, 3/3. The rum balls were delicious, I received both the chocolate and vanilla. I will definitely place an order again next time I have a party. read more

I actually received a reccomendation from a friend who ordered cupcakes from either living social or groupon. When I looked up the bakery, I saw they also made Rum Cake. I decided to give it a shot and it was great. Sometimes Rum cakes can be a bit soggy but it had the perfect consistency and was so flavorful. I was promised a cake within two days and received my order right on time. I'm picky about desserts but would definitely order from here again. read more

I used a Groupon to have a dozen original rum cake pops sent to my step-mom for Mother's Day. I placed the order the Sunday before, and they arrived on Friday. I placed the order online, and to my delight received an email with tracking information and the rum cake pops arrived the same week, and before (in time) for Mother's Day. Seemless, and she is enjoying them. She says they are delicious. Thanks to Sweet Suga Mama's. read more

I ordered the rum cake balls off of Groupon. They are delicious it came with 3 different flavors chocolate, coconut and original. My favorites are original and coconut they have a good amount of rum and aren't too sweet. The chocolate is good but a little sweet for my taste. I work near Harlem so they delivered to my job just in time for my nieces birthday. They are very accommodating with the delivery, great customer service. read more

Ordered the pie-cookies (apple) through Groupon. Disappointed at best. Waste of $ On the plus side, low-sugar taste (ironic -Sweet Suga Mama's) If you enjoy PASTY-floury, gummy pastries or cookies, these are the treat for you. Seriously if I gave these as treats, or able to bake no better, would be embarrassed. Rarely leave a bad review, these however are beyond disappointing. Unable to recommend. read more

Miniature cupcakes arrived stuck together. Packaging was not secure. Crumbled paper was inside the box to hold the cellophane wrapped plate in place. It did not work. The USPS box stated "fragile' 'this side up. the cakes shifted and were stuck together in a glob. The chocolate was not bad. Tasted somewhat like rum cake. The vanilla was undercooked and very soggy. Not for presentation to guest. They were not what one would expect for RUM BALLS. read more

I ordered 3 dozen Rum Cake Pops from a Groupon Certificate I had to be delivered to both Nevada and Oregon for Father's Day, the delivery to Nevada went off without a hitch, but the one to Oregon ran into some snags. But Sweet Suga Mamas provided great communication throughout, went out of their way to reship my order even adding an extra dozen for the inconvenience. Once they finally arrived they were so delicious and moist, some of the best Rum Cakes I have had since my Grandparents have passed away. I would highly recommend this company and I can't wait to try their other menu items. I can't say enough about their company and Aaron Neal who kept in such great contact with me. You don't run into business's with such great work ethics like Sweet Suga Mamas' very often so when you do you gotta show love and support. read more

I just received my 3 dozen rum cakes through groupon. This was my second time ordering them. There are no words to describe how much I love them. They are very moist (which rum cakes should be). They are extremely tasty. I told myself I would have some self control this time, because my first order was eaten by ONLY me! Forget about that vow.... More than half of my order is gone since yesterday :). They are totally addictive. The funny thing is that I'm not even a sweets person. I usually never buy cake/cookie products. I probably like them so much because they're not overly sweet, they're perfect. P.S. Aaron who works with the company is more than accommodating. He answers emails in a timely fashion. He even sent me a few coconut rum balls to try along with my original and chocolate ones. I loovvvveeee everything about Sweet Suga Mama's! read more

I ordered some rum cakes for a baby gender event and the timing of receiving them was great, I included the day of the event and they got it to me in time in Maryland. Once I placed my order I received an email letting me know that they got my order request and one when it shipped to track. Once I got the order I had to try one and I had to remind myself that they are for the event not myself lol. GREAT AND WILL BE ORDERING ME SOME JUST FOR ME!! read more

This is an updated review of Sweet Suga Mama...and I am happy to say that both the service and the product are still excellent...I have shared the delicious rumballs with diverse populations...the Girlz Group my mother belongs to (average age 78+) love it when it is my mother's turn to host, because they now EXPECT the rum balls; the 20 somethings(in Penn) who did me a wonderful favor booking a last minute event, loved them as their surprise thank you gifts; my hairdresser gives an annual MLK celebration in her shop, and you guessed it the Rum Balls are a HUGE HIT (she hands them out as each guest leaves); the employees at a hotel where I often stay, love them as treats to take home...and finally my doorman knows when they arrive via UPS, and lets me know that "those special treats are waiting for you here in the lobby" (which of course means he gets freebie tastes)...I am sorry to hear that others have not had the positive experiences I have had...but my family and friends always look forward to my bringing these treats with me where they hopefully make it to the table, before they are all eaten TC read more