Went in here a couple months ago to upgrade my phone. I was hesitant, as a previous instance at this location and lack of knowledge/helpfulness was severely lacking. When he found the phone I requested wasn't at his location he pretty much brushed me off and didn't want anything to do with me. Started helping another customer and told me to go to or call another location. Didn't even offer me a slightly different model. I tried to ask further but he just moved onto the next customer. Totally and completely unprofessional attitude and service. I went to the San Juan location and actually bought a different model. They were MUCH more helpful and accommodating and very professional. They even went through other options, etc. I won't be coming back to the San Clemente location ever again. The staff need ALOT more training here. read more

Omg as in good! Yessenia is amazing. Made my transaction go by so smooth. Come in and ask for her or any one of her colleagues. Everyone is super sweet read more

So is it ever fun or easy to switch phone carriers? I say not so much so waited for years to do it. T Mobile offered something too good to pass up and am grateful for the guidance and TLC that Claudia, manager offered. She was quite patient with me as i am certainly not a millenial who is super tech savvy. There have been several times now that i have reached out with questions and Claudia has been excellent to work with. I am excited about the service and my new iphone 11! read more

I've always had great experiences at this store but today I went in with a few simple questions about getting a new phone, and was shook by the way I was treated. I believe her name was Claudia, and she was very helpful and nice until I stated to express concern about losing my information in the process, where she then said to me "I can tell you have never had to do anything hard in your life." I was taken aback at this comment as it's extremely rude, disrespectful and unprofessional. But most of all unnecessary. I'm a loyal customer but now I know who will NOT be helping me in the future. It makes me sad that I have to write this, but it's more saddening that a worker would say this to a customer they don't know a thing about. read more

The service here was absolutely phenomenal. I needed a complicated family plan done fast and not only did CecilIa help me over the phone when I called prior to coming into the store, she asked for my name before we hung up so that she could be sure that she helped me when I came in! When I showed up she had half of the work already done and set up for me! She then continued to go above and beyond to help me with absolutely every possible need and question I might have before I left! CECILIA IS AWESOME, such a great example of what hard work and phenomenal service looks like. Thank you Cecilia, T Mobile is lucky to have you! read more

A big shout out to Pablo and Mateo at T Mobile San Clemente for all the help in solving the SIM card mystery of my new LG tablet. Technically astounding! Thanks guys... read more

Ben was super cute wanna kiss him. When he first spoke to me I felt a connection if you know what I mean.

My experience was less than terrible. I came in for a simple upgrade and the guy Kevin kept trying to upsell me multiple times. I understand that's your job but no means no. The girl who was with him looked like she was on drugs and kept giggling when showing him pictures of things on social media. Hello!! Have some respect for paying customers. The manager was on her cellphone the entire time and could not give less of a damn. This is no way to run a business!! If you don't like what you do don't work there!! Will not be returning to this location... Stay away!!! read more

Came in today with my daughter for get a replacement screen for her iPhone, Kevin assisted us and was very helpful. Not sure about the reviews I read about this store but good experience and will definitely come back when the family is ready to upgrade! read more

If you are new to the area it's easy to find. Parking sucks very limited parking. They are near a sex shop, smoke shop and a donuts shop so if you have kids kept them close. Employee here are an ass they don't give a fuck at all. They talk about other customer when other customer are in the shop they are disrespectful when it comes to help. If they don't like they're job find a new one. When buying a phone they don't tell you everything's about it unless you ask and don't explain the returns policy if needed or payment plan. I recommend finding another story if you want a new phone or need help with your phone. read more

There were a few obstacles I had to go through in order to get my new phone however, Kevin was able to help me smoothly and help jump through some hoops for me! he went the extra mile to help me so I didn't have to keep coming back. Very satisfied with their customer service. read more

Sorry for bad review but my experience was poor. Kevin did not want to help me. Did not look like he or the other girl want to help me. I don't speak good English so I trust the people to help but they just make fun. Am switch to att. read more

When I say wow, I'm definitely not saying it in a good way. A few days back my kids and I came into this place looking to switch from Verizon and we were welcomed to a very "energetic" woman. She was very passionate about her job because almost immediately she started offering me all this other stuff that we didn't want. I mean talk about upselling. I get it that you need to sell to keep your job but what really angered me about this lady was that she was not even persistent, but pushy! I finally left out of frustration and came back later with my husband to speak to another gentlemen. He was very helpful and helped us get exactly what we were told over the phone without all the added stuff. I asked him about his coworker and he told me it was his manager and that she's usually always making customers feel uncomfortable. I then told him it's a miracle they have the positive reviews they have on Yelp and Google under leadership like hers and he told me they actually make them ask customers to leave them a review before they leave!! I work as a manager in a clothing retail store myself but we NEVER keep customers "hostage" for a damn review! I definitely appreciated his honesty. This is actually why I'm leaving this review. Now I give the gentleman 5 stars, but considering he told me his schedule is random I'm leaving this place 1 star for a very CLEAR AND OBVIOUS reason. The woman made it seem there was no other alternative to switching and that I had to get was she was offering. If my son hadn't told me he was hungry I would've stayed and actually gotten signed up by this so called "manager". If you end up here, please do not work with the female manager or you might end up paying more than you should like we almost did. If you find yourselves working with one of the gentleman here, consider yourselves lucky. I hope that T-Mobile directly contacts me because this kind of stuff needs to be reported. read more

Got my wife's phone here. Lady was super rude. Kept laughing with her coworker. Then she told me my down payment would be one price and then she told me a higher price after she had finished everything. I wish someone else woulda helped me read more

Came in to get a new phone and monthly plan. What a great store ! Amazing customer service and great prices too! Thank you to Pablo from t mobile for making my experience a nice one and a breeze! I highly recommend stopping in! Thanks. read more

I had an excellent experience at T-Mobile with the help of Ben yesterday. I wanted to switch from AT&T and he made the process so easy. I can't say the same for the AT&T store when all I needed was a copy of my bill. Ben went above and beyond and I'm very grateful for the service he provided. The rest of the staff was great too. read more

I went to T - Mobile to fix the mess that Sprint had made. T Mobile always has the best and fastest customer service in the business. If you are in San Clemente Mateo and Kevin are so knowledgeable and helpful. They will get you in and out and it will be done right!! Thanks T/Mobile. read more

Great business all the employees were very helpful and very caring I appreciate everything that they did for me great phone business very reliable company very happy with them A+A+A+A+A+ read more

I have been a T-Mobile subscriber for years. This 'new' wi-fi calling they have works little to never. Calls are poor quality, some don't even come through and I completely miss them. Texts rarely appear to send on my end but are actually sending multiple times! I do not get some texts at all, this is absolutely unacceptable. read more

So my experience at first wasn't a great one when I walked in to see about getting a replacement SIM card/phone on May 13th. I didn't really have a pleasant experience with the employee I interacted with that day. But today when I went back in to do an exchange, Cecelia really went above and beyond to help me out!!! She took her time explaining things to me and even helped out setting up my new phone since there was time to do so. I really appreciated her bubbly personality and her awesome customer service!!!! I highly recommend her if you visit this location. It was such a big turnaround compared to my experience on the 13th. Thanks again Cecelia!!!!! read more

Can't recommend these guys highly enough! After having a terrible time with AT&T customer service while trying to close my account, Claudia and Kevin worked hard and went the extra mile to liaise with AT&T and smooth things out for me. They treated my husband and I as valued customers, remembering us/our situation and following up to make sure we were having a smooth transition to T-Mobile. Very happy with their customer service and confident that if we ever had any further problems they would resolve it quickly and professionally. read more

I had the same experience coming here with my husband, Claudia the manager came up to us asking our names and what we were interested in. After letting her know what kind of new phone we were looking to upgrade to next, she went ahead into asking my husband 21 questions 'so tell me what is it that you do for work? where do you work? do you live here in San Clemente? Etc' Then she started humming and singing while she was upgrading his phone first, again she went into asking 'so did you say, you lived close by?' Unprofessionalism at its finest! There's a huge difference between doing your job and wanting to take someone home! Do your job!!! read more

The most outstanding TMobile store I have ever been in is located right in San Clemente at 401 SE Camino Real Ste E. From Yessenia, the District Manager, to Kevin and Mateo everyone is completely committed to providing the best possible service to every customer. Staff go to great lengths to thoroughly address problems and resolve them completely. I am particularly grateful to Yessenia who spent a great deal of time with me to resolve some difficult issues I was experiencing. I highly recommend the excellent staff at this T Mobile location! read more

Service was really really good. Yesenia was really helpful and helped me transfer all my data to my new note 10. Definitely coming back!

Yessenia was great! I went to multiple places and no one was able to help me with me issue but she was able to overcome it and help me with ease. She was super helpful. Thanks so much! read more

Great customer service! By far the best T-mobile I ever visited! Very happy friendly staff

YESSENIA is extremely knowledgeable and super kind. She helped me through the whole process, where other locations didn't want to bother or take the time. I will only go see her. I highly recommend her with any type of phone issue you have, highly highly experienced and super nice! A+++ read more

Excellent service! Came in and was helped by Yessenia. She answered all my questions and really focused on me. I was extremely satisfied with the service. Customer service is very important to me and I sure did get the best service here at t-Mobile. Thank you Yessenia I love my new phone. read more

Best phone retail store their is in San Clemente definitely recommend people to come her very attentive staff that will leave you satisfied!!!!!! read more