Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

Absolutely a great place to do business! Jozlyn and Syd were great to work with! Super…read moreaccommodating and great to do work with! If you're looking for the place to purchase a camper this is the place! Can't say enough good about them all!

While everyone here was very nice I would advise getting an outside PDI done if you are planning to…read morebuy here. Make sure your walk through tech actually knows the unit and inspect any thing that was "fixed" before leaving. We got our brand new unit home and then right to the shop to fix a laundry list of things that the dealership should have found during a PDI.

I am thoroughly disappointed in the post-sale service following the purchase of a brand-new travel…read moretrailer. Within three months, our RV suffered a broken axle--an issue fully covered under warranty. The failure occurred three hours from home, so I contacted Charles, our salesperson, expecting some guidance in arranging a tow to an authorized repair facility. His earlier assurance that "we will take care of you" if anything went wrong has proven remarkably hollow. Towing to an authorized dealer is prohibitively expensive, and we were essentially told we were on our own. One might reasonably assume the dealership could arrange transport to a Camping World location for warranty repair, yet that assistance was nowhere to be found. The situation appears to stem from a perfect storm of limited Good Sam insurance coverage, questionable build quality on a brand-new unit, and a salesperson whose interest evaporates the moment the sale is complete. Charles can talk a convincing game, but when it mattered, he dropped the ball entirely, leaving us to navigate the process without support. If you are considering Camping World, proceed with caution. Once the paperwork is signed, you should fully expect to become an afterthought.

Do NOT try to trade, sell or consign your RV. They will give you a high offer over the phone then…read moreconduct a "Courtesy Inspection", nitpick every single little flaw or perceived flaw (like these aren't used and parked outside year round) then come back with an other offer thousands lower, blaming it on the condition. Even going so far as to locate things like a missing bolt and claim the entire part needs replaced. They base their numbers on full price retail parts and shop repair labor rates to spike the cost. We worked with Rebecca. Don't.

Far as i can tell this place is more fraudulent than the moon landing. Cant even pronounce their…read moreown name. Shuh-bona???? Its shaw-ben-aw....and its a lake. WHERE IS THE CREEK??? Gorgeous RVs tho. Wish i could afford one Disregard the pronunciation. I just saw they jumped an RV into a creek. This place fvckzzzzzz

I've read stories about RV dealerships being rude, but I never experienced it until today. Called…read moreShabbona Creek RV in Illinois to schedule service. Called and left messages 3 times with no returned phone calls. On the fourth try, I got through, but was curtly told they won't service what they don't sell. No questions about what type of service I wanted or suggestions of where I might get help. Just no and goodbye. Talk about your red flags. I recommend avoiding this one.

Everything, this is the only RV place…read more Everything, this is the only RV place John and Trish are the best, when they tell you, they're going to do something they do it and they do it right. The technicians they have there are also absolutely excellent, it's the only place I take my RV.

We are full-time RVers & we got a broken leaf spring hanger. By the time we figured it out the…read moreproblem we had just crossed into Wisconsin & pulled into a rest area near Beloit. We made some calls & were able to limp the trailer 5 miles back to Illinois to Finnegans RV Center. The service manager came right out & looked at the trailer. He verified they had the parts, moved out a job that was in the shop & pulled us right in to be worked on. We did a little shopping in the show room (they had everything we needed). He let know about how long it would be & the parts lady gave a great recommendation for lunch. They had us back on the road in just over 4 hours. Amazing service! Very friendly, helpful & reasonable. Skip Camping World & come here for all your RVing needs.

Our 3rd RV purchase was at Collier; we wish we'd have been smart enough to do the first 2 there as…read morewell. Our initial contact, David, was patient as he showed us models in our price range. He didn't try to pressure or upsell us, instead, when we were finished he simply handed us his card and said he'd be available if we had any other questions. Collier has been family owned since 1961. There are long-term employees which we feel is an indicator of a quality company. Co-owner Jim, sales associates David and Todd, service manager Drew and team member Johnny, business manager Tabitha and other staff we encountered all made us feel that we'd been treated with honesty and respect and given a fair price.

I purchased 2 Rv's from this place and had a fantastic salesperson, Terry Turner. I have also…read moreused them exclusively to regularly maintain and upgrade. That was also a good experience. I am recently widowed and turned to them to sell my 2022 East/west trailer. I was given an extremely low offer which was initially beat by 2vother dealers. This where the real problem occurred. I was given such double talk and excuses. I understand that they want to make money, but I am an informed owner and had hoped for some loyalty.

Service only: in the last year, 83RV has lost a large number of their service technicians and…read moreservice manager. Prior to this unfortunate set of events they were top notch. Now communication and service is unreliable and terrible. On three separate occasions in 2025 I made appointments for service on my Coachman Galleria, only to learn they 1) forgot the appointments were reserved 2) kept the van for over three weeks without even looking at it, nor communicating with me the challenges they faced. In one case they made some repairs to the awning motor/ sensor which kept opening on its own. Less than a month later we find the problem has returned and they 1) still don't know what is broken/wrong 2) proposed charging me $600 a second time - even though the first solution didn't solve the problem. I can understand why service manager Brett, seems overwhelmed. But he simply does not communicate and provides flippant answers that are unconvincing or not fact based. Until they improve staffing, I recommend you stay clear of the service department.

My wife and I went here after a terrible experience at a major camping RV chain…read more We spoke with Bob and he showed us 5 different models after going through each model a couple of times we went back to his office and starting talking pricing. Bob was very easy to talk with and truly cared about our questions . He answered all of our questions with. A smile on his face which help us feel more confident and comfortable picking out the unit we purchased. We agreed on a time and a date to pick up our new trailer and went through a 3 hour orientation with a another person who was also very nice and answer all of questions with a smile on his face I like to think that we have have made a friend with Bob at 83RV . I would highly recommend stopping buy to look at what they have available, knowing that they will treat you politely and not push anything to you , you do not want or need.

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

We had been looking to upgrade and after searching more RV dealers than we can count we agreed that…read morethe one unit we both fell in love with was at Sunny Island RV. We had been free to walk around and look at units on our own with no pressure and a few days later we were back there to make the purchase. We couldn't have asked for better service from everyone involved including Mike, Jeff and Bob, who got the unit completely ready for us and explained all thoroughly. We love our new camper and can't wait to take it out. We would suggest Sunny Island to anyone looking for a good deal and honest, friendly service. Thank you to all at Sunny Island for making us very happy.

I was looking to purchase a 2023 Thor Four Winds 25M. On July 12, 2025, I noticed several areas of…read morethe roof bubbling. Chris, the General Manager, said that was normal but wouldn't get on the roof to look at it. The Thor representative that Chris called, who had not looked at it, said it was normal. The Dicor representative that manufactures this Crossflex roof said it is defective and the warranty is void. I sent DICOR a video of one of the areas that was bubbling. Both Chris and the Thor rep LIED to me to try to make this sale. BEWARE OF THIS PARTICULAR RV, 2023 THOR FOUR WINDS 25M. THE ROOF WARRANTY IS VOID. And, I would not purchase anything from this dealership. It is very apparent that they do NOT have the customer's interest in mind. They were very willing to let me make close to a 100k investment in this RV knowing full well that the roof was defective. RUN!!!