We were switching over from Verizon to T Mobile and a guy named Josue helped us. And boy was he helpful and quick! We had a lot of questions and a lot of phones that we needed to transfer over, and he was so patient and efficient with the entire process. Honestly, the coverage of Verizon is better than T Mobile, but I have had such a HORRIBLE time with Verizon customer service that I am SOOO happy we made the move to T Mobile. If you ever need help, ask for Josue. He is really good! read more

Is there a rating lower than 1 star? I just bought 2 new iPhones from T-Mobile and as an enticement they gave me free Netflix. They promised the no-add version, not the base Netflix. Well, one month in and they screw me and downgrade me to the lowest Netflix with adds. What worthless liars. Next time I go to Verizon. read more

We walked in with my parents to upgrade purchase four phones probably spend around $3k in upgrading phones. We are looking at different options paying for part in cash or pay in payments. the sales person found out he has to redo everything because we changed our mind about paying part of it cash. My background I run auto dealership if my customer satisfaction was like that I'll be out of business real fast. If any of my staffed had a fit like that in front of a customer, I would eliminate them from our sales tap on the spot. Ask for a manager on duty there is no manager on duty so that should explain to you. It's a mismanaged store. You have to have a manager to manage the store. If I could give zero stars if I could ! 949-774-9841 let me know if you find a manager have he or she call? call me. read more

Just came in to get a new phone. Wanted to upgrade to a samsung s24 ultra, and David was more than willing to help me do that and fast as well. I highly recommend this store and David as an employee he made the painful process of getting a new phone simple, fast, and fun. David was extremely caring and engaged in conversing with me during the process. Thanks! read more

I came into this T-Mobile location last week to get a phone upgrade. David A was my rep and he really helped me out! I did not realize that I was able to save some money on my bill by enrolling in auto pay so I was appreciative of that. Overall he helped me out with my upgrade in record time! read more

The T-Mobile store by my house closed for good so I headed to this one in Lake Forest to pick up a new SIM card and possibly a new iPhone. First of all, when I arrived, the store was crowded on a Tuesday morning. It took a minute for me to get into the electronic queue to be helped. Then I spoke to an associate. I let her know I needed a new phone because mine had been stolen. I told her I had suspended the SIM associated with my account which was good. I asked which iPhone 12 Pros they had in stock. They didn't have the one I wanted and the ones online weren't in stock. Hmmm. Not off to a good start as I needed a phone right away. I ended up asking for a SIM card with my number attached so that I could go buy a phone at Apple. They actually scoffed and said Apple might not have the phone in stock either. Umm, it's Apple and of course they had the one I wanted in stock while T-Mobile did not. I was happy to get the SIM card, which I actually didn't need. Apple was able to sell me a SIM free iPhone but I ended up needing an iPhone with T-Mobile SIM with number port instead. Not a huge deal either way, but it took longer than I initially thought or needed. T-Mobile was sort of able to help me and they offer great cellular service. The service at the store is just kind of okay. read more

The customer service at this location is absolutely horrible. We have been T-Mobile customers for over 10 years and we are totally appalled at the service at this new store. When this store was next to Trader Joe's those workers were pretty awesome, this group is unbelievable, there tech team can't even turn on a phone let alone fix anything, no joke! The only reason I can come up with is, these employees are former Sprint employees anyway, find another location, I am very disappointed that T-Mobile allows employees like this to work for them! read more

T-Mobile is generally awesome but unfortunately the people working in the store are the opposite of helpful. I have been a T-Mobile customer for many years and I've been happy with every interaction with T-Mobile except the two times I have visited this particular store. The first time I went to the store was for a simple T-Mobile Tuesday giveaway and I was told by the greeter person that it would be just a few minutes before someone could help me. After waiting more than 20 minutes, I walked out and went to another T-Mobile store. I was in and out of the other T-Mobile store in less than 30 seconds. Unfortunately, the other T-Mobile store is now closed so I was stuck going to the less than helpful location this evening. I went to the store today because after calling 611 I was told go to the nearest T-Mobile store and they would "quickly replace the defective Sim card and you should be in and out of the store within two minutes." That probably will be true in any other T-Mobile store, but after walking to the store and waiting a few minutes the woman I spoke to said that they would be about a 30 minute wait because there was one person in front of me and three people working "helping" customers. Unfortunately, with this particular store it probably would've taken at least 30 minutes before any of the three employees working with customers completed whatever they were doing, no matter how simple it was. I highly recommend T-Mobile, but whatever you do don't go to this store. read more

We love T-Mobile and have had great service every time, except the two times we visited this store. At this store, the wait time is REALLY LONG, like an hour, and then they tell you that they cannot help you with whatever you came in for. Yesterday, my husband and I went here and were told there would be a 30 minute wait. So, he called after dinner and was told come in now we are not busy and open until 8:00. It was shortly before 7:00. So we drive over and they closed at 7:00. WTF? Go to any other T-Mobile store. read more

Been a long-time T Mobile customer and went in today to upgrade my phone. Waited about 30 minutes to be acknowledged. I was first in line. After 30 minutes, the staff decided to whip out the Ipad and put a waitlist together. They put people on it who were after me. Staff moves at sloth's pace and couldn't care less about helping or greeting anyone. People act like they are buying a car here. Anyway, went home and got it done with Apple online in about three minutes. read more

Disappointing- have been a long time customer too. Went in to have my SIM card switched out since I upgraded to a new phone. There wasn't anyone in the store but the three employees . One of the employees changed out my SIM card but then wanted to sell me a phone. He couldn't take the time to help me transfer my data. I left and went to the Apple Store where impeccable service was provided and no one tried to upswell me. Thank you Apple Store! read more

My family and I were in there yesterday and the customer service sucks the salesman Baker who helped my sister in law was very rude and had a very bad attitude. The customer service needs to improve. I don't recommend this place. Go to another store read more

This T-Moble Store has been so unhelpful each time that I've been here. Also the person named Blake was so rude to me today and would not help if he had two brain cells to rub together read more

Terrible service! Plus had to wait over 45 mins to get a screen protector. Only because I had to wait for someone to help out

Great Company but still waiting for my iPhone 13 pro not there fault stuck in the ocean waiting to unload must be another Branden problem one of many read more

The entire team at T mobile were so helpful and friendly! Best customer service EVER!!!!!

If you are thinking about ordering the T-Mobile Hotspot device you can save yourself a lot of frustration by looking elsewhere. I called 611 because I occasionally have to use my phone as a hotspot, but quickly run out of data. When that happens the speed drops down to ridiculously SLOW connections. Pretty much useless. So I called T-Mobile for a solution and they signed me up for a Hotspot device, telling me this was the answer. The rep must have gotten a bonus for every signup, because he was quick to recommend this as a solution. Well, it was NOT. Not even close! In one day my Hotspot was wasted away and my connection was slower than what I was already dealing with on my phone. I took the device to the T-Mobile store and they told me I had to pay a $20 restocking fee and another $13+ for something else they could do nothing about. The T-Mobile Hotspot plans are good for nothing more than text messages (with no photos!). read more

After a less than stellar experience at a different T-Mobile store (already reviewed....LOL) I came to this location. I had been there the night before to see if they could repair my phone which wouldn't charge using the port. They couldn't, and I decided to try to buy myself some time by buying a couple wireless chargers (one for home, one for work). After trying the wireless route, I realized that I pick my phone up too often during the evening for that to work for me, so decided to get a new phone. Tried to go to the store closest to my house, and it was horrible - because I was a former Sprint customer, the guy working said he couldn't help me at all (seriously - T-Mobile took over Sprint). Apparently that is a Franchise store not a corporate store, so they haven't been fully trained (????). So I dashed to the Aliso Viejo store, and the two gentlemen who helped me were AWESOME!!! Sadly, I didn't catch their names. However, they stayed a half hour past closing time to get everything moved over, and, when I went over to Chick Fil A to grab dinner while I waited, they even came over there to ask me a question (glad I told them where I was going! LOL) This store is probably a half hour drive from my house - I will continue to go there rather than going to the store that I could pretty much walk to. Good service brings people back!! read more

Yasmin, weho works at T-Mobile in Aliso Viejo, will solve any problems through her high intelligence and patient persistence! A very good experience for me. read more

I been coming to this location for years and happy every time. Marcus and Anthony were awesome. Very above and beyond attitude.

This T-Mobile store is excellent. Deonna and Josue were SO patient with me and helped me save so much money. I felt listened to and welcome and they answered all of my questions. Deonna was imperative to getting my new iPhone 11 which I LOVE and she assisted me every step of the way. I would definitely definitely recommend this store and ask for Deonna! read more

Definitely recommend this location! Went in because I've been wanting to switch phone company for a while now. Jonathan assisted me and answered all my questions. The transition was easier than expected thanks to him! read more

Came in to make a quick bill payment, and David K was so helpful! I was there for less than ten minutes in and out of the door. Will be coming to this location in the future, highly recommend David, so kind, fast, and no hassle for anything!! read more

Blake, Johnation & etc. Thanks for giving your level best Y'all made the phone 3G switch easy.

This T-Mobile store has one of the greatest staff. They were friendly and knowledgeable! Will definitely be coming back to this store for all my needs! read more

I don't know when they closed the store next to trader joe but with the move to the old sprint store they lost their customer service. First of you wait forever to get anything done if even. I have never seen a store working so slow, even so there was 5 guys working. They like to play around vs actually working. It took them almost 20 minutes before someone checked me in. Watch out that you don't get Ryan because he is an emotionally unstable and most likely unhappy person and is worse then a woman on her period. Not sure he is cut out for customer service and have to wonder how he was hired in first place. Overall avoid this store if you can and do your business online or over phone, faster and better. read more

Best customer service ever! Jasmine was so knowledgeable and patient. We had a very complicated account, nine lines, phones and two Ipads. Jasmine calmly listened, walked us through streamling the account, getting us upgraded and back on track. The store manager Cynthia was wonderful and kind. Cynthia explained what our options were, and waited even though her shift was over, to make sure all transitions were seamless. Truly two of the most professional women I have had the pleasure of interacting with. Thank you Jasmine and Cynthia, we will be recommending this store to our collegues, friends and family. read more

Best customer service staff! From switching phones, adding a new line, to issues with my SIM card, Jake has been amazing every single time!

Horrible customer service! Extremely rude and unhelpful. They don't seem to care to help at all. Do not go to this location.

I got great service at this location. Jordan addressed all my connection issues and was very friendly. Thanks!

I was in the area of this store! The staff was very friendly. They helped me through the problem I needed help with. One of the store managers was there to assist me and was very nice and informative. read more