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    T-Mobile Authorized Retailer

    2.1 (7 reviews)
    Closed 10:00 am - 8:00 pm

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    1 month ago

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    1 year ago

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    3 years ago

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    4 years ago

    This store is great along with the people who are working here, positive vibe and you always feel acknowledged.

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    6 years ago

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    CPR Cell Phone Repair New Braunfels

    CPR Cell Phone Repair New Braunfels

    3.9
    (21 reviews)
    0.3 mi
    $

    Awesome experience! Brandon was super helpful, friendly, and just made it an overall great…read moreexperience. Also great quality work on our screen repair!

    I took my 1TB iPad Pro in for a battery replacement. The repair took longer than promised, and…read moreduring the process they broke my screen. After waiting several more days for the replacement glass to arrive, I finally got my iPad back--only to discover my Apple Pencil no longer worked. I'm an artist. I use my iPad with an Apple Pencil all day, not my finger. The person claiming to be the manager actually told me that because I never said I used an Apple Pencil, they installed cheaper glass that isn't Pencil-compatible. The audacity of that excuse is unbelievable. Why would you replace a screen you broke with one that strips away one of the main features of an iPad Pro? And no one ever asked how I used it--they simply told me they broke the screen and would replace it. Any reasonable person would expect it to be replaced with a screen that preserves the device's functionality. When I asked them to make it right, the manager raised his voice, talked over me, and insisted the screen was "fine" because I could still use my finger. He was arrogant, condescending, and completely unprofessional. I came in for a battery replacement. They damaged my iPad, made it less functional than when I brought it in, charged me $167, never apologized, refused to fix their mistake, and yelled at me for expecting them to. I am absolutely flabbergasted. I now have a very expensive iPad that no longer serves its primary purpose, and I had to pay for the privilege. CPR, at a minimum, refund my money. Better yet, the owner should step in, make this right, and seriously reconsider whether this person should be managing customer interactions.

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