One hundred percent agree with the other reviews! We went there for a salad, and they were out of four essential ingredients, one being FISH! The least they could've done was itemize the foods that were no longer available before going down the line with the constant, "we ran out"! And yes, the staff there are NOT pleasant and like most places, you have to greet and acknowledge them first to give their employer money! Smh. I am from VA, and we have lots of these in our area. I was looking for a taste of home but was disappointed...we left! read more

I never liked my veggies but when I go here I do. The bowl is so delicious. I customize my bowl and it is like being in heaven. I didn't even know what quinoa was but do I love how they prepare it and sweet potatoes... I could add that to anything and it just adds so much flavor. My daughter introduced me and I just keep going back. Healthy natural bowls that are great to eat and so healthy for me. read more

The food was good but with huge portions. It would be helpful to offer a half bowl for people watching calories or who are just not that hungry. I liked the listing of source farms, the clean restroom, and the speed of service. I would have tipped but there was no tip jar. The dining area is open and airy, but due to the high ceiling lots of noise from the prep area made it difficult to converse for the senior I took here, who has difficulty hearing with background noise. read more

The food is fresh and AMAZING but the staff makes the whole experience very unenjoyable. It was my first time at sweetgreen and I was looking at my options for the make your own bowl. There was no one in line behind me but I felt very rushed by the staff members. My friend and I both commented that the staff was pretty unfriendly and made the experience less than enjoyable. Its sad because the food is awesome but staff is rude. read more

Had the spring burrata salad. Great if you like old limp greens, brown herbs, stale bread crumbs, gritty asparagus and a tablespoon of burrata. Should be called the spring sand salad. read more

I'm hooked. Obsessed. I'd like to go every single day!!! A great great option for fast but healthy eating. Super WW and Smart Points friendly. Love it! read more

This is my first time at this location and like all locations, it was great. The staff was super welcoming. I ordered a custom salad because what I usually get is seasonal. The food was delicious as always! read more

I love sweetgreen. But this location is awful service mixed with danger. My husband ordered a salad with avocado and they left the skin on the avocado! He told them as they were about to mix it and they mixed it in anyway. Beware. read more

Not as good as sweetgreen in the city. Things proportioned wrong. Cilantro not plucked from stem.

This location has serious staff problems and needs new hires. These people have horrible customer service. My co workers and I have had a bad experience SO many times. Today I'm fed up and have to leave a review. I placed an order on the app for pick up that was supposed to be ready for 3:15. Of course it was not made when I got there and wasn't ready till 3:25. I placed an order for pick up for a reason. Now 10 min out of a short 30 min lunch break has been wasted. This has happened before and enough is enough. They weren't even busy so there is no excuse. There was no urgency in completing my order and there was no apology. In general there is never any urgency with any order even when placing it in store. Everyone moves so slow and act as if they don't care and hate their jobs. They all look miserable. Big changes need to happen at this location. read more

If the salad weren't so good I would never go here. The service is awful. The woman making my salad couldn't have been more unpleasant or disinterested. read more

I like this place the food is good and the price is right. The staff is young but they are always nice. The downside is that it is a chain even though they are trying so hard not to have that feel. read more

Love the atmosphere, the decor and loved how there are so many different options. There are vegan and non vegan options and you can also build your own salad to your own liking. I ordered ahead of time through the app and i got the Mexican corn elote bowl. I switched the quinoa for the wild rice (no extra charge) and i also added some chickpeas and avocado (extra charge). My total came out to about $14 dollars with tax. I was skeptical at first that this would even fill me up considering it is just a salad but oh boy did it really fill me up! And it was super delicious! I think this will be my new favorite spot to go get a vegetarian friendly lunch. The only downfall I would say is that it does get busy at certain times (especially lunch time) BUT if you have the app you can order ahead of time and not have to wait in line. Also, idk if its just me but it was kinda hard to find because the name of the store is kinda small. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Dedham, Massachusetts

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I am a Sweetgreen aficionada, but my most recent visit was largely disappointing. After my order was started I was informed that there was neither bread crumbs nor quinoa so I asked to change my order. My server recommended the buffalo chicken bowl, however as we progressed down the line there was neither kale, pickled carrots, celery, nor Caesar dressing. As someone who has worked in the restaurant industry, the standard of care is to discount the meal or offer a coupon of sorts, and apologize, none of which I received. This certainly left a poor taste in my mouth, and I will not be visiting this location in the future. More attention desperately needs to be allocated to proper staff training. read more

Ordered a spicy Thai salad (a vegetarian salad with tofu) got home started to eat and there was chicken in it not tofu. So much for buying dinner. They also didn't add the other items I asked to be In the salad. Tried to call but you can't even call them or anyone in the company! You can only text customer service. read more

I was called ignorant by one of the workers and talked about me out loud as I left the restaurant. I asked for help with the app because all I did was press reorder and my order according to them did not call for lettuce in the salad. I asked them to help me figure out what I did wrong and they rudely said they did know how to work the app. The manager did nothing to stop her from being disrespectful. There have been plenty of times that my order is not ready on time and the workers have been rude when I have told them that I ordered using the app. I've gone there during nonpeak times and the place is a mess. The workers are playing around in the kitchen while the floors and tables are filled with trash. read more

I'm certainly a little crazy to continue trying this location, but healthy options in Legacy Place are so limited-- so EVERY TIME I am disappointed. Whether I am waiting in line or ordering ahead. Something is ALWAYS wrong.. rotten toppings, missing toppings, missing dressing, running out of toppings, wrong base, employees saying inappropriate things... I cant make this stuff up. Not a big review person, but I know this is a new location, so I truly hope they can get it together because the quality and service are certainly changing my mind about this brand and chain. read more

I love the food! I am so happy to have a "fast food" shop for Vegans! I ordered online once and everything was great. Then I ordered in store and I was spoken to in way that was way be low customer-service-friendly. I had never ordered in store before and I didn't know that the rice was considered "warm items" (stupid me). When it was time to make my own salad, and she asked if I wanted anything "warmed" I said no then asked for rice with the greens. She had to start over (there was just the greens in the bowl) and yelled at me saying "didn't you think that's what I meant by warm items?!" Obviously this was not apparent to me and I was new to the game. I felt really stupid and disrespected and wanted to just turn and leave. I love Sweetgreen but this will be the last time I visit this location. read more

I am a sweetgreen fan already, and the salads here are in keeping with other locations, fresh and great tasting. Also love the beverage selection. Maybe it was an off day, and night on another occasion, but the staff was unpleasant. They should take a lesson from Caffe Nero a few doors down in that regard. Also the music is way too loud. Oct2018/ gave it another shot. Service still horrendous. Extremely rude staff, angry that they have customers to serve. read more

Waited for five minutes while three service people were there behind the counter without even greeting us. And then once we began ordering they were surely and unhelpful. Horrible service and wait time. read more

I could have written any one of a number of these reviews because my experience tonight was the exact same. I went into the Legacy Place location of Sweetgreen and with four people working at the counter not one asked if they could help me. It wasn't like I was being indecisive. I knew exactly what I wanted to order but I had to wait for one of the four to decide who was going to wait on me. It was as if I was inconveniencing them. While the salad was delicious, I prefer to patronize places with employees who at least act like it's not killing them to be there. Based on many similar reviews I blame management 100%. They need to re-train their associates. read more

Wow, what a disappointment. i had been looking forward to trying sweetgreen, since i'd never been to one, but i won't be back. the salad was 99% greens with only the most minimal amount of other ingredients added. I felt completely ripped off and was starving two hours later, and i'm a very light eater (vegetarian). Service was fine, music was too loud to have a conversation. I'll go back to BGood from now on. read more

Went on a Sunday and felt I was a burden to the staff. Fish in the fish taco tasted of the sea and was super dry.

This is the most poorly run fast casual resturaunt I've ever experienced. Sweet green has a good product so I've given this location several tries but it's always a disgusting experience. Walked in today almost slipped on two different spills all over the floor, waited in like 25 minutes while the staff all argued in the back. After 25 minutes they told us how they don't have chicken. Then disappeared for 10 minutes, more yelling, comes back line is bigger now credit card machine is down and if you're paying cash they can't give you any $1s or$5s for change. This place sucks. Hire some motivated college/high school students and get rid of these hoodlums. read more

Dirty atmosphere--tables not clean, food on the floor. Service was horrible. They left the goat cheese---my favorite-- off of my salad, and avocado was smeared on the outside of the bottom of my bowl because staff do not wipe the counters. The "build your own" prices are very high. My salad with just a few "pick your own" ingredients was $17! It came with a tiny, tasteless piece of bread. Salads for a family of 4 (two adults, two children) was $54 without drinks, and two of those salads were left uneaten, as they were truly awful. I would never return! Staff very rude, unsmiling, unkind. read more

The dressings on the salad are awful. Tofu and chicken do not taste good. Juices are not good

My family and I are big Sweetgreen fans. However, this specific location needs work. The first time I went to the Dedham location I got there at about 9 (they close at 10) and all of the employees were cleaning and there was one other person in line and I waited about 10 mins because the person making the salads was taking with other employees. Once they finally took my order, they were extremely rude. Also, my salad consisted of crusty quinoa and dried up chicken. read more

this was my first time ever trying SG and it was a very nice experience! all the tables were rly clean, the staff was really outgoing and attentive! and they cruised through a long line quickly but didn't make me feel rushed or anything. props to this crew. I got the hummus tahini salad dressing on the side and it was rly yummy! will definitely be coming back :) read more

I used to go the store at Harvard square. This is one of my favorite place. This store is just open on Monday. The online ordering is very convenient . The salad is very delicious. read more

Can't say how much of a disappointment this trip was... I waited 40 minutes in line just to find out 4 of the main ingredients in the salad I wanted were out. None of the staff care about their customers. They do everything in slow motion. I watched 17 people leave the line because of the wait... there needs to be a 100% staff change. read more